ConnectWise Manage

Ein PSA-Tool zur Führung deines As-a-Service-Geschäfts

4,1 /5 (181 Bewertungen) Eine Bewertung verfassen!

ConnectWise Manage Übersicht

Was ist ConnectWise Manage?

ConnectWise Manage ist eine Business-Management-Plattform, die entwickelt wurde, um dein Technologielösungsunternehmen zu betreiben und alles mit einer laut Hersteller hervorragenden Servicebereitstellung zu verbinden, dein Geschäft besser zu kennen, eine Abrechnung mit vollständiger Transparenz durchzuführen und reibungslose Übergaben zu ermöglichen. Die in ConnectWise Manage definierten Workflow-Regeln decken alle Bereiche des Geschäfts ab, von der Übermittlung gezielter Marketingkampagnen über die Verfolgung der Servicebereitstellung über Service-Level-Vereinbarungen bis hin zur Rechnungserstellung und Finanzverwaltung. Die App kann für Helpdesk- und Ticketmanagement, Projektmanagement, Zeiterfassung, Customer Relationship Management, Cloud-Anwendungsmanagement, Überwachung und Abrechnung, Versand und Abrechnung von Technikern, Ressourcennachverfolgung, Rechnungsstellung und Fakturierung, Beschaffung, Bestandsverwaltung und mehr verwendet werden.

ConnectWise Manage bietet eine Lösung zur Optimierung der IT mit Automatisierungsoptionen für Vorfallsmanagement, Verfügbarkeitsmanagement, Anforderungsmanagement, Service-Level-Management, Service-Berichterstattung, Service-Asset- und Konfigurationsmanagement sowie Wissensmanagement. Die anpassbaren Dashboards und Berichterstattungstools geben detaillierte Einblicke in alle deine wichtigsten KPIs. ConnectWise Manage wird auch als mobile App für den Umgang mit Serviceanfragen und den Datenzugriff von unterwegs aus bereitgestellt.

ConnectWise Manage Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ConnectWise Manage Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

ConnectWise Manage Screenshot: Stay on top of ticket aging, time-to-resolution history, and total billable hours
ConnectWise Manage Screenshot: Stay on top of ticket aging, time-to-resolution history, and total billable hours ConnectWise Manage Screenshot: Create project plans from scratch or with project templates ConnectWise Manage Screenshot: Gain full visibility into team resources for efficient daily schedule management and prioritization of emergencies ConnectWise Manage Screenshot: Create pre-defined project checklists, move around tasks, and hold documents ConnectWise Manage Screenshot: Customize ticket views and arrange information in a way that suits you ConnectWise Manage Screenshot: Get full visibility on every client or company interaction ConnectWise Manage Screenshot: Manage multiple service portfolios from one sreen

ConnectWise Manage Bewertungen

ConnectWise Manage Bewertungen

Gesamtbewertung
4,1
/
5
Ausgezeichnet
69

Sehr gut
72

Durchschnitt
30

Gering
4

Schlecht
6

Preis-Leistungs-Verhältnis
3,9
Funktionen
4,1
Bedienkomfort
3,6
Kundenbetreuung
3,9
78% haben diese Anwendung empfohlen
Michael W.

Long time ConnectWise user still loves ConnectWise

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.


Mit Google übersetzen
Verifizierter Rezensent

Good Ticketing System for MSP and IT companies

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.


Mit Google übersetzen
James D.

The Perfect MSP Management Software

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.


Mit Google übersetzen
Michael H.

ConnectWise is a horrible company and has mediocre products

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.


Mit Google übersetzen
Michelle D.

Good but needs work

It is fair it def needs work and live customer support over the phone.


Mit Google übersetzen
Michael W.
Übersetzen auf: Deutsch

Long time ConnectWise user still loves ConnectWise

Bewertet am 29.6.2016
Quelle der Bewertung: GetApp

I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user.

QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate.

Connectwise will try to sell you, quosal, connectwise, labtech.

Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks.

I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vorteile

Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Nachteile

It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Good Ticketing System for MSP and IT companies

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 28.8.2019
Quelle der Bewertung: Capterra

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vorteile

There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Nachteile

One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 7.0/10

James D.
Branche: Marketing & Werbung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

The Perfect MSP Management Software

Täglich für 6-12 Monate genutzt
Bewertet am 28.5.2020
Quelle der Bewertung: SoftwareAdvice

I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Vorteile

Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Nachteile

I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Michael H.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

ConnectWise is a horrible company and has mediocre products

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 15.5.2020
Quelle der Bewertung: Capterra

Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

Vorteile

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

Nachteile

It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale.
If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months.
ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Michelle D.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Good but needs work

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.5.2020
Quelle der Bewertung: Capterra

It is fair it def needs work and live customer support over the phone.

Vorteile

Fairy easy to learn and some
Features are great like service board and scheduling.
I like the ability to send my PO’s directly from the software.

Nachteile

Purchasing tab needs major work. You can have several back to back chats with support about the same issue and explain it the same way yet each time you get a completely different answer from each agent

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Nutzerempfehlung
8/10
Basierend auf 181 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

ConnectWise Manage Preis

ConnectWise Manage Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
3,9/5
Basierend auf 181 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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ConnectWise Manage Funktionen

ConnectWise Manage Funktionen

API
Abrechnung & Rechnungsstellung
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Audit Trail
Automatische Benachrichtigungen
Berichterstattung und Statistik
Bestandsverfolgung
Compliance Management
Daten-Import / -Export
Dokumentenmanagement
Dokumentenspeicher
Echtzeit-Berichterstattung
Echtzeit-Daten
Integration von Dritten
Inventarverwaltung
Wirtschaftsprüfung
Workflow-Management
Überwachung
Funktionen
4,1/5
Basierend auf 181 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Videos und Anleitungen

Videos und Anleitungen

ConnectWise Manage Häufig gestellte Fragen

ConnectWise Manage Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Manage.

F. Welche Preispläne bietet ConnectWise Manage an?

ConnectWise Manage bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von ConnectWise Manage?

Wir haben keine Informationen über die Funktionen von ConnectWise Manage

F. Wer sind die typischen Nutzer von ConnectWise Manage?

ConnectWise Manage hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von ConnectWise Manage unterstützt?

ConnectWise Manage unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Manage an?

ConnectWise Manage hat folgende Preismodelle:

Abonnement

F. Unterstützt ConnectWise Manage mobile Geräte?

ConnectWise Manage unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert ConnectWise Manage?

ConnectWise Manage kann in folgende Anwendungen integriert werden:

AuthAnvil, Auvik, BLUIQ, Bedrock Data, Cloud Elements, ConnectWise Automate, Evercontact, JIRA, Kaseya VSA, LogicMonitor

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Manage an?

ConnectWise Manage bietet folgende Optionen für Kundensupport:

Wissensdatenbank, Online-Support, Telefon-Support, Häufig gestellte Fragen, Forum, Video-Anleitungen