Zoho Assist Erfahrungen

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC.
2. Not seeing a print local from remote option
3. Not seeing sound from remote to local option.
None of these are deal-killers but are nice options.

The features and easy console. Chat and recording features support a lot to review later.

The connectivity speed to be improved, it cause a delay to connect sometimes.

Inexpensive, Reasonable Customer support
Attended system is okay

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

quick easy to setup with live chat if you get stuck during the setup process.

tbh i havnt found something that i least like about zoho yet.

Zoho remote assist very helpful to it admin and helpdesk team

sometimes remote session joins slow.

Zoho makes it easy to login and to navigate and access customer's computers whatever time it is. It's also capable of many features some of the larger remote software companies charge more for.

I wish there was a automated tool for windows updates, or maybe even for virus scanning that could be initiaated in the backend.

Good organization of users and teams. Fast and reliable. Interesting information about the hardware of the client computer. Intuitive and agile. Easy offshore access.

I would like to be able to use two computers simultaneously with the same user.

The pricing band it sits within compared to the competition.

There isn’t really any cons for me it works as expected

Easy deployment, is inexpensive and have desktop, web and android app

The Spanish translation is not good but I hope it's better

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

How I can easily control devices from my mobile device as well as my laptop.
The unattended access is very seamless.
The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor.
It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them.
If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.

To connect with the customer has, not one but very much ways and all are very easy.
Never I disconnect to the customer
It's very quick
The support team is my God. They're there when the should be there
One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase.
I had a problem with my screen in 4K resolution and the next day they fixed it.

The keys are a problem. When I push the <ESC> key the window which has the remote screen change its size... (only in maximized mode)...

It allows easy access to remote computers within our business.

Sometimes it does connect very slowly to the computers

Unattend access has made my life simple I can connect to clients easily and deploy setups in an instant extremely versatile highly recommend.

I wish i had a mobile remote terminal that I can control users iPhones I have a large number of clients that wants me to be able to assist on iPhone but I am unable to do so effectively

Zoho Assist is quick. Very quick. I used a competitor's service before switching to Zoho Assist and this product works so well and gets me online with the client's computer quickly and efficiently.

I wish I had someone to talk with on the phone for support. I at times have a question and just want a quick response.

The ease of use and ease of set up definitely made it the best option - no lag between connections and a stable connection every single time, even when using with weak wifi / data connections. The mobile app makes it simple to use, as well as the versatility of the iPhone, iPad, Android (phone and tablet) and PC / Mac apps is phenomenal and the app gets regular updates to address any bugs / introduce new features and stability.

The file sharing could be improved - i.e. not needing to log into the remote PC to initiate the file transfer.

The user interface is intuitive and straightforward, allowing users to quickly understand how to use the software.Another aspect that users appreciate is the ability to easily control and access remote devices from anywhere, which is especially important in today's remote work environment. The software is also highly secure and reliable, providing peace of mind to both the user and the client.

Limited Mobile App Features: The Zoho Assist mobile app is limited compared to the desktop version, which may be a drawback for users who need to access the software from their mobile devices.Compatibility Issues: Some users have reported compatibility issues when using Zoho Assist with certain operating systems or devices, which may require additional troubleshooting and support.Limited Reporting: The reporting feature in Zoho Assist is somewhat limited, which may be a drawback for users who need detailed reports for compliance or record-keeping purposes.

Zoho Assist is fast, responsive and reliable. I've had no issues remoting into my customers computers - even those with 4 monitors.

I wish unattended access was included with this software.

I am a computer/network troubleshooter. My job is to effectively diagnose problems in a minimal time frame. Offering tools such as reboot in safe mode, shutdown and lock screen, cmd prompt, control panel, computer management, device manger and event viewer save me time. I also look in reducing my cost and using software that is more affordable, so I can offer the client a better service for the cost.

I dislike the reduction services when I may need in Unattended access. I am wiling to pay for the professional version at extra cost but I sometime rely on the unattended for a nagging problem. I do not require 25 license, but maybe 5 with full professional functionality.

Zoho Assist is very easy to use for remote support and also for unattended access. That, combined with the low cost, makes is an easy choice for our company.

I would like to see better synergy in the feature set between the PC and Android client apps, as the mobile app is missing a few things that would be useful (single-click reboot, terminal, etc).

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Cons? Some of my clients already have remote assistance software installed that is not Zoho Assist. I then have to "sell" them on why they should allow me to install yet another piece of software on their machine(s). This can't be avoided and you should always be ready to address this accordingly.

Desktop app works well, making it easy to send customers a invite via email for the remote access software. Worked first time with minimal effort by customer. Automatic uninstall when the session is done is quite nice.

I don’t always have the $$$ to drop on a full year subscription (looking at you TeamViewer), so being able to do monthly makes it very affordable to even the smallest consultant or business for remote support.

I’m still getting used to the slight out of sync feeling I get with the mouse pointer. May just be me though! Feels less responsive than TeamViewer was, but may just be I need to tweak performance settings.