Customer.io

4,7 (79)
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4,7 /5
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Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,4/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,6/5

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79 Bewertungen

Siti Saleha
Siti Saleha
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Email marketing with Customer.io

Bewertet am 2.3.2022

Vorteile

I really like the email template in here, especially for the newsletter. The template is easy to edit and reorganized and can be reused again. The tools are easy to use and as a non technical software user, it make me really happy when i can use a new software without any problem arise.

Nachteile

Thing that i like least about this software is, the customer support isn't very active and it takes time for them to reply my tickets and email. It drags the issue that I have from be fixed while it can be quickly fixed if they can attend the support quickly.

Chelsea
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

One of the best email marketing tools I've used!

Bewertet am 17.1.2023

I've been using Customer.io for almost two years and couldn't be happier with our experience! It...

I've been using Customer.io for almost two years and couldn't be happier with our experience! It was super easy to transition from our previous email client and integrate and connect with our other software. It's been an important piece of our marketing strategy and has helped us generate upsells and new leads.

Vorteile

I've worked in many email marketing tools over the years and Customer.io is by far the easiest to use for every member on our marketing team! The drag and drop tool has really helped us achieve the same brand look across every email we send - and it's easy enough that even our copywriters can create emails. No designers or developers needed!

Nachteile

The only limitation is that I wish the dashboard and interface was a bit more user friendly. I feel like the image library is buried. I feel like there's so many impressive C.io features get hidden. I also wish you set your "Email Settings" in your Team Profile and those settings could be applied to every email instead of manually inputting them each time.

In Betracht gezogene Alternativen

HubSpot Marketing Hub, Mailchimp und Intercom

Warum Customer.io gewählt wurde

We were not happy with the usability of Intercom for our Marketing Emails. The functionality of C.io was seamless and so easy to use for our entire team. As a designer, I was able to create a library of row designs tailored to our brand library so now anyone on the team can throw together a branded, well-designed email. C.io has made my job SO much easier!

Zuvor genutzte Software

Intercom

Gründe für den Wechsel zu Customer.io

We had various demo calls with the alternative products listed above and C.io stood out to our entire team. The ease of use was unmatched. It was exactly the platform we had been looking for.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Monthly contracts can't be downgraded

Bewertet am 31.3.2023

Unfortunately, can't recommend

Unfortunately, can't recommend

Vorteile

Customer.io is a pretty good, capable tool. Easy to get data in and easy to create communications and journeys for your customers.

Nachteile

I pay monthly and they will not allow me to right-size my usage to a lower amount until a year has elapsed. Really odd.

Joanne
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer.io has changed our marketing processes for the better

Bewertet am 9.1.2023

Its been so easy, [purchase, set up and launching I cant complain at all.

Its been so easy, [purchase, set up and launching I cant complain at all.

Vorteile

I like you can easily integrate with other platforms, with the open API makes it so very easy!

Nachteile

Nothing! It has just been amazing, I love this software

In Betracht gezogene Alternativen

Zoho CRM, ActiveCampaign, Mailchimp und Marketo Engage

Warum Customer.io gewählt wurde

HubSpot was just cumbersome, not easy to use, could not integrate with our other email sender and was so very expensive.

Zuvor genutzte Software

HubSpot CRM

Gründe für den Wechsel zu Customer.io

Cost, had every feature we wanted, easy to use, scalable. We have over 10,000,000 contacts and the other systems couldn't handle that easily.
Paola
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A flexible and customizable tool that is easy to use and set up

Bewertet am 1.5.2018

This is an amazing tool that everyone looking to take their marketing efforts to the next level...

This is an amazing tool that everyone looking to take their marketing efforts to the next level should get familiar with.

Vorteile

The flexibility that Customer.io offers, I yet have not been able to see in any other tool. It is very easy to set up and its lightweight user interface is robust yet simple to understand. On top of it, customer support rocks! I was answered right away for every little question that came up, so I didn't feel alone while working to set everything to my requirements. As for the features, I love the customer profiles: They are based on the email behavior of the users, and can also be adapted to match in-app behavior, if that's what you require. On top of it all, I love the price! Great value for the money.

Nachteile

I did need to triangulate some functions through Zapier because the tool did not offer them, such as gmail integration and Facebook triggers. Not sure if this is a con though, as Zapier does open up a whole new landscape of possibilities, but I guess those functions were not initially included in the tool so that's why I'm talking about them in this section. Other than that, no cons.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very versatile segmenting, triggers and campaign flows.

Bewertet am 20.9.2017

Vorteile

I've been using CIO for an year and a half, and from the start I liked their clean UI and how visible everything is. Customer.io lets me be very creative when it comes to engaging people with emails. Their approach based on users behavior is fantastic and can create a lot of scenarios which would be hard to do with other tools. I can create really long flows that stretch for months, have each email in there be triggered or filter out users on the fly. Did I mention the awesome A/B tests? Very helpful support team as well.

Nachteile

I'd like an easier way to delete user profiles instead of mailing support to delete in bulk. Also, would love to have a way to download an automated report for all the campaigns instead of doing it manually.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best product for email marketing

Bewertet am 5.6.2023

Vorteile

It is very easy to use and the features are very intuitive.

Nachteile

Can't think of any. But i wish they could launch new product features faster

Lachlan
Lachlan
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great software for event triggered marketing campaigns

Bewertet am 8.6.2023

We've been able to convert more sign-ups from trial to paid users using customer.io

We've been able to convert more sign-ups from trial to paid users using customer.io

Vorteile

Getting set up and using customer.io was an easy experience. All our user attributes came straight via segment and we were able to target users based on their event behaviours within our product immediately.

Nachteile

The one thing I dislike is the load times between pages - compared with our other platform (Hubspot) its night and day with how quickly each page loads.

Li Rou
Li Rou
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Good for non tech savvy user

Bewertet am 9.6.2023

Everything is perfect

Everything is perfect

Vorteile

I like going to customer.io to crease sub segment of our users. The ability to filter user by attributes is very simple to use.

Nachteile

User filtering options can be more flexible

Max
Max
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The perfect platform to set up product-driven email communications with customers at scale

Bewertet am 11.7.2019

What I really like is that we use our own database as the single source of truth, and not the email...

What I really like is that we use our own database as the single source of truth, and not the email platform database which is never up to date. With Customer.io we use real-time data from our own platform (B2B SaaS) which helps me as a marketer to always communicate with customer segments in the best possible way.

Customer.io provide lots of options to filter based on segments and rules which comes in very handy when you want to create cool workflows. Overall, extremely happy with the platform.

Vorteile

Easy-to-use and intuitive email and marketing automation platform. Especially the ability to send out webhooks makes it very strong.

Nachteile

The initial set up requires some help from a developer but if you have that sorted out, it's really easy to use.

Ali Ilhami
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A game changer

Bewertet am 5.6.2023

Vorteile

We love to be able to act based on everything that our customers do on our platform and our website. Campaign workflows are easy to build and maintain and UI is very intuitive.

Nachteile

We basically manage all our customer data in C.io and not being able to having KPIs and analytics related with customer actions and events is a little bit frustrating.

Simon
Gesamtbewertung
  • Branche: Computerspiele
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Versatile connective messaging platform

Bewertet am 5.1.2023

Vorteile

The ability to easily integrate and connect with other software to support a singular customer profile view across multiple systems.

Nachteile

The reporting dashboard could be more detailed and flexible, dynamic content, drag and drop email builder could be more flexible.

Bryson
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Providing Unique Customer Interactions for Business

Bewertet am 26.3.2018

A highly efficient setup for automating emails to our customers. This individualized attention has...

A highly efficient setup for automating emails to our customers. This individualized attention has vastly improved our relationship with our customers. They feel front and center and we save hours of time!

Vorteile

This software has been easy to use for setting up customer emails that are specifically targeted to their individual needs. Conversion tracking and other metrics for analyzing customer behavior are helpful for our team and its insights into what our customers want throughout their lifecycle journey. This software streamlines the process that would take hours upon hours of tedious work. This is a highly efficient tool to solve complex problems.

Nachteile

I think that one of the cons would be pricing. If pricing wasn't as steep for larger customer lists, this platform would be preferable.

James
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing and must-have product for startups!!!

Bewertet am 5.6.2023

Vorteile

I'm kn the startup plan, and this product is an absolute requirement in my toolbelt. If Customer.io went away I would ne lost 🥹🥹🥹.

Nachteile

Nothing. This product is completely amazing lol.

In Betracht gezogene Alternativen

Outreach

Gründe für den Wechsel zu Customer.io

The Startup Plan is amazing
Emmanuel
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product for Growth, Marketing and Product teams

Bewertet am 8.6.2023

The experience has been great

The experience has been great

Vorteile

1. Ability to customise communications using events and segments2. Responsive customer support

Nachteile

1. Very expensive for a start up2. Flow for within branches still need optimisation as users can not move from one branch to another if their status/attributes changes.

Lucie
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Customer.io for Weekly Newsletters

Bewertet am 23.12.2021

Overall, very happy with the user experience. It’s saved me a lot of time in developing our...

Overall, very happy with the user experience. It’s saved me a lot of time in developing our newsletter.

Vorteile

I love using Customer.io for our weekly newsletters because it allows me to replicate the same format each week. This saves me time each week because I can just make individual tweaks to content each time, rather than having to redo the entire process. I also appreciate the metrics on open and click rate, to know what content sparks our audience’s attention and what doesn’t hit so strongly.

Nachteile

I don’t like that it is difficult to copy a message from one “workspaces” to the next. I wish there was a possibility to duplicate a template across workspaces without having to recreate the whole thing. We use different workspaces to separate different audiences, but often want to send them similar emails.

Stephanie
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Software

Bewertet am 25.2.2019

Vorteile

I love customer.io! It keeps our company organized and allows us to send emails easily.

Nachteile

Nothing! Everything has been very easy to use.

Ludwig
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Best customer engagement tool

Bewertet am 27.6.2023

Vorteile

Possible to make super complex flows. Pretty much replaces doing everything custom in our backend.

Nachteile

Nothing to dislike really. A bit complicated to use for new users, but probably because it's so powerful.

Alec
Alec
Gesamtbewertung
  • Branche: Verlagswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Solid features and capabilities for a reasonable price

Bewertet am 5.6.2023

Vorteile

The features and capabilities offered are great for the price. Strong Customer Service as well.

Nachteile

Sometimes our/their APIs don't push data correctly.

Eduardo
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Overall great

Bewertet am 16.6.2023

Vorteile

The ease of use and the flexibility it provides

Nachteile

Sometimes the integration process can be a bit cumbersome.

Umang
Umang
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Messaging savvy platform

Bewertet am 22.2.2023

Vorteile

Email marketing has become a big thing now, where people find it more aesthetic and relevant due to it's reach on a genuine platform. Customer.io plays a crucial I'm providing a messaging platform for all such sectors to work on.

Nachteile

UI/UX plays a crucial role in for any customer to find a platform easily usable and making it more interactive, so here is where it can improve it's quality

Chris
Chris
Gesamtbewertung
  • Branche: Design
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

An awesome way to connect with customers

Bewertet am 11.4.2018

Vorteile

When we build new apps or startup prototypes for clients, Customer.io is one of the most reliable tools in our stack. It makes customer communication SO easy and intuitive, allowing you to easily group customers into segments, trigger communications based on specific events, etc. The API is easy to use too, and makes it really easy to integrate with your app at a deep level. I couldn't imagine life without it!

Nachteile

The only real complaint is pricing. If you are bootstrapping and don't have a ton of money to spend, it can be pretty prohibitive.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Comprehensive Email Marketing tool

Bewertet am 25.5.2020

Great to build and send automated campaigns. Can improve its usability in sending bulk emails.

Great to build and send automated campaigns. Can improve its usability in sending bulk emails.

Vorteile

It is a really detailed tool. Found it very useful to send out multiple emails in a flow. Allows you to create a workflow through which you can plan the email sent to customers. You can even put conditions to send it to specific users. Provides a number of integration options with other tools to interconnect the entire process.

Nachteile

As I mainly use it to build and send emails. The creating emails part does get tedious at times. The drag and drop builder isn't the easiest to use. It also has a limited amount of templates

Antwort von Customer.io

Thank you for your feedback! We'd love to hear what additional email templates you'd find helpful. Can you email lj@customer.io with the details and LJ from our Product team will follow up with you.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Maschinenbau oder Wirtschaftsingenieurwesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Customer.io: Email Automation tool for scale

Bewertet am 13.3.2019

We use customer.io for automatic and personalized triggers and this tool is amazing.

We use customer.io for automatic and personalized triggers and this tool is amazing.

Vorteile

Workflow is easy to configure and very powerful for automation.
You can configure the tool in such a way emails are automatically triggered whenever it notices a particular behavior.
A/B Testing feature is really cool.

Nachteile

Integrating with other APIs is complex.

Steve
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

So Easy To Use

Bewertet am 30.5.2023

Vorteile

Customer.io makes it so easy to create professional emails. I was able to jump in with very little training because the email-building features are so intuitive.

Nachteile

I've only been using Customer.io for about 3 months. So far I haven't run into anything that I feel needs improvement.