Zoho Assist Erfahrungen

To connect with the customer has, not one but very much ways and all are very easy.
Never I disconnect to the customer
It's very quick
The support team is my God. They're there when the should be there
One day I explained I had to copy the files in my ftp to download them after from the pc of my customer... They realized it didn't make much sense to charge for "file transfers" and put it on the "standard" purchase.
I had a problem with my screen in 4K resolution and the next day they fixed it.

The keys are a problem. When I push the <ESC> key the window which has the remote screen change its size... (only in maximized mode)...

Easy to Use, Tools to Manage, Multiple Features and Options

Web Browser based - not as clear to view as application based.

Very easy setup and un-attended remote access, connection is smooth not jerky at all and very stable. Been using remote access for some time and have never had a connection drop. The after sales support is always there and they keep in touch, not that you need the support as everything does what it should, but peace of mind is always pleasant.

Would be nice for small users to only have to pay for the amount of remote computers that they need - not the minimum as per paid packages.

The cost to functionality is incredible. Beats out all the other remote support options I tried on this metric

The copy and pasting of files is quite confusing and difficult.

Has all of the features that remote support might require (including phone support) for a fraction of the price of others.
Rebranding was simple too.

The page that appears after you launch a session which stays active after it launches Zoho assist app.

Also I am unable to set the users name/company in advance, when starting a remote session

Pretty easy for my clients to setup so I could log in and assist them. Also like that it keeps track of clients

There really isn't anything I did not like.

best for the price I could find, prices are great and the service just works

nothing stands out except for I've been trying to remote print and can't get it working

The flexibility of licensing for unattended or by support person is what attracted us to the ZohoAssist solution. For liability reasons we have a balance of unattended stations and support person licensing. Company owned remote machines for unattended and support person licensing for non-company machines. This forces the acknowledgement of allowing support in by starting the support session.

One item that we find cumbersome is modify station properties like changing the name of the machine in unattended stations. It has to be modified from a different area and is not intuitive. I suggest adding a link in the system properties to allow modifying the system name.

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

We deployed Zoho Assist Unattended Access and Remote Support in April, 2020 as a means of reducing face-to-face support interactions. We’ve found that not only were our technicians able to avoid excessive COVID exposure inside the office, they were also more productive and able to offer support for issues that we’d previously not had the time to address.
When our primary remote access solution was found to have a serious unpatched security flaw, we deployed Zoho to our remote workers on a temporary basis. The Unattended Access Only technician option allows for virtually unlimited remote users/techs as long as they’re assigned only Unattended Access capabilities. We placed each user’s PC in individual groups, and used those groups to restrict the remote users’ access to only their respective machines.

The biggest feature missing from the package is true multi-monitor support, an option that has been promised for some time. Yes, you can switch between monitors using a keyboard shortcut or the mouse, but it’s nowhere near as efficient as being able to see both of an end-users monitors and once and interact with both of them at the same time. We hope the beta version of this feature makes it to production soon.

Title above is a prediction in the +- 5 year range. The pros of Zoho - the width, depth and maturity of their product range. By width i mean the functionality enabled across the entire range - - there isn't anything outside of the highend ERP systems that covers as much raw functionality. At the same time where they vary from the standard functionality e.g Office range. MS is the gold standard i.e. make yr excel exactly the same is the standard approach. Zoho does it betterparticularly for operators i.e. their is awareness of sales that comes through in the product. they dont overcomplicate and they make it easier to trade than MS or Sage or Salesforce etc. They would still be lower middle market in terms of target customers but in a decade if they continue as they are - iw ould expect they poaching the lower erp end. Its about the stuff that other developers wouldn't even notice, that makes such a differnce -free chrome extension Annotator - thats hot on the heals of Snagit and now they nibbling at camtasia. IAnnotator does panoramic shots flawlesly. They do ecommerce +payment + subscription...they do things differently but better.

The modules are all distincy products within their own right - that means each product has all tables it requires to operate - this means customers and transactions need to sync to facilitate integrations, i havent actually had any significant issues with that process yet but it introduces concern re reconning stuff post disasster - also the folow between modules is not 1000% clear in my min.,. those areas concern me.

Easy deployment, easy access. It’s cheaper than competing products, but manages to get the job done

iOS client can be buggy and refuse to accept keystrokes. Sometimes takes longer for the host to start than competing products.

Zoho Assist is by far the best remote assistance solution that our team has used within our service territory. The ability to easily support our customers remotely and securely is paramount in our industry. The ability to remote assist across multiple devices and platforms including iOS and Android devices is a must have. The advanced tasks that allow for remote reboot while staying connected to the customers device, and more, saves time and works flawlessly. The brand specific communications that supports our corporate communications plan enables our organization to provide a consistent, seamless experience.

This has been the best tool we have used in our effort to support our customers. While there may be future enhancements that we may wish to be researched, at this point, this Zoho Assist solution sets our team up for success.