Zoho Assist

Sofortiger Remote Support. Unbeaufsichtigter Remote-Zugriff.

Gesamtbewertung

4,7 /5
(805)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

96%
haben diese Anwendung empfohlen
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805 Bewertungen

Blair
Gesamtbewertung
  • Branche: Informationsdienst
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very easy to setup and work with.

Bewertet am 15.9.2019

I do a lot of work from home (I make maps) and use files from my work PC. It saves overly expensive licensing from competitors to zoho and saves on frequent travel to work PC @ 10 miles away.
I do use synced files in cloud apps but there are always local files that I need to access.

Vorteile

I do a lot of large file transfers between my work PC and Home PC. This program is easy to use and transfer files to and from computers. Full screen is best for me to seem like I am at my work desk. It works well with very little discernible lag across the network.

Nachteile

1. I need to move my local task bar to another screen position (right side, generally) to be able to consistently access task bar on remote PC.
2. Not seeing a print local from remote option
3. Not seeing sound from remote to local option.
None of these are deal-killers but are nice options.

Swaroop
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Recommedable

Bewertet am 9.5.2023

Vorteile

The features and easy console. Chat and recording features support a lot to review later.

Nachteile

The connectivity speed to be improved, it cause a delay to connect sometimes.

In Betracht gezogene Alternativen

Dameware
Thomas
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Just about the worst support software I have ever had the misfortune of using

Bewertet am 26.7.2016

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Vorteile

Inexpensive, Reasonable Customer support
Attended system is okay

Nachteile

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Michal
Gesamtbewertung
  • Branche: Metallabbau
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Zoho Assist review

Bewertet am 2.3.2023

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Vorteile

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Nachteile

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

adam
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ideal for beginners and new business

Bewertet am 29.3.2023

Vorteile

quick easy to setup with live chat if you get stuck during the setup process.

Nachteile

tbh i havnt found something that i least like about zoho yet.

Jai
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Remote Assist

Bewertet am 12.4.2023

Vorteile

Zoho remote assist very helpful to it admin and helpdesk team

Nachteile

sometimes remote session joins slow.

Brent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

if you are a tech, you need to get this!

Bewertet am 3.5.2023

I love this product.

Vorteile

Zoho makes it easy to login and to navigate and access customer's computers whatever time it is. It's also capable of many features some of the larger remote software companies charge more for.

Nachteile

I wish there was a automated tool for windows updates, or maybe even for virus scanning that could be initiaated in the backend.

Constantino
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great job. Fast and reliable

Bewertet am 3.5.2023

Very satisfied.

Vorteile

Good organization of users and teams. Fast and reliable. Interesting information about the hardware of the client computer. Intuitive and agile. Easy offshore access.

Nachteile

I would like to be able to use two computers simultaneously with the same user.

Tim
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Great remote access software

Bewertet am 29.4.2023

Vorteile

The pricing band it sits within compared to the competition.

Nachteile

There isn’t really any cons for me it works as expected

Rodrigo
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Use of Zoho Assist

Bewertet am 4.4.2023

Vorteile

Easy deployment, is inexpensive and have desktop, web and android app

Nachteile

The Spanish translation is not good but I hope it's better

Matthew
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist = Great value, Reliable service, and very customizable

Bewertet am 13.12.2022

We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Vorteile

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Nachteile

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

In Betracht gezogene Alternativen

TeamViewer und AnyDesk

Warum Zoho Assist gewählt wurde

We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

Zoho Assist was the best value and had the best variety of features and scalability options
Roger
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Small company internal and clilent IT support

Bewertet am 9.3.2020

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Vorteile

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Nachteile

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Ted
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Is Zoho Assist

Bewertet am 8.4.2021

Vorteile

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

Nachteile

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

In Betracht gezogene Alternativen

Join.Me

Warum Zoho Assist gewählt wurde

LogMeIn forced a premium suite that was not needed and hiked the price up by double.

Zuvor genutzte Software

Pro

Gründe für den Wechsel zu Zoho Assist

Previous history with ManageEngine products like Desktop Central. Also because it is a cost effective solution.
Brandon
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best ROI purchase I have made in a long time.

Bewertet am 4.12.2019

I have already recommended this program to friends who are in the IT industry

Vorteile

How I can easily control devices from my mobile device as well as my laptop.
The unattended access is very seamless.
The links for attended access are very user friendly, and the ability to actually interact with admin prompts via the new Service Permission feature that was recently rolled really makes it seamless after initiating connection with my users. The less they need to do and the more I can - that's a win for anyone experiencing an IT issue!

Nachteile

I wish it would automatically fill my monitors upon connection when it detects that the user has more than one monitor.
It would be nice if the actions or tasks I choose to add to a remote session in notes; could be automatically synced and added to the spiceworks ticket I am working with them.
If I could initiate a remote access session from my spiceworks helpdesk; and have it pickup the user and tie the notes into the ticket.. that would be amazing! but either way this is an Amazing product for the cost!! I have already recommended this program to friends who are in the IT industry.

In Betracht gezogene Alternativen

ConnectWise Automate

Gründe für den Wechsel zu Zoho Assist

Support offered combined with a low monthly price, great features and attention to detail on the part of the development team, good community within Spiceworks and compatibility that I foresee becoming more integrated and even more improved. I like how Zoho constantly works to improve their products even more and actually listen to feedback, hence why I am leaving this =) Keep up the great work Guys and Gals! We appreciate you!
Pedro
Gesamtbewertung
  • Branche: Tiefbau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I did'nt expect

Bewertet am 29.6.2022

I sell a civil engineering program and I've never had problems with it in the remote computer.
My clients are very satisfied with the support service I provide them

Vorteile

To connect with the customer has, not one but very much ways and all are very easy.
Never I disconnect to the customer
It's very quick
The support team is my God. They're there when the should be there
One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase.
I had a problem with my screen in 4K resolution and the next day they fixed it.

Nachteile

The keys are a problem. When I push the <ESC> key the window which has the remote screen change its size... (only in maximized mode)...

Jordan
Gesamtbewertung
  • Branche: Medienproduktion
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product

Bewertet am 3.8.2022

Vorteile

It allows easy access to remote computers within our business.

Nachteile

Sometimes it does connect very slowly to the computers

In Betracht gezogene Alternativen

AnyDesk

Warum Zoho Assist gewählt wurde

The cost at TeamViewer was too high

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

The cost and integration with other Zoho products
Nicholas
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Easiest But The Best Solution

Bewertet am 28.10.2021

fantastic support extremely responsive on top of the lessons is great.

Vorteile

Unattend access has made my life simple I can connect to clients easily and deploy setups in an instant extremely versatile highly recommend.

Nachteile

I wish i had a mobile remote terminal that I can control users iPhones I have a large number of clients that wants me to be able to assist on iPhone but I am unable to do so effectively

In Betracht gezogene Alternativen

AnyDesk

Warum Zoho Assist gewählt wurde

The dashboard on Zoho was a critical point for me it's the only reason I signed up.

Zuvor genutzte Software

TeamViewer und AnyDesk

Gründe für den Wechsel zu Zoho Assist

The dashboard.
Tim
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Product

Bewertet am 26.11.2019

Our clients love Zoho Assist. Excellent product.

Vorteile

Zoho Assist is quick. Very quick. I used a competitor's service before switching to Zoho Assist and this product works so well and gets me online with the client's computer quickly and efficiently.

Nachteile

I wish I had someone to talk with on the phone for support. I at times have a question and just want a quick response.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Zoho Assist gewählt wurde

Primarily due to the costs of logmein central.

Zuvor genutzte Software

Central

Gründe für den Wechsel zu Zoho Assist

Price and performance and ease of use.
Darshan
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great remote access / remote support software

Bewertet am 27.5.2022

Vorteile

The ease of use and ease of set up definitely made it the best option - no lag between connections and a stable connection every single time, even when using with weak wifi / data connections. The mobile app makes it simple to use, as well as the versatility of the iPhone, iPad, Android (phone and tablet) and PC / Mac apps is phenomenal and the app gets regular updates to address any bugs / introduce new features and stability.

Nachteile

The file sharing could be improved - i.e. not needing to log into the remote PC to initiate the file transfer.

In Betracht gezogene Alternativen

TeamViewer, Splashtop und Citrix Workspace

Warum Zoho Assist gewählt wurde

Pricing and support as well as ease of ue

Zuvor genutzte Software

TeamViewer und Join.Me
Bryan
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Why we love Zoho assist

Bewertet am 28.2.2023

We could not run our business without it, I love the interface with Zoho Desk

Vorteile

The user interface is intuitive and straightforward, allowing users to quickly understand how to use the software.Another aspect that users appreciate is the ability to easily control and access remote devices from anywhere, which is especially important in today's remote work environment. The software is also highly secure and reliable, providing peace of mind to both the user and the client.

Nachteile

Limited Mobile App Features: The Zoho Assist mobile app is limited compared to the desktop version, which may be a drawback for users who need to access the software from their mobile devices.Compatibility Issues: Some users have reported compatibility issues when using Zoho Assist with certain operating systems or devices, which may require additional troubleshooting and support.Limited Reporting: The reporting feature in Zoho Assist is somewhat limited, which may be a drawback for users who need detailed reports for compliance or record-keeping purposes.

In Betracht gezogene Alternativen

Zoho One

Gründe für den Wechsel zu Zoho Assist

Because Zoho One
Al
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist is straightforward and reliable. User and admin friendly as well.

Bewertet am 28.9.2022

Overall, Zoho Assist has worked great for myself and my support team.

Vorteile

Zoho Assist is fast, responsive and reliable. I've had no issues remoting into my customers computers - even those with 4 monitors.

Nachteile

I wish unattended access was included with this software.

In Betracht gezogene Alternativen

TeamViewer, Splashtop und AnyDesk

Warum Zoho Assist gewählt wurde

Teamviewer got too pricey in comparison.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

Seemed more stable and reliable.
Omer
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My Review of ZohoAssit

Bewertet am 30.10.2019

Seeing the problem is often the fastest and easiest way to find solutions. By offer the tools such as dual screen view, Ctrl Alt Del, and a easy method to get client to give access ti remote assist make my job easier and permits me to make more revenue to pay for it. Hopeful clients will appreciate this long distance tech experience.

Vorteile

I am a computer/network troubleshooter. My job is to effectively diagnose problems in a minimal time frame. Offering tools such as reboot in safe mode, shutdown and lock screen, cmd prompt, control panel, computer management, device manger and event viewer save me time. I also look in reducing my cost and using software that is more affordable, so I can offer the client a better service for the cost.

Nachteile

I dislike the reduction services when I may need in Unattended access. I am wiling to pay for the professional version at extra cost but I sometime rely on the unattended for a nagging problem. I do not require 25 license, but maybe 5 with full professional functionality.

In Betracht gezogene Alternativen

TeamViewer

Warum Zoho Assist gewählt wurde

Cost and quick tools.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

Cost
Trenton
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great value for the money, excellent reliability and ease of use.

Bewertet am 27.12.2021

Vorteile

Zoho Assist is very easy to use for remote support and also for unattended access. That, combined with the low cost, makes is an easy choice for our company.

Nachteile

I would like to see better synergy in the feature set between the PC and Android client apps, as the mobile app is missing a few things that would be useful (single-click reboot, terminal, etc).

In Betracht gezogene Alternativen

TeamViewer

Zuvor genutzte Software

Pulseway
Chris
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist is easy, powerful, and cost effective

Bewertet am 19.11.2019

Vorteile

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Nachteile

Cons? Some of my clients already have remote assistance software installed that is not Zoho Assist. I then have to "sell" them on why they should allow me to install yet another piece of software on their machine(s). This can't be avoided and you should always be ready to address this accordingly.

In Betracht gezogene Alternativen

TeamViewer und Splashtop

Warum Zoho Assist gewählt wurde

I switched my company from Chrome Remote Desktop so we could have more powerful reboot options, the ability to brand the tool, and to have multiple technicians sharing unattended access.
Brielle
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Pretty good package for a pretty good price

Bewertet am 5.2.2021

Helps me assist my customers easily - avoids having to run out to client sites saving me time and them money for an on site call.

Vorteile

Desktop app works well, making it easy to send customers a invite via email for the remote access software. Worked first time with minimal effort by customer. Automatic uninstall when the session is done is quite nice.

I don’t always have the $$$ to drop on a full year subscription (looking at you TeamViewer), so being able to do monthly makes it very affordable to even the smallest consultant or business for remote support.

Nachteile

I’m still getting used to the slight out of sync feeling I get with the mouse pointer. May just be me though! Feels less responsive than TeamViewer was, but may just be I need to tweak performance settings.

In Betracht gezogene Alternativen

Splashtop

Warum Zoho Assist gewählt wurde

Price.

Zuvor genutzte Software

TeamViewer