Über ADP Vantage HCM

ADP Vantage HCM wird in mehreren skalierbaren Paketen geliefert, die zusammen mit deinen Unternehmen und deinen Mitarbeitern wachsen. ADP Vantage HCM bietet umfassende HCM-Analysen, Personalverwaltung, Leistungsmanagement, Gehaltsabrechnungsdienste, Zeit- und Anwesenheits-Management sowie Talentmanagement. Alle ADP Vantage HCM-Daten werden in Echtzeit in dein Dashboard eingespeist und du kannst Diagramme basierend auf diesen Berichten erstellen.

ADP Vantage HCM wird auch in einer Demoversion (bevor eine finanzielle Zusage erforderlich ist) und als Online-Support angeboten, von der ersten Einführung bis zu laufenden Anfragen.


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ADP Vantage HCM

3,6 (185)
VS.
Häufig bewertet

Startpreis

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Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

32
116

Integrationen

Keine Integrationen gefunden
47

Bedienkomfort

3,5 (185)
4,1 (588)

Preis-Leistungs-Verhältnis

3,4 (185)
4,1 (588)

Kundenservice

3,1 (185)
4,0 (588)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

3,6 /5
(185)
Preis-Leistungs-Verhältnis
3,4/5
Funktionen
3,5/5
Bedienkomfort
3,5/5
Kundenbetreuung
3,1/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 185 Bewertungen
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Okay

Bewertet am 5.12.2019

My overall experience with ADP Vantage is okay, there isn't anything fantastic but there also isn't...

My overall experience with ADP Vantage is okay, there isn't anything fantastic but there also isn't anything that I don't like other than what was mentioned above.

Vorteile

I like the new layout of the website. I like how you can see your pay, time, the amount of hours that you have accumulated. I also like that when you go to see your pay stubs you can expand it and do the calculations on your own and it shows you the exact amount that has been or will be taken out of your check

Nachteile

What I don't like about it is that when you have something that needs attention you can't fix it yourself.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Very Decent HCM Platform From Trusted Brand

Bewertet am 5.3.2022

My overall experience with ADP Vantage HCM has been great, and I am happy that I am able to use it...

My overall experience with ADP Vantage HCM has been great, and I am happy that I am able to use it over my previous HCM platform, (which happened to be isolved).

Vorteile

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

Nachteile

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

Barbara
Gesamtbewertung
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Defects everywhere

Bewertet am 29.12.2019

No customer service, call in with an issue and days for resolution

No customer service, call in with an issue and days for resolution

Vorteile

Nothing, Defects everywhere . Tax calculations incorrect

Nachteile

Cumbersome, payroll always delayed, just slow

In Betracht gezogene Alternativen

UKG Pro

Warum ADP Vantage HCM gewählt wurde

Product sun setting

Gründe für den Wechsel zu ADP Vantage HCM

Price and banking
Kent
Gesamtbewertung
  • Branche: Unternehmensberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

payroll services

Bewertet am 9.11.2016

We need to define product...IS "product" a piece of software or the service provided by your...

We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two?

The software is excellent. Well written and easy to use and maintain.
The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else.

When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens.

I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses.

All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen.

Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base.

Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues.

Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2.

Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat.

Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide.

I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two?

Sincerely,

Kent Snyder

Jessica
Jessica
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

A Popular Choice

Bewertet am 27.8.2019

Overall, I like using it. A lot of companies use ADP so I have paystubs from two different jobs on...

Overall, I like using it. A lot of companies use ADP so I have paystubs from two different jobs on file which was confusing for a second but overall is convenient when you need to pull paystubs.

Vorteile

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Nachteile

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

5 von 185 Bewertungen angezeigt Alle Bewertungen

ADP Vantage HCM Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ADP Vantage HCM.

ADP Vantage HCM hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

ADP Vantage HCM unterstützt die folgenden Sprachen:

Chinesisch, Deutsch, Englisch, Französisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Ukrainisch

ADP Vantage HCM unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Wir haben keine Informationen darüber, welche Integrationen ADP Vantage HCM hat

ADP Vantage HCM bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, Wissensdatenbank, Telefon-Support

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