Smartsupp Live Chat
Smartsupp ist ein KOSTENLOSER Live-Chat mit Besuchererfassung.
4,7 /5 (225 Bewertungen) Eine Bewertung verfassen!Smartsupp Live Chat Übersicht
Was ist Smartsupp Live Chat?
Mit Smartsupp kannst du ein persönliches Gespräch mit deinen Besuchern beginnen und daraus zufriedene Kunden machen.
Dies ist mit 54.000 aktiven Kunden einer der weltweit beliebtesten E-Commerce-Chat. Nutze erweiterten Funktionen wie automatische Nachrichten, Besuchererfassung oder detaillierte Statistiken.
Deine Kunden sind gerade auf deiner Website unterwegs. Erstelle ein KOSTENLOSES Konto für immer und beginne noch heute mit ihnen zu chatten.
Smartsupp Live Chat Übersicht
Kosten
Preisoptionen
Smartsupp Live Chat Funktionen
Medien
Smartsupp Live Chat Bewertungen
Smartsupp Live Chat Bewertungen
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Cost effective?
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
When visitors come to my website, no popup notification, only voice notification
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GREAT WEB CHAT
Vorteile
Low prices, good customer support, video recording on the site.
Nachteile
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwort von Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vorteile
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Nachteile
Everything is fine and I have no objections to the program and its work.
Antwort von Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Cost effective?
Vorteile
the setup is quite easy and the dashboard is intuitive.
Nachteile
120 dollars a year is still quite a cost
the customer does not know if I am responding
while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation
Vorteile
simplicity, price, application on smartphone
Nachteile
customers leave quickly.
if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted
Antwort von Smartsupp
Thank you very much for your review!
You can solve the problem with missing customer contact info by setting a pre-chat form here https://www.smartsupp.com/app/settings/chatbox/options (screenshot: http://prntscr.com/pjxvcz ).
Also, the customers are able to see you are writing, but the do not see any activity if you are deleting text or making a pause to think for a bit. That is why we recomend writing shorter and quick answers, so that the customer knows you are there.
If you have any other unclarities or problems, let us know at support@smartsupp.com. We're always happy to help :)
When visitors come to my website, no popup notification, only voice notification
Vorteile
It is easy to use, UI design is nice.
Customized auto-messsage reply is super convenient.
Nachteile
When visitors come to my website, no popup notification, only voice notification, so I have to salways wear my earphone.
Antwort von Smartsupp
Hello, Frank! Thank you for the review, we are glad you find Smartsupp easy to use :)
Desktop notifications are often an issue, because every browser has different settings. You can find a guide on how to activate them in our Help section here https://www.smartsupp.com/help/desktop-notifications/. Hope you find this information useful.
All the best,
Michaela from Smartsupp
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Smartsupp Live Chat Preis
Smartsupp Live Chat Preis
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Smartsupp Live Chat Funktionen
Smartsupp Live Chat Funktionen
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Kategorien
Kategorien
Smartsupp Live Chat Häufig gestellte Fragen
Smartsupp Live Chat Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Smartsupp Live Chat.
F. Welche Preispläne bietet Smartsupp Live Chat an?
Smartsupp Live Chat bietet folgende Kostenpläne an:
Beginnt ab: 0,00 $/Monat
Preismodell: Kostenlos, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Smartsupp Live Chat?
Wir haben keine Informationen über die Funktionen von Smartsupp Live Chat
F. Wer sind die typischen Nutzer von Smartsupp Live