Talkdesk

Talkdesk

Weltweit führende cloudbasierte Kontaktcenter-Software.

4.6/5 (433 Bewertungen)

Talkdesk Übersicht

Talkdesk ist die weltweit führende, browserbasierte Kontaktcenter-Lösung, die Unternehmen in aller Welt dabei unterstützt, stärkere Kundenbeziehungen aufzubauen. Talkdesk, dem Box, Shopify und Tausende anderer führender kundenorientierter Unternehmen vertrauen, bietet Agenten einen Rundumblick auf den Kunden.

Mit der Lösung von Talkdesk können Unternehmen:
– Persönlichere Gespräche mit Kunden und Interessenten führen.
– Die Produktivität und Effizienz ihrer Teams verbessern.
– Datengestützte Entscheidungen treffen, um die Leistungskennzahlen zu verbessern.

Talkdesk bietet eine nahtlose Integration mit Geschäftstools wie Salesforce, Zendesk, Slack, Desk.com und mehr als 20 anderen führenden Anwendungen. Dank Hunderter anpassbarer Funktionen, einschließlich automatisierter Workflows, Live-Berichterstattung und kompetenzbasiertem Routing, ist Talkdesk die ideale Kontaktcenter-Lösung für Unternehmen jeder Größe.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Lateinamerika, Mexiko, Mittlerer Osten und Afrika

Unterstützte Sprachen

Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

Talkdesk Bewertungen

Gesamtbewertung
4.6/5
95% Positive Bewertungen
279
Ausgezeichnet
131
Sehr gut
15
Durchschnitt
3
Gering
5
Schlecht
Valdrin T.
Mit Google übersetzen

Easy to set up and feature full contact center

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.3.2019
Quelle der Bewertung: Capterra

Overall experience is positive, it has many great features, a click to call extension, a callbar. It also has some things that are missing, however, the overall experience, we as admins of talkdesk, and our agents is positive.

Vorteile

The most I like about talkdesk is that it has many integrations with other 3rd party sites, such as Salesforce, Kustomer, Ytica, etc. And all of these integrations are already included, out of the box -- we don't have to do any coding, or API calls ourselves.

Besides that, we also like how easy it is to set up new agents, give them a new number, or add them to a ring group and they are ready to make and receive calls within minutes.

Nachteile

The least I like about Talkdesk is the reporting section. Granted, their scheduled reports and dashboards are great tools which we use daily; however they lack some quality of life features that will make creating and editing reports from a chore to an enjoyable experience.

The issue is that, once a scheduled report has been created, it cannot be edited anymore, and our team frequently has new hires and transfers so we have the need to add new members to different reports, but that is not possible, and instead we have to recreate the whole report from scratch.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10
Don A.
Mit Google übersetzen

The Best, Near Perfection Integration

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.2.2019
Quelle der Bewertung: Capterra

We have been using both SalesForce and TalkDesk for more than a year now for our company and it could have never been easier compared to what we were using before, I am really thankful that our team have discovered this platform. We started using SalesForce first for a few weeks but then TalkDesk happened and it has never been this easy for me and my team, Calls logged automatically, Cases auto populate with the correct and necessary details which results in fast and efficient customer response and information backtracking. We can never ask for a better service, The Talkdesk Live at our dashboard was super helpful for managing our Agents and for tracking our service level rates which is very important if you are working for a customer driven company/job. The only hiccup that we have experienced overall is SF connector not linking properly to the TalkDesk widget in which we figured was caused by Internet fluctuations whenever the connection speed gets lost/slow but with coordinating this with the Talkdesk Team and our IT department we were able to fix the issue and it barely happens anymore and when it does occur it can be easily fixed by reloading SF. Such an awesome service.

Vorteile

Integration is a breeze, My team and I never encountered any issues with the integration and the information of any of our call logs getting lost/missing

Nachteile

Callbar integration would sometimes disconnect fail, there are times where the information takes minutes to get transferred to Salesforce which is detrimental to fast customer interaction

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Verified Reviewer
Mit Google übersetzen

Fairly innovative company, not perfect but who is

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.1.2018
Quelle der Bewertung: Capterra

Vorteile

We've been with Talkdesk for over 2 years, and in that time they've proven to be hungry for the market, very innovative and collaborative. The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface. The sentiment reporting is invaluable and you often don't have to reach out to support since their knowledge base is ridiculously thorough.

