ServiceM8

4,6 (303)
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Eine Lösung für kleine Unternehmen.

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4,6 /5
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Preis-Leistungs-Verhältnis
4,7/5
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4,4/5
Bedienkomfort
4,6/5
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4,5/5

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303 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Small Service Business Gold

Bewertet am 2.8.2018

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money....

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

Vorteile

I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it.

Nachteile

Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal.

Emile
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Impeccable software

Bewertet am 7.2.2023

Vorteile

it's really fatanstic to use it. it saves me time. Plus it works offline. Has plenty of options that a small business needs

Nachteile

I deplore the fact that this software is not available on android.

Scott
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Absolut arrogance, No Android capability

Bewertet am 23.1.2023

Can't interact. I have an android.

Can't interact. I have an android.

Vorteile

It seemed reasonable and fitting to my business

Nachteile

Arrogance.Discrimination.Not having cross-functionality.I DESPISE apple phones

Antwort von ServiceM8

Hey there Scott — the way the ServiceM8 mobile app is made specially for iPhone & iPad doesn't come from a place of "arrogance". It's 100% about making the best solution for our customers. We cover this in detail here: https://www.servicem8.com/apple-exclusive . But, if you don't like Apple products, there's no way around that, and we're simply not the solution for you, (and that's OK). Thanks, ServiceM8 Team

Dan
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ServiceM8 - The best little piece of software ever.

Bewertet am 11.8.2016

After decades of experience implementing various business information systems, I have never before...

After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product. ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling. The team at ServiceM8 have re-defined job costing and the ability to monitor job profitability. The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers. As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person.

Only a bean counter would talk about job costing first ! Job Documentation is easy, accessible, and comprehensive. Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now. Documentation 'happens' with a few simple clicks on your iPhone - even while you're on the tools. How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools ! As a real life example - ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault. That product has now been removed from the market - worldwide and that company is providing complete support following their failure. What is job documentation - photos, notes, check lists, forms, documents, tracking/co-ordination of sub-contractors and virtually anything you can upload.

Quoting and invoicing a job is easier, better, and faster than any accounting system we've reviewed. We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration.

And of course scheduling click click, drag - drop .... need I say more?

Vorteile

Job Documentation. Efficiently created - conveniently organised - instantly accessible now and forever.

The ServiceM8 "job" can house virtually everything which should be stored away about a job - The documentation can and should include everything from inception to completion - and everything in between. The owner of one of our clients commented "If you were here yesterday - you would have saved me $5,000". Had a simple photo of the site been stored against the job BEFORE starting work, his team could not have been blamed for pre-existing damage.

During the job, plans, quotes, drawings, product information, permits, health and safety forms can all be just a click away for reference. Communications with the customer - all recorded on the job - No more "I didn't receive that" ...... well someone opened the email at a documented time and date .... who might that have been ?

Job Completion - nothing better than a photo - stored away safely in the ServiceM8 cloud.

Most trades rely upon sub-contractor. Get a quote, send task lists, required contracts/documents by the sub-contractor - All via your ServiceM8 account with or without you sub contractor using a ServiceM8 account. All of the sub-contracted work is documented within the job.

Nachteile

Purchase Orders. We need the ability to accommodate the trades person who calls into the trade shop on the way to a job site for necessary job materials. I'd like to see the ability to snap a photo of the purchase order, store the transaction against the job, capture transaction details via OCR, post the transactions to the job, and pass the pending transaction to the integrated accounting system.

This is not necessarily a 'con' - it something additional that I feel should be there to expand the functionality - Wish list stuff - With a development team like the crew at ServiceM8 - there is absolutely no doubt in my mind they'll deliver - more than likely something even better than my concept.

Phil
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great software for the service Industry

Bewertet am 11.8.2016

I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One...

I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market its not perfect and it wont suite everyone but with the way this company has it structured it can cost you nothing to try it for months whereas most only give you 14 days. I reckon if your products good and suites the user it will sell its self and you don't need to force someone into a contract when they may not be ready. Integration with MYOB my current account program is great as it updates my inventory and sales and customer areas so i don't have to do any adjustment. Using bank feeds in MYOB you easily make the invoice as paid and the information is sent back to ServiceM8 tell it the job has been paid. If i add new inventory items in MYOB they appear in ServiceM8 ready to be booked out when the job is finished. ServiceM8 has engaged Strip as a payment gateway for credit card payments, I have only just started to use this feature, my first credit card customer the other day did it online when he received the invoice. The only thing wrong is there appears no way to add on the transaction fee. May need to tweak our charges if lots of customers start taking this method up. Good though as there is on monthly fees only the transaction fee so if its not used these no extra overhead. ServiceM8 has quite a few add-ons some free some for a small charge but very manageable. I'm about to work with their Forms as i am getting a fair amount of compliance reporting jobs now and see that my old paper forms don't cut it time wise. Support from ServiceM8 has always been great, submit a service ticket and the response is very quick compared to others that i can't mention. This is one piece of software I have no problem recommending to anyone in the service or small job area and some larger jobs too.

Vorteile

There are two great features that made me go with ServiceM8.
1/ As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month. Some other programs have a flat cost per month that covers x number of users, this is fine if you already have a fleet of vans on the road but can be a serious cash flow problem when your on your own.
2/ The ability to customize your invoices and quotes so they are how you like. I do a variety of small installation and service work and i track inventory, now in order to get the job total price i insert items into the invoice and use the free-form details area to wright what was done then when i produce the invoice for the client they see the worded details of what was done ant the total amount owing.
Since using ServiceM8 for over a year now it has really changed the way i work with jobs. The fact that ServiceM8 keeps everything for a job with a job for every is going to be fantastic. Only yesterday i had a call from a company i did a quote for just over a year a go, i had marked this quote as unsuccessful, he gave me the quote number put it in the search box and up came the quote, revised the price and re-emailed all in less than 15 minutes. Much better than the old days.

Nachteile

Probably the most cumbersome feature i have found but still use it. Partial invoicing allows me to do progress invoicing on the larger job that go for several months and i need to invoice the client at the end of each month.
Another thing i wasn't happy with at the beginning was that the app only works on iPhone / iPad but once i bit the bullet and brought an iPad (everyone needs a toy) I soon found it totally worth it in lots of ways.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Baumaterial
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Customer service is horrendous

Bewertet am 18.1.2022

If you run into a problem, you cannot count on ServiceM8 to help you. Their customer service is...

If you run into a problem, you cannot count on ServiceM8 to help you. Their customer service is horrible and they don't have a phone number to contact. They have put my business on hold because of an issue with their product.

Vorteile

Has most features that are necessary for a trade business.

Nachteile

Templates for quoting and invoicing ARE NOT easy to set up for personalised ones. You cannot on charge credit card fees.

Brian
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Poor Customer Service

Bewertet am 28.9.2018

Vorteile

Great product. Some great features and helps create a good impression with our customers
The scheduling of jobs is good, being able to track employees and their clocking in, travel etc easy for timesheets.

Nachteile

Latest update 7.0.1 is volatile, a few of our colleagues have experienced problems with it and have raised an urgent ticket but the customer support and feedback from them is very very poor.

Mohamed
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

A system with a great potential, yet the worst customer service

Bewertet am 11.4.2018

Vorteile

-ease of use
-cloud based
-simple interface & UX/UI
-iOS compatible
-perfect fit for small scale companies.

Nachteile

-zero customer support, you're on your own
-buggy & unstable integrations
-inventory & parts is actually useless

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Seems like a decent product, only supports iOS therefore useless to us

Bewertet am 21.6.2018

Vorteile

ServiceM8 is very reasonably priced and has a good feature list with a nice clean, user-friendly UI.

Nachteile

With hybrid apps that now rival native apps, I cannot believe there is still no support for Android devices. How is it that almost every other platform can support both? Why would you thumb your nose at literally 50% of the smartphone/tablet market!?

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Übersetzung und Lokalisierung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I highly recommend it

Bewertet am 29.3.2019

Vorteile

I love how easy it is to use and how intuitive the interface is.

Nachteile

It lacks some features that similar programs have.

Skipper
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Hesitant but hopeful, and pleasantly suprised.

Bewertet am 20.3.2017

As a tiny service company competing against global powerhouses, we have been searching for a long...

As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together.

SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2 the time of the actual service call to make sure all the documents were properly completed, sent and billed.

Two key features sold us on this: Integration into QuickBooks Online and the ability to create check lists for each job so nothing is forgotten.

The bonuses of individual technician scheduling, letting us have the option to still use WAZE for the GPS on the work order, time stamps for travel and on/off the job, text/email ETA from the phone to the customer all makes us look much bigger than we are.

We feel like a powerhouse vs the big boys in our industry with this program, and with the cost based off now much we use it vs a block tier system lets us know well before hand what our costs will be each month.

We couldn't be happier.

Please don't change this formula ServiceM8.

It's everything we need.

Vorteile

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly.

Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Nachteile

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers.

Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email.

Switching between phone and tablet on the job. This seems to be hard for the program to do. If we check in on a phone from travel, we must check out on that same phone, we can't check out on the tablet where we ultimately do most of the work with SM8. Sometimes we don't remember to check in and out and do all the work on the tablet and not switch to the phone and we have to redo some work because of it.

Instructions. 95% of all your instructions are spot on, but some we had to ask for help even after reading them a few times. Nothing big because customer service was wonderful.

matthewe
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommend

Bewertet am 6.9.2022

Great & gets better every year

Great & gets better every year

Vorteile

the app for mobile devices is far better than competitors

Nachteile

I'm being picky but recording net profit & loss

Alex
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ServiceM8 is changing my business

Bewertet am 11.8.2016

I have been looking for a job Managment program for 3 years we started a 30 day trial of another...

I have been looking for a job Managment program for 3 years we started a 30 day trial of another product and we were having trouble interfacing to myob the Suport was very poor and many limitations on the product. The video help is so easy and every thing I need is documented.

I found servicem8 on some web searches I signed up for a free trial and enjoyed my experience bit had many questions. I received an email to attend a live demonstration in the apple shop and had a chance to ask questions I left the demonstration convicted that servicem8 was what I needed to get my company back on track. I call several cloud solution company I wanted to get up and running a soon as possible with least amount of work.I went with the one day install and set up I had done most of the basic stuff the implementer gave demotes toons and tanning and help with form development training. Within a week were all used the platform.

Vorteile

I like the way it is cloud based with a local back up so even if use connection we can still keep operating our business. The ability to invoce quote in same platform record photo collect signatures there is not enough room to write the advantages of servicem8 over its rivals.

Nachteile

I really want to track purchase orders on the system it currently dose not Suport I hope enough people ask for it and it becomes part of servicem8 platform.

Anita
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product, so clever yet so simple

Bewertet am 10.8.2016

I love this product - I tell everyone about it because it transformed my business and allowed it to...

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Vorteile

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Nachteile

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Antwort von ServiceM8

Thanks Anita, really happy to hear to that you love ServiceM8.

Project management support isn't on any near horizon but we may improve support for it in the future.

Derrick
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Software

Bewertet am 16.10.2019

Great software , I have not had any real problems

Great software , I have not had any real problems

Vorteile

The software has a lot of hidden things that are untapped like location of techs, signature, photos, tells you when to leave to arrive at your next appointment on time

Nachteile

Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions

In Betracht gezogene Alternativen

Kickserv

Warum ServiceM8 gewählt wurde

Couldn’t customize it and the price

Zuvor genutzte Software

Housecall Pro

Gründe für den Wechsel zu ServiceM8

The layout and customizations
David
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ServiceM8 is very good we have used it for years and have recomended it to other trades

Bewertet am 11.8.2016

ServiceM8 is very good we have used it for years and have recomended it to other trades. We were...

ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back.

Vorteile

it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site.

Nachteile

there is no specific parts of servicem8 that we dont like.

Hamlet
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best CRM for Startup Companies

Bewertet am 10.2.2017

When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was...

When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice.

ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add.

The cost is very economical, especially in those first few months/years when you don't have that much biz coming in. You get charge only 50 cents per job, but the first 20 jobs are free! This is amazing for a startup.

The GUI is very user friendly, slick, modern, and it works.

They have an iPhone and an iPad app.

They allow for a lot of customization.

They have so many features that I suggest you simply go to their website to take a look. We're staying with this company long term and are so happy that we found them.

Vorteile

easy, modern, ios app, functional, so much more.

Nachteile

for non ios users, they won't be able to use the app.

Graham
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Awesome piece of software couldnt be happier

Bewertet am 11.8.2016

Pricing structure is great very affordable.
Help from customer support is always so easy to get...

Pricing structure is great very affordable.
Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome.
I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

Vorteile

The fact it has reduced so much actual paperwork especially as it integrates with myob
Ability to take card payments and show me client history at my fingertips

Nachteile

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Joshua
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing Tool for Small Business!

Bewertet am 11.8.2016

ServiceM8 is a must for project/job tracking. My business has used ServiceM8 for over 3 years, and...

ServiceM8 is a must for project/job tracking. My business has used ServiceM8 for over 3 years, and I cannot image a day without it.

The best part, it's affordable- pay for what you need, and forget what you don't. Quickly add new features with the click of your mouse.

Excellent features, works seamlessly with Quickbooks Online!

Vorteile

- Compatible with Quickbooks Online
- Super Easy to Use
- Cost Effective

Nachteile

- Job diaries cannot be exported easily
- More customizable to other business types, like web designers, etc.

Aaron
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I'm blown away by how simple Servicem8 makes it to run a small business

Bewertet am 27.2.2017

I've been using Servicem8 for several years now for my small painting company. By far the most...

I've been using Servicem8 for several years now for my small painting company. By far the most beneficial part is using Servicem8 quote templates, by doing so I've reduced quoting times down from 30+ minutes to only 3 or 4. Invoicing times are way down too. The ability to add a "request a quote" link to my Facebook page and website is amazing and simple. I am now starting a referral program and its been bugging me as to how I was going to track where new clients came from, but sure enough Servicem8 have this all covered. None of this would've been possible if it wasn't for the continuos help from the Customer Support team. Now that I'm using Servicm8 for my company I feel the only thing stopping my business from becoming a much bigger business is me.

Patty
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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  • Weiterempfehlungsquote 10.0 /10

Swimart Somerton Park

Bewertet am 11.8.2016

Easy to use, quoting and invoicing is made easy, keeping track of jobs and service technicians. The...

Easy to use, quoting and invoicing is made easy, keeping track of jobs and service technicians. The clocking in and out of jobs helps us for invoicing time on site and also deal with customer queries and complaints, we are able to log back into job and answer any onsite questions about time spent on site, photos help when we need to order parts etc. and notes about what was done on site. Fanstastic.

Vorteile

sms clients to let them know we are on out way, ease of communicating with our techs out on the field, invoicing straight to xero.

Nachteile

not able to delete all the existing materials as a lot of it is wrong or doubled up. Would like to deleted all the data and reload again.

Will
Gesamtbewertung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
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Gesamtbewertung

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  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The most versatile and customisable scheduling software

Bewertet am 14.12.2017

Love this software, and the help desk is very helpful. There is a great library of help information...

Love this software, and the help desk is very helpful. There is a great library of help information too.

Vorteile

The forms add in with the ability to create forms that generate PDFs that attach to individual jobs - perfect for SWMS / pre-start checklists and other compliance documents. Very fast and responsive. The app is great and invoicing is a lot more versatile than with other systems since you are able to set up templates for emails, SMSs, invoice/ payment claims, quotes - anything can be customised.

Nachteile

Slightly clunky client input system, that allows only two contacts to be visible on any given job. It also inverts the name of clients rather than just storing it the way you entered it into the system. So John Smith will be stored as Smith, John. This is problematic with company names, but it's not a big deal in the end because you can go in and change it back, it's just a little inconvenient.

Shayne
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
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  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Not sure how I managed the previous 8 years without Servicem8!!!

Bewertet am 11.8.2016

Before serviceM8 I was running my business with quicken then MYOB which was good software, but with...

Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

Vorteile

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Nachteile

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.

Graham
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
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Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Terrific app

Bewertet am 12.8.2016

ServiceM8 has helped us organise our work. We have become much better at organising our limited...

ServiceM8 has helped us organise our work. We have become much better at organising our limited resources, our response times are shorter, our record keeping is better and we present a more professional image to our customers, suppliers and staff.

Vorteile

The dispatch board. Improved record keeping for clients and jobs. Staff scheduling and tracking. organising of work.

Nachteile

Not being able to edit job times.

Antwort von ServiceM8

Hi Graham,

Thanks for your review! Good news, it's possible to edit job times as of the March 2016 release. Check out this help article for how - https://support.servicem8.com/hc/en-us/articles/208183176-How-to-Edit-Check-In-Data

Cheers,

Darren

Lauren
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

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  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Needs More Customer Focus For Future Improvement

Bewertet am 11.8.2016

Overall it has great features but lacking one major feature for us which would cut down our admin...

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Vorteile

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Nachteile

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....