Talkdesk

Das Design ist sehr ansprechend und nicht zu überfüllt gestaltet

Die Zuordnung zwischen Telefon-Nummer und Kunde funktioniert nicht zuverlässig.

The best features are the ones that our customer service and sales team use. The teams have to do calls on a daily basis and our customers are all over the world. We need to track our calls and make sure the experience with customers is the best we can offer. When we have new agents we use Talkdesk to listen to their calls and give them feedback.

So far we had only one issue. One day where Talkdesk was done, but the customer service helped us quickly and made us a discount on the next month's payment because of the time the app was down.

The studio flow builder is my favorite part about the tool. It's very easy and dynamic – empowering an admin to create and edit their IVR without Support.

I haven't been very pleased with Talkdesk as a VoIP solution. The integration with our ticketing system is very poor. Our agents have a fair amount of issues with logging in and the occasional dropped call, but that's do be expected when working remotely. Also their tech support is not the best, it requires a lot of back and forth and I find that I have to do all of the troubleshooting / figure it out on my own. Lastly, in order to listen to call recordings, you must have a Talkdesk account, as the recordings live in their system.

Talkdesk is one of the most basic CRM tools I've ever used. The interface is so simple, you can learn your way around in a few minutes. There's a section to add your notes to the call, different dispositions to end the call and different AUX states to put yourself in.I would recommend Talkdesk for small to medium size businesses looking for a simple but effective way to communicate with their customers. I absolutely love this tool.

The only missing feature would be, it does not generate a ticket for the calls and the outbound calls are not recorded. These are optional for some companies