Nachteile

We definitely noticed with the departure of our first CSM and transition to another, our rose colored glasses started to come off. Talkdesk suffered some serious outages later in 2017 (though they did their best to make it right after the fact). There are some seemingly obvious improvements that could be made to the product that they have so far de-prioritized over those shiny "innovative" features. Reporting more often than not requires exporting CSVs in order to truly dig into the data, and when you do have to contact support you'll always get a canned response, have to clarify and emphasize again, *then* the agent starts to answer your question.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Kenneth K.
Mit Google übersetzen

A fresh take on an old necessity

Täglich für 6-12 Monate genutzt
Bewertet am 21.6.2016
Quelle der Bewertung: Capterra

There are a lot of longstanding names in the call center software arena. Like many verticals with legacy providers, aging code bases make agile integration, extensibility, and the introduction of innovative new capabilities difficult.

Talkdesk is the relatively newcomer to the cloud call center software space that we found to be the perfect mix of fresh, full-featured, and reliable. After all, your phone system in nothing on which you can take a gamble.

As we have grown and our needs increased, so too have the capabilities of the Talkdesk platform. We have been very happy with the decision to leverage Talkdesk as our call center solution and look forward to continuing to leverage new platform capabilities as they are introduced.

Vorteile

1. A wide array of out of the box integrations with other widely used platforms
2. Great customer success management
3. An innovative team that is eager to add platform capabilities but consider tackling in new, potentially more effective ways than what currently exists.
4. Lots of opportunities to share feedback and participate in new beta offerings
5. Good value for the price per seat
6. Effective as a cross-company phone solution, both for call center and non call center staff

Nachteile

1. An API to an API. Because Talkdesk is built on top of twilio and other telephony providers, the API is effectively a bridge to another API which currently limits integration capabilities.
2. Sometimes slow to respond or ineffective technical customer support when troubleshooting integration issues.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10
Hugo L.
Mit Google übersetzen

Talkdesk for call centre

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.4.2019
Quelle der Bewertung: Capterra

I was initially a customer experience agent. As an agent, I was using Talkdesk as a tool to communicate with customers and keep track of my performance.

I am now a manager and use Talkdesk daily in order to manage the workflow of my employees. Additionnally, I always use Talkdesk to have a detail view of the performance from the member on my team. Based on their data, I will be able to performing adequate coaching sessions.

Vorteile

I like that as a supervisor I have a lot of visibility and detailed data about my agents performance. As such, I can offer personalized help to each of my agents in regards to their perfomance data shown on the Talkdesk software. It has helped me become a better manager and my employees become more performant. Additionnally, Talkdesk offers a lot of features in order for you to personalize your Talkdesk as per your needs. You can manipulate the lines and many other things in order to properly set the workflow.

Nachteile

I don't have many cons about this software. I do see some newer agents struggling with the user friendliness of it all. However, you learn pretty quickly to manipulate it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

Talkdesk Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Talkdesk Funktionen

  • API
  • Aktivitäts-Dashboard
  • Anrufaufzeichnung
  • Anrufer-ID
  • Anrufüberwachung
  • Automatische Benachrichtigungen
  • Berichterstattung und Statistik
  • CRM-Integration
  • SMS-Integration
  • Umleitung der Anrufe
  • Voice-Mail
  • Weiterleitung von Anrufen (Call Routing)
  • Überwachung

  • Berichterstattung über Anrufe
  • Chat
  • Integration von Dritten
  • Kommunikationsmanagement
  • Konferenzschaltungen
  • Live- / Videokonferenzen
  • Sofortnachrichten

Talkdesk Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Talkdesk.

F. Welche Preispläne bietet Talkdesk an?

Talkdesk bietet folgende Kostenpläne an:

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Talkdesk?

Wir haben keine Informationen über die Funktionen von Talkdesk

F. Wer sind die typischen Nutzer von Talkdesk?

Talkdesk hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Talkdesk unterstützt?

Talkdesk unterstützt die folgenden Sprachen:

Englisch, Französisch, Deutsch, Italienisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Talkdesk an?

Talkdesk hat folgende Preismodelle:

Abonnement

F. Unterstützt Talkdesk mobile Geräte?

Talkdesk unterstützt die folgenden Geräte:

iPhone

F. Mit welchen anderen Applikationen integriert Talkdesk?

Talkdesk kann in folgende Anwendungen integriert werden:

Freshdesk, Help Scout, LiveChat, Nimble, Olark live chat, Pipedrive, Slack, Zendesk, Zoho CRM, injixo

F. Welche Varianten der Kundenbetreuung bietet Talkdesk an?

Talkdesk bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen