KnowledgeOwl Erfahrungen

Knowledge Owl has been the best vendor experience and helped us launch our game changer in...

Bewertet am 30.1.2017

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Super simple knowledgebase software

Bewertet am 12.4.2016

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Bewertet am 12.11.2018

Knowledge is Power

Bewertet am 17.3.2016

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

KnowledgeOwl wins on customer responsiveness & functionality implementation

Bewertet am 1.4.2016

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

KnowledgeOwl Review

Bewertet am 25.1.2017

Love the software, some bugs. Nothing that can't be fixed. Friendly customer service. User friendly.

Clean UI; exemplary support!

Bewertet am 26.9.2018

Great customer service

Bewertet am 3.10.2016

Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Knowledge Owl is, simply put, the best web-based help center platform I could find

Bewertet am 31.3.2016

I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point.

I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important.

The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

Stop looking and use HelpGizmo!

Bewertet am 6.11.2014

We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo.

Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered.

It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers. It made switching such an easy decision for our organization.

And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better. That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo.

Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

Easy to use, great features and amazing support !

Bewertet am 15.5.2018

It's always hard to capture your employees knowledge but KnowledgeOwl makes it easy !

KnowledgeOwl is very easy to use and navigate.

Bewertet am 13.4.2016

KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

Comprehensive Knowledge Base platform

Bewertet am 24.3.2016

I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time.
The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.

Great Product, Amazing Customer Service!

Bewertet am 6.4.2015

Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service.

We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced.

One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury.

KnowledgeOwl - Great tool and excellent customer service

Bewertet am 12.4.2016

Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support.

KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them.

Pros:
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Cons:
As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements).
Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

Perfect Pure-Play Knowledge Base Tool for Help and Beyond

Bewertet am 28.3.2016

The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond.

If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software.

These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app.

Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try.

This software was so easy and effective that my Vice President was stunned (in a good way)

Bewertet am 13.4.2016

I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company.

Easy to use with fast and very capable support

Bewertet am 28.3.2016

We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content.

The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution.

KnowledgeOwl ticks all our boxes

Bewertet am 1.4.2016

The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions.

We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl that you need for a large KB. Being able to quickly create multiple custom versions of the same KB is a huge plus and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability.

We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us.

Fast and knowledgable customer service, easy to use website

Bewertet am 8.4.2016

The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software.
We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

Fantastic Tool & Great Support

Bewertet am 7.4.2016

I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

Great Product/Service!

Bewertet am 7.4.2015

I was assigned a task at my company to create a help guide for a new product we have coming out. This was the first time I did something like this. Help Gizmo made it so easy for me to go in and navigate the system and educate myself on how to complete the task. When I did have a question, the team and Marybeth especially was BEYOND helpful! I got an answer almost instantly when I emailed or called with a question despite me being on the east coast. What I also appreciated immensely was that Marybeth walked me through things and never lost patience with me. I always felt completely comfortable asking her any questions I had. We even chatted about our love for our pets! I would recommend HelpGizmo to anyone!

Excellent

Bewertet am 22.3.2016

We evaluated several knowledge management systems when moving our customer & technical documentation from a wiki. We initially chose another product and quickly found that it could not meet our needs: enter KnowledgeOwl. We've been using KnowledgeOwl for a year now and have been very pleased. It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks. And the customer service has been top-notch. Every request, whether a how-to or feature request, has been met promptly and with a smile. Our customers are equally happy!

Extremely Satisfied with KnowledgeOwl Solution!

Bewertet am 28.3.2016

Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive evaluation process to provide an up-to-date KB for our customer base , we found that KO had most functionality we needed/wanted as an organization right out of the gate. It is user-friendly and customizable with many of its feature sets. KO has repeatedly added requested features with a quick turnaround time, and are constantly adding new features/improvements requested by other clients as well. Our internal employees and customers have benefited from using this solution. Their customer service is stellar, as they are responsive, helpful, & savvy regarding requests.

Great Service, Easy to Use!

Bewertet am 7.4.2015

When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.