FreeAgent Erfahrungen

FreeAgent is a fully-featured accounting and invoicing web app that comes with a great little mobile app too.

It has a really clear and easy-to-use interface, making it easy to navigate and produce invoices, check your accounts for selected periods, track your time, manage projects... the list goes on. But for all the functionality, it never feels cluttered.

I've experienced great support whenever I've asked for it and it hasn't ever produced any unexpected errors or bugs. It just works.

I wanted to recommend this product to my wife for her business but it's just a little bit too expensive for a startup small sole trader company like hers. A reduced cost account type for single users would be great.

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

It looks like it has a lot of features but it doesn't work in a logical way.
The tech support used to be available almost 24/7 but the quality and availability have shrunk down significantly.

This is the most frustrating of all of the accounting software that we reviewed. Everything (even mistakes) gets locked in and can't be edited or amended. There are so many basic functions that just don't work and all customer services do is give you complicated workarounds, most of which don't actually achieve the required outcome. The bank feeds often don't work and you have to log in daily to manually update them. The price is way to high and not good value. The software is not easy to use and what used to be great customer service is now a waste of your time and call tariff. To add insult to injury, they have just been bought over by a bank that has a terrible reputation for so many reasons and will tarnish the reputation of FreeAgent. I'd steer well clear of this software.

FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly.

FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it.

FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money.

Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Ive been using it for nearly two years....
Can't fault it!

Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

Perfect for freelancers and small teams, FreeAgent includes all the aspects needed to control accounts, create / send invoices and keep an eye on projects. Highly recommended for any solo practitioners.

If you plan to grow and scale your team, it can be a bit limiting, however it is still a great tool for smaller teams and individuals.

I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic.

Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker.

Exceptionally easy to use and easy to learn. I keep the tab open every day. It's easy to "undo" if you make a mistake in an invoice. There's basically nothing that can't be undone by reverting to draft. The recurring invoices tool is really helpful. I don't use the feature where it'll email invoices/reminders. I prefer to do that myself and it's really easy — nothing to really keep track of since I invoice all clients on the same day each month. They make it easy to label bank transactions so as long as I remember to do that once a month or so, all my accounting reports are always current. I don't have to spend too much time on accounting and I don't really have any complaints. The customer service is always fantastic.

I wish the time tracking feature were just a little slicker. I use Toggl for time tracking, and then I import hours for each client each month. Not a big deal, but one of those little things that would put it over the top.

The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service.

FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces.

Overall, I really like freeagent. It's a great way to manage your finances and keep track of your invoices and expenses. The interface is user-friendly and easy to navigate. I also like the fact that it integrates with other online services. This makes it a very versatile tool.

I'd like to see more integrations with other banks as some of my banks cannot be integrated within the system.

It's just so easy to use. We run our plumbing business with this app and it integrates well with Commusoft our field service management software reducing time spent double entering information and doing tasks like invoicing. Now we invoice and complete the job in Commusoft and it pushes al the relevant information to Freeagent.

It only does CIS one way. As we have grown from a subcontractor into a contractor that now employs subcontractors we need a simple way to process CIS invoices from our SC's

I use freeagent everyday for my business and it's like the best so far. Helps to generate invoices and estimates for client, it gives an overview of your account in the first page which you can easily see at first glance. I recommend freeagent anyday anytime.

Freeagent generates number for each of the invoice or estimates which can be confusing sometimes especially if you have to delete that invoice or estimates but nevertheless it's a stress free software, it does all the work.

Love the user interface, which is easily customisable and visually it is really appealing. Makes accounting fun!
Easy to use, once you know how to access some of the features.
I have a straightforward business in private medical practice and this software takes care of my invoicing, accounting and expenses all in one, with automatic updating of all the relevant information at your fingertips.
Both my secretary and I can access the software from anywhere, so it makes for easy team-work.
One of the best features for me is the projects section, where I can keep track of the numerous expert reports that I have on my books at any one time.

Sometimes working out how to find something, or to alter a document isn't intuitive, and I have had to refer to the website for help, which has always been useful (so far).
(NB I think the user who didn't like being referred to My Business Works is being unnecessarily unfair to this software because they had to go through a Barclays intermediary - Barclays are known for their poor service, but this is not FreeAgent...)

FreeAgent has enabled me to free up so much of my time because i can schedule and manage invoices individually or on repeat. Also helps when preparing tax and vat returns.

The function to connect credit card accounts does not always work that well but i think we have cracked it.

Automated invoicing and accounts overview that highlight things before they become an issue. Fantastic UK based support team.

A little more expensive than some of the competitors.

It is really easy to use and the data is displayed in a useful format

The one downside is that it doesn't pull in the USD transactions from Paypal and this has to be done manually.

One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service!

I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser.

Simple, lightweight and just does exactly what you require from a accounting tool. Interface is easy to navigate and there is a very low learning curve. I would recommend this tool to small businesses / freelancers.

Doesn't integrate with newer online style bank accounts for automated feeds at all. (e.g. transfer wise bank accounts) . Sometimes doesn't recognise recurring bank transactions meaning it takes longer to explain

It allows me to keep on top of the financial position of my company allowing me to make decisions with up to date knowledge. Compared to my peers who don't use the software I am saving time and money doing my accounting.

The mobile app is not as feature rich and some of the functionality that it does have does not share the same options as the web version e.g. split transactions

I love free agent. It makes invoicing, book keeping and automating reminders very easy. It's also very easy to modify your invoice designs. Customer support has always been good on the few occasions I've needed them.

I'd like to be able to do reports on a monthly basis rather than the preset options. Little bit more expensive than it's rivals.

Ease of set-up
Complete flexibility
Integrates with my banking transactions automatically (Barclays)
Automated explanations, and complete the rest on my iPhone app - on train, in bed etc!
Superb reports fit for any accountant, better than many!
Invoices look amazing and the automatic chasing / thanking clients for payment is a delight
Self assessments completed in a doddle - and for free as part of our subscription.

Functional and a UI really nice design. Good pricing, it's one of the best investment for a freelancer who have some time working. This app really help me in may freelance career

some times it's difficult to go into some tools. you cant import all the info you want to into this app. No have a computer app, you must have to go into the navigator or your cell phone

Ease to use, easy to input data and access to overview info. quote feature is SO convenient. Gives you the professional looks we wanted to transmit to our customers. Convenient database to keep track on projects

Reports adjustments and correcting info is a bit complicated. You gotta go around several times in order to have the chance to modify data that was missplaced.

It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

For better accounting, this tool is very helpful in the small business. Since it is cloud based we can access from anywhere. API extension is helpful

Few options are not user-friendly. Some options are limited for large business users. No other major cons in this tool.