Fuze Erfahrungen

Fuze is an excellent application for videoconference and calling, very friendly and easy to use. It's a great application and also provides you the capability to record your calls. Licenses are not expensive and for sure worth it.

Sometimes the ticket submitted take more than expected to be resolved. But the overall is very positive.

I like that this service provides and app for both desktop and mobile. The user portal is useful as it allows configuration of features like simultaneous ring and voicemail. Voice quality is very good and HD voice is possible if the other callers support it.

Early on, (ThinkingPhones days) the apps were not so fully featured or functional as they are today.

It’s easy to keep track of a large number of projects. It is easy to enter in data and collaborate with people in different offices.

Tracking milestones on projects is a little clumsy. This could be due to the way our organization and client has the back end set up.

I love that we can have conference calls with someone in NY, CA, and China at the same time. Fuze is a vital business communication tool!

Honestly no drawbacks of the software, just some of the people I have to deal with! Too bad Fuze couldn't provide new work colleagues and counter parts!

I can make calls over the cloud and see who is calling. It integrates with our auto dialer.

Since at my job we make several sales calls all day, when the app goes down, it keeps everyone from doing our job. This can happen for several hours at a time. Every day I have to deal with poor connection quality and lagging. A lot of calls are static.

It's relatively easy to use. It does what it needs to do. But I feel it could be better.

I often have to restart the application. It sometimes has an echo on the line. And I personally am not a fan of the UI and the Contacts aspect but others may like that.

you have toll free numbers
linked with Google calendar

too many errors and delays
the call drops every 5 minutes
you would be better using Zoom

I like that it was easy for me to figure out how to use, transitioning into a sales role and being on the phone all day - I think Fuze is excellent. I haven't used any other products or tried any others but don't see a need to.

Honestly, so far I don't see any issues or cons with Fuze.

The IM system within Fuze has always been great. Even in a prepandemic world it was great for ease of use around the office and easily staying in touch with other team members. In the pandemic Telehealth landscape, its ease of use and great interface has really stuck out and shined. It's easy to use contact list, voicemail access, and simultaneous connection to both my desktop and mobile phone have allowed me to stay on top of things in the uncertain world we face currently.

Video calls could use some work. Unless this feature is blocked by admin, it would be helpful to set video conferences and calls of my own volition.

It works like a phone should, you have voicemail features that sends a audio to your email for voicemail, the apps allow you take your office phone with you anywhere.

The soft phones are unable to transfer or pick up parked calls like the physical phones do.

Ability to make outbound calls from anywhere in the world. This makes working remotely much easier.

Not intuitive to remove or separate call log from previous chats. Would be better if this was made easier to handle.

Allowed us to move from on prem hardware to true VOIP solutions

The collaborate was difficult to use and minimal reporting capabilities. We also would like more call center features.

The organization of our systems did not provide an option for a caller to "0" from the call tree.

I love it because is the best tool when you are working from home, you can call your team and make videocalls.

Everything is fine with the tool, no complains.

The phone system provides a great sound quality and it is easy to change users.

It takes a while to get customer service help but they are working on that.

the use is easy and friendly, many options are easy to find

maybe some times the loud to out is something that will be improve

Feature and functionality, whether that be for a basic user or for more advanced. Fuze mobile product is great for people who travel.

The implementation is tough, partly their fault, primarily down to migrating numbers to different carriers.

The tool is pretty cool and has several great features...web integration is easy, the mobile app is a plus, getting the voicemail delivered to your email is really cool too. It's friendly to smaller businesses.

Manoeuvring around the app is challenging. Seems like you're spending way too much time trying to find a needed button to get out or use another feature. Just a bit cumbersome.

Easy to use and has most of the features that are in Skype, Nice use of video and good voice quality

implementation and learning curve have been a challenge, Things I miss from Skype: Ability to interact with Active Directory, Ability to pull people into calls. The storage of conversations for future use.

I have used Fuse for business contract customers and really like the program. It's excellent for quality voice, video and collaboration with your team members. The collaborative offering is simple to use and is exceptional for real-time content sharing especially for timely projects.

None, I especially like the collaborative functions with this product and project sharing capabilities!

Such a productive app!!! This has been helpful on so many occasions!! This is perfect for getting a group together for ideas, conferences, etc!

Overall seems totally great, and productive! I've had a few times where the app gets a little static going on. But that seems kind of inevitable. No complaints.