Mentimeter

I have been using Mentimeter in my organization for audience engagement. It helps to set the mood for the session plus the results are visually appealing and helps to connect with the audience in a better way. We use it during our microsoft team meetings and also during virtual sessions. It is the best tool to engage audience in the current remote world.

My experience with the customer support is woeful. My first few interactions were with a bot, which could not resolve my problem. I then interacted with a human (?) who similarly has yet to resolve my issue. I would state the issue, 24 - 48 hours later I would get a response which did not address it. I would immediately respond and 24 - 48 hours later a different person/bot would respond. It's been a week now and I still don't have resolution. Their hours seem to be a Euro schedule with no weekend support. I have requested a refund and have received no response at all. The whole experience has been disappointing.

It was great from 2020 to 2023. It is now completely useless in 2024. Company refuses to issue a refund for my remaining balance of 2024 despite being a long-term user. Avoid at all costs!

My experience with mentimeter has been quite happy. It helped me reach wide range of learners with the use of real time leader board that created enthusiasm in learners.