Zoho Assist Erfahrungen

Zoho Assist

Sofortiger Remote Support. Unbeaufsichtigter Remote-Zugriff.

Gesamtbewertung

4,7 /5
(903)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,6/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,6/5

96%
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903 Bewertungen

Digvijay
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Zoho Assist "Best Remote access Tool"

Bewertet am 8.8.2022

Its best to use no high permission required to use this. just login with your cred. and it is ready...

Its best to use no high permission required to use this. just login with your cred. and it is ready to create the session. Best in industry.Easy to use

Vorteile

The easy to use the application just share the invitation code to the user user have to download a small file and run it. Done you have the control with easy to use access. Both technician and user have easy console to use this. file transfer is also easy.

Nachteile

Sometime File is not running. team have to work on this. i don't know why this was it may be due to Network but team have to check this .

Nicolas
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Zoho Assist is a must for Small MSP Businesses

Bewertet am 25.7.2023

I do everything remotely. I support around 40 machines and receive calls daily from end users that...

I do everything remotely. I support around 40 machines and receive calls daily from end users that I support remotely. Resolving problems with all the windows devices I have.

Vorteile

Zoho assist is the most critical software for an MSP like me. I work remote and have clients\servers in different locations.

Nachteile

I truly dislike the fact that by closing a window to Zoho does not disconnect the client, making the end user have to disconnect.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect und Splashtop

Warum Zoho Assist gewählt wurde

Zoho is much more affordable

Zuvor genutzte Software

ConnectWise ScreenConnect

Gründe für den Wechsel zu Zoho Assist

Zoho is more affordable and just as reliable if not more than the products listed.
Kadeem
Gesamtbewertung
  • Branche: Paket- & Frachtlieferung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Great Remote Support Solution

Bewertet am 30.10.2023

Vorteile

Very user friendly. Setting up a remote session with a client is as simple as sending an email. Must have remote support solution

Nachteile

The web interface is great however the Mac app tends to have connectivity issues far too often.

SRAVAN
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Simple but Great !!! Affordable

Bewertet am 22.8.2019

Great Unattended feature and Monitoring End Devices with alerts.

Great Unattended feature and Monitoring End Devices with alerts.

Vorteile

Easy to Use, Tools to Manage, Multiple Features and Options

Nachteile

Web Browser based - not as clear to view as application based.

In Betracht gezogene Alternativen

Zoho Desk und Zoho Invoice

Warum Zoho Assist gewählt wurde

Not happy with the Technical Support - not UK based. It costing me more compare to zoho assist.

Zuvor genutzte Software

Splashtop
Doniphan
Gesamtbewertung
  • Branche: Kunststoffe
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A really good product

Bewertet am 30.8.2023

Zoho Assist replace Teamviewer easily, it is realiable, easy to use and more affordable for...

Zoho Assist replace Teamviewer easily, it is realiable, easy to use and more affordable for multi-technicians environment

Vorteile

Easy to use, even for non-IT specialist. Easy to deploy with a lot of possibilities to do soThe price

Nachteile

Access rights management could be improved with the possibility to edit default groups (not possible for now)

In Betracht gezogene Alternativen

NinjaOne

Warum Zoho Assist gewählt wurde

Cheaper, deployment is accessible from the first tier, no need to pay expansive corporate licence

Zuvor genutzte Software

TeamViewer
jackson
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

offer technical support through zoho assist

Bewertet am 29.9.2023

more issues of customers solved by use of the application

more issues of customers solved by use of the application

Vorteile

i like the ability to offer reference numbers for easy followups of case by case

Nachteile

sometimes its disturbs since references are not numbered.

richard
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

zoho is low cost and good remote support software.

Bewertet am 18.10.2023

Very satisfied with soho remote

Very satisfied with soho remote

Vorteile

Cost is low and very easy to use. Love it.

Nachteile

The screen resolution is not the best. If we could have option to choose the resolution,that will be great.

Ryan
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exactly what we needed

Bewertet am 9.10.2023

Vorteile

Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever.

Nachteile

No cons to report, we’ve genuinely enjoyed the service.

Isam
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist: Remote Work done Easier in fingertips!

Bewertet am 28.9.2023

It is a very reliable remote support tool. It aids me in resolving technical issues efficiently....

It is a very reliable remote support tool. It aids me in resolving technical issues efficiently. Files transfer, establishing remote connections and support session IDs can be shared conveniently. Overall it has been a positive experience while using Zoho Assist and I would continue to use it in future.

Vorteile

Zoho Assist platform is the best way of sharing the control of your device to another user. It follows all safety and critical aspects of Remote security. It is very easy to use and reliable. It provides remote support and access to computers. Transfer of Files can be done swiftly and it offers chat support for communication.

Nachteile

It very well serves my needs and I don't particularly dislike anything while using Zoho Assist. I would like to add that the pricing maybe of concern for some as the cost adds up when unattended devices and more technicians are added.

Justin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Remote Support and Unattended Access

Bewertet am 26.10.2023

I've had a great experience with Zoho Assist so far. I've installed it at several locations and...

I've had a great experience with Zoho Assist so far. I've installed it at several locations and have not had an issue with install or use.

Vorteile

The ability to install the unattended access agent and connect to my customers whenever I need to, without them needing to do anything.

Nachteile

The process for grouping workstations after the group has already been created.

Jay
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product

Bewertet am 9.1.2021

I use this software daily to provide remote computer support to individuals and businesses. Since...

I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Vorteile

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Nachteile

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard.

This can feel obtrusive and unneccessary.

In Betracht gezogene Alternativen

TeamViewer

Warum Zoho Assist gewählt wurde

Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.
Bailey
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist should be the 'Gold Standard' of remote connect software

Bewertet am 17.7.2023

Zoho Assist has become a critically important program for my job. I could not support my clients as...

Zoho Assist has become a critically important program for my job. I could not support my clients as easily and with as little customer frustration without it.

Vorteile

Zoho always has a clean GUI, but they also add robust features.

Nachteile

I wish I had a little more Branding control, but this does not impede it's use and is similar a feature preference.

In Betracht gezogene Alternativen

Splashtop

Warum Zoho Assist gewählt wurde

I had started using other Zoho apps and loved them, so when I saw that Zoho had a program like Teamviewer called Assist, I figured I should give it a try. I was blown away and began transitioning all my systems from Teamviewer to Zoho Assist.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

I like the GUI, the features, the price, and being a part of the Zoho ecosystem.
Alan
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ZoHo Assist - Great for small IT Support business to support clients

Bewertet am 22.1.2021

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to...

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to work from home and not familiar with the various online tools that many businesses use. This has enabled me to 'jump' onto their PC's and give them a bit of training on an adhoc basis.

Vorteile

The easy that I can talk less experienced users through establishing a connection.

Nachteile

I am struggling to think of any cons for this software, especially at this price point. I've not had to use their support team as setup and use has been straightforward.

In Betracht gezogene Alternativen

GoTo Connect und BeyondTrust Remote Support

Warum Zoho Assist gewählt wurde

It was quite expensive and I found their support team difficult to work with.

Zuvor genutzte Software

TeamViewer

Gründe für den Wechsel zu Zoho Assist

To be honest, it was simply down to cost and I was looking for a provider that catered for small business such as mine that won't necessarily have a high usage.
Keith
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Finance & Operations Lead

Bewertet am 25.4.2023

As a charity, we needed a system that is also keenly priced and Zoho assist fulfilled all the...

As a charity, we needed a system that is also keenly priced and Zoho assist fulfilled all the requisites. We continue to use and expand our virtual services in and around the country by overcoming geographical restrictions by using 4/5G networks and technology, and this platform has enabled us to achieve this.

Vorteile

We needed a remote computer access system that is simple and easy use for non-IT staff, but with versatile administrative functions.

Nachteile

We 've been using the software for a number of month's and we've yet to receive any negative feedback form our staff. So all's good.!

In Betracht gezogene Alternativen

TeamViewer und AnyDesk

Gründe für den Wechsel zu Zoho Assist

Price point, ease of use for non-IT staff, and for an administrator I found the deployment, diagnostic, security tools effective and helpful, and the dashboard easy to view, and the overall platform stable.
Michal
Gesamtbewertung
  • Branche: Metallabbau
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Zoho Assist review

Bewertet am 2.3.2023

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive...

Overall, despite the minor issues that we have encountered, I would give Zoho Assist a positive rating as a remote support software. The software's ease of use, advanced features, and security capabilities make it a valuable tool for our organization's IT support team. The additional utilities such as the registry editor, remote command-line access, and the ability to manage remote services and tasks further enhance its remote support capabilities. While there have been occasional issues with seat availability and connectivity, Zoho Support has been responsive in addressing these issues, which has helped to mitigate their impact. Therefore, I would recommend Zoho Assist to any organization in need of a reliable and feature-rich remote support solution.

Vorteile

I found Zoho Assist to be a reliable and valuable remote support software for our organization's needs. The features that I found most useful were the ease of use, the ability to remotely access and control users' desktops, the screen sharing capabilities, unattended access, and file transfer capabilities. I also appreciated the software's security features, including SSL encryption and session permissions and access control settings. Zoho Assist also includes multiple utilities that further enhance its remote support capabilities. These utilities include a registry editor, remote command-line access, the ability to manage remote services, and the ability to manage tasks remotely.

Nachteile

While Zoho Assist is a valuable remote support software, there are a couple of drawbacks that we have experienced in our use of the product.One issue that we have encountered is inconsistency in the number of seats that are available for use. This has been frustrating for our IT support team and has required us to work with Zoho Support to resolve the issue. Another issue that we have encountered is occasional connectivity issues when attempting to establish remote connections with users. While these issues are rare, they can be frustrating when they occur, particularly when we are trying to resolve urgent support requests.Overall, while these issues are relatively minor, they can be frustrating at times. However, we have found that Zoho Support has been responsive in addressing these issues when they arise, which has helped to mitigate their impact.

James
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist Unattended Access and Remote Support - a perfect COVID remedy

Bewertet am 29.3.2021

Vorteile

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address.
When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

Nachteile

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.

In Betracht gezogene Alternativen

Webex, ConnectWise ScreenConnect, TeamViewer, UltraVNC und Kaseya VSA
Joseph
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist is the perfect solution to connect remotely without interruption.

Bewertet am 1.2.2023

Zoho Assist was an excellent service to connect remotely, this platform made it possible for us to...

Zoho Assist was an excellent service to connect remotely, this platform made it possible for us to give some support for various clients, also, when our employees had problems with their computers or with some technical configuration, we could easily access their computers in a matter of seconds. Zoho Assist gave me a very good and smooth experience, I loved how I was able to connect remotely without any interruption, also I was able to annotate, share relevant files or documents, communicate and configure the quality or consumption of Zoho Assist on my computer. Also, I also used Zoho Assist on my mobile device, and the experience was similar, very smooth experience.

Vorteile

Zoho Assist was the perfect solution to connect remotely between computers. The first thing I liked about this platform is the excellent quality and fluidity that it gave me in each remote connection, that was very important to me since it helped me to function and manage other computers correctly. I loved the audio and video chat and communication system, that helped a lot when connecting to my client's or employees computers, to communicate with them during the remote connection process. I also liked the file transfer system, I was able to transfer various files to the computer that was connected remotely, also the file transfer does not slow down this remote connection. In addition, the annotation system also worked great, I was able to annotate on the remote connection screen, to write anything or any information.

Nachteile

The only negative point of Zoho Assist is regarding its free trial period, this free trial only lasts 14 days, it does not give users such complete access, which makes it a bit difficult for them to do on this platform. With that version theyu will have limits on the number of computers they can connect to, they will also have time limits for each remote connection, I used this trial version for a few days and had to upgrade to a paid version to test and use Zoho Assist.

Peter
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Affordable and functional

Bewertet am 25.7.2023

Positive. Easy, affordable deployment to customers

Positive. Easy, affordable deployment to customers

Vorteile

Easy deployment, easy access. It’s cheaper than competing products, but manages to get the job done

Nachteile

iOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Zoho Assist gewählt wurde

Price

Gründe für den Wechsel zu Zoho Assist

Price
John
Gesamtbewertung
  • Branche: Versorgungsunternehmen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Zoho Remote Assist Saves Money, Protects Profits and Ensures our Organization is setup for...

Bewertet am 1.9.2022

Vorteile

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

Nachteile

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.

In Betracht gezogene Alternativen

TeamViewer und GoTo Resolve

Warum Zoho Assist gewählt wurde

Better application interface
Michael
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Service Over All!!

Bewertet am 4.9.2022

Vorteile

I enjoy the custom branding and ease of use on the desktop version of this app. Unattended access is fantastic, and managing techs is easy. Getting reports of who, when and PC name being accessed is great for logging and tracking time.

Nachteile

Missing features are mostly in the mobile version of this app. It is buggy when it comes to screen refreshing and causing mouse to reset to center screen. Switching between monitors on remote PC can be easier to utilize as well.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect, TeamViewer, Freshdesk und GoTo Meeting

Warum Zoho Assist gewählt wurde

Teamviewer was too expensive

Zuvor genutzte Software

TeamViewer
Nick
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Solid product, works well for us

Bewertet am 19.1.2022

Vorteile

We moved over to this after trying TeamViewer and evaluating a few others like AnyDesk.

We use the Unattended Access feature to support our PCs when they are out with customers and our customers ring for support. A simple but great feature is it's just so easy to ask the customer their laptop number and connect straight on, because we can easily access the whole list of devices from one screen.

It's a good value option when you have a lot of devices to manage.

Nachteile

The technician's interface is browser based, and maybe for that reason it doesn't feel as instantaneoulsy responsive as desktop clients like AnyDesk. I suspect this would have more of an impact if you were doing graphics work remotely, but for us it doesn't really bother us.

The file transfer interface could probably be improved to be more heavily integrated with the OS file browser.

Manuel
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Zoho Assist great value for the money

Bewertet am 24.3.2022

I have been using it for years and love it, it would be nice to have a billing module to bill...

I have been using it for years and love it, it would be nice to have a billing module to bill customers directly for their use of Zoho Assist.

Vorteile

Cost and features are the pros compared to the competition, no one comes close.

Nachteile

Customer service could improve, but they do respond

In Betracht gezogene Alternativen

TeamViewer

Warum Zoho Assist gewählt wurde

3 years ago

Zuvor genutzte Software

TeamViewer und GoTo Connect

Gründe für den Wechsel zu Zoho Assist

Cost and features
Trenton
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great value for the money, excellent reliability and ease of use.

Bewertet am 27.12.2021

Vorteile

Zoho Assist is very easy to use for remote support and also for unattended access. That, combined with the low cost, makes is an easy choice for our company.

Nachteile

I would like to see better synergy in the feature set between the PC and Android client apps, as the mobile app is missing a few things that would be useful (single-click reboot, terminal, etc).

In Betracht gezogene Alternativen

TeamViewer

Zuvor genutzte Software

Pulseway
Joshua
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Wow...

Bewertet am 26.5.2023

Flawless. From intergrating it into our website to using it with clients we've had no issues and...

Flawless. From intergrating it into our website to using it with clients we've had no issues and its been amazing. I can't fault the way that this software works at all, considering it's one of the cheaper options, it has everything we could possibly need.

Vorteile

For our line of work (IT Support) we use this day-in and day-out and for the value for money, it's absolutely amazing. We daily use the remote support side of this and haven't had a fault in our year of working with them.Amazing integration into our website.

Nachteile

Very very rarely we have to refresh mid remote session as it'll freeze.

In Betracht gezogene Alternativen

AnyDesk und BeyondTrust Remote Support

Gründe für den Wechsel zu Zoho Assist

Price was the largest contributer to this.
Jorge
Gesamtbewertung
  • Branche: Computer-Hardware
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Very powerful and easy to use

Bewertet am 3.3.2023

I use it everyday to assist customers.

I use it everyday to assist customers.

Vorteile

No need to client install, very easy to use.

Nachteile

Sometimes it disconnects when the customer's computer reset.

In Betracht gezogene Alternativen

TeamViewer

Warum Zoho Assist gewählt wurde

Much better price