InvGate Service Desk Übersicht
Was ist InvGate Service Desk?
InvGate bietet eine echte Service-Fulfillment-Lösung für mehrere Abteilungen mit einer verbundenen Asset-Management-Lösung – zur nahtlosen Integration zwischen der Serviceanfrage und dem Asset, das Service benötigt. InvGate bietet eine sehr intuitive und leicht verständliche Nutzeroberfläche, die einfach zu konfigurieren und zu verwenden sowie extrem effizient bei der Erfüllung von Kundenserviceanfragen ist.
Die InvGate-Funktionen umfassen IT-Service-Desk mit Gamification-Prämien und -Motivation, Problem- und Änderungsmanagement, Hardware- und Software-Tracking, Wissendatenbank- und Self-Service-Portale, Inventarrisikoerkennung und mehr. InvGate wird als SaaS-Service oder als On-Premise-Lösung bereitgestellt und lässt sich innerhalb weniger Minuten nach deinen individuellen Infrastrukturanforderungen bereitstellen.
Die erweiterten Datenanalyse-Tools von InvGate bieten Managementberichte und Einblicke in die kritischen Leistungskennzahlen. So lassen sich Geschäftsprozesse verbessern, Verschwendung minimieren und die Effizienz steigern.
Die codefreie Konfiguration ermöglicht drastisch reduzierte Implementierungszeiten und geringe laufende Servicekosten, um sofort Vorteile zu generieren und die Rendite zu maximieren.
InvGate Service Desk Übersicht
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InvGate Service Desk Funktionen
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InvGate Service Desk Bewertungen
InvGate Service Desk Bewertungen
The most flexible help desk software ever written. If you can think it, it will do it.
Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.
Stunningly beautiful yet powerful!
We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.
InvGate Service Desk Review
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.
Service Desk has made our support manageable
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Service Desk Invgate
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The most flexible help desk software ever written. If you can think it, it will do it.
Vorteile
Ease of use. We developed a short video and within minutes our end users were submitting help desk tickets. I am amazed how much information we can obtain from this software. The triggers and workflows are endless. Invgate support is phenomenal. "No" and "it can't" are not in their vocabulary. New feature development never ends. We have asked and they have created. One of the best choices we have ever made.
Nachteile
Active Directory integration is lacking features. I have submitted my ideas and what other programs are doing with AD and the Invgate team is working on it so this won't be a "Con" for long.
Stunningly beautiful yet powerful!
We wanted a Service Desk solution that is easy to use and yet can accomodate complex workflow, InvGate Service Desk can answer all of these.
I have used ServiceNow & Heat, those products are very verbose in terms of wording. InvGate SD is concise less word but more to usable actions.
I would recommend this highly to other people looking for ITSM solution.
Vorteile
- Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
- Query builder is the one I like most, consistency across the system, you learn once and you can use similar familiar query.
- Gamification is fun!
Nachteile
Built-in integrations to other platform or service is somewhat rather limited. But workaround for webcall and inbound API is welcome.
InvGate Service Desk Review
InvGate is a pretty good product overall. There are a lot of little annoyances, but if they were to fix these, it could be a pretty great product.
Vorteile
Affordable
Easy to setup
Ability to use variables when creating a ticket
Ability to add observers and collaborators to a ticket
Easy to do things like reassign and escalate
Nachteile
No Due Date field unless you use SLAs
No ability to delete a comment or edit a comment
If you add a comment before selecting Solve (which ultimately closes the ticket), you have to enter your solution again and select Solve for your solution to show up as the resolution
If you added a comment to a ticket when the owner has an out of office notification turned on in their email, the out of office email would create a new ticket
When printing out a lit of tickets for a user, the font is so small, it's hard to read. Took me a while to come up with a roundabout way to do it so that it was easily readable.
Each comment in a ticket doesn't have the day and time the comment was made. You get more general time stamps like "14 hours ago", "2 weeks ago", or "a month ago". Would be useful to know the date and time so that you can tell if something was done at the end of the day or the beginning.
Service Desk has made our support manageable
Despite it not being perfect, Service Desk has changed our support queue from being unmanageable to having everything tracked in one place, with time stamps and a request is never missed. Setup could be easier, but once complete, I would highly recommend this to a company looking to streamline their end-user support.
Vorteile
-Very good end-user experience
-Never miss a request
-Integration with JIRA
-Application integration (widgets)
Nachteile
-Setup is tedious
-Getting the correct permissions for all agents/users is a frustrating experience
-Somewhat confined to canned reports with little customization
Service Desk Invgate
Vorteile
It is a visually beautiful tool. The operation is intuitive. It is easy to install and configure
Nachteile
it would be missing that the entry of the initial information of the users in the requirements is improved
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InvGate Service Desk Preis
InvGate Service Desk Preis
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InvGate Service Desk Funktionen
InvGate Service Desk Funktionen
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InvGate Service Desk Häufig gestellte Fragen
InvGate Service Desk Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über InvGate Service Desk.
F. Welche Preispläne bietet InvGate Service Desk an?
InvGate Service Desk bietet folgende Kostenpläne an:
Preismodell: Einmalige Lizenz, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von InvGate Service Desk?
Wir haben keine Informationen über die Funktionen von InvGate Service Desk
F. Wer sind die typischen Nutzer von InvGate Service Desk?
InvGate Service Desk hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Mittlere Unternehmen
F: Welche Sprachen werden von InvGate Service Desk unterstützt?
InvGate Service Desk unterstützt die folgenden Sprachen:
Englisch, Portugiesisch, Spanisch
F. Welche Preispläne bietet InvGate Service Desk an?
InvGate Service Desk hat folgende Preismodelle:
Einmalige Lizenz, Abonnement
F. Unterstützt InvGate Service Desk mobile Geräte?
Wir haben keine Informationen darüber, welche Geräte InvGate Service Desk unterstützt
F. Mit welchen anderen Applikationen integriert InvGate Service Desk?
InvGate Service Desk kann in folgende Anwendungen integriert werden:
FileWave, Gmail, InvGate Assets, InvGate Assets, Microsoft Outlook, Zapier
F. Welche Varianten der Kundenbetreuung bietet InvGate Service Desk an?
InvGate Service Desk bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen
Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product.