Talkdesk

Weltweit führende cloudbasierte Kontaktcenter-Software.

4,6 /5 (575 Bewertungen) Eine Bewertung verfassen!

Talkdesk Übersicht

Was ist Talkdesk?

Talkdesk ist die weltweit führende, browserbasierte Kontaktcenter-Lösung, die Unternehmen in aller Welt dabei unterstützt, stärkere Kundenbeziehungen aufzubauen. Talkdesk, dem Box, Shopify und Tausende anderer führender kundenorientierter Unternehmen vertrauen, bietet Agenten einen Rundumblick auf den Kunden.

Mit der Lösung von Talkdesk können Unternehmen:
– Persönlichere Gespräche mit Kunden und Interessenten führen.
– Die Produktivität und Effizienz ihrer Teams verbessern.
– Datengestützte Entscheidungen treffen, um die Leistungskennzahlen zu verbessern.

Talkdesk bietet eine nahtlose Integration mit Geschäftstools wie Salesforce, Zendesk, Slack, Desk.com und mehr als 20 anderen führenden Anwendungen. Dank Hunderter anpassbarer Funktionen, einschließlich automatisierter Workflows, Live-Berichterstattung und kompetenzbasiertem Routing, ist Talkdesk die ideale Kontaktcenter-Lösung für Unternehmen jeder Größe.

Talkdesk Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Talkdesk Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika
Unterstützte Sprachen
Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

Screenshots

Talkdesk Screenshot: Talkdesk Customer Activity Feed
Talkdesk Screenshot: Talkdesk Customer Activity Feed Talkdesk Screenshot: Talkdesk Historical Reporting Dashboard Talkdesk Screenshot: Talkdesk Live Reporting Dashboard Talkdesk Screenshot: Talkdesk for Salesforce Talkdesk Screenshot: Talkdesk for Zendesk Talkdesk Screenshot: Talkdesk Callbar

Talkdesk Bewertungen

Talkdesk Bewertungen

Gesamtbewertung
4,6
/
5
Ausgezeichnet
371

Sehr gut
173

Durchschnitt
21

Gering
4

Schlecht
6

Preis-Leistungs-Verhältnis
4,5
Funktionen
4,5
Bedienkomfort
4,7
Kundenbetreuung
4,6
95% haben diese Anwendung empfohlen
Cortney K.

TalkDesk is above the rest! - Cortney K

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.


Mit Google übersetzen
Twinnie X.

Most powerful and efficient telephone software

Love this software can calculate calls to monitor the volumes


Mit Google übersetzen
Kenley B.

This is how you communicate with your customers fast and effectively!

Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.


Mit Google übersetzen
Verifizierter Rezensent

Worst experience we had

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.


Mit Google übersetzen
Tyler F.

Powerful phone system, though focus shifting away from startups

We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.


Mit Google übersetzen
Cortney K.
Branche: Immobilien
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

TalkDesk is above the rest! - Cortney K

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 18.11.2019
Quelle der Bewertung: Capterra

TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.

Vorteile

The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!

Nachteile

Sometimes the audio is best when connected via ethernet cable.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Twinnie X.
Branche: Gesundheit, Wellness & Fitness
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Most powerful and efficient telephone software

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 27.8.2019
Quelle der Bewertung: Capterra

Love this software can calculate calls to monitor the volumes

Vorteile

Have automatic option to call patient back when miss a call

Nachteile

There's nothing I don't like bout this software

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Kenley B.
Branche: Immobilien
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

This is how you communicate with your customers fast and effectively!

Täglich für 6-12 Monate genutzt
Bewertet am 19.5.2020
Quelle der Bewertung: Capterra

Manual calls are now the thing of the past. I can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world.

Vorteile

The ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce.

I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. - Kenley B

Nachteile

There is no texting feature. Most customers love to text or take a call these days. I think talkdesk could do wonderful if they incorporated a texting feature to their platform. I also would like for a whisper effect on the reporting feature.

The ability to say something to my representative while they are on a call, and customers cant hear what I'm saying would be amazing. This way I can coach them on what to say without distracting them from the call. - Kenley B

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Verifizierter Rezensent
Branche: Internet
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Worst experience we had

Bewertet am 6.11.2015
Quelle der Bewertung: GetApp

I was really happy that i found a cloud sollution for our company with lots of integrations.
The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great.

Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number.

After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money.

This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem.
Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.

Vorteile

Nice app, nice design, easy to use, good quality of sound.

Nachteile

Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.

Übersetzen auf: Deutsch

Antwort von Talkdesk

We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Tyler F.
Branche: Internet
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Powerful phone system, though focus shifting away from startups

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.5.2020
Quelle der Bewertung: Capterra

We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.

Vorteile

Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.

Nachteile

For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,9/10
Basierend auf 575 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Talkdesk Preis

Talkdesk Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,5/5
Basierend auf 575 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Talkdesk Funktionen

Talkdesk Funktionen

API
Aktivitäts-Dashboard
Anrufaufzeichnung
Anrufer-ID
Anrufüberwachung
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
Echtzeit-Berichterstattung
Integration von Dritten
Kommunikationsmanagement
Konferenzschaltungen
Kontaktmanagement
Kundenspezifisches Branding
Sofortnachrichten
Umleitung der Anrufe
Videokonferenzen
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Funktionen
4,5/5
Basierend auf 575 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Talkdesk Häufig gestellte Fragen

Talkdesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Talkdesk.

F. Welche Preispläne bietet Talkdesk an?

Talkdesk bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Talkdesk?

Wir haben keine Informationen über die Funktionen von Talkdesk

F. Wer sind die typischen Nutzer von Talkdesk?

Talkdesk hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Talkdesk unterstützt?

Talkdesk unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Talkdesk an?

Talkdesk hat folgende Preismodelle:

Abonnement

F. Unterstützt Talkdesk mobile Geräte?

Talkdesk unterstützt die folgenden Geräte:

iPhone, iPad

F. Mit welchen anderen Applikationen integriert Talkdesk?

Talkdesk kann in folgende Anwendungen integriert werden:

Freshdesk, Help Scout, LiveChat, Nimble, Olark, Pipedrive, PlayVox, Slack, Zendesk, injixo

F. Welche Varianten der Kundenbetreuung bietet Talkdesk an?

Talkdesk bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen