PagerDuty Erfahrungen

teams can manage their own schedules, including flexible overrides when they need someone else to cover. lot of notification/escalation options, and for each user they can specify how they prefer to be communicated with.

adding users to an existing schedule can cause unexpected issues if you are not careful. also I sure wish that pagerduty app was able to override do not disturb settings on my phone, would love to be able to disable calls and other notifications but still get my PD alerts when I go to bed!

-multiple integrations with many tools.
-easy to set up and use
-mobile App
-stable

Some of the integrations, at least at the moment, are not ways. Such as Zendesk and PagerDuty where you can only create incidents when a Zendesk case is created but not the other way around.
The mobile App does not have all the features as the web platform.

The mobile application works very well
Incident handling and reporting works very well

The administration portal schedule is very confusing and hard to set up for global workflows

Extremely reliable, gets out of your way, lots of integrations

Confusing why there are schedules, teams, rotations etc. too much burden and it’s not simplistic to setup for first time use. Setting overrides and viewing on call schedule should be at the forefront. Should have out of office integration

You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.

The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.

It was fairly easy to set up and once it is, you almost never have to change it.

Sometimes, the pages that come in are not the usual ones and you have to add the number to the "Not spam" list or add it to the contact info on the cell phone

- Setting up override is 30 seconds task.
- Reminder of when Im going on-call and my own notification settings is a life saviour.
- Slack integration
- Api integration
- Postmortems made easier.
- ITIL followed in the core in an automated fashion making incident management a cake walk.

- No way to export the schedule to excel. Only option is to do a calendar export. Which is not what a team lead or manager will want to do payroll.
- Would be nicer to have billing based on number of schedules/services rather than number of users as we are in a devops world where all need to be able to login/resolve alerts. This forces teams to limit access taking them away from being "devops".
- I am not a big fan of the schedule UI. It will be nicer to have days separated with lines on the rota.
- In general the amount of invested on this tool is very minimal by a user, so it is worth simplifying schedules and services for people to understand it easier. The word service itself is misleading for the users.

I like that we can easily resolve through the app.

I don't like that we can only have 3 users.

Pagerduty has been the de facto standard for real-time notifications of on-call engineers in several IT product teams that I’ve worked in. It was easy to set up, integrates well with Slack and notifies the right people reliably and automatically. I really like the flexibly configurable notification rules (for example, send me a push notification first, then if I don’t acknowledge the issue, follow up with a text message, then a phone call, lastly try my personal phone number)

The UI of the PagerDuty dashboard is not very discoverable, making it difficult to learn about many of the advanced features and configuration options

I really like its incident reporting feature and integration. It is very easy to integrate any system with Pagerduty. Apart from its email, it can notify in other communication platforms as well, which makes it very convenient to browse through its history and configure custom alerts.

It's alerting feature is good and it can alert immediately. At times we receive alerts due to transient failure which could be ignored. So It will be great if we could have aggregate and process the datapoints before sending notification.

First of all, PD does the job. It means that my company can customize it as they wish, and I get alerts efficiently using email, SMS and phone calls (and the app). The alerts are effective and the needed information is found inside the incident body. It is not trivial to have a system that works in large scale as it does in Taboola.

There are some end-user UI issues I would like to raise:
1. It is too easy for me to see others' incidents. I do not want to see it - it's confusing. Once I actually closed an incident of another person, mistakenly. Yes it was my mistake and perhaps my IT department's configuration mistake, but the UI shows me these incidents. I am only interested in mine.
2. In "alerts" I see many alerts which are not mine! again you are loading me with details not relevant for me.
3. In "indicents" in the website, I put on "any status" but I don't see closed incidents.
4. The smartphone app is great, very focused to what I need. Why not add the option to add a calendar entry for PD on-call shifts?

Ease of alerting and notifications. Very easy to use.

The roles was not very granular initially.

Pager duty is easy to use and setup. Managing multiple schedules is charmingly easy.
Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

It can be a little cumbersome to get multiple-schedule rotations in sync

- Easy Integrations
- Simple User Interface, very easy to navigate
- Lots of features and functionalities
- Very easy to setup
- Schedule creation and setting up rotation

Pagerduty is definitely the leader in this space, but it is fairly expensive and hence we have started looking at other options.

It has good quality but perhaps most importantly it works very well and provides consistent emergency service. It lets us know whenever something goes wrong and helps us provide good service to our customers.

I haven't found anything I don't like about the software.