Track-It!

Track-It!

Helpdesk und Asset Management.

4.2/5 (66 Bewertungen)

Track-It! Übersicht

Im Lieferumfang von Track-It! ist eine 30-Tage-Testversion enthalten, die jederzeit aufgerüstet werden kann. Alle gebührenpflichtigen Track-It!-Tarife sind vollständig skalierbar und enthalten Support- und Video-Tutorials. Track-It! hat einen webbasierten Client und einen Windows-Client. Track-It! enthält Video-Setup-Tutorials und eine Online-Wissensdatenbank.

Preis

Beginnt ab
995,00 $
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika

Unterstützte Sprachen

Englisch, Französisch, Deutsch, Portugiesisch, Spanisch

Track-It! Bewertungen

Gesamtbewertung
4.2/5
80% Positive Bewertungen
27
Ausgezeichnet
26
Sehr gut
10
Durchschnitt
2
Gering
1
Schlecht
Richard R.
Mit Google übersetzen

The Price Vs Functionality ratio still separates Track-It! from the rest of the SMBs solutions

Bewertet am 23.1.2015
Quelle der Bewertung: Capterra

To summarise; if you are on limited budget but looking for a feature rich product that is going to transform your IT Maturity from chaotic & reactive to proactive, then look no further than Track-It!
I've been associated with Track-It! for over 15 years since version 2. I was part of a small team in the UK that grew the business Track-It! in the UK, using - of course - Track-It!
The pros about Track-It! is that it is a product that is pretty much out of the box, easy to install & configure, with a getting started guide that is prescriptive & can get you up & running in days as oppose to weeks & months. Ultimately when managing a small help desk, you want to know what you are supporting, who is using what you are supporting & then having the ability to communicate with your end users via a number of methods. The when managing the ticket, the ability to categorise, prioritise, assign, notify & escalate. Track-It! allows you to do this all this. Change Requests, Purchasing, Software Licencing & naturally strong reporting capabilities. Track-It! really does have a lot to offer.
From the founding company Blue Ocean Software to BMC Software, the product team is still pretty much in place & very customer centric utilising the in-built communities & customer led feature requests to further develop the product. The model has not really changed since day one that you are able to download a fully functional 30 day demo to evaluate. Trust Track-It! has been a brand backed by it's delivery & it's no surprise that at over 50,000 customers it is the world's most widely installed helpdesk system.
So if you are looking for an integrated help desk & asset management solution, then definitely consider Track-It!
Where Track-It! will be limited is if you are looking for a flexible, fully customisable solution. If this is what you are looking for, then Track-It! is not the right product & BMC offer products such as Remedyforce, FootPrints, Remedy & Remedy onDemand to cater for this requirement.
InfraVision are an elite BMC partner & have witnessed over the last 18 months a significant growth in Track-It! with the UK & Irish markets, which would suggest that companies are looking for simple, out of the box solutions & not implement process for process sake!
We are more than happy to back our words of this review & prior to evaluating, if you would like to receive a Track-It! overview to enhance your evaluation experience, then contact us at info@infravision.com

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Jacquie H.
Mit Google übersetzen

Track-It, The Best Helpdesk software I have used

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.10.2016
Quelle der Bewertung: Capterra

I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It.

Vorteile

Ease of use
Functionality
Cost
Support
User Advocate Web Site
Innovations

Nachteile

purchasing module

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Alex R.
Mit Google übersetzen

Excellent and Economical entry level and small business Help Desk tool

Bewertet am 28.1.2015
Quelle der Bewertung: Capterra

I have been working with Track-It! for over five years now, happily watching how it continues to develop and evolve with each new iteration.
Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool. It is best suited for organizations that are taking their first steps to go from a manual to an automated Help Desk system, organizations that have outgrown a basic, home-made help desk system, and any organization that requires a full-featured, solid and easy to use help desk system at an affordable price.

Pros:
* Very easy to install and configure
* Very easy and intuitive to use
* Mature and very stable software (Version 11.4 as of this writing)
* Excellent technical support
* Excellent tips and tricks support from a very active users and developers community (through BMC's communities site)
* Economical, starting at under $1,000
* All-included, full-featured software. Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features.
* Includes the powerful Crystal Reports as its main built-in reporting engine.

Cons:
* Limited customization options - may not be suitable for organizations with highly specialized needs.
* Does not support compartments / separate workspaces / multi-organizations configurations.
* No Cloud version available at this stage.
* Report Customization requires knowledge of Crystal Reports. This is fine for organizations that have CR experts on board, but requires some learning effort if no one is familiar with CR.

Altogether, this is an ideal and very affordable tool for its target market. There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Joseph Z.
Mit Google übersetzen

Track-IT by Numara

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 25.10.2018
Quelle der Bewertung: Capterra

For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.

Vorteile

The stability of the product. The customization aspect...adding fields. The options seem limitless.

Nachteile

The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).

Mit Google übersetzen

Antwort von BMC Software

Hi Joseph, thanks for the feedback. You should take a look at our new Track-It! 2018 version. It has some great new features, a new modern web interface and is a free upgrade to customers on support. I think it may be exactly what you are looking for.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Tyler F.
Mit Google übersetzen

Great product for our organization

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.9.2016
Quelle der Bewertung: Capterra

Track-It was in place when I came aboard, but not used consistently. I helped to re-implement the software and we have seen a great deal of adoption from all of the team members and it is bringing valuable visibility to the management team...enough so that they have hired two additional team members since. It's easy to use and helps us keep track of everything we are working on.

Vorteile

Ease of use

Nachteile

Inability to assign more than one Technician or Requester. Also only being able to create routing on 3 levels if categorization. Needs event based functionality.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

Track-It! Preis

Beginnt ab
995,00 $
Preisoptionen
Kostenlose Testversion
Einmalige Lizenz
Preis-Leistungs-Verhältnis

Track-It! Funktionen


  • API
  • Aktivitäts-Dashboard
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • CRM-Integration
  • Chat
  • E-Mail-Integration
  • Echtzeitüberwachung
  • Integration von Dritten
  • Kontakt-Historie
  • Kundenspezifisches Branding
  • Multi-Channel-Kommunikation
  • Priorisierung
  • Social-Media-Integration
  • Sofortnachrichten
  • Support Ticket Management
  • Umfragen & Feedback
  • Wissensbasis-Management
  • Workflow-Management
  • Überwachung

Track-It! Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Track-It!.

F. Welche Preispläne bietet Track-It! an?

Track-It! bietet folgende Kostenpläne an:

Beginnt ab: 995,00 $

Preismodell: Einmalige Lizenz

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Track-It!?

Wir haben keine Informationen über die Funktionen von Track-It!

F. Wer sind die typischen Nutzer von Track-It!?

Track-It! hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Track-It! unterstützt?

Track-It! unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Portugiesisch, Spanisch

F. Welche Preispläne bietet Track-It! an?

Track-It! hat folgende Preismodelle:

Einmalige Lizenz

F. Unterstützt Track-It! mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Track-It! unterstützt

F. Mit welchen anderen Applikationen integriert Track-It!?

Wir haben keine Informationen darüber, welche Integrationen Track-It! hat

F. Welche Varianten der Kundenbetreuung bietet Track-It! an?

Track-It! bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen