LogicMonitor Erfahrungen

I can't think of much that I have found that I like.

The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary.

Can be accessed from anywhere, Reporting is good but can be improvised

Reporting customization is low, needs more flexibility

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything!
The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around.
The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does.
To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for.

From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Too much javascript making it a heavy application for mobile devices to operate.

It has strong fault detection capabilities and alerts are issued quickly. It offers very good customization options and its flexibility allows it to adapt to our IT infrastructure, without complications. Reports with performance metrics are very intuitive. It has versatile options to monitor devices remotely.

The only thing I think they can add is how to handle the set of alerts, which can be cumbersome at times.

It is literally the best thing that I have ever used in forms of monitoring. That might be because it is the only thing i've ever used. It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table. Any technician with alot of time and creativity could make this software literally do their job for them.

Basically, I wish the netscan was a little more informative. I need some heavy lifting done in that department. I want to be spoon fed information about devices discovered on the network, vendor, mac, etc by default and have logicmonitor make recommendations on what to add to the portal. Because lets face it, as a client with thousand of devices in LM i'm not going to start adding workstations.

LogicMonitor provides a robust feature set that collects a lot of functionality in a single pane of glass and provides visibility, analysis, alerting, connectivity and functionality all at once.

LogicMonitor is significantly more expensive than some competitors for similar products and has a less robust user base as far as developing custom attributes and items, so there can be some delay between when an appliance or product is on the market and when it's readily available for monitoring in LogicMonitor.

Ease of Use - Organization is key to success, and this tool provides easy to trace directory trees.
Organization - We can easily set what type of alerts are red or yellow. What severity to contact us.
Notifications - Enough information is provided in the notifications to engage the customer and begin investigation.
Value for Money - We have not even scratched the surface of what LogicMonitor can do and we are doing more than we could with our previous software.

Reports - From my understanding there are limitations on what information is generated in the reports. For instance, if we were to report on the number concurrent calls at any particular gateway this information cannot be provided in a report.

How easy it was to setup and use to monitor devices

I needs more network modules for monitoring network devices

SaaS and it just works. New versions are couming on a monthly basis. You can monitor pretty much anything what has an IP address.

No dark theme, no free tier and it's probably not the cheapest solution. Though developement and mainenance require some resource so the price is understandable.

Easy to add new devices. SNMP profiles preconfigured for most popular manufacturers. Great dashboarding and customization.

A little tricky to write your own custom monitoring modules independently. However, good product support and knowledgeable deployment success teams.

Using LogicMonitor allowed us to better monitor our environment. With customizable options such as creating your own datasources, it allowed us to use in house scripts. You only need a collector server in your environment to get started.

Be careful about sizing your collectors correctly. You may need to spec the collector higher than what us advertised.

-Ease of use
-Pricing
-Custom Datasources
-Alert tuning
-Integration with ticketing systems

-Reporting could be better
-Mobile app could use improvements

Very customizable. Can do whatever you want.

Very complicated software. Not for the faint of heart.

The infrastructure monitoring aspect is great and flexibility when adding custom scripts

The kubernetes and service monitoring is left to be desired

It's like a black hole, the more you try to understand it the more it gets complex. Keep it simple while you are configuring as it's simple and dont try to get into too much depth. Documentation, technical support are always there to help you if configuring gets on your nerves. Thumbs up on that.
But a detailed monitoring about CPU, memory utilization so little as to temperatures and fans are also provided.
Protocols supported: OSPF, BGP etc.

Automation on gathering of performance information about other network equipments was a little too much information i wanted it to track.
Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

Easy to use, user interface is clean and friendly. Allow one license to screen all your VM guest within a host, so you don't need additional licenses for individual guests.

Sometimes so functional is very limit and not supporting monitor for different vendors, make it difficult to monitor status for different vendor / products.

- Automation- Documentation- Alert escalation

Build a community around the product that creates scripts