Copper

Copper

Das einzige CRM, das für Google empfohlen wird

4.4/5 (354 Bewertungen)

Copper Übersicht

ProsperWorks ist eine Customer Relationship Management (CRM) -App, die vollständig in die G Suite-Tools integriert ist, die du bereits verwendest, um einen nahtlosen Datenaustausch zwischen diesen Anwendungen zu ermöglichen. Die Google Mail-Integration ermöglicht dir auch, alle Kontaktinformationen, die mit deinen E-Mails verknüpft sind, direkt in deinem Posteingang anzuzeigen. Dazu gehören die grundlegenden Informationen des Kontakts wie Unternehmen, Berufsbezeichnung und Telefonnummer sowie der gesamte Interaktionsverlauf und die zugehörigen Dateien und Notizen.

Mit ProsperWorks kannst du auch Kontakte außerhalb von Google Mail verwalten, sodass du in der ProsperWorks-App eine umfassende Sicht auf den Kunden haben. Diese Kundenprofile werden automatisch mit Daten gefüllt, die aus dem Internet zusammengestellt werden, sowie aus Dateianhängen, die aus deinen E-Mails stammen. Die Profile zeigen deinen gesamten Interaktionsverlauf, ein Protokoll deiner E-Mails und alle deine vergangenen und bevorstehenden Kalendertermine. Du kannst Anrufe auch direkt von diesen Profilen aus tätigen, indem du eine integrierte Google Hangouts-Schaltfläche verwendest.

Neben dem Kundenmanagement bietet ProsperWorks auch ein Chancenmanagement. Über eine anpassbare Pipeline, die Drag-and-Drop-Bearbeitung unterstützt, kannst du eine visuelle Darstellung all deiner Möglichkeiten sehen. Du kannst benutzerdefinierte Filter verwenden, um tiefer in Informationen einzudringen, und die App sendet dir Warnungen, wenn Angebote scheinbar veraltet sind. ProsperWorks bietet auch einen Pipeline-Fortschrittsbericht, um zu sehen, wie sich die Geschäfte von Woche zu Woche entwickeln.

ProsperWorks bietet neben dem Kunden- und Opportunity-Management auch Lead-Management. Du kannst Leads aus einer deiner integrierten Apps importieren und eine Liste all deiner Leads mit Namen, Unternehmen, E-Mail, Telefon, Status und Eigentümer anzeigen. Du kannst diese Funktion verwenden, um Teammitgliedern neue Leads und Aufgaben zuzuweisen. Die App bietet empfohlene Aktionen für Folgeaufgaben und du kannst die Google Hangout-Interaktion verwenden, um Anrufe an Leads zu tätigen.

Preis

Beginnt ab
19,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika

Unterstützte Sprachen

Englisch

Copper Bewertungen

Gesamtbewertung
4.4/5
88% Positive Bewertungen
215
Ausgezeichnet
96
Sehr gut
20
Durchschnitt
13
Gering
10
Schlecht
Mark B.
Mit Google übersetzen

Copper, formerly ProsperWorks - Great tool for G Suite/Google Apps Users

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 12.8.2018
Quelle der Bewertung: GetApp

Vorteile

I've used Copper (under its original brand) both as a freelance digital contractor and in an agency setting. I found the standalone app to work fine, but there's no comparison to how well it worked with gMail, Google Docs and other elements of G Suite.

I read a Forbes article about the rebrand and apparently Copper signals a move for the company where their apps are on Google Cloud, and to better support G Suite, and that seems like great news. If you are an agency using G Suite it seems to be a no-brainer to use Copper to me. Especially for tracking emails and customer conversations related to opportunities. The rebrand caught me by surprise when I was looking for something for a client. The Forbes article sheds some light on the rebrand and evolution.

I'm a little biased as I wrote an article once for ProsperWorks, but this review is strictly from my experiences with the app, and the company. They have great customer success follow-up and have many scheduled support resources/weekly webinars to ensure you get the best out of your investment. I don't sell this app, I just was happy with how easy it was to use the tool, I've worked with Dynamics CRM, Salesforce and other CRM apps and I stand by my appreciation for how great this app is for G Suite and for agencies.

Nachteile

I think the Copper rebrand is a sign of lots of changes for this solution, and the Forbes article says that there are positive changes to further align this solution with the Google ecosystem. I will say that the rebrand was news to me, but I haven't used the app in a month or so now since a recent contract ended .

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

9.0/10
Verifizierter Rezensent
Mit Google übersetzen

Has helped me get my marketing leads in order

Wöchentlich für Mehr als 1 Jahr genutzt
Bewertet am 1.11.2018
Quelle der Bewertung: Capterra

Copper has made it easy for me to keep track of my leads. With it's basic functions anyone can use it without reading extensively through a guide or manual. I would recommend it to new businesses because of it's simplicity and inexpensiveness.

Vorteile

I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

Nachteile

The thing that I dislike most about Copper is the field mapping that needs to get done prior to importing a list of leads via an Excel sheet. If there is one error or if it doesn't recognize the information within a cell then it wont import it and it will give you a pop up window with the option to correct it right then and there. I've found myself fighting with it plenty of times because it wont accept what I'm writing and then I would resort to canceling everything and just deleting that contact from the list to add it manually afterwards just to get the import feature to work.

Also it is such a chore to import these lists, you have to click on so many menu items to get to the import function.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10
Alirio rubén R.
Mit Google übersetzen

I work with hundreds of clients in LATAM. Prosperwork is a great support to manage my company.

Täglich für 6-12 Monate genutzt
Bewertet am 14.7.2018
Quelle der Bewertung: Capterra

I work in a service company that offers hardware and software solutions with hundreds of clients in LATAM. Prosperwork is a fundamental support for the management of our company, it allows us to follow up on the objectives set, measure deviations, marketing actions and contact with our customers.

Vorteile

Prosperwork is a CRM, which works in the cloud, which allows improving the sales management of any company. Among the most brilliant features is the complete merger with the Google Suite, but that articulation does not stop there, it also has the option of integrating with other web tools such as MailChimp, on cloud solution for handling email marketing campaigns, which makes an essential support tool for the work of our marketing department.

It also offers synchronization with Dropbox, which makes it easy to transfer information through the tool.

Due to being a solution on cloud, you can follow up, in real time, the work of the sales department. Contributing to the making of early decisions, avoiding the deviation from the goal proposed by our board.

Nachteile

We are very satisfied with the solution presented by this software, to the point of not having found ourselves before anything we want to do and can not do it in the tool.

Although it is intuitive, it can be a bit confusing to use in the first few changes. Then, everything flows with a lot of precision and speed. The main reason for this situation is the large number of options and configurations that can be made in Prosperwork.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Duane K.
Mit Google übersetzen

This is the best CRM for a small business I have ever used

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 26.4.2018
Quelle der Bewertung: Capterra

Vorteile

Ease of use, Flexibility, Multi Businesses can be operated from the same database. This system is easy to customize and automate. I like that it can be automated to other programs I use using Zapier or direct links to the software through API. It is also most useful because it integrates well with Gmail. Training team members is easy and straightforward. Their support tools make bring new people onto the system effortless. Each channel of sales can have it's own steps process to complete a sale. You can do reports by each Channel.

Nachteile

Support tickets take too long to process. Rather than just provide an answer to your request, the system contacts you to make sure you still have the question open and then you must refresh the ticket. Seems to be a glitch in their Zhen Dest process. Because I am in China doing some work, I find this most irritating. I cannot seem to get them to fix this problem. I wrote a letter to the president of the company after he wrote me wanting to know my opinion of the system but he never answered. The company is growing quickly and that is good but sometimes it also causes delays in getting the little things fixed. Over all though, I give the company a 5 start rating for effort, design, support and usefulness.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verifizierter Rezensent
Mit Google übersetzen

A Must for Business!

Täglich für 1-5 Monate genutzt
Bewertet am 19.7.2018
Quelle der Bewertung: Capterra

The overall experience has been great! The training is very good and ProsperWorks makes a genuine effort to properly onboard their clients unlike some software companies that want to sign you up and then leave you on your own. At a bare minimum, ProsperWorks raises an awareness of where every opportunity is in the sales process for the rep and the manager, leading to more customer touches. When properly used, it's truly a tool to increase sales and provide guidance and structure for a sales person throughout their day. And it can be accessed from anywhere!

Vorteile

I like the robust feature set that ProsperWorks CRM offers. The ability for the application to "scrape" emails from the interactions with each client is a big plus, too. It's relatively easy-to-use for early to mid adopters and the learning curve for a deployment is minor assuming most the people in the organization are somewhat savvy with web-based applications. I'm a manager of an outside sales environment so the amount of administrative control and the ability to assign roles to specific reps is helpful. I can set it up where each rep sees their own activity and not the activity of others. The app version of the software for iOS and Android is awesome as well. Very robust. You can enter info on the fly using your smart phone and it's all waiting for you when you open your laptop! It's a must for anyone doing territory sales.

Nachteile

The biggest negative to me is the fact that when ProsperWorks tries to scrape the actual contact data, it's incomplete or inaccurate and needs to be completed or fixed. Any other complaint is relatively minor and can probably be overcome with some more training. Also, my company uses the enterprise version of Quickbooks and apparently, ProsperWorks only integrates with the web-based version. It would be nice if that option would be made available in the future.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote

8.0/10

Copper Preis

Beginnt ab
19,00 $/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Copper Funktionen

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Echtzeit-Daten
  • Integration von Dritten
  • Kalenderverwaltung
  • Mobile Integration
  • Social-Media-Integration

  • Elektronische Zahlungen
  • Kundendatenbank
  • Kundenspezifisches Branding

Copper Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Copper.

F. Welche Preispläne bietet Copper an?

Copper bietet folgende Kostenpläne an:

Beginnt ab: 19,00 $/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

F. Was sind die Hauptfunktionen von Copper?

Wir haben keine Informationen über die Funktionen von Copper

F. Wer sind die typischen Nutzer von Copper?

Copper hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Copper unterstützt?

Copper unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet Copper an?

Copper hat folgende Preismodelle:

Abonnement

F. Unterstützt Copper mobile Geräte?

Copper unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Copper?

Copper kann in folgende Anwendungen integriert werden:

Built.io Flow, Campaign Monitor, Grow, Klipfolio, Mailchimp, PandaDoc, PieSync, Slack, Tray.io, Workato

F. Welche Varianten der Kundenbetreuung bietet Copper an?

Copper bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen

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