Track-It! Übersicht

Was ist Track-It!?

Im Lieferumfang von Track-It! ist eine 30-Tage-Testversion enthalten, die jederzeit aufgerüstet werden kann. Alle gebührenpflichtigen Track-It!-Tarife sind vollständig skalierbar und enthalten Support- und Video-Tutorials. Track-It! hat einen webbasierten Client und einen Windows-Client. Track-It! enthält Video-Setup-Tutorials und eine Online-Wissensdatenbank.

Track-It! Übersicht

Kosten

Beginnt ab
995,00 $

Preisoptionen

Gratis Testen
Einmalige Lizenz
Preis-Leistungs-Verhältnis

Track-It! Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika
Unterstützte Sprachen
Englisch, Französisch, Deutsch, Portugiesisch, Spanisch

Screenshots

Track-It! Screenshot: TrackIt! - Help desk management - Tracking
Track-It! Screenshot: TrackIt! - Help desk management - Tracking Track-It! Screenshot: TrackIt! - Help desk management - Work Track-It! Screenshot: TrackIt! - Help desk management - 5.0 Track-It! Screenshot: TrackIt! - Help desk management - Demo Track-It! Screenshot: TrackIt! - Help desk management - Desk Track-It! Screenshot: TrackIt! - Help desk management - Technician Track-It! Screenshot: TrackIt! - Help desk management - Work Order Track-It! Screenshot: TrackIt! - Help desk management - Overdue Track-It! Screenshot: TrackIt! - Help desk management - Home page Track-It! Screenshot: TrackIt! - Help desk management - Pro Web

Track-It! Bewertungen

Track-It! Bewertungen

Gesamtbewertung
4,1
/
5
Ausgezeichnet
28

Sehr gut
26

Durchschnitt
11

Gering
2

Schlecht
1

Preis-Leistungs-Verhältnis
4
Funktionen
3,9
Bedienkomfort
4,1
Kundenbetreuung
4,2
79% haben diese Anwendung empfohlen
Miguel N.

Solid option for companies seeking a home grown solution !

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!


Mit Google übersetzen
Richard R.

The Price Vs Functionality ratio still separates Track-It! from the rest of the SMBs solutions

To summarise; if you are on limited budget but looking for a feature rich product that is going to transform your IT Maturity from chaotic & reactive to proactive, then look no further than Track-It!
I've been associated with Track-It! for over 15 years since version 2. I was part of a small team in the UK that grew the business Track-It! in the UK, using - of course - Track-It!
The pros about Track-It! is that it is a product that is pretty much out of the box, easy to install & configure, with a getting started guide that is prescriptive & can get you up & running in days as oppose to weeks & months. Ultimately when managing a small help desk, you want to know what you are supporting, who is using what you are supporting & then having the ability to communicate with your end users via a number of methods. The when managing the ticket, the ability to categorise, prioritise, assign, notify & escalate. Track-It! allows you to do this all this. Change Requests, Purchasing, Software Licencing & naturally strong reporting capabilities. Track-It! really does have a lot to offer.
From the founding company Blue Ocean Software to BMC Software, the product team is still pretty much in place & very customer centric utilising the in-built communities & customer led feature requests to further develop the product. The model has not really changed since day one that you are able to download a fully functional 30 day demo to evaluate. Trust Track-It! has been a brand backed by it's delivery & it's no surprise that at over 50,000 customers it is the world's most widely installed helpdesk system.
So if you are looking for an integrated help desk & asset management solution, then definitely consider Track-It!
Where Track-It! will be limited is if you are looking for a flexible, fully customisable solution. If this is what you are looking for, then Track-It! is not the right product & BMC offer products such as Remedyforce, FootPrints, Remedy & Remedy onDemand to cater for this requirement.
InfraVision are an elite BMC partner & have witnessed over the last 18 months a significant growth in Track-It! with the UK & Irish markets, which would suggest that companies are looking for simple, out of the box solutions & not implement process for process sake!
We are more than happy to back our words of this review & prior to evaluating, if you would like to receive a Track-It! overview to enhance your evaluation experience, then contact us at info@infravision.com


Mit Google übersetzen
Paul G.

TrackIT is an average product that has not changed much in 10 years


Mit Google übersetzen
Italo P.

I have worked for more than 4 years with the application and it is very useful to classify...

Good control of the Helpdesk department management and reporting


Mit Google übersetzen
Amanda W.

Track-It Helps Me Stay Organized

Our experience has been great! Helps delegate and track issues in an easy way.


Mit Google übersetzen
Miguel N.
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Solid option for companies seeking a home grown solution !

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 21.2.2018
Quelle der Bewertung: Capterra

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Vorteile

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Nachteile

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Richard R.
Übersetzen auf: Deutsch

The Price Vs Functionality ratio still separates Track-It! from the rest of the SMBs solutions

Bewertet am 23.1.2015
Quelle der Bewertung: Capterra

To summarise; if you are on limited budget but looking for a feature rich product that is going to transform your IT Maturity from chaotic & reactive to proactive, then look no further than Track-It!
I've been associated with Track-It! for over 15 years since version 2. I was part of a small team in the UK that grew the business Track-It! in the UK, using - of course - Track-It!
The pros about Track-It! is that it is a product that is pretty much out of the box, easy to install & configure, with a getting started guide that is prescriptive & can get you up & running in days as oppose to weeks & months. Ultimately when managing a small help desk, you want to know what you are supporting, who is using what you are supporting & then having the ability to communicate with your end users via a number of methods. The when managing the ticket, the ability to categorise, prioritise, assign, notify & escalate. Track-It! allows you to do this all this. Change Requests, Purchasing, Software Licencing & naturally strong reporting capabilities. Track-It! really does have a lot to offer.
From the founding company Blue Ocean Software to BMC Software, the product team is still pretty much in place & very customer centric utilising the in-built communities & customer led feature requests to further develop the product. The model has not really changed since day one that you are able to download a fully functional 30 day demo to evaluate. Trust Track-It! has been a brand backed by it's delivery & it's no surprise that at over 50,000 customers it is the world's most widely installed helpdesk system.
So if you are looking for an integrated help desk & asset management solution, then definitely consider Track-It!
Where Track-It! will be limited is if you are looking for a flexible, fully customisable solution. If this is what you are looking for, then Track-It! is not the right product & BMC offer products such as Remedyforce, FootPrints, Remedy & Remedy onDemand to cater for this requirement.
InfraVision are an elite BMC partner & have witnessed over the last 18 months a significant growth in Track-It! with the UK & Irish markets, which would suggest that companies are looking for simple, out of the box solutions & not implement process for process sake!
We are more than happy to back our words of this review & prior to evaluating, if you would like to receive a Track-It! overview to enhance your evaluation experience, then contact us at info@infravision.com

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Paul G.
Branche: Gastgewerbe
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

TrackIT is an average product that has not changed much in 10 years

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 12.2.2018
Quelle der Bewertung: Capterra

Vorteile

The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature...

Nachteile

Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Italo P.
Übersetzen auf: Deutsch

I have worked for more than 4 years with the application and it is very useful to classify incidents

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 22.3.2018
Quelle der Bewertung: Capterra

Good control of the Helpdesk department management and reporting

Vorteile

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high

Nachteile

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Amanda W.
Branche: Krankenhausversorgung & Gesundheitswesen
Untern. Größe: 1.001-5.000 Mitarbeiter
Übersetzen auf: Deutsch

Track-It Helps Me Stay Organized

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.2.2020
Quelle der Bewertung: SoftwareAdvice

Our experience has been great! Helps delegate and track issues in an easy way.

Vorteile

Track-It Helps Me Stay Organized. I love being able to see all my assigned tickets in one spot and see the updates to the issues. The e-mail notifications are useful, too!

Nachteile

I don't really have any complaints about the software. We uses it daily and will continue to do so.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
8/10
Basierend auf 68 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Track-It! Preis

Track-It! Preis

Beginnt ab
995,00 $
Gratis Testen
Einmalige Lizenz
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4/5
Basierend auf 68 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Track-It! Funktionen

Track-It! Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Self-Service Portal
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
3,9/5
Basierend auf 68 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Videos und Anleitungen

Videos und Anleitungen

Track-It! Häufig gestellte Fragen

Track-It! Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Track-It!.

F. Welche Preispläne bietet Track-It! an?

Track-It! bietet folgende Kostenpläne an:

Beginnt ab: 995,00 $

Preismodell: Einmalige Lizenz

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Track-It!?

Wir haben keine Informationen über die Funktionen von Track-It!

F. Wer sind die typischen Nutzer von Track-It!?

Track-It! hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Track-It! unterstützt?

Track-It! unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Portugiesisch, Spanisch

F. Welche Preispläne bietet Track-It! an?

Track-It! hat folgende Preismodelle:

Einmalige Lizenz

F. Unterstützt Track-It! mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte Track-It! unterstützt

F. Mit welchen anderen Applikationen integriert Track-It!?

Wir haben keine Informationen darüber, welche Integrationen Track-It! hat

F. Welche Varianten der Kundenbetreuung bietet Track-It! an?

Track-It! bietet folgende Optionen für Kundensupport:

Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen