Aircall
Telefon-System für Support- und Vertriebsteams
4,2 /5 (180 Bewertungen) Eine Bewertung schreibenAircall Übersicht
Was ist Aircall?
Aircall ist das cloudbasierte Telefonsystem der Wahl für moderne Marken. Durch die nahtlose Integration in die gängigsten CRM- und Helpdesk-Tools unterstützt das System Vertriebs- und Support-Teams dabei, klar und effizient zu kommunizieren. Administratoren können sofort Zahlen aus mehr als 100 Ländern hinzufügen, ihre Teams nach Saisonalität skalieren und durch Echtzeitanalysen tiefe Einblicke gewinnen. Aircall ist über Desktop und die mobile Anwendung erreichbar und wird von über 3.000 Unternehmen weltweit als vertrauenswürdig eingestuft. Starte eine risikofreie Testversion, um Aircall in Aktion zu erleben.
Du kannst überall Anrufe tätigen und entgegennehmen, sofort Telefonnummern in über 100 Ländern erhalten und Anrufe unterwegs mit den Desktop- und mobilen Anwendungen von Aircall erledigen. Leite Anrufe automatisch und effizient nach IVR-Auswahl, Agentenfähigkeiten, Zeitzone und mehr um. Ein intuitives ist Dashboard enthalten. Verfolge die Leistung nach und erhalte erweiterte Analysen zur Produktivität von Agenten und Teams. Überwache die Aktivitäten des Teams in Echtzeit mit Live-Feed und Querverweisdaten mit einem vorhandenen CRM und Helpdesk, um die Prozesse besser zu verstehen.
Aircall Übersicht
Kosten
Preisoptionen
Aircall Funktionen
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Aircall Bewertungen
Aircall Bewertungen
Unzuverlässig
Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.
Aircall for Student Media Creator Support
We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.
Overall amazing!
Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Very easy to use for calling!
I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!
Not Terrible, but Not Gamechanging
My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.
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Vorteile
Nichts - und mehr gibt es nicht zu sagen
Nachteile
Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.
Antwort von Aircall
Hi Markus,
We appreciate you taking the time to leave a review and apologize for the delay in our response. Sorry to hear that you haven't enjoyed your experience with Aircall. If you're open to it, we want to learn more about the frustrations you're having and figure out how we can make things better for you.
- Aircall Team
Aircall for Student Media Creator Support
We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.
Vorteile
Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.
Nachteile
The mobile app is a bit rough around the edges, but that's minor compared to the above.
Overall amazing!
Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Vorteile
The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
Nachteile
The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.
Very easy to use for calling!
I would say it was really a good experience with what it promised to offer. The calls I made were clear and didn't have any troubles with getting disconnected from the line. I was also able to plot my work hours so I didn't have to manually set myself as AWAY or DO NOT DISTURB to not receive calls. That was helpful!
Vorteile
What I like the most of this software is that I can choose to pause the recording when I am collecting credit card information from a customer then continue recording afterwards and it gives us a good recording link automatically integrated to hubspot. Also it let me plot my work hours so I didn't have to manually switch myself to DO NOT DISTURB or AWAY when I am on my scheduled lunch/break.
Nachteile
Everything is good but this could improve if it allowed us to send text messages too! I see that sending messages to my clients is a must and I found it as an inconvenience to switch to another software to do just this. Also, I needed to cross-check between two software for the timeline of my communications with a client. Like have I sent a text after we spoke? or was it after or was it sent on a diff date. This takes so much time.
Not Terrible, but Not Gamechanging
My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.
Vorteile
What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.
Nachteile
What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.
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Aircall Preis
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Aircall Funktionen
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Kategorien
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Zusätzliche Informationen für Aircall
Zusätzliche Informationen für Aircall
Schlüssel-Features von Aircall
- Analyse
- Anrufberichte
- Anrufe von einer beliebigen Nummer aus tätigen
- Anrufkaskadierung
- Anrufweiterleitung
- Arbeitsstunden pro Benutzer
- Auf mobile Geräte weiterleiten
- Clevere Warteschleife
- Desktop-Benachrichtigungen
- Echtzeit-Änderungen
- Erweiterte Analyse und Berichterstellung
- Freigegebene Kontakte
- Helpdesk-Integrationen
- IVR (Vocal Server)
- Individuelle Musik und Nachrichten
- Instant-Nummern
- Live-Aktivitätsfeed
- Lokale Telefonnummern in mehr als 30 Ländern
- Mac, Windows und Web-App für jeden Benutzer
- Unbegrenzte eingehende Anrufe
- Unbegrenzte gleichzeitige Anrufe
- Verwalten von mehreren Telefonnummern und Benutzern an einem Ort
- Voicemail per E-Mail
- Warteschleife
- Öffnungszeiten
Aircall Häufig gestellte Fragen
Aircall Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Aircall.
F. Welche Preispläne bietet Aircall an?
Aircall bietet folgende Kostenpläne an:
Beginnt ab: 30,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Nicht verfügbar
F. Was sind die Hauptfunktionen von Aircall?
Aircall bietet die folgenden Funktionen:
- Erweiterte Analyse und Berichterstellung
- Analyse
- Anrufkaskadierung
- Anrufe von einer beliebigen Nummer aus tätigen
- Anrufberichte
- Anrufweiterleitung
- Individuelle Musik und Nachrichten
- Desktop-Benachrichtigungen
- Auf mobile Geräte weiterleiten
- Helpdesk-Integrationen
- IVR (Vocal Server)
- Instant-Nummern
- Live-Aktivitätsfeed
- Lokale Telefonnummern in mehr als 30 Ländern
- Mac, Windows und Web-App für jeden Benutzer
- Verwalten von mehreren Telefonnummern und Benutzern an einem Ort
- Öffnungszeiten
- Warteschleife
- Echtzeit-Änderungen
- Freigegebene Kontakte
- Clevere Warteschleife
- Unbegrenzte eingehende Anrufe
- Unbegrenzte gleichzeitige Anrufe
- Voicemail per E-Mail
- Arbeitsstunden pro Benutzer
F. Wer sind die typischen Nutzer von Aircall?
Aircall hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Aircall unterstützt?
Aircall unterstützt die folgenden Sprachen:
Deutsch, Englisch, Französisch, Portugiesisch, Spanisch
F. Unterstützt Aircall mobile Geräte?
Aircall unterstützt die folgenden Geräte:
Android, iPhone
F. Mit welchen anderen Applikationen integriert Aircall?
Aircall kann in folgende Anwendungen integriert werden:
Freshdesk, Front, Google Drive, Help Scout, HubSpot CRM, HubSpot Marketing Hub, Intercom, Pipedrive, Slack, Vision Helpdesk
F. Welche Varianten der Kundenbetreuung bietet Aircall an?
Aircall bietet folgende Optionen für Kundensupport:
Online-Support, Telefon-Support, Häufig gestellte Fragen, Wissensdatenbank, Video-Anleitungen
Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.