Über FareHarbor

FareHarbor ist ein Reservierungssystem der Enterprise-Klasse für Veranstalter von Touren und Aktivitäten. So kannst du alle Aspekte deiner Geschäfte mit Leichtigkeit und Effizienz verwalten. In einem zentralen Dashboard findest du alle Tools, die du für die tägliche Verwaltung benötigst. Verfolge Buchungen am Telefon, im Laden oder über Partner in Echtzeit, erstelle unbegrenzte benutzerdefinierte Berichte und profitiere von einer nahtlosen Kommunikation mit Kunden.

Steigere deine Umsätze, indem du mit den mobilen Kassen der FareHarbor-App Buchungen von überall und jederzeit akzeptieren kannst. Verwende ein beliebiges Gerät, um Kundendaten zu sammeln, digitale Verzichtserklärungen zu unterschreiben oder Zahlungen mit dem branchenüblichen Kreditkartensatz von 1,9 % + 30 Cent pro Transaktion sicher anzunehmen. Dabei erhältst du Support rund um die Uhr von einem freundlichen Kundenerfolgsteam.


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Du bist nicht sicher, ob FareHarbor das Richtige ist? Mit einer beliebten Alternative vergleichen

FareHarbor

4,8 (1.079)
VS.

Startpreis

Keine Preise gefunden
Keine Preise gefunden

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

70
54

Integrationen

8
14

Bedienkomfort

4,6 (1.079)
4,6 (573)

Preis-Leistungs-Verhältnis

4,7 (1.079)
4,5 (573)

Kundenservice

4,9 (1.079)
4,8 (573)

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Nutzerbewertungen

Gesamtbewertung

4,8 /5
(1.079)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,6/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,9/5

Hast du FareHarbor bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 1.079 Bewertungen
Kaitlin
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

From customer support to foolproof features, our experience with FareHarbor has been superb.

Bewertet am 9.3.2018

Vorteile

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Nachteile

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Antwort von FareHarbor Holdings

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Works for basic needs, but has gaps

Bewertet am 16.4.2020

Overall we are booking field trips, tours, and other events. There are multiple users and multiple...

Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Vorteile

Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

Nachteile

The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

Antwort von FareHarbor Holdings

Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.

It is great to know you've been able to take advantage of our features and customization.

Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.

Melissa
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Terrible Support- Has cost my business money

Bewertet am 14.6.2022

The first year was great. The second season I only needed a copy of the calendar I previously had,...

The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year. The fact they cannot get my calendar off availability accurate is unacceptable for a booking platform of this magnitude. I foresee a dark future for this company, they have horrible customer service, confused support agents, even after they give you a dedicated agent, what’s the point if they don’t care to understand the problems or follow through with fixing them?

I would never recommend Fareharbor to anyone if you care about your business- because Fareharbor doesn’t!! Highly disappointed in the lack of service.

Vorteile

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

Nachteile

super can’t seem to complete a request, even when it’s costing my business.

Margie
Gesamtbewertung
  • Branche: Maritime Wirtschaft
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Why FareHarbor

Bewertet am 20.3.2023

I have had the pleasure of working with truly dedicated account managers over the past 9 years. ...

I have had the pleasure of working with truly dedicated account managers over the past 9 years. When Body Glove started with FareHarbor booking software options were not as plentiful as they are today. We have seen other options and for our needs they just do not measure up to FareHarbor's high standards of excellent service.

Vorteile

Body Glove Cruises moved to FareHarbor in 2014. Their responsive, helpful, intuitive stance on customer service has always been a welcome part of the excellent service that they provide.

Nachteile

Nothing comes to mind that I do not like about FareHarbor.

P.T.
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Stellar Service!

Bewertet am 10.2.2021

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipati...

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

Vorteile

I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

Nachteile

I don't have any cons to report. So far my experience has been very positive.

Antwort von FareHarbor Holdings

P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!

We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.

As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

5 von 1.079 Bewertungen angezeigt Alle Bewertungen

FareHarbor Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über FareHarbor.

FareHarbor bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

FareHarbor hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

FareHarbor unterstützt die folgenden Sprachen:

Deutsch, Dänisch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Niederländisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch, Tschechisch

FareHarbor unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

FareHarbor kann in folgende Anwendungen integriert werden:

Google Ads, Google Analytics 360, Google Calendar, Meta for Business, Squarespace, Stripe, WordPress, Zapier

FareHarbor bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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