Tipalti

Excellent Customer Support, I'd rank it among the best. You can actually CALL them (!). Sometimes you have to leave a voice message but they get back to your promptly; same if you email them. Uploading payment instructions is very straightforward.

Knowing if a recipient is indeed “payable” is sometimes a bit difficult to determine. However, such recipients seem to be in hard-to-pay countries. Tipalti is always trying to improve things though.

The software was easy to use, and made the process for onboarding vendors quick and seamless. Vendors were able to assist with the creation of their own profiles and were able to navigate the portal pretty easily. This eliminated a lot of tedious work on our AP side. It allowed us to have vendor profiles setup quickly and allowed us to process payments in a timely manner. I also really like the fact that the software recognizes past invoices and vendors we've worked with, and can populate future invoice processing based on these past transactions. We work with the same vendors on a consistent basis, so when the software recognizes that and helps us create invoices based on past projects, it helps speed things up on our end. An incredible timesaver!

We send out batches of payments each week since we work with tons of vendors, but unfortunately we don't get alerts when a payment for a specific vendor doesn't go through. This could be for numerous reasons, but we don't realize that the payment was denied until a vendor reaches out. Then we need to navigate back to the transactions to figure out why it didn't go through. So maybe more alerts/notifications when something gets denied especially in regards to payment processing as that is the main reason for our utilization of this software and we can't afford any delays in remittance.