DaySmart Appointments Erfahrungen

I am someone who likes to stay organized. Having a great software to help me remember when to meet with students I am tutoring or when to go to business meetings for my freelance clients, when I have doctor appointments, etc. really helps me out. I have a busy schedule and can forget important appointments without this software! It is easy to use and fairly intuitive. It is also cloud-based, which helps me in case I don't have my computer or phone.

It has a bit of a learning curve. It took some trial and error to perfect use. Customer service is there to help, however.

I have used this system for approximately 10 years when it was Appointments Plus. It has some great features for scheduling and client management.

The monthly calendar (on the left side of the screen) is not fully accessible without scrolling down so you can’t see the whole month or the options to look at the waitlist. I also don’t use some of the service options like online scheduling, payment processing, aligning with my Quickbooks or email marketing because I don’t want to have one system holding all my info. We have experienced times when DaySmart is down and I can’t afford not accessing my client files.

It makes it very easy for our students to make and manage their own appointments. Therefore it saves us time in the office.

The reminder email with the tutor Zoom link. We can't seem to get that to the student. It either goes in their spam mail, or they just don't get it. That is really the only complain within our department. Also, we really need to get in and work on reports at the end of the semester. I'm sure you offer a lot more than what we really use it for.

Appointment Plus is a powerful system that's great for managing multiple service provider's schedules as well as gathering client data for marketing.

It's cost. It's a bit too pricey for a small buisness or solo practioner.

Pros -Great concepts with plenty of features added but a lot of room for improvement. Was even better before they did (major fail) upgrade.

Since a major upgrade last year this calendar system has been nothing but trouble. It's very slow, timing itself out frequently. Complaints are met with "it's on your end", however, we've upgraded on our end because of these comments and nothing has changed. In addition to our desktop calendar, our staff has the same issues on their phone apps. The upgrade changed booking features to make it more steps to do and making it even more steps to view notes while booking. We have at least 2 instances of questions via their support that have gone completely unanswered. We are not happy with AP any longer.

they send out reminders to customers when they have an appointment.

This system was clunky when I implemented it 6 years ago but I pushed through hoping that they would have some updates instead the company has gotten worst without the features getting any better. I am currently looking for a new system. Please don't waste your time or money they charge for everything even the ability to contact customer service via phone (which sometimes they don't answer and you have to wait fir a call back) otherwise the free customer service is by email only and can take up to 4 days for a response.

It allows employees to set up an appt.It allows me to go in and set up appts. from the appt. that they set up on-line.

It does not allow the appt. made in DaySmart be uploaded to your Outlook Calendar. I still have to go in and set up the appt. there. I want the appt. that the employee sets up on-line to be uploaded to my outlook calendar. This is really a pain. I've only been working for Charlotte-Mecklenburg Schools for 6 m0nths.

Good for student and appointment data base.

This system has been crashing on us for over a month. We get logged out, find it difficult to log back in. This is frustrating as we have customers standing in front of us and we have to constantly apologize for making them wait while we try to get back on.

Works great for our small business. We have multiple different departments and services that we offer and with this program, we can split them up and keep track of all of their appointments for the day. They can also leave themselves or the office notes to add to the customer profiles or for whatever else.

I haven't found a way that I can look at more than service as a week view. Sometimes that would come in handy.

Very detailed with an abundance of functionality Appointment Plus is a great tool if you have multiple applications in a dynamic setting.

The UI leaves quite a bit to be desired and customer support isn't always the most effective solution.

It is a good software which has most of the features you would generally use for its purpose but still a lot of scope.

Update was a major fail. It was really disappointing. Hopefully they are looking into it seriously and come up with something better.

So easy to keep up with appointments for all of our different departments that we run. Great that our drivers can log into it as well and keep up with what they have for the day and even make the office notes.

I have no complaints at all with this program. We don't use it to its fullest so no complaints for what I do use.

Easy to use
Friendly application
More than one user at the time
Compatible with other software
Printer-friendly

Does not work well with some devices. We had issues with androids
Costumer service takes long to respond

Daysmart is easy to navigate, add, change or delete appointments. The reporting tool is easy to use and import. You can create various reports to customize individually. Searching for appointment and clients is easy to use.

I did not like that clients can create multiple appointments which created a shortage of needed appointments. It would be great if DaySmart could block this capability.