ConnectWise Manage

Ein PSA-Tool zur Führung deines As-a-Service-Geschäfts

4,1 /5 (185 Bewertungen) Eine Bewertung schreiben

ConnectWise Manage Übersicht

Was ist ConnectWise Manage?

ConnectWise Manage ist eine Business-Management-Plattform, die entwickelt wurde, um dein Technologielösungsunternehmen zu betreiben und alles mit einer laut Hersteller hervorragenden Servicebereitstellung zu verbinden, dein Geschäft besser zu kennen, eine Abrechnung mit vollständiger Transparenz durchzuführen und reibungslose Übergaben zu ermöglichen. Die in ConnectWise Manage definierten Workflow-Regeln decken alle Bereiche des Geschäfts ab, von der Übermittlung gezielter Marketingkampagnen über die Verfolgung der Servicebereitstellung über Service-Level-Vereinbarungen bis hin zur Rechnungserstellung und Finanzverwaltung. Die App kann für Helpdesk- und Ticketmanagement, Projektmanagement, Zeiterfassung, Customer Relationship Management, Cloud-Anwendungsmanagement, Überwachung und Abrechnung, Versand und Abrechnung von Technikern, Ressourcennachverfolgung, Rechnungsstellung und Fakturierung, Beschaffung, Bestandsverwaltung und mehr verwendet werden.

ConnectWise Manage bietet eine Lösung zur Optimierung der IT mit Automatisierungsoptionen für Vorfallsmanagement, Verfügbarkeitsmanagement, Anforderungsmanagement, Service-Level-Management, Service-Berichterstattung, Service-Asset- und Konfigurationsmanagement sowie Wissensmanagement. Die anpassbaren Dashboards und Berichterstattungstools geben detaillierte Einblicke in alle deine wichtigsten KPIs. ConnectWise Manage wird auch als mobile App für den Umgang mit Serviceanfragen und den Datenzugriff von unterwegs aus bereitgestellt.

ConnectWise Manage Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ConnectWise Manage Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, Deutschland
Unterstützte Sprachen
Englisch

Medien

Create project plans from scratch or with project templates
Create pre-defined project checklists, move around tasks, and hold documents
Stay on top of ticket aging, time-to-resolution history, and total billable hours
Customize ticket views and arrange information in a way that suits you
Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies
Get full visibility on every client or company interaction
Manage multiple service portfolios from one sreen
Videos zu ConnectWise Manage Videos zu ConnectWise Manage ConnectWise Manage Screenshot: Create project plans from scratch or with project templates ConnectWise Manage Screenshot: Create pre-defined project checklists, move around tasks, and hold documents ConnectWise Manage Screenshot: Stay on top of ticket aging, time-to-resolution history, and total billable hours ConnectWise Manage Screenshot: Customize ticket views and arrange information in a way that suits you ConnectWise Manage Screenshot: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies ConnectWise Manage Screenshot: Get full visibility on every client or company interaction ConnectWise Manage Screenshot: Manage multiple service portfolios from one sreen

ConnectWise Manage Bewertungen

ConnectWise Manage Bewertungen

Gesamtbewertung
4,1
/
5
Ausgezeichnet
71

Sehr gut
73

Durchschnitt
30

Gering
4

Schlecht
7

Preis-Leistungs-Verhältnis
3,8
Funktionen
4,1
Bedienkomfort
3,6
Kundenbetreuung
3,9
78% haben diese Anwendung empfohlen
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


Mit Google übersetzen
Verifizierter Rezensent

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


Mit Google übersetzen
Verifizierter Rezensent

MSPs need to know about Connectwise Manage

We have saved a lot of time and have increased logged tickets and time for clients.


Mit Google übersetzen
James V.

OVeral shocking experience

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.


Mit Google übersetzen
Pricilla C.

CRM

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.


Mit Google übersetzen
Michael W.
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Long time ConnectWise user still loves ConnectWise

Bewertet am 29.6.2016
Quelle der Bewertung: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vorteile

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Nachteile

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Good Ticketing System for MSP and IT companies

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.8.2019
Quelle der Bewertung: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vorteile

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Nachteile

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 7.0/10

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

MSPs need to know about Connectwise Manage

Täglich für 6-12 Monate genutzt
Bewertet am 12.10.2020
Quelle der Bewertung: GetApp

We have saved a lot of time and have increased logged tickets and time for clients.

Vorteile

Ikke the ability of Connectwise Manage to log tickets and that it allows my team to add pictures and documents for better tracking. I also like the mobile app so my team can add and update tickets on-site

Nachteile

Leaning the new ticketing system as well as integrating with Automate was a bit of a challenge. ConnetWise support was able to assist us and get it setup.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

James V.
Branche: Computer-Vernetzung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

OVeral shocking experience

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 1.11.2019
Quelle der Bewertung: Capterra

We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Vorteile

The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Nachteile

Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Pricilla C.
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

CRM

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.7.2020
Quelle der Bewertung: Capterra

As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.

Vorteile

Product is simply laid out and easy to use. I prefer the desktop version but we just went full web version which is fine too.

Nachteile

I cant really think of any features or addons that need attention. I've been working with it for a while now and have adapted fine. I know how to do everything I need to do.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8/10
Basierend auf 185 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
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ConnectWise Manage Preis

ConnectWise Manage Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,8/5
Basierend auf 185 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

ConnectWise Manage Funktionen

ConnectWise Manage Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,1/5
Basierend auf 185 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

ConnectWise Manage Häufig gestellte Fragen

ConnectWise Manage Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Manage.

F. Welche Preispläne bietet ConnectWise Manage an?

ConnectWise Manage bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von ConnectWise Manage?

Wir haben keine Informationen über die Funktionen von ConnectWise Manage

F. Wer sind die typischen Nutzer von ConnectWise Manage?

ConnectWise Manage hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Mittlere Unternehmen

F: Welche Sprachen werden von ConnectWise Manage unterstützt?

ConnectWise Manage unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Manage an?

ConnectWise Manage hat folgende Preismodelle:

Abonnement

F. Unterstützt ConnectWise Manage mobile Geräte?

ConnectWise Manage unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert ConnectWise Manage?

ConnectWise Manage kann in folgende Anwendungen integriert werden:

Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, Jira, Kaseya VSA, LogicMonitor, Net-Results

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Manage an?

ConnectWise Manage bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support, Telefon-Support, Häufig gestellte Fragen, Forum, Video-Anleitungen