--- description: Ausführliche Erfahrungsberichte zu CustomerGauge mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche CustomerGauge mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerGauge Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [CustomerGauge](/software/91551/customergauge) # CustomerGauge Canonical: https://www.getapp.de/software/91551/customergauge Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/91551/customergauge?page=2) > CustomerGauge ist eine SaaS(Software-as-a-Service)-Plattform, die Net Promoter® verwendet, um Kundenfeedback in Echtzeit zu messen und darüber zu berichten. Da CustomerGauge bereits alle Teile bietet, kann ein Programm viel schneller einsatzbereit sein als vergleichbare interne Programme. > > Bewertung: **4.8/5** von 11 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 11 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CustomerGauge - **Region**: Amsterdam, Niederlande - **Gegründet**: 2007 ## Gewerblicher Kontext - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Abwanderungsraten-Management - Aktivitäts-Dashboard - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Dashboard - Dashboard-Erstellung - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Kommunikationsmanagement - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundenerlebnis-Management - Kundenmanagement - Kundensegmentierung - Multichannel-Datenerfassung ## Integrationen (11 insgesamt) - Autotask PSA - Close - Freshdesk - HubSpot CRM - Keap - NetSuite - Oracle CPQ - Pipedrive - Salesforce Sales Cloud - SugarCRM - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Review Management Software](https://www.getapp.de/directory/575/feedback-and-reviews-management/software) - [Dashboard Software](https://www.getapp.de/directory/586/reporting-dashboard/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Kundenzufriedenheit Software](https://www.getapp.de/directory/1029/customer-satisfaction/software) ## Alternativen 1. [Pipedrive](https://www.getapp.de/software/90507/pipedrive) — 4.5/5 (3042 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Efficy CRM](https://www.getapp.de/software/100561/efficy-crm) — 4.0/5 (90 reviews) 4. [monday.com](https://www.getapp.de/software/91734/monday-com) — 4.6/5 (5726 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Nutzerbewertungen ### "Great tool for corporate NPS programs" — 5.0/5 > **Renan** | *7. August 2020* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge. > > **Nachteile**: The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers. > > Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program. The tool itself is very easy to work with and we haev not had any major issue in the 3 years of experience. ----- ### "CustomerGauge in Behavioral Healthcare" — 5.0/5 > **Kayla** | *13. August 2020* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The reporting features in CustomerGauge as compared to our previous process is phenomenal. We're able to get so many insights into how parents perceive the care we're providing their children and families. The ability that CustomerGauge provides us to quickly and easily follow up with families has also been invaluable at strengthening trust and relationships with those serve. > > **Nachteile**: The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform. Healthcare, behavioral healthcare in particular, is not a "common" industry that utilizes NPS, so there is a bit of a learning curve for us in knowing how to predict how our data should flow into the platform. ----- ### "CustomerGauge global roll out" — 4.0/5 > **Grégory** | *31. August 2020* | Konsumgüter | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans. > > **Nachteile**: Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics \& Monetize features. > > Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page \! ----- ### "Great service & tech" — 5.0/5 > **Amanda** | *11. September 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Knowledgeable team helps us maximize value from our NPS results. We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business. The Salesforce integration helps us keep our results \& followup process in one location. > > **Nachteile**: I find some of the reports \& dashboards a little difficult to work with but our support team helped explain them and get us setup. It would be nice to be able to clone reports \& dashboards you've already configured so you don't have to start from scratch. > > We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions. Our support team is great\! I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed. I didn't even open a case or reach out. I am recreating that same experience in our service model\! ----- ### "Customer Gauge" — 5.0/5 > **Brian** | *17. September 2020* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data. it give more clarity to customer satisfaction by product, support group or even by Sales Representative. I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship > > **Nachteile**: I do believe that building campaigns if a bit complex at first. after you get sometime with it and more experience i expect it to become easier > > I have been happy with the support that \[SENSITIVE CONTENT HIDDEN\] had provided us in the last year and look forward to working with \[SENSITIVE CONTENT HIDDEN\] as we move forward ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.getapp.de/software/91551/customergauge?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/91551/customergauge) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten