Cin7 Core Erfahrungen

We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

-Bob Weiss

One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

We are only just starting to use it, however the large range of reports is great and the customisation of everthing.

Nothing really, but we havent fully tested it out yet.

Somehwat ease of functionality integration and deployment

at times customer support is quite difficult to come by but on whatsapp it appears to be quite good if you get the right support staff member

Customer Database Re ordering points and inventory

Inventory can be improved, hand held device tracing should be added

The software logic is well thought out and relates to real life usage scenarios in our case. The organisation of the operations in the system are easy to understand and access. Support of the software has been fantastic so far, starting from deployment and thereafter. Whatever we needed, response has been near instant and competent.

The software is browser based and at times it can feel a little slow. Page load speed must be improved as it can be a little frustrating when you need to conduct many transactions in the day. The navigation could also be improved to reduce a few clicks to get to things easier and faster. For example, it is not possible to see next or previous document (SO, INV, PO). You need to come out to the main list and click into the document you want. Simple 'Previous', 'Next' navigation can be added within the document page, which will be very helpful when for example reviewing a number of Sales Orders or Invoices and need to move quickly between the documents. Mobile apps are limited and not particularly practical. Would be great if they could roll out a serious modern iPad app, which can be useful for sales/cs when out in the field to access product and inventory info, pricing, customer profile etc. and able to create a draft quotation on the fly.

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.

Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

The ease of use The fact they have a whatsapp number for support

It's not easy to customize Dear to suit our company needs.Dear does not accommodate customizing.

user friendly. I will highly recommend to my friends.

If I receive the stock wrongly, the system won't allow me to undo it.

DEAR Support did a great job in handling all the questions. [sensitive content hidden] was a standout. [sensitive content hidden] was great to help us navigate through the product at the start.

The landing costs are still a work in progress. We have a complex process where to understand margins better, we need the freight costs to carry over to the landing costs and this process is manual as the costs would have to allocated manually.

The complexity of the settings that allows products to be tracked from start to finish with every aspect of detail included, ensuring nothing is missed.

The onboarding process, it was very long but knowledgeable.

- Comprehensive and even has manufacturing components (unfortunately we don't require this)
- Comparable pricing to TG/QBC
- Some onboarding agents are very knowledgeable about the system
- Support staff are very responsive and queries get answered pretty quickly

- Not as user-friendly compared to the system we used before. Even things like stock availability isn't readily shown on the product page - you either need to go into a tab within the product page, or a separate 'Availability' to check the stock
- Slightly confusing configuration where you can't easily change the purchase prices as they are grouped together on a 'suppliers' tab within the product listing
- Product family is quite confusing and a little tedious to create. During the import of our products, there were a large number of single-variant products created as product families with 1 product, and there doesn't seem to be a easy way to stop classifying it as a product family
- Automation module (for things like out of stock notifications) are not provided FOC; you have to add on $50/month
- Purchase orders only show product name and not variant/option names so if you are trying to order 3 colours of the same product, the PO will show 3 line items of the same product.
- We sell on different e-commerce channels but there's no easy way to reflect that. We were informed that the only way we can only create the e-commerce channels as 'Sales Representatives' so that we can track them. Our sales from Shopify aren't differentiated between POS and online
- The sync with Shopify seems a little glitchy and sometimes after receiving stock in Dear, all our products descriptions in Shopify get erased. This is less than ideal because our product listing on our website becomes blank

Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
Very fast and easy to understand onboarding. Much less help needed than others.
The video tutorials are excellent.
The interface is modern looking.
The process from CO to MO is visual and easy to follow.
The Automation option is worth every dollar.

Not enough Business intelligence information.
Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

Xero & Dear system user (new user experience).
Everything you need to manage warehouse inventory!
Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it.
Helpful support team, and plenty of information provided to understand and learn DEAR systems.

Takes some time to know the DEAR systems (navigate) due to many features.
I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

User friendly
Good video demonstration on tutorial, easy to understand and follow
excellent aftersales support - swift in response

No direct module to handle goods replacement and warranty process /RMA portions
Not too user friendly or suitable to be used on project based jobs/ activities

The sales, production and purchasing modules provide an excellent integrated platform for our manufacturing operations. We stock over 300 chemicals to make hundreds of rubber compounds that we use in production of custom rubber products and Dear keeps the complexity under control. I love the continual upgrades on the cloud and the easy access from anywhere. Finally, the standard interface is good but the API lets us implement solutions to meet specific needs at various points in our production.

While the technical support is excellent I find I occasionally need to reach out to them because the online documentation is not well organized.

The reporting module is adequate but often requires off-line processing to get the results you are looking for. They make that easy with excel exporting but it is impossible to create a report that is self-explanatory. For example, you can build complex filters to get specific results but you can not re-title the generic report with a specific name, or include the filter values to explain your data.

I also wish the date fields would accept time information so that we could capture real-time production data in the system--at the moment you can only enter a start and stop date when you create finished goods.

// DEAR SYSTEMS DOES

+ Manage inventory with different sales channels
+ Send PO/Invoices/Quote/.../... with customisable template
+ Auto assemblies
+ Bundles
+ Issues to production
+ Sync to accounting software
+ Handles goods in transit, FX gain or Loss etc
+ They are working on a reseller portal
+ They are working on a POS
+ Chat support is knowledgeable and they really try to help you

They have a forum where users can chat together and upvote functionalities requests.

- They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all.

- Functionalities are added too fast without feedback from their users.

They really need to work on their communication with their active users.

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Its synchronization with Xero is excellent. In three years we have never had a sync issue. Also within Dear the inventory, sales and purchasing all work very well and the ability to drill through different layers to search products or orders is very good. We use the Product Availability function all the time to confirm status of sales orders v purchase orders and stock availability. We have also recently started to use the Attributes more for both sales orders and products and this has been a further tool within Dear to help us manage our day to day sales process.

What still infuriates me is the way that sales quotes show the sales margin against Average cost. This is hopeless folr any new product as there is no history and it is also hopeless if you receive a part into stock before you post the purchase invoice. Why we can't have the option in the step up to show the margin against either the supplier fixed cost or last purchase cost is beyond me!!!!!! Argh!!!!
We currently have to run all our project quotes through an Excel spreadsheet to make sure the margins are correct. This is really infuriating and as a result we are looking for alternative options for our stock management.

After almost two years with DEAR, we couldn't be more pleased! We needed a centralised inventory system with CRM capabilities that could seamlessly integrate and sync to SHOPIFY, XERO, as well as our offline sales channels. Being in the food industry, we also needed a system that could track the shelf-life of our products, and make sure first expired items were sold first. This is an important feature for us that we did not find in TradeGecko, which we tested out as well before we made our decision in early 2016. DEAR also helps us keep track of our items on consignment (location / expiry date / batch number) as well as create hampers and other gift bundles with ease, thanks to their Bill of Materials function. I particularly enjoy the level of detail available to us, to store relevant information such as supplier SKUs and multiple price lists. The system is sturdy and the UX is straightforward and intuitive, which has made the transition easy for the whole team!

Tamara Agusta
General Manager
Profood Ltd

Occasionally DEAR can be a little slow to load, and customer service is not always as quick as one would like it to be.

We are loving this software, been using 8 months now and it is powerful. We run 5 e-commerce sites, 4 warehouses and sell in 3 currencies and it's handling all well. Support, as mentioned, isn't quite as easy as getting a call but we use their tutorials, common sense, their live chat.
We also paid for assistance with setup as we didn't want to make any mistakes and desired a bit of support from Work Smart NZ, these guys are great too and worth the extra investment if you value your time”

We are currently trying to get the good word out on various sites and we are hoping that you would to take the time out of their day to share it on Getapp:

The .docx invoice templates are hard work to manipulate, some more standardized system (like unleashed offers) would make life much easier.
No great integration with a CRM currently. Also they need a Zapier integration so it can connect to other web apps. We are using email parser functionality to achieve most of this but it's complicated.

on the cloud.
works with Xero
multi user
Log and attributes - allow an audit trails

Reports: do not give enough flexibility to provide an overview of the business
Lack of overal flexibility i.e reports, templates for invoice, PO etc.
Integration with Xero needs improvement.
Need to have 'print all' function i.e multiple select orders, print all invoices or PO.

It has helped us tremendously to manager our inventory and to ensure the right people get the product that they purchasing. It is great that the integrations are compatible with our POS and online store.

It does not let us print individual barcodes per product.

"DEAR are going to really shake up the whole software development industry. Ive never experienced such great service and the product itself is brilliant. Its intuitive and very user friendly. My staff have picked it up very quickly and its improved our whole business process. Standard response times after submitting a ticket are usually in a couple of hours- (It takes me 3 days to hear from my website developers). Best of all, we needed a feature customised for us, and after contacting DEAR, they had the feature available on the platform within a number of days. 10/10."

The only con is that currently, there is no connection to Zapier. Once this happens, then I cant pick any faults with DEAR at all!

The product has grown with the business, taking from when we produced one gin to with now over 30 products. It works well, however...

I was really disappointed by the 'management' who doubled the subscription charge mostly by charging for two modules, DEAR PoS and API that we had evaluated but not really used.
We were not informed about these change and when it was raised after a renewal rather than remove and refund, I was informed that the policy was 'we don't issue refunds.

DEAR's extensive functionality proves to be an exceptional inventory solution for businesses with complex and established workflows. We at Business Continuum have had extensive experience working with DEAR, and the comprehensive yet easy to use solution has been a selling point for many businesses. After implementation, end users are left with role based permissions, a clean single page view for each function of the system, and an active support team that actually answers your questions and takes on potential changes. A clear road map with regular developments is constantly being updated to improve the system. We have seen businesses of all sizes and natures effectively use DEAR to streamline their processes and gain important insight into their inventory management.

DEAR's complexity requires dedicated time to learn the system - however, the reward is immense. Certain functions and settings require intimate knowledge of the system.