Whatfix Übersicht

Was ist Whatfix?

Whatfix ist eine führende Plattform für die Produktakzeptanz, die Unternehmen dabei unterstützt, modernes und einfaches Onboarding, effektive Schulungen und besseren Support für Nutzer durch kontextabhängige Inhalte zu bieten, die zu gegebener Zeit angezeigt werden. Whatfix-In-App-Inhalte wie Komplettlösungen und Selbsthilfe ermöglichen personalisierte Nutzererfahrungen, um die Produktivität und das Engagement zu steigern. Vereinfache die Produktakzeptanz deiner Nutzer durch gezielte personalisierte Informationen und sammle gleichzeitig Erkenntnisse, die du für eine effektivere Softwarenutzung verwenden kannst.

Whatfix Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Whatfix Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Vereinigtes Königreich, Australien, China und 5 weitere , Indien, Japan, Deutschland, Brasilien, Mexiko
Unterstützte Sprachen
Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Englisch und 8 weitere , Französisch, Hebräisch, Irisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch

Medien

Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback.
See live: See walkthroughs play live to support with onboarding and learning of users
Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time
Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration.
Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs
Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application
Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement
Various different options to help you choose the most relevant type of information for most effective onboarding and engagement
Videos zu Whatfix Whatfix Screenshot: Whatfix Analytics: View user and usage data for your content. View information like: the number of times flows have been executed, the point where users are dropping off, user feedback. Whatfix Screenshot: See live: See walkthroughs play live to support with onboarding and learning of users Whatfix Screenshot: Pop-up: Use pop-ups to embed video and other messages to alert and inform users. It's also possible to schedule these for a future date and time Whatfix Screenshot: Intelligent Segmentation: Automatically contextualize walkthroughs based on the user and their location in the application, without needing to manually configure any rules or configuration. Whatfix Screenshot: Self-Help: Provide contextual, in-app help to users by pulling it in from various sources and knowledge-bases to enable a self-serve mode and reduce support costs Whatfix Screenshot: Widgets: Whatfix has various widgets such as Self-help, Tasklist, Smart-tips, Smart pop-ups, Guided pop-ups to help you deliver onboarding, training and support at the right time and the right location in the application Whatfix Screenshot: Walkthroughs: Create walkthroughs with zero-coding and deliver personalised step-by-step help to users to drive engagement and enablement Whatfix Screenshot: Various different options to help you choose the most relevant type of information for most effective onboarding and engagement

Whatfix Bewertungen

Whatfix Bewertungen

Gesamtbewertung
4,7
/
5
Ausgezeichnet
38

Sehr gut
20

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,6
Bedienkomfort
4,5
Kundenbetreuung
4,9
100% haben diese Anwendung empfohlen
Iziar R.

Help your customers understand your platform


Mit Google übersetzen
Hal R.

Whatflow flows implementation in a special education web based product

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.


Mit Google übersetzen
Rory R.

An extra layer of our software

We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.


Mit Google übersetzen
Tim L.

good APP


Mit Google übersetzen
Mohit J.

Reduced our support costs by 40%

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.

We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .

Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.


Mit Google übersetzen
Iziar R.
Branche: Computer-Software
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Help your customers understand your platform

Täglich für 6-12 Monate genutzt
Bewertet am 29.1.2018
Quelle der Bewertung: GetApp

Vorteile

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.

On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Nachteile

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Hal R.
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Whatflow flows implementation in a special education web based product

Bewertet am 15.7.2016
Quelle der Bewertung: GetApp

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Vorteile

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Nachteile

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Übersetzen auf: Deutsch

Antwort von Quicko Technosoft Labs PVT LTD

Thanks for the review, Hal.

We are working towards building the framework for selective actions on the flows, which should be released soon.

As per your feedback, our UX team is currently improving the editing experience.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Rory R.
Branche: Druck
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

An extra layer of our software

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 29.9.2020
Quelle der Bewertung: Capterra

We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.

Vorteile

WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.

Nachteile

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

Übersetzen auf: Deutsch

Antwort von Whatfix

Hey Rory,

Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review!

Best,
Pratheek

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 7.0/10

Tim L.
Branche: Telekommunikation
Untern. Größe: 10.000+ Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

good APP

Wöchentlich für Kostenlose Testversion genutzt
Bewertet am 1.8.2018
Quelle der Bewertung: GetApp

Vorteile

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Nachteile

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 6.0/10

Mohit J.
Branche: Informationstechnologie & -dienste
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Reduced our support costs by 40%

Bewertet am 9.9.2015
Quelle der Bewertung: GetApp

We implemented whatfix inside web dashboard of Cuztomise used by top management of large FMCG, Healthcare and Services companies mostly in India and Europe. Cuztomise platform is a complete DIY platform which enables companies to swiftly make changes to workflow.

We use to get a lot of calls from users in our support center asking help on making various modifications on platform. Even after having a complete FAQ and user manual, still users felt comfortable doing changes while on line with our support staff. We quickly realised that its very crucial for us to provide hand holding for our customers. Then we decided to try Whatfix .

Whatfix not only allowed us to provide user handholding but instantly helped us generate lot of guides which can literally be created by anyone quickly. We have experienced 40% reduction in calls which means lot of savings on our support costs.

Vorteile

- Easy to use, quickly create guides in various languages
- Easily convert guides to PDF, videos in few clicks
- Very easy to integrate

Nachteile

- Not exactly a con, but i would like it to be available for mobile also.

Übersetzen auf: Deutsch

Antwort von Quicko Technosoft Labs PVT LTD

Thanks for the amazing review, Mohit.

Currently, Whatfix is responsive and supports mobile web. Whatfix also supports hybrid HTML5 mobile apps.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
9/10
Basierend auf 58 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Whatfix Preis

Whatfix Preis

Beginnt ab
N/A
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 58 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Whatfix Funktionen

Whatfix Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,6/5
Basierend auf 58 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Whatfix Häufig gestellte Fragen

Whatfix Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Whatfix.

F. Welche Preispläne bietet Whatfix an?

Whatfix bietet folgende Kostenpläne an:

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Whatfix?

Wir haben keine Informationen über die Funktionen von Whatfix

F. Wer sind die typischen Nutzer von Whatfix?

Whatfix hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Mittlere Unternehmen

F: Welche Sprachen werden von Whatfix unterstützt?

Whatfix unterstützt die folgenden Sprachen:

Arabisch, Chinesisch (traditionell), Chinesisch (vereinfacht), Deutsch, Englisch, Französisch, Hebräisch, Irisch, Italienisch, Japanisch, Portugiesisch, Russisch, Spanisch

F. Welche Preispläne bietet Whatfix an?

Whatfix hat folgende Preismodelle:

Abonnement

F. Unterstützt Whatfix mobile Geräte?

Whatfix unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert Whatfix?

Whatfix kann in folgende Anwendungen integriert werden:

Atlassian Confluence, Bullhorn, Freshdesk, Google Analytics, Jira, Mixpanel, Moodle, Okta, Salesforce Sales Cloud, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Whatfix an?

Whatfix bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Online-Support, Telefon-Support, Wissensdatenbank, Video-Anleitungen