--- description: Ausführliche Erfahrungsberichte zu Zoho Desk mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Zoho Desk mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/231/customer-service/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.de/software/10036/zoho-desk Seite: 1 / 90\ Weiter: [Nächste Seite](https://www.getapp.de/software/10036/zoho-desk?page=2) > Zoho Desk ist eine cloudbasierte Helpdesk-Plattform, die Unternehmen jeder Größe bei der Verwaltung des Kundenservice unterstützt. Zu den wichtigsten Funktionen gehören die Verwaltung von Tickets für die Kundenbetreuung, ein Supportportal, Vertragsverwaltung und Berichterstellung. > > Bewertung: **4.5/5** von 2214 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 2214 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: 20,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Französisch, Hindi, Indonesisch, Italienisch, Japanisch, Niederländisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Spanisch, Thailändisch, Türkisch, Vietnamesisch - **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Deutschland, Frankreich, Indien, Indonesien, Italien, Kanada, Kolumbien, Malaysia, Mexiko, Neuseeland, Niederlande, Peru, Philippinen, Polen und 11 weitere ## Funktionen - @mentions - AI Copilot - API - Abrechnung & Rechnungsstellung - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Angebote / Schätzungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung ## Integrationen (80 insgesamt) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.getapp.de/directory/231/customer-service/software) - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Kundensupport Software](https://www.getapp.de/directory/562/customer-support/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Kundenengagement Software](https://www.getapp.de/directory/650/customer-engagement/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.de/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1727 reviews) ## Nutzerbewertungen ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21. Juli 2023* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Nachteile**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7. August 2025* | Druck | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Nachteile**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3. April 2025* | Automotive | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Nachteile**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6. August 2025* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Nachteile**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14. Februar 2025* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Nachteile**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- Seite: 1 / 90\ Weiter: [Nächste Seite](https://www.getapp.de/software/10036/zoho-desk?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/10036/zoho-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten