FareHarbor
Für mobile Geräte geeignete Reservierungssoftware
4,8 /5 (972 Bewertungen) Eine Bewertung schreibenFareHarbor Übersicht
Was ist FareHarbor?
FareHarbor ist ein Reservierungssystem der Enterprise-Klasse für Veranstalter von Touren und Aktivitäten. So kannst du alle Aspekte deiner Geschäfte mit Leichtigkeit und Effizienz verwalten. In einem zentralen Dashboard findest du alle Tools, die du für die tägliche Verwaltung benötigst. Verfolge Buchungen am Telefon, im Laden oder über Partner in Echtzeit, erstelle unbegrenzte benutzerdefinierte Berichte und profitiere von einer nahtlosen Kommunikation mit Kunden.
Steigere deine Umsätze, indem du mit den mobilen Kassen der FareHarbor-App Buchungen von überall und jederzeit akzeptieren kannst. Verwende ein beliebiges Gerät, um Kundendaten zu sammeln, digitale Verzichtserklärungen zu unterschreiben oder Zahlungen mit dem branchenüblichen Kreditkartensatz von 1,9 % + 30 Cent pro Transaktion sicher anzunehmen. Dabei erhältst du Support rund um die Uhr von einem freundlichen Kundenerfolgsteam.
FareHarbor Übersicht
Kosten
Preisoptionen
FareHarbor Funktionen
Medien
FareHarbor Bewertungen
FareHarbor Bewertungen
Excellent service and product
Overall, I really like Fareharbor - I like the way it looks when people book.
Works for basic needs, but has gaps
Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.
Aviation- Tourism, Charters, Expedition
Our overall experience with FareHarbor has been a positive one. We received excellent customer service in our building process. The software has been a positive change for us. We do our work year round but with varying availability & different offerings. There are still some things to work out for our future offerings but we feel the foundation has been laid out well.
Over-promised and Under-performed compared to Other Top Booking Software
Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.
I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.
Quick, effective and supported
I've found the customer service to be amazing. I've interacted with two people [SENSITIVE CONTENT HIDDEN] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!!
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Excellent service and product
Vorteile
The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.
Nachteile
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.
Antwort von FareHarbor Holdings
Hello Emma -
Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.
Thanks!
Works for basic needs, but has gaps
Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.
Vorteile
Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.
Nachteile
The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.
Antwort von FareHarbor Holdings
Hello - thank you for taking the time to write this honest review of your experience with FareHarbor.
It is great to know you've been able to take advantage of our features and customization.
Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.
Aviation- Tourism, Charters, Expedition
Our overall experience with FareHarbor has been a positive one. We received excellent customer service in our building process. The software has been a positive change for us. We do our work year round but with varying availability & different offerings. There are still some things to work out for our future offerings but we feel the foundation has been laid out well.
Vorteile
My favorite part of this software was that it is easy to customize. We are a weather dependent experience so how simple refunds & rebookings were was also exciting to us.
Nachteile
There are 3 things we would change:
1. Being we are weather dependent, it is challenging to move a custom package from one day to another. If a feature to move the whole experience with the ease of a date change option could be made, we would LOVE it.
2. Some of our experiences are dropping passengers off & picking them up days later. It is challenging to link reservations.
3. We use"New Booking For Contact" for our frequent passengers. However, it would be easier if we had a consolidated database with all of that information.
Antwort von FareHarbor Holdings
Hi Courtney -
Thanks for taking the time to write this review, we are glad to hear you had a positive experience transitioning over to FareHarbor.
It is great to see that you are taking advantage of our Dashboard's robust features and functionalities, FareHarbor was designed for businesses like you!
We appreciate your feedback, our Product team is always looking for ways to enhance and improve the Dashboard. Please be on the lookout for our upcoming Product and Feature Release emails!
Over-promised and Under-performed compared to Other Top Booking Software
Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree.
I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.
Vorteile
The user experience for the guests who are booking seems good.
Nachteile
Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.
Antwort von FareHarbor Holdings
Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551.
Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.
Quick, effective and supported
I've found the customer service to be amazing. I've interacted with two people [SENSITIVE CONTENT HIDDEN] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!!
Vorteile
It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface.
Nachteile
I don't have enough time using the software to be able to identify anything that I don't like.
Antwort von FareHarbor Holdings
Hi Mindy -
Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team!
FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities.
We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7!
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FareHarbor Preis
FareHarbor Preis
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FareHarbor Funktionen
FareHarbor Funktionen
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Kategorien
Kategorien
FareHarbor Häufig gestellte Fragen
FareHarbor Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über FareHarbor.
F. Welche Preispläne bietet FareHarbor an?
FareHarbor bietet folgende Kostenpläne an:
Preismodell: Kostenlos
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von FareHarbor?
Wir haben keine Informationen über die Funktionen von FareHarbor
F. Wer sind die typischen Nutzer von FareHarbor?
FareHarbor hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen
F: Welche Sprachen werden von FareHarbor unterstützt?
FareHarbor unterstützt die folgenden Sprachen:
Deutsch, Dänisch, Englisch, Finnisch, Französisch, Irisch, Italienisch, Niederländisch, Norwegisch, Portugiesisch, Schwedisch, Spanisch, Tschechisch
F. Welche Preispläne bietet FareHarbor an?
FareHarbor hat folgende Preismodelle:
Kostenlos
F. Unterstützt FareHarbor mobile Geräte?
FareHarbor unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert FareHarbor?
FareHarbor kann in folgende Anwendungen integriert werden:
BirdEye, Facebook, Google Analytics, Google Calendar, Hero, Smartwaiver, Squarespace, Stripe, Wherewolf, Wordpress
F. Welche Varianten der Kundenbetreuung bietet FareHarbor an?
FareHarbor bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Overall, I really like Fareharbor - I like the way it looks when people book.