TrekkSoft Erfahrungen

Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world

Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.

Website:
It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from.
Not to many functions which sometimes can limit your needs.
Reservation Platform:
Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc.

Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better.
Information with news and changes to us have sometime been lacking, but also this is getting better.

1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour.

1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it.

2) When sending people payment links, the page is ugly and is impossible to edit. When people pay, they receive no automatic confirmation email. We were told we can automate that, but only when we send the payment link.......so people will receive their ticket before paying. Nothing confusing about that. Right? Oh, also, no personal info (email, phone number, etc) is taken when they pay.

3) The app doesn't work at all, and the mobile site is unusable. It worked for a total of 6 days in the last 4 months.

4) Since we allow people to buy more than one ticket at a time, we have to make a choice of getting personal info from each guest, or (theoretically) getting one name/number/email per basket, which would be fine, except that info doesn't make it on to the guest list on the app. Useless.

5) Several features were promised that simply don't work the way we were explicitly told they were. When this became apparent (in our first phone call after paying), we asked for a refund. They offered us and extra month of "service."

The list goes on, but no space lef

- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions.
- Real time updates on passenger lists which prevents over booking.
- We can monitor our growth, sales from our website and our front desk with the reports and analytics features.
- The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know.
- We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ...
- Responsive for all clients (PC, MAC, ipad, iphone, android)

- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street.
- At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ...

This is the onliest thing, rest of the software ist great!!!!

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.

I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.

I really like versatility and functionality of software and how many partners it has. And of course customer support.

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

- Customer Support: Customer Team is just incredible. They are fast, effective and generate notorious value when needed.
- Booking Engine (Intranet): The backend of the booking engine has endless features and options and is very easy to understand and use.
- Sharing Knowledge: Personally, their tips, blog and webinars are just great.

- Lack of Features (Front-End): At the moment, front-end customization is a bit limited as we need to adapt to the standard (and awesome) booking engine they developed. However, I'm sure that TrekkSoft will improve their customization process and features very soon.

Easy to start using a bookingsystem with a low budget..

A bit difficult to set up availability.

On-line booking system with payment options for customers. Support from the team if we need it. Understanding of the COVID situation that affected the tourism market and adjusting the pricing for using TrekkSoft products. We as a small company prefer to pay a commission on sales of our services rather than paying a yearly fee.

Info regarding the refunds that we made to our customers. It was a bit complicated to be sure that we properly refunded them and make sure not to do any mistakes in this process. We need also the information in an easy way that they were really refunded and when they were refunded. The best would be if we could get this info on our registered email.

Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general.

It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy.

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

It would be great if TrekkSoft had Stripe as a payment option in the future.

I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

-) great customer support
-) high level of development based on the needs of the customer
-) high usability, just sometimes too many steps
-) Backend handling through App, perfect for when you are on the go
-) Great API connections and additional incorporations in order to allow automatisms, such as Google Calendar and Zapier

-) Sometimes it is not adequate for human guides as resources
-) Payouts could be more friendly for accounting and controlling issues

Great support staff
The product is constantly developing and integrating with other agents
Awesome website development
Marketing help and deveopment

In the beginning it wasn't user friendly but it has kept pace with our growth and needs

We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.

This customer service they are offering really sucks - STAY AWAY!

It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers.

I am very satisfied with TrekkSoft software.

I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools

The invoice and voucher that my customers receive are still difficult to me customize it

I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer...

We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why?

Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful.

No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM!

Ease of set up and customer service, additional features being added each year as they continue to improve.

Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

customer service was accurate and to the point, using photos and other illustrations to for better understanding

may take a few hours for first response. they require at least twenty four hours to get back to you.