Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.
When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.
When it fails. Which is frequently. With very poor service.
In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business.
Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.
Shipwire was not easy to work with. Once an order was sent to the warehouse it was almost impossible to cancel. There was little to no accountability when the warehouse would make a mistake. Wait times for special projects was up to 2-3 weeks during peak holiday season, which is nearly impossible for a small business to handle.
There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't.
Where do we even start? Non-existent customer service, mishandlings and misshipping of our packages. They don't even own and operate their own warehouses. It is borderline impossible to address any issues that pop up. Good luck even making simple changes to an order.
It was easy to use, the interface is extremely friendly.
Shipwire was easy to use and the system itself was very functional. It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.
As a small company we had a terrible experience with customer service. For a couple of years in a row, over the holidays, it took Shipwire a couple of months to count our inventory in and then several weeks to ship it. Orders were late or were simply not shipped out. We had no leverage to get them to count our inventory in on time and it was disastrous.
Published 2 seconds ago
Worst service you will ever get
Before you even start to read - stay away. if its too long - skip it, and simply look for another solution.
Worst service ever. they will promise everything to make you sign and ship your inventory, the minute it will arrive ridiculous fees will appear, your customers will get damaged goods, and you will find out no one is really care. if you will do the same mistake like i did - and ship your inventory from abroad, you are done. they will try to take any dime you have.
they ruin my Amazon records by shipping orders late (and with wrong items), ruin the reputation with your partners with neglected packaging - and deliver damaged goods (twice). ruin your changes to win paypal cases - cuz they cant provide shipping labels (paypal needed it to confirm we shipped it to the buyer - $140 i lost for nothing).
Stay away - dont buy the stories, find another company. nightmare is the right word, greedy American cooperation, with customer service like in Pakistan
look for my shipwire experience on Facebook
all - useless service
Dismal customer service to top a lackluster execution.
Beware hidden fees. They want to push you to a shipping service of their choice where they can take a cut. Extra fee per order to ship USPS.
Horrid customer service. Ask a question, have someone creep over your history and try to apply new charges before the question is answered. Call them and have calls dropped repeatedly (its a new phone system!).
Took 3 months to get inventory removed. Bled into Xmas season, so they got super busy and service went even farther down. Goods held hostage until a variety of untrue fees paid.
Beware! Stay away from this one.
Hi Tyler, I apologize for your frustration with Shipwire. Your feedback is valuable to us. Our records indicate we have not had any business transactions since December 2013, please note Shipwire has since grown 5 times its size in customer care department. We are sorry to see you go. Your feedback is appreciated!
few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.