Talkdesk Übersicht

Was ist Talkdesk?

Talkdesk ist die weltweit führende, browserbasierte Kontaktcenter-Lösung, die Unternehmen in aller Welt dabei unterstützt, stärkere Kundenbeziehungen aufzubauen. Talkdesk, dem Box, Shopify und Tausende anderer führender kundenorientierter Unternehmen vertrauen, bietet Agenten einen Rundumblick auf den Kunden.

Mit der Lösung von Talkdesk können Unternehmen:
– Persönlichere Gespräche mit Kunden und Interessenten führen.
– Die Produktivität und Effizienz ihrer Teams verbessern.
– Datengestützte Entscheidungen treffen, um die Leistungskennzahlen zu verbessern.

Talkdesk bietet eine nahtlose Integration mit Geschäftstools wie Salesforce, Zendesk, Slack, Desk.com und mehr als 20 anderen führenden Anwendungen. Dank Hunderter anpassbarer Funktionen, einschließlich automatisierter Workflows, Live-Berichterstattung und kompetenzbasiertem Routing, ist Talkdesk die ideale Kontaktcenter-Lösung für Unternehmen jeder Größe.

Talkdesk Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Talkdesk Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Indien und 3 weitere , Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch

Medien

Talkdesk Customer Activity Feed
Talkdesk Historical Reporting Dashboard
Talkdesk Live Reporting Dashboard
Talkdesk for Salesforce
Talkdesk for Zendesk
Talkdesk Callbar
Talkdesk Screenshot: Talkdesk Customer Activity Feed Talkdesk Screenshot: Talkdesk Historical Reporting Dashboard Talkdesk Screenshot: Talkdesk Live Reporting Dashboard Talkdesk Screenshot: Talkdesk for Salesforce Talkdesk Screenshot: Talkdesk for Zendesk Talkdesk Screenshot: Talkdesk Callbar

Talkdesk Bewertungen

Talkdesk Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
418

Sehr gut
201

Durchschnitt
28

Gering
4

Schlecht
6

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,4
Bedienkomfort
4,7
Kundenbetreuung
4,6
94% haben diese Anwendung empfohlen
Cortney K.

TalkDesk is above the rest! - Cortney K

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.


Mit Google übersetzen
Eulogio A.

Great sound quality... Admin page has room for improvement.


Mit Google übersetzen
Verifizierter Rezensent

Worst experience we had

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.


Mit Google übersetzen
Anthony G.

My Talkdesk experience

All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.


Mit Google übersetzen
Kerri K.

Talkdesk was there when we needed it

Easy to use, with the options to expand and customize TD to your needs.


Mit Google übersetzen
Cortney K.
Branche: Immobilien
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

TalkDesk is above the rest! - Cortney K

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 18.11.2019
Quelle der Bewertung: Capterra

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Vorteile

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Nachteile

Sometimes the audio is best when connected via ethernet cable.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Eulogio A.
Branche: Immobilien
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great sound quality... Admin page has room for improvement.

Täglich für 6-12 Monate genutzt
Bewertet am 14.9.2020
Quelle der Bewertung: Capterra

Vorteile

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!!

Nachteile

Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Verifizierter Rezensent
Branche: Internet
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Worst experience we had

Bewertet am 6.11.2015
Quelle der Bewertung: GetApp

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Vorteile

Nice app, nice design, easy to use, good quality of sound.

Nachteile

Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Übersetzen auf: Deutsch

Antwort von Talkdesk

We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Anthony G.
Branche: Gastgewerbe
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

My Talkdesk experience

Täglich für 6-12 Monate genutzt
Bewertet am 17.8.2020
Quelle der Bewertung: Capterra

All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Vorteile

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Nachteile

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Kerri K.
Branche: Immobilien
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Talkdesk was there when we needed it

Täglich für 6-12 Monate genutzt
Bewertet am 14.9.2020
Quelle der Bewertung: Capterra

Easy to use, with the options to expand and customize TD to your needs.

Vorteile

I really like how Talkdesk allows you to view and customize the reporting section of the site. You are able to see the statuses of your agents and the number of calls coming in, response times, etc. Having a dashboard so visibly appealing and easily usable is fantastic.

Nachteile

I do NOT like that you cannot put a client on hold. You have to mute them before finding the number to transfer them. Super frustrating.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Nutzerempfehlung
8,8/10
Basierend auf 657 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Talkdesk Preis

Talkdesk Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 657 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Talkdesk Funktionen

Talkdesk Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Chat
Echtzeit-Berichterstattung
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Kontaktmanagement
Kundenspezifisches Branding
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Werkzeuge zur Zusammenarbeit
Funktionen
4,4/5
Basierend auf 657 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Talkdesk Häufig gestellte Fragen

Talkdesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Talkdesk.

F. Welche Preispläne bietet Talkdesk an?

Talkdesk bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Talkdesk?

Wir haben keine Informationen über die Funktionen von Talkdesk

F. Wer sind die typischen Nutzer von Talkdesk?

Talkdesk hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von Talkdesk unterstützt?

Talkdesk unterstützt die folgenden Sprachen:

Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Talkdesk an?

Talkdesk hat folgende Preismodelle:

Abonnement

F. Unterstützt Talkdesk mobile Geräte?

Talkdesk unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Talkdesk?

Talkdesk kann in folgende Anwendungen integriert werden:

Freshdesk, Help Scout, LiveChat, Nimble, Olark, Pipedrive, PlayVox, Slack, Zendesk, injixo

F. Welche Varianten der Kundenbetreuung bietet Talkdesk an?

Talkdesk bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen