TriNet Zenefits

OnBoarding | Payroll | Vorteile | Compliance

Gesamtbewertung

4,2 /5
(812)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
4,4/5
Kundenbetreuung
3,9/5

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812 Bewertungen

Adam
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
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  • Weiterempfehlungsquote 10.0 /10

All encompassing HR Solution! TRULY - SOLUTION

Bewertet am 7.2.2019

Saw huge cost savings pulled together many items into a central portal. Love the mobile app for...

Saw huge cost savings pulled together many items into a central portal. Love the mobile app for people our spread out to different locations.

Vorteile

The most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively.

Nachteile

Employee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well.

Sandy
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

User Friendly and Intuitive

Bewertet am 21.11.2019

The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send...

The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!

Vorteile

Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!

Nachteile

The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.

In Betracht gezogene Alternativen

BambooHR

Gründe für den Wechsel zu TriNet Zenefits

The cost of Zenefits and the intuitive user interface sold us the most. We felt like we got the most value with the best user experience for our employees. The optional integrations were also a huge plus for us, like our 401(k) provider.
Liv
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Weiterempfehlungsquote 0.0 /10

Save yourself time and money!

Bewertet am 20.2.2020

Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps...

Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait.

They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund!

They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks.

Vorteile

Nothing! It looked good, it was presented good.

Nachteile

Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars!

In Betracht gezogene Alternativen

PayFocus

Warum TriNet Zenefits gewählt wurde

Thought bringing all services under one product would be easier, more efficient for us.

Zuvor genutzte Software

PayFocus

Gründe für den Wechsel zu TriNet Zenefits

Thought bringing all services under one product would be easier, more efficient for us.

Antwort von TriNet Group

Good afternoon Liz,
I am sorry to hear that your experience with Zenefits was less than satisfactory. Although not perfect, we are purposeful. Our goal is to provide each customer an experience we can take pride in.
We will use your feedback to create better training, a better user experience, and a better overall product.
We wish you well.

Sean
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy and Convenient

Bewertet am 27.5.2020

Very positive. I have never used an outside service for basic HR functions before, but was...

Very positive. I have never used an outside service for basic HR functions before, but was pleasantly surprised at how much work Zenefits saves me by letting employees enter their own info.

Vorteile

Easy to use - Managers can access/input/share the info they need, employees can fill out their own info which saves HR a lot of work. Customer Service can be contacted easily. Reports/Info can be accessed easily. Reminders are emailed to you if any necessary information is missing.

Nachteile

I believe Zenefits does not have the ability to pay third party garnishments directly.

In Betracht gezogene Alternativen

RUN Powered by ADP

Warum TriNet Zenefits gewählt wurde

I was not employed here at the time of the switch.

Zuvor genutzte Software

RUN Powered by ADP

Gründe für den Wechsel zu TriNet Zenefits

I was not employed here at the time of the switch.
Andrea
Gesamtbewertung
  • Branche: Schreiben & Editieren
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very easy to set up and great app for employees

Bewertet am 13.6.2022

Great if you have mostly salaried exempt employees and you rarely need customer service help.

Great if you have mostly salaried exempt employees and you rarely need customer service help.

Vorteile

Overall very easy to use and set up would use again

Nachteile

It takes too long to reach a live person via chat. This used to be a great feature that allowed me to quickly fix issues. Now it takes 2-3 business days to get a response via email.

In Betracht gezogene Alternativen

Gusto, ADP Workforce Now und Namely

Warum TriNet Zenefits gewählt wurde

The integration with harvest to track hours wasn’t the best.

Zuvor genutzte Software

QuickBooks Time

Gründe für den Wechsel zu TriNet Zenefits

I had used Zenefits before and knew the set up was easy.
Rebecca
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

User-friendly, intuitive platform

Bewertet am 29.9.2021

Vorteile

We tried a big-name service which was a nightmare. Our end users like how easy and intuitive it is to deal with onboarding, open enrollment, time-off requests, and payroll. As an admin, I've also found it easy to use, customize, and introduce to our team.

Nachteile

Customer service used to be very slow, but they have greatly improved their response time.

Richard
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Payroll is hard

Bewertet am 28.11.2020

Overall very good, but as I mention above, payroll is tricky, and CRITICAL! I had some stressful...

Overall very good, but as I mention above, payroll is tricky, and CRITICAL! I had some stressful moments with payroll, but once it is set up it is very easy to administer.

Vorteile

i like the self-service aspect access for my employees and using Zenefits for onboarding.

Nachteile

Payroll admin is a hard, specialized topic. I could have used a little more hand-holding in getting payroll up and running.

In Betracht gezogene Alternativen

Paylocity

Gründe für den Wechsel zu TriNet Zenefits

Better feature-price value combination and easier employee access
Aimee
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

One of the BEST HRIS systems on the market

Bewertet am 12.9.2019

I absolutely loved this HRIS. As a consultant, I have worked with other organizations since that...

I absolutely loved this HRIS. As a consultant, I have worked with other organizations since that are using other HRIS/payroll tools and greatly miss my Zenefits heyday.

Vorteile

NEARLY EVERYTHING. From benefits administration to onboarding to PTO tracking it literally organized and kept almost all areas of HR automated in a user-friendly, highly customizable manner.

Nachteile

We had to give up our long-time relationship with our broker. That was part of the deal. We worked through their 3rd party relationship for ATS and performance management platforms, but we liked both tools, so it didn't feel awkward.

Gerald
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

The products advertised sounded very good. Not all live up to their promises.

Bewertet am 10.4.2018

Vorteile

The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules.

Nachteile

Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella.

Jessica
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to use and administratively very helpful

Bewertet am 10.4.2018

Zenefits frees up administrative time for me. It allows me to easily hire someone and or terminate...

Zenefits frees up administrative time for me. It allows me to easily hire someone and or terminate someone. It also produces some easily accessible and easy to read reports that are important to my HR practice.

Vorteile

The employees can go in and make their own administrative changes such as, direct deposit and/or tax changes.

I also like the hiring process. Again, from an administrative point of view, it really streamlines the process for me.

Nachteile

it is sometimes hard to find how to make changes. I don't like not being able to call ONE particular person if I have issues.

Otto
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

21 days and counting for customer support RE: Tax issue

Bewertet am 8.12.2020

Vorteile

The software is comprehensive and allows us to make one purchase for everything we need. The price is right and fair

Nachteile

We had no cons until recently when we submitted a support request to the tax department. Some state taxes went unpaid by Zenefits Payroll. State governments give a very short period of time before they begin levying 10% + interest. (In our case we had 10 days to rectify the issue or send a response). So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt. We followed up 8 business days in, and were met with silence. This will likely be a the reason we change software in 2021.

In Betracht gezogene Alternativen

RUN Powered by ADP

Warum TriNet Zenefits gewählt wurde

Zenefits was comprehensive and offered both HR and payroll aspects

Zuvor genutzte Software

QuickBooks Desktop Enterprise

Gründe für den Wechsel zu TriNet Zenefits

Zenefits was comprehensive
Brooks
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Incredibly happy users

Bewertet am 11.8.2020

Overall experience with Zenefits has been very good and we would highly recommend.

Overall experience with Zenefits has been very good and we would highly recommend.

Vorteile

Zenefits is very to use and the onboarding process is a breeze.

Nachteile

Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting.

In Betracht gezogene Alternativen

Gusto und Workday HCM

Zuvor genutzte Software

Gusto und Workday HCM

Gründe für den Wechsel zu TriNet Zenefits

Most comprehensive product with good pricing. Confident they would offer add-on product that we would want.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Stay Away From This Company

Bewertet am 12.10.2020

I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I...

I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could.

Vorteile

I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret.

Nachteile

When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable.

The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot.

Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy.

Jessica
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

We're new but we love it here

Bewertet am 27.9.2021

We love it. We're excited for the years to come.

We love it. We're excited for the years to come.

Vorteile

It's SO incredibly user friendly. We are taking our time to train staff who are not as computer savvy, but even with that, it's very straight forward.

Nachteile

The integrations could include zoom. They use the software to communicate throughout the onboarding process so I assumed an integration existed but it doesn't. That's honestly about it.

In Betracht gezogene Alternativen

Paycom

Warum TriNet Zenefits gewählt wurde

QuickBooks Time only manages time. Zenefits manages so much more.

Zuvor genutzte Software

QuickBooks Time

Gründe für den Wechsel zu TriNet Zenefits

Zenefits hit all of our needs first. I honestly didn't even get a chance to review Paycom though.
Micah
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great all-in-one HR software

Bewertet am 21.11.2020

Vorteile

Lots of tools in one software (payroll, PTO tracking, timeclock, integrations, hiring/firing, doc management, etc)
Easy to setup, easy to use
Integrates with our 401K, medical, etc

Nachteile

Support is a bit clunky
Can be a little slow

In Betracht gezogene Alternativen

Timesheets.com und BambooHR

Gründe für den Wechsel zu TriNet Zenefits

Zenefits was the only software I could find that had all the features I mentioned above all in one package. pricing also reasonable.
Shae
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Seamless low-cost solution for small to mid-sized companies that kills busy work

Bewertet am 3.12.2018

-Paperless onboarding/offboarding to support a remote workforce

-Integrations with existing ATS,...

-Paperless onboarding/offboarding to support a remote workforce

-Integrations with existing ATS, removing the needs for duplicate data entry

-Digital document storage, allowing us to digitize all employee files. No more paper!

-Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave.

-Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses.

-ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution.

-Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Vorteile

With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one.

Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Nachteile

I wish the performance management module was baked into the subscription versus an add-on cost.

The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

Allen
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Zenefits payroll is very bulky. It is also limited and lacks functionality.

Bewertet am 25.10.2018

Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that...

Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs.

I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off.

Vorteile

Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits.
PTO: PTO is simple and streamlined.

Nachteile

Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along.
Pay Runs are akward but here is the process:

1. You need to approve your employees timesheets.
2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed.
3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased.
4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely.

PTO Policy is there but since its so easy to do, its subject to a lot of abuse.

You cannot reimburse an employee in net earnings. The functionality just isn't there.

You need to select whether employees clock in through an iPad or their phones. You can't mix and match.

The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone.

Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.

Jai
Gesamtbewertung
  • Branche: Supermärkte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zenefits is the perfect platform to manage your payroll, benefits, 401k, and HR for small...

Bewertet am 28.9.2021

Vorteile

Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :)

Nachteile

I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met.

In Betracht gezogene Alternativen

Gusto

Warum TriNet Zenefits gewählt wurde

We needed more services that QB didn't provide.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy-to-use software takes the pain out of PeopleOps

Bewertet am 18.11.2020

I was thrilled to join a company that had already implemented Zenefits, because the product is...

I was thrilled to join a company that had already implemented Zenefits, because the product is dynamic and nimble, fitting our needs. We have been able to use many features, including benefits enrollment, payroll, reporting, integrations with our systems, onboarding, time and attendance and more. Whenever we've had a question we've been able to find the answer via the trainings provided, or by reaching out to the support team. We've also been impressed with features that Zenefits rolled out related to COVID 19 (like the PPP loan estimator, and Truework for health checks. It would be very painful to not have the tool - highly recommended for small and medium sized businesses.

Vorteile

Zenefits is easy to implement and to use. Our team members rarely need any help with the product - it is clear what it can do and how it needs to get done. I appreciate that Zenefits allows us to integrate so many products in one spot (our ATS, learning management and performance management systems all have links back to Zenefits) and that it gets so much done for us. During COVID-19, we've onboarded 100 new employees in a virtual only setting, and much of the ease has been due to how much work Zenefits automates for us.

Nachteile

Sometimes configuration of payroll or benefits can feel tricky - however, my experience with it has been better in Zenefits than other platforms.

Joy
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zenefits makes my job so much easier!!

Bewertet am 18.11.2020

Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support...

Zenefits streamlined and Simplified our HR! As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides the employees with 24 hour access to HR info. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifespan - from offer letters, hiring, onboarding, payroll, benefits administration, and termination.

Vorteile

My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day. So streamlined and private - for both employee and HR.

Nachteile

Little to no phone support available for user issues. Online live chat and email are main access to customer support. Can be frustrating when you're in a time sensitive pinch.

Teresa
Gesamtbewertung
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zenefits has been great for our company!

Bewertet am 14.12.2017

Vorteile

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Nachteile

Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

Diana
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I have used many HRIS products in my career - I love the simplicity and sophistication of...

Bewertet am 11.4.2018

Vorteile

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Nachteile

I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

Neila
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Easy to use, awful customer service

Bewertet am 24.1.2018

I would not recommend Zenefits to anyone! They have a lot of work to really compete with other...

I would not recommend Zenefits to anyone! They have a lot of work to really compete with other platforms that provide real time customer service and you don't have to sit and wait for them to call you.

Vorteile

The platform itself is pretty easy to use and the dashboard is nice. The payroll portion is easy to use, but for hourly employees, payroll can not be run until the absolute end of the payroll. Even if you wanted to process payroll a little early, you can't.

Nachteile

The customer service is awful. If you send a "help" email, you will NEVER get a response. If you request a call-back, you will get that, but if the agent tells you they will send a confirmation email, don't expect it because it will never come. Their benefits team is super slow at responding to benefits questions. I end up calling the carriers to get my answers. And payroll....if you submit your payroll at the 2:00 PST and they receive it at 2:01 PST, you payday gets pushed one day. I don't understand why they require four days before payroll processing for direct deposits. The customer service team are mostly really awful to speak with; they dismiss you like you are wasting their time.

Tai
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great for onboarding!

Bewertet am 14.10.2021

Zenefits has been great, both from a user and an admin perspective.

Zenefits has been great, both from a user and an admin perspective.

Vorteile

Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding.

Nachteile

Sometimes the customer support is a bit slow to reply.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Simple to use for admins & employees love it!

Bewertet am 16.6.2017

Vorteile

As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.

Nachteile

We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).