Eventbrite Erfahrungen

Eventbrite has been great for our ticketed non-profit events. There have been many times where we have needed to send out event invites that include tickets, a registration list, a form, and something easy to account for and Eventbrite was perfect for that.

Eventbrite lacked some customizable options for their forms. I wish we could customize a little more and make the form look nicer. I also think the credit card fees seem to be a little high.

What I liked most about Eventbrite is its user-friendly platform. Creating and managing events is a breeze, and the customizable features are highly impactful for our needs.

One drawback is that Eventbrite's fee structure can be a bit high, especially for smaller events or non-profits.

I like the fact that once our emails go out, I can easily track who has registered. Then we can reach out to anyone that hasn't registered yet. It would be very difficult to try and manage that through Mailchimp.

They send emails to me too often. I always seem to forget to opt out so it's my own fault.

Eventbrite has robust features and yet is easy to use.

There are a couple of tasks that are critical but not easy to find on the interface.

There's something about the Eventbrite platform that feels particularly inclusive. I really like how customizable it is, and it's easy to train on. I'm also a big fan of their reporting and analytics.

I have nothing bad to say about this particular software. I've never experienced an issue while using it. I'd say it would be great if Eventbrite had more software integrations.

I like the user friendly interface paired with a simple layout. Features and functions include: Create your event with ease, market your event and sell tickets, manage registration and attendees. Collect data for attendees by creating customer questions.
Eventbrite is easy to set up and easy to get acquainted with.

The fees are structured in a confusing manner and they can spiral out of control if your event has a high ticket price.
Integrating eventbrite with other products can be frustrating, I often experience malfunctions and have even lost data.
I wouldve liked more features and customizable aspects.

It's so quick to build an event page and start selling tickets. We are a primarily events-based membership organization, and the ability to specify ticket types, and create specific questions depending on ticket type has been integral for our organization.

I wish there was a way to group ticket types, so you could have a total cap on specific ticket types (for example, three ticket types that are all in person and have a total cap of 50, while allowing virtual tickets to sell an unlimited number of times). This would make the system literally perfect for our company, but instead we have to manually check to make sure those numbers aren't too low or too high.

I LOVE using Eventbrite to find all the local events going on around me. I go to shows and events often and I love this website so much for having so many things that are going on in one place. I love the website, it looks alive, updated, and active. The website alone has a nice look that suits its own purpose. What I love most about this service is that I can find more intimate community events that are closer to me, such as 5K's and even charity golf events, etc. that I can't normally find on "bigger" event websites. There is a wide range of events to choose from, and I love that they include community and charity events as well. I also love the checking out process, it is so user friendly and I feel secure checking out. Oh I almost forgot- I also absolutely love that I can 'search' for what event, place, and date I am interested in. I can type in "charity" and an entire list pops up, and I really appreciate the convenience and central location of finding out what's happening around me.

As with most event and ticketing websites, there is a fee to check out when buying tickets for any events that are not free. This is to be expected, and probably the only thing I "dislike" about this service. Otherwise I love that I have a range of free and ticketed events to choose from, and that for free events I can go ahead and register from Eventbrite. No other complaints here!!

-Powerful system that provides a large number of great features (creating, promoting, tracking, checking-in, analyzing) for free
-Event page creation is quick and easy. If you want something simple, you can be done in minutes. If you want to customize different areas of the design and registration process, you have that ability as well.
-Integrations with outside marketing platforms like HubSpot and MailChimp allow the user to connect their other marketing platforms together to create the most powerful event marketing toolset you could ask for.
-Relatively good analytics and reporting sections gives you solid insight into how successful your event was and where you can improve moving forward.
-The mobile application (Neon) for event hosts makes checking in attendants a breeze by either scanning the printed tickets Eventbrite provides or just finding their name and swiping your finger across it!
-Customer support is relatively attentive (I've averaged around 3-5 minutes on hold before speaking to a representative via phone) and the knowledge base they've set up on their website it pretty helpful when it comes to answering some of your intermediate-level questions around customization and platform functionality.

-The paid feature is a little rigid when it comes to payout structure compared to other options. You normally can't receive payout for your ticket revenue until your event ends, making it a tough option for those looking to promote an event months in advance who need the revenue now. Definitely something to consider. They provide early payout, but depending on how much revenue you're expecting to generate, that may not even be a viable option.
-Customizing your registration page with your brand's colors, logos and images can be difficult and require some coding skills. You also won't be able to get rid of the Eventbrite branding so anyone looking for total design control may not like this option.

Eventbrite is fairly simple to use and has most the features you would want laid out so you can build an event registration form in steps. Once you set up your account(s) if you are accepting payments, it is straightforward to duplicate events to make new ones as long as they require similar details. There are custom fields you can create with logic behind them so different users may have different options depending on the access you choose for them. There are also ways to create discount codes or hidden fields with different levels of access. This is very useful when you have tired pricing at events and variable discounts to various groups.

A lot of the settings are in places that don't make much sense and you have to go to completely different sections of the admin section to find settings that you would think are closely related to each other. Some of the features are on by default and you might never notice them until after your event registration has launched. Even though most the settings are easy to change, you basically have to go over every tab, page and setting to be sure they are all correct before you launch your campaign. When you use the custom data fields and discount features, it isn't immediately clear how it all works and again, you need to go to a couple different pages to get them set up properly so it takes some trial and error.

I like that families were able to register for several different classes. I liked the ease of adding custom questions allowing me to gather the exact information I needed. Customer support did respond in a timely manner every time I needed them.

My biggest complaint is they changed the software without notifying me therefore I was not able to sell my products for over a week. I found out by accident. There was not any easy way to solve the problem. I was told to start my entire set up over again. The technology available was poor. Customer support had very little regard and/or value of my time and ability to use their product. It was confusing for my users to use the system from their end. It was common for people to register wrong. Pulling reports was cumbersome. For example, I could not pull a report of everyone who had purchased a certain product. I reached out to customer support and was told it wasn't possible. Once again. poor technology.

Planning an event can be difficult without the use of an event management software. My preference is Eventbrite. In today's society where people are so busy managing their own lives, its hard bring people together. From a moments notice, to 2-3 weeks in advance, using Eventbrite can make sure your event is anything but successful. Eventbrite offers tools to assure that you can keep up with the logical changes while you are on the go. It also makes it easier for invitees to respond while they are on the go. Its a win win with Eventbrite. It cost effective (no more purchasing expensive invitations and costly postage) and convenient.

Eventbrite needs to implement a 911 response team approach for customer service. Hit it, respond to it, solve it! Also, so many people are use the service now, I am unaware if it has safe guards against crashing and; if it does... what happens to my information? I do think that due to the high percentage of users at any given time, the system slows down considerably. This can be frustrating when trying to pay for an event or responding to an RSVP. The goal is stay focused on the goal. To assist users in planning and executing hassle, stressfree events.

While I do not actually like anything about this software itself, I do like that, although with considerable difficulty, it enables me to book online for events. I simply wish that events would use different software in order to achieve the same end result of allowing booking online.

I find this software unwelcoming and overly complicated to achieve a seemingly simplistic task. It is even difficult to sign in, and I am rarely sure, even after receiving a confirmation e-mail if I have booked correctly. As a result, I regularly waste time calling the event venue the next day, if a number is provided, to check that all details have been accurately received, and often (not always, but more frequently than I regard as reasonable), despite having received a confirmation e-mail, had I not checked with the venue, I was not booked into the event, which for events with limited space is, of course, potentially especially problematic. As a culture writer, attending arts events is an important aspect of my job, and it is a great time waster and strain whenever an event is done entirely through Eventbrite, as I must check anything possible and still be nervous that I will have trouble attending a sometimes necessary event.