
Über FareHarbor
FareHarbor ist ein Reservierungssystem der Enterprise-Klasse für Veranstalter von Touren und Aktivitäten. So kannst du alle Aspekte deiner Geschäfte mit Leichtigkeit und Effizienz verwalten. In einem zentralen Dashboard findest du alle Tools, die du für die tägliche Verwaltung benötigst. Verfolge Buchungen am Telefon, im Laden oder über Partner in Echtzeit, erstelle unbegrenzte benutzerdefinierte Berichte und profitiere von einer nahtlosen Kommunikation mit Kunden.
Steigere deine Umsätze, indem du mit den mobilen Kassen der FareHarbor-App Buchungen von überall und jederzeit akzeptieren kannst. Verwende ein beliebiges Gerät, um Kundendaten zu sammeln, digitale Verzichtserklärungen zu unterschreiben oder Zahlungen mit dem branchenüblichen Kreditkartensatz von 1,9 % + 30 Cent pro Transaktion sicher anzunehmen. Dabei erhältst du Support rund um die Uhr von einem freundlichen Kundenerfolgsteam.
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Nutzerbewertungen
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- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
From customer support to foolproof features, our experience with FareHarbor has been superb.
Bewertet am 9.3.2018
Vorteile
While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.
Nachteile
One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.
On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.
Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.
Antwort von FareHarbor Holdings
Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!
- Branche: Unterhaltung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Stellar Service!
Bewertet am 10.2.2021
My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipati...
My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.
Vorteile
I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.
Nachteile
I don't have any cons to report. So far my experience has been very positive.
Antwort von FareHarbor Holdings
P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!
We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.
As always, our 24/7 Customer Support team is standing by and ready to take your call or email!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Hard Times
Bewertet am 1.5.2020
I don’t know what to do. I have no other way of refunding my guests because of the booking fees...
I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money.
Vorteile
I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds.
Nachteile
My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it.
Antwort von FareHarbor Holdings
Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process.
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Our small business LOVES FareHarbor!
Bewertet am 18.11.2020
We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is...
We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
Vorteile
Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!
Nachteile
Only that the fees are among the highest in the industry.
In Betracht gezogene Alternativen
Peek ProWarum FareHarbor gewählt wurde
More functionality and options with fareharbor platform.Gründe für den Wechsel zu FareHarbor
More API connectivity and better support, better reviews from clients.Antwort von FareHarbor Holdings
Hi Christina!
Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team.
I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
FareHarbor Daily User
Bewertet am 5.11.2020
I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the...
I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.
Vorteile
I like the ease of the software and how quickly I am able to get a response from the support team when needed.
Nachteile
I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.
In Betracht gezogene Alternativen
XolaWarum FareHarbor gewählt wurde
I was paying a monthly fee with Bookeo and their customer service team was based out of Austrailia, so any time I had a question or issue it would take days to get resolved. FareHarbor is also a lot more user friendly and easier to get around in.Zuvor genutzte Software
BookeoGründe für den Wechsel zu FareHarbor
The gentleman whom originally reached out to me was very helpful and offered a remote tour of FareHarbor. He told me the switch from Bookeo would be easy and quick and that FareHarbor would take care of all of the details. It was a quick and easy transition!Antwort von FareHarbor Holdings
Hi Antoinette -
Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support!
We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.
FareHarbor Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über FareHarbor.F. Welche Preispläne bietet FareHarbor an?
FareHarbor bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von FareHarbor?
FareHarbor hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von FareHarbor unterstützt?
FareHarbor unterstützt die folgenden Sprachen:
Deutsch, Dänisch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Niederländisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch, Tschechisch
F. Unterstützt FareHarbor mobile Geräte?
FareHarbor unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert FareHarbor?
FareHarbor kann in folgende Anwendungen integriert werden:
Google Ads, Google Analytics 360, Google Calendar, Meta for Business, Squarespace, Stripe, WordPress, Zapier
F. Welche Varianten der Kundenbetreuung bietet FareHarbor an?
FareHarbor bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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