Despite the time it took to get accustomed to the software and the constant teaching we have to do for new members of our team on how to best use it, I'm so glad that we switched to Slack. It works for us because we have minimal use for emails and are frequently messaging about things that require quick responses from many people. I have only used it on a team of 40+ people for part-time community organizing, not a full-time job or project, but it has reduced so much stress and greatly increased our productivity and communication. Plus, we can have separate channels just for jokes or recipes, so it adds a fun element to our work without ONE MORE EMAIL in everyone's inbox.
Slack helps our team of 40+ people stay organized and on task. I'm not an early tech adopter, but I LOVE having my email inbox NOT inundated constantly with various subjects and to-dos. In fact, we never use email for our team, with the exception of occasional messages that come in from someone outside of our organization that we all need to discuss (and even then, copy and pasting it into Slack often yields better results and responses!). Slack has the level of organization (through both separate channels and also individual threads/discussions within each channel) that email lacks, with practically the ease of texting if you are using the phone app. Within the computer app, the separateness of the software from a web browser minimizes distractions while working within the app, although it does require switching back and forth between the two if additional info is needed.
Slack does have a significant learning curve, especially with all of the special functions that are possible within the app; our team uses very few of the special functions because they aren't immediately intuitive and we haven't taken the time to get trained on them. Channels can get cluttered quickly if threads are not utilize properly, and it can take time to scroll back through the channel to find posts (although there is a search function). Also, it's a small thing, but we use the emoji "reaction" function regularly to post Yes/No questions, vote for approval on proposals (Thumbs up!), etc., but Slack does not currently notify posters of emoji "reactions" to their posts; they just have to go to the app to see whether anyone has responded or not.
Overall, wonderful company. I’ve been with them for 2 years. Incredible updates to this software in that time. It’s so integrated into my company because I don’t have a traditional office. My team is spread out all over the state.
You have everyone together in one place
You can set up multiple projects or companies under one log in with different users set at different administrative statuses to limit access to different employee levels
Real time follow up
Keeps the team interactive which increases productivity and progress
Navigating from one team or company or project to another is very easy using the desktop app
Very productive when your team is not located all in the same physical office - that’s its major benefit. The monthly cost of this software is a fraction of paying for office space. All the messages are archived so you can always go back and review anything you want or follow up on any outstanding issues.
Immediate feedback from your team. Constantly getting the most updated info for your projects and/or teams.
If you don’t download the desktop app and only use the website, it can be difficult switching between projects or companies or team
You will need the app to ease the navigation of the software
If you have a physical office that everyone goes to, then this will still be helpful as a follow up but you would really get the full potential of this software
Sometimes it becomes a social platform that your employees get lost in talking about non-work topics and end up spending hours chatting. Personally, I think that if you have a physical office, you will need to make sure to set boundaries on usage and only use it as a follow up but again depending on your number of users, may not be worth the monthly.
Also, if you have some users and/or employees who are not tech savvy or don’t use messengers on a regular basis, this will be hard to intergrate that person. It only works when people are active on the software and use it as your main line of communication. If some users and mixing between emails and slack, then you will be missing out on a lot of communication and will result in some miscommunication
Overall I don't know how we would function without Slack. It is a key component of our company workflow and with all the integrations available with Slack, we're being more productive, seeing less in our inbox, and getting work done faster and efficiently. We will likely move up to the paid version soon, since there are additional function's we'd like to use (like accessing archived conversations and files). I would recommend Slack to everyone - I even use it personally in place of other messaging apps!
I love how easy Slack is to use. It's extremely user friendly with a familiar interface. If you ever used AIM (instant messenger) or iChat in the past, Slack will feel very similar.
I also love that we can drag and drop to share large files in Slack. When working in a fast environment where things like presentations or creative need to be reviewed around quickly, but are too large to email, Slack is a really handy tool.
Also, the ability to share code snippets without the formatting getting lost is huge while working with development teams. Excellent foresight by the Slack engineers to include this functionality.
Finally, Slack bot responses! I was able to set up responses for lost passwords and logins for our team, as well as basics like team member phone numbers, or birthdays, so we aren't digging through address books and instead we can just quickly ask Slack for help. It's really great.
One thing that's actually really frustrating is not having control over deleting conversations. As with any direct messaging app, there's an expectation of privacy between those two people. However, it's really unclear if upper management can ever access these direct messages. As such, I know a number of people who had tried to mass-delete threads (in the event mgmt could read them) but it wasn't possible in the free version of Slack (and I'm unsure if it's even available in the paid version).
There are third party apps to help delete comments, but it'll only do yours and not the entire thread. It would be helpful for employees to know exactly how private their direct messages are, and have the ability to delete content they want to.
Also, being able to have the slack bot responses work in direct messages, and not just open channels, would be nice. Being in a playful environment, different groups have added various, secret, slack bot responses, but most of our communication happens in direct messages and not in the open channels. As such we lose out of this fun functionality.
Overall, Slack is a communication king. It acts as a one tool for all and seamlessly allows multiple integrations with so many third party applications. All of its content are searchable, pinnable and configurable to your personal preference. Slack makes file sharing easy across all conversations and is available for across multi platform.
Slack is a communication tool for all employees in one place. I love how we are able to start a channel to talk about a specific project or chat to individual people. In my life of field i work in multiple different department from various different time zones but Slack unites all of us together. You are also able to integrate a lot of third party tools to help your conversations. I very much use the Gdoc integration and the conversation pinning functionality - I'd like to keep the more important up to date information on top of the chat thread.
You are also able to access Slack from majority of the devices, there is a nifty Desktop App, equally better mobile app and a web app all of them can be configured differently. For example, if you do not want a notification on your mobile but instead you want to follow the conversation on desktop - Boom, its possible and you can configure it all.
There are couple things Slack could improve. Firstly, Slack needs to allow their users to import table - if you are copy pasting an information from a table, Slack is not able to dissect that which is really a downer. The other being, connection issues, lately Slack has been having some connection issues whereby it is the only software in your system to not connect to the internet.
I owned a company that had quite a few people working for us that were overseas and communication was key. We started using slack and it greatly improved productivity, communication, and clarity. It was very simple to learn and use for everyone in the company. It is essentially a productivity social network for a business.
You can pin important announcements and topics to the top for everyone to see. Anybody can tag anybody or a group of people in the discussion. When you tag someone you know they will receive the message because they will get a notification they have been tagged. We set up multiple channels for all of the departments such as marketing, development, management etc. Having multiple channels is convenient for everyone so that they only see relevant information.
You can archive all of the channels or particular channels for your internal records. The search feature is nice if you ever need to go back to see what was said previous. Slack integrates to almost any other software as well. We had ours integrated to Dropbox and Trello. If you use any other mainstream software then there is a high likeliness that slack integrates with it.
The app for Slack works with IOS or Android. The app works flawlessly when we used it and it was very useful. I used the app almost more than I did the desktop client. Whenever someone tags you or pins something then you will get a notification on the app. You can also change app notification settings.
The only drawback I have found with Slack is the video chat feature. It may have improved since I last used this feature but it seems to have some bugs. It would drop calls or the quality would be poor. We ended up having to use Zoom or Google hangout for the video chat. However, it is convenient within the video chat you can screen share.
Thanks to this software, I keep connection with a network of international experts from everywhere on a passionate subject that we continue to build together, including rich conversations , sharing documents and setup workshops all around the world.
The user interface is really elegant and powerful. I particularly appreciate the 3 pane display that allows me to see which channel have updates so I can easily switch and the right pane to see content of a thread or search results without loosing my context.
I also really appreciate the possibility to add our own set of icons. In our case its particularly useful since our group discuss about methods that have their own icons.
The direct message module is very useful and clearly identified as separate elements so there are no risks to mix it with other conversations.
Sharing documents is quite easy and the preview helps a lot when you are searching for a specific document previously uploaded.
The search functionality works well and search results are clearly displayed.
Last but not least, the windows application is very useful and I appreciate to have a separate application instead of a browser tab dedicate to it.
Switching from a workspace to another one is always confusing for me. Never sure about how to use it correctly without loosing an update.
Seems to be a recent change, but search results are now displayed in a popup window, then you select one result and you are redirected to the thread and loose the list of results. It's quite disturbing for me and I still have to learn how to use it in a comfortable manner.
I'm also puzzled by the 'All thread' view where I'm always lost. You can scroll up and down and you never know exactly where you are. Maybe it's useful for other people but for me the best views are the Channels.
Easier and more casual communication between teams. Ability to take more issues at once without having to move around the building too much. Overall, I believe it improves efficiency and eases mental loads.
This is a good piece of software if you have multiple teams that need to communicate in real time. In our company, we have teams across different buildings communicate casually in the back-ground whilst work is on-going.
This is very handy if you have questions or tasks that need following up, as you are able to send notifications that are more visible than an email but not as intrusive as a face to face request.
This tool is particularly good for IT teams or employees who need to exchange files with real-time conversation, especially as 3rd parties can join channels as well. The ability to make private channels and have private conversations also allow for a degree of privacy where needed.
With there being both desktop and mobile versions of the app it is easy to take work on the go, great for if you remote work or are allowed agile working.
Lastly, there are some cool customisation features that allow a casual feel to the place, which is a must in any modern working environment.
The desktop/mobile versions of the app work fine. However, if you're in a VDI work setup and have to use the browser version you will probably experience some lag. You're machine will need some decent RAM to be able to cope when the chats get large and multiple conversations are occurring at once. When I say decent RAM, I mean not an ageing office computer.
If you have the FREE version you can expect older conversations to disappear, so if history and file space is important to you you'll need a paid version.
It's almost completely replaced Email within our business, it's amazing and handled nearly everything we have thrown at it so far. It helps us connect with multi-site colleagues and with our publishers.
Slack is a tool that allows you to ditch e-mail in your work environment, probably for good. Since we implemented an internal Slack office environment (after about 5 minutes of setting it up) - We've found that our E-mail amount has plummeted to almost zero.
Day to day chats, tasks, discussions, updates everything is now usually carried out of Slack now, we have every employee using the Slack App (as well as the windows Desktop APP) and they both work brilliantly, allowing our staff to keep up to date when out of the office on the road.
Every time we've challenged Slack to fit into another area of our company structure, it's passed with flying colours, we've implemented a few simple bot's that track peoples work, (again not too difficult to set up if you're a programmer) - I cannot recommend it any higher, if your organisation isn't using Slack then you're definitely not as efficient as you could be.
We've since joined a few 'group' industry slacks which keep is contact with tens of thousands of people within our sector, we can ask for knowledge, advice, or simply post job adverts all through a simple chat program. It's definitely opened doors that we wouldn't have even known about before, as well as helped us get in touch with friends, old colleagues, and new potential hires. All by joining a relevant industry based Slack channel.
It has deep integration with most other software out there, (Trello, Google Docs, Calendars, etc) - It's amazing and highly recommended.
There really isn't much we don't like about Slack, it can become a bit of a distraction at times if you don't manage the alerts and notifications properly.
I guess on a personal level, it also makes it harder to disconnect from work when out of office hours as there's always a form of communication available. None of these criticisms really fall on Slack however, and more on our work culture and rules.
Slack has totally innovated the way our team communicates and our productivity would not be the same without it.
Slack allows you to efficiently communicate with your team in a fun and enjoyable way. Unlike email, messages and files are easily searchable in one search box and slack also collects all of the attachments in your workspace together so they can be easily found.
Slack threads make it easy to organize discussions around certain topics and if the topic is important you can create a channel from the thread itself. You can also make these channels private if not everyone in the workspace should see the conversation.
Slack has incorporated really useful apps. I have taken advantage of the app to send polls to my team, and creating asana tasks right from a message. I also get a message from slack every day listing the events I have on my calendar for the day, and set up a way for students workers to clock-in right from slack. Recently slack has also integrated with Qualtrics, and you can have Qualtrics send slack message triggers which is awesome!
The slack app for ios is great. You can quickly answer co-workers on the go, and you can set your notifications to go on do not disturb during a certain time period each day if you do not want to receive push notifications out of work hours.
There really aren't many cons to slack although the app on the phone can be a bit buggy at times, but no real complaints and they seem to address any issues with a timely update.
Although slack has a multitude of apps, I do wish there were some apps they had. For instance, I would like the ability to create a google calendar event from a message or send a google calendar invite through slack. Although, they seem to be constantly innovating the platform, so hopefully this will be possible in the future.
Overall, Slack is definitely a tool you can vouch for!
After having worked in the IT sector for 3+ years now, I can safely say that Slack is one of the best channels for internal communication - primarily because the design is extremely balanced; it is not archaic nor is it designed to look too casual a chat platform. I will quickly walk you through the pros of the product based on my experience as well as the useful features of it.
1. With slack, you are assured of a good UI. I have used similar platforms for internal messaging like spark but there were quite dated in terms of how they looked and worked. Majority of times, the file always showed transfer error. Slack ensures sureshot file transfer
2. In addition to the point above, there is a very useful feature of "All Files" that helps you view all the files you have received so far. Great for record purposes, to double-check and re-download easily in case you have lost the file
3. You can set reminders to yourself - Absolutely amazing especially for those tiny tasks in between that I gotta finish but generally tend to forget because of daily duties
4. Customised channels - I can create multiple different channels for different categories of communication. Much like how we create "groups" in WhatsApp - That is how it works. It is especially good when you want to disseminate important information to a particular set of people
5. Apart from reminders - You have your personal chat page which works like a "diary" for me. So I can put my daily tasks, save links or even "test run" certain messages. It is a pretty useful feature!
P.S. Not exactly a benefit but apart from a fun UI, it always opens up with a fun quote which is just nice to read overall!
1. The application is too slow at times, to the extent that all other files hang. Tip: Once you have your workplace's account on Slack, just use the web version - It is not slow as the app is
2. The bottle-cap on the number of messages - I would like to use a communication tool safe in the knowledge that I can use it whenever I want to with no limits whatsoever. The upper limit of the number of messages that you can send deters me from sending quick messages to myself/others
My team uses Slack at work and I basically live in that app. It manages to solve a bunch of needs at once, from instant messaging, to video chat, to a team wiki, and much more. The open and closed channels (for public and private conversations) are a great way to cut down on emails. The ability to customize your notifications means you can control how often you want to be bugged about what is happening in each conversation, and the alert forwarding means you don't have every device you own ringing with every single message you get.
The file sharing and rich search means that just about any in-progress document that is being collaborated upon can live in Slack. We love the Post feature that allows you to create Markup-friendly documents directly in Slack that can be referenced easily. We use them as a sort of knowledge management tool for new users to get caught up or existing users to reference important information.
And perhaps my favorite feature is the vibrant development community that has created what feels like hundreds of different plugins and apps. Some of these connect with popular web tools like Google Drive (connecting it will alert you directly in Slack when a document you own has been edited or commented on), or apps designed specifically for Slack. These include everything from chat bots to polls, to much more.
While it's great that there is a version of Slack for just about every conceivable platform, like Windows, Mac, iOS, Android, etc., as well as a web version, the desktop apps are basically just web containers and don't feel as snappy at times as they could. And while most of my team is tech savvy, some of the tools are not particularly user-friendly for those who aren't comfortable with the things like slash-commands.
Efficiency in time, clarity in communication, speediness in communication, entertainment in communication.
I love Slack because it's so ridiculously easy to use. It makes communicating with colleagues easy, *FAST* and fun. I work in tech and worked at an advertising agency previously and have used Slack at both companies.
The amount of times I'm asked to send a file or shoot someone info in a day is limitless and Slack prevents me from having to start dozens of email threads with formal messages like "Hi [NAME], Please find attached the [X] files you requested. Let me know if you need anything else!". Messages like that are no longer necessary with Slack, because I simply drag and drop the files to Slack direct message and BAM the task is off my plate.
Slack is also amazing for group communication. Since Slack messages send so quickly there's much less repetition than there is on email. It keeps things efficient and keeps us moving forward faster especially for tasks / topics that are urgent. If I email 15 people, odds are more than 1 person will respond and they may even respond at the same time as one another. Before I know it, I'll have a long email thread with jumbled messages because servers are slower and people aren't refreshing their emails to see if they've received a new email before sending theirs. Slack prevents this repetition and confusion by all group members being able to see a live thread that auto-populates.
Lastly, Slack is fun. You can send GIFs to your colleagues that are topical to the conversation or just totally random. Makes work better.
The only aspect I'd say I dislike is I feel like I'm not utilizing all of Slack's features, because I don't know what else to leverage beyond what I already do. Perhaps introducing tutorials or recommendations would be helpful so users know they're using Slack to its absolute highest potential. Other than that, in my 2+ years using the program I haven't experienced any issues.
It helped my company reduce the spillage of work into everyone's personal social media. It's also a really great way to communicate with coworkers and get things done. We've almost eliminated internal emails!
The company I work for used to use a group chat in a social media platform to try to communicate with our employees - we're small, and the number of employees wasn't too large for this, but we had quite a few different group chats, and they all bled into our personal lives. When I found #Slack, I immediately knew this was the answer to the ever-leeching work-life balance conundrum caused by having everyone at work affiliated in my social media account. Within a few weeks, we had our core chat channels set up in #Slack, and we even installed busybot and a couple other add-ins. We were customizing it and using it company-wide in no time at all. It's been a life saver. The channels keep different streams of communication open, and the best part is that it's FREE - as long as we don't want to search back through past 10,000 messages in our archive, that is. But the best part of THAT is that it's there to upgrade when we want to.
I actually have two jobs, and both of the companies I work for use #Slack - it's just that much better than the other options out there. We integrate our Google Calendars with it, and they show up in the channels we've chosen to filter them into so that employees can see the schedule for the next day.
The only thing that I feel is missing is the ability to copy an image and paste it directly into #Slack from the desktop. You have to download the file and then upload it, which is not a major problem, but most applications have this ability now, so I constantly try to do it, and then it doesn't work.
Slack was built with a very powerful software architecture in mind, yet so many individuals can use it because of its friendly user-interface. The design is very fun, playful and gives you the powerful functionality that you never thought existed. For how many use cases there are in Slack, they make the user experience very streamlined and easy to pick up. In addition, you can sync a lot of the other programs that you use with their integration features.
My favorite is the ability to keep up with internal conversations based on the topic. I personally dislike being in group chats where the conversation isn't relevant to me. It can be of annoyance receiving notifications that don't pertain to your role and you have to check and delete at a later time. With Slack, their channels can be very specific and allow you to pick and choose which ones you want to join.
The biggest takeaway is if it's not used right within an organization, it can be a productivity killer. Slack connects to both your mobile device and your laptop so if you do not manage you notifications right, it can be virtually impossible to escape the conversations that are going on. Saying this, our team implements certain hours of the day where ALL phone and laptop notifications are off. Slack makes it possible to do this by changing your modes of availability and/or snoozing the notifcations for certain periods of time. As long as you limit the amount of channels to the ones that require you rattention and don't spend your whole day falling in the trap of checking your notifications all the time, it can be an awesome tool for communication.
When working in teams of many sizes, Slack makes chat fun, efficient and non-obstrusive.
Slack is modelled on IRC, with users joining a "workspace" comprised of any number of themed channels. Users can set their notification preferences for each channel, which makes it possible to control the volume of notifications.
While some channels are meant to be used by everyone (#general, #random), it's very easy to create new channels for specific projects or discussions. I love the fact that all workspaces allow by default a "random" channel, encouraging non-work related discussion.
The flexibility afforded by this organization makes Slack a great fit for any kind of project sizes, but also other communities.
Finally, Slack supports powerful formatting (bold, italics, code snippets, quotes all using the intuitive Markdown syntax). Emoji and GIF support makes it even more fun. Emoji reactions are an expressive and fun way to respond to messages quickly, avoiding time wasted on picking phrasing (and spamming others with basic responses).
In settings where the free plan is not sufficient (e.g. large number of users), the "pro" options feel quite expensive.
While clients are extremely well designed on all platforms, handling multiple Slack Workspaces is still a bit of a hassle. Notifications arrive for all workspaces, but one needs to explicitly switch between workspaces to see messages. A unified view of all new messages across workspaces would be amazing.
The lack of a single account means that any preference set into one client (e.g. on desktop) will generally not carry over to another (e.g. mobile).
In terms of administration, I wish that we could set the default notification settings per channel, instead of requiring each user to go and tweak them manually.
It helps me communicate with colleagues across the world and lets me be more flexible geographically.
Slack simply has everything I've ever wanted it to have. Everyone knows about it, everyone knows how to use it, and nobody ever has an issue. I am part of a handful of communities there where I enjoy collaborating with people across the world, but I also use it internally for work. I have used it at my past 3 companies, and I just honestly don't know how a company would operate without it these days.
There are so many integrations, so many ways to share and collaborate, and it's accessible everywhere making it very reliable.
We just starting testing out Hangouts Chat, which has the only advantage of being more integrated into Google, but I don't know how it could possibly unseat Slack. There just isn't a real problem with Slack in anything that you do, so while Google may make a comparable piece of software, I doubt they can battle the network effect that Slack already has.
The thing I like least about this software is probably the culture it creates in that every is available everywhere all the time. While Slack addresses this with the ability to Snooze notifications, chat communications just makes you feel like you can have access to anyone and their work/information whenever you need it (and let's be honest, you always need it now).
It's better for communications, but as always with something like this it's a double edged sword. The more connected you are, the more you are chained to work at all times. Of course it's the choice of the user to avoid that, but if it evolves culturally within a business because it's just so easy, then it's hard to avoid.
Uptime: There have been so few service interruptions in the last year. I can only remember one service interruption that has affected us where general functionality was unavailable for about 45 mins. Obviously 100% uptime is preferable with any software, but I'll accept 99.999%.
Fun: Slack feels fun to use and I'm not ashamed to say that otherwise boring conversations are elevated in their level of fun because of Slack use. Slack, for me, really evokes some of the early days of IRC, YIM/AIM use with the plethora of available emojis, shorthand, gifs, and so forth.
Flexibility: Need a new channel to discuss the latest project? It takes 20 seconds to create. Need to integrate with X service to fill Y business need? No problem. Need to set up a bot to help keep track of Z issues or to spin up a new QA database series? It can do that.
Navigation: Navigation takes about a week to learn, but becomes such a seamless part of your experience with Slack, especially with keyboard shortcuts. Channel hopping is easy, DM hopping is easy, thread creation is easy.
Cry Wolf Effect: The larger your organization, or the chattier your employees/co-workers, the less productive slack can become. Sometimes you really need to be in a channel because of its important messages, but if your teammates are blowing it up with cat gifs it becomes white noise. This sets up the "Cry Wolf Effect" whereby posting abuse means you are never sure if the channels that are important ever have anything important going on in them. So, unless you constantly check them it becomes fatiguing really quickly. Yes, one simple solution is to set up a dumpster channel for the white noise, but its really easy for that to leak into important business channels unless everyone agrees to a standardized code of posting behavior and rules.
I've been using Slack for quite a while now. Using it with a team of 15 people. I also have used facebook workplace and Chatwork, just to see what else there is but always came back here.
It's easy to use:
I use Slack in Japan with Japanese coworkers, some of them don't speak English. Now Slack is available in Japanese, but for the last 3 years when it wasn't, UI was still simple enough and never a problem even though Slack was only in English. isn't this a compliment? haha
With 3 years I did experience some bugs (partly my fault cause my Phone was a bit outdated), but customer service was always there to help and they were super fast & updated the app to fix it.
Free plan available.
Everyone on our team is always online so it's very easy to chat:
you could argue that this is the company culture or team's responsibility but if the UI is difficult noone goes online and everyone starts useing other ways to communicate (experienced this with Chatwork)
Sometimes app updating on Windows 10 was funny: inconsistent icon designs on the Tab Bar. But maybe that is Windows 10s fault but never had this happen with any other app
If you are on the free plan, you need to store important conversations somewhere else because old messages disappear, but we just use Slack for communication + sharing, and Google Drive for storing important data. Important data should be stored better than just in a feed anyway. Problem Solved.
I think people tend to think less what they write on Slack compared to email. So you sometimes end up spending more time talking about something on chat and wasting 2 people's time, whereas on email one person thinks until it's worth sharing, then sends the email, so less time consuming in total. but in the end, it's good to keep conversation running so maybe not too big of a contra.
Slack literally revolutionized our workflow and internal communications process. The time and share of mind saved from separating internal from external communication is unreal, and the benefits come incredibly fast. Within a week of the shift, everyone from the executive team down experienced a collective sigh of relief, and looking back on old processes now, one might be excused for wondering how anyone could have used email as a form of internal communication.
There are so many reasons that Slack is amazing. Here are a few:
1) Easy, Efficient Messaging - Prior to our switch to Slack, email inboxes would be filled with short replies to internal communications that would have been better handled with a quick conversation. The Instant Messaging feel of Slack has allowed us to virtually eliminate all internal emails, keeping our inboxes client-focused and uncluttered.
2) Clear project communication - As an agency, we have a ton of diverse projects. Slack channels allow us to address only the relevant team with the right information at the right time, making it simple to keep a continual history of project communication and an easy vehicle for getting to the right information fast.
3) Amazing Client Collaboration - We LOVE the ability to invite our clients into a single channel for project communication. It's mostly an advantage for clients who already use Slack on a daily basis, but it makes all the difference and helps them feel as though we're always online for them.
Despite how great Slack is, there are a couple of road bumps to the experience:
1) Channels can get overwhelming, especially if you have lots of clients and internal teams. It would be so nice to have a foldered-system or some other way of grouping channels in order to not have to scroll to find them.
2) The icons at the top of the channels can be misleading and unclear. It's too easy to accidentally add a single-channel user to your entire company's Slack space without realizing it, and that presents an unintended area for exposure and potential liabilities.
Our team's communication has benefitted immensely from this software. We're not only able to communicate with one another much faster (rather than waiting days for an answer to an email, you can get an instantaneous reply to your question in Slack), but we're also able to keep in touch with each other with a much higher level of detail. We're aware of more of the day to day occurrences in each of our spheres, and feel like we have a much better sense of what each program area is up to. This is true even for simple logistics. At our nonprofit project site in Nepal, we used to have simple communication issues with people not getting the message that dinner was moved an hour later or a trip to the river had been planned. Now, one simple Slack message lets everyone know.
We're a nonprofit organization with employees on three different continents across five time zones, and Slack makes it feel like we're all in the room together. The problem with email and other instant messaging applications is that they're not very inclusive; if you leave someone off of an email chain by mistake, they're completely out of the loop. With Slack, on the other hand, you can post general updates that the whole team is immediately aware of. You also have a central archive of all your messages and documents and discussions, so your institutional memory doesn't walk away with various employees as they come and go from your organization. The channels allow us to make sure everyone on the admin team gets every admin update, everyone on the fundraising team gets every fundraising update, etc. We even add outside vendors and visitors to our project site to Slack as need be, because it's simply the best way to talk to any of us.
It's hard to think of downsides of Slack. I guess I wish it loaded faster when we're on a poor internet connection in a third world country, but that's only a problem occasionally. The only other thing I can think of is that messages can sometimes get lost in a stream of chatter, the way Facebook updates can get buried at the bottom of your newsfeed under less important posts. But I view that as a downside to any form of communication.
I use this software everyday and it helps me work very efficiently.
Its a one stop shop for keeping me in touch with my colleagues when we work from home, maintain group conversations, use channels (public or private), upload and share files, have important conversations, and monitor our systems via the use of slack bots.
I would highly recommend this product without a doubt.
1) Code snippets for various code languages (Slack does this the best).
2) Reply to a particular message and start a new thread.
4) Private / public channels .
5) Slack calling and screen sharing.
6) Web hooks / slack bots (We use this for monitoring our system and health checks.
7) Address individual users using the @ or @channel or @here.
8) Pinning certain uploaded files to a channel or conversation.
9) File uploads itself are pretty smart themselves.
10) Group conversations.
11) Seamless connectivity from your phone.
12) Well designed status module which allows you to set customizable status messages .
13) Ability to snooze notifications.
14) Ability to be notified about channels, whenever someone mentions you with an @, etc
15) If you have not used /gif in slack, you not really used slack.
16) Video rendering within conversations is pretty neat.
and the list goes on....
1) Screen sharing module could be improved
2) Pencil / marker icon only available to viewers and not the presenter
3) When network connectivity is lost during screen sharing or calls, the reconnect feature doesn't seem to work really efficiently.
Slack is extremely easy to use, set up, and navigate. My company has been a user of Slack since their inception and I've seen lots of features that've been added in that time. They just seem to get it. They know what people want and are always striving to provide it.
You want calling? Boom... got it. You want gifs? Oh boy, do you get some gifs! You want to make your own custom emojis for those inside jokes or common sayings around work? You got it!
I could go on and on, but overall Slack is an amazing tool that's helped communication immensely in our company. We're very remote friendly, so having the ability to stay in communication with my colleagues around the world is key, and Slack makes that happen seamlessly. They also have many features that allow you to set your own work/life balance and stick to it with ease.
It's become such an intragal part of our company's communication that I couldn't imagine life without Slack.
If you get the free version of Slack, you get many of the features that the paid version gets, but one of the biggest drawbacks is you're very limited to how many historic messages you can see. If you belong to a group who's on the free plan, it can be tough since you're unable to see messages that you may have missed.
Another downside is that the search functionality is a little weak. It's not terrible, but it could be greatly improved as it's sometimes really tough to find what you're looking for.
When Slack was down the one day, my co-workers reacted. It has become such a central way of communicating at work and everyone relies on it.
I don't remember how my team communicated before Slack. It has been a central way to communicate at work. It especially keeps my coworkers connected as some are remote. It cuts down on our emails and makes communication easy. Better yet, the free version we are currently on has a lot of functionality without upgrading to a paid plan. There are also a lot of apps and integrations that can be added to automate processes - e.g., we can automate the 'time off' process. You can even integrate project management tools to improve communication amongst the team.
There are a lot of notifications I receive that are not always relevant to my role at work in the team threads that are created which can become distracting, however I have learned to use the "/" sign in channels to mute them. I also find sometimes co-workers don't know how to use some of the features. For example, I often get tagged in direct channels, but don't end up seeing the messages because I am not in that thread. I have missed some action items because of it. I find too that messages sent with a lot of instructions/processes might be better off for email. If you are on the free version of Slack, it is more difficult to get back to items sent in the past because there is a message limitation - you won't be able to access your old messages if your team is passing the 10k message limit.
This software has really helped communication at our company. It allows users to discuss ideas with personnel around the world. Our department is is physically located somewhere different from the rest of the company so Slack has helped us remain informed and connected with the rest of the company. Less formal than e-mails but more informative.
Slack is easy to use and has great built in functions for notifications and add-ins for automated posts. It has been helpful to get multiple departments talking at times and keep each department informed while not in the same location. The ability to upload files makes it easy to share ideas.
Slack can take a while to set up if you want multiple channels but once started, it is easy to keep projects or topics going in the different channels. Using the channels are intuitive and easy. Members can be added or join on their own, if allowed.
You can invite a customer to specific channel where the whole team can see their vision or wants but keep the other chats behind the scenes.
It's a very versatile chat option that could replace e-mails. The amount of built in functions and then add-ins for automation make this great for any business.
My biggest complaint is that Slack is too available. We're expected to know what's going on with projects both at work and at home. Having it installed on phone and work computer, it's always there.
Sometimes the channels will not clear unread messages on mobile even after reading them.
My overall experience with slack has been positive. My company used slack for internal and external purposes. My manager used slack to communicate to us when he's making sales and can't be in the office. He sends all his files via slack. We also use slack externally to send notifications to our clients when their order has arrived or when they have issues with their order.
I love it that I can drag and drop files, images and videos into slack to share with my colleagues while we discuss about work . Unlike WhatsApp messaging, the software also has a snooze button which prevents folks for messaging you when it's time to rest at night. In addition, slack allows free integration with many other tools out there. Although I'm not a software developer, my colleagues who are talk about how easy it is in the backend for integration. Working at my previous company, my previous company utilizes slack to alert our customers that their order has arrived.
What I don't like about slack is that my chat groups are largely disorganized. Because I am in so many different chat groups, it's hard to remember the purpose of each one and where my messages are at for each channel. Also, I get 50+ messages in a chat group which doesn't pertain to me at all. I have to scroll through all 50+ of them. Another thing that is annoying is that we don't know if something that was communicated via slack time sensitive or not. It would be great if slack has button for that where we can signal that something is important and we have to attend to it urgently. Last but not least, slack doesn't integrate with my emails. Hence, I have to still check my emails on top of checking my notifications.