Zoho Assist Erfahrungen

The easy to use the application just share the invitation code to the user user have to download a small file and run it. Done you have the control with easy to use access. Both technician and user have easy console to use this. file transfer is also easy.

Sometime File is not running. team have to work on this. i don't know why this was it may be due to Network but team have to check this .

Very user friendly. Setting up a remote session with a client is as simple as sending an email. Must have remote support solution

The web interface is great however the Mac app tends to have connectivity issues far too often.

Easy to Use, Tools to Manage, Multiple Features and Options

Web Browser based - not as clear to view as application based.

Easy to use, even for non-IT specialist. Easy to deploy with a lot of possibilities to do soThe price

Access rights management could be improved with the possibility to edit default groups (not possible for now)

i like the ability to offer reference numbers for easy followups of case by case

sometimes its disturbs since references are not numbered.

Cost is low and very easy to use. Love it.

The screen resolution is not the best. If we could have option to choose the resolution,that will be great.

Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever.

No cons to report, we’ve genuinely enjoyed the service.

The ability to install the unattended access agent and connect to my customers whenever I need to, without them needing to do anything.

The process for grouping workstations after the group has already been created.

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address.
When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.

Easy deployment, easy access. It’s cheaper than competing products, but manages to get the job done

iOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk.

We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen.

It's a good value option when you have a lot of devices to manage.

The technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us.

The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.

Zoho Assist is very easy to use for remote support and also for unattended access. That, combined with the low cost, makes is an easy choice for our company.

I would like to see better synergy in the feature set between the PC and Android client apps, as the mobile app is missing a few things that would be useful (single-click reboot, terminal, etc).

No need to client install, very easy to use.

Sometimes it disconnects when the customer's computer reset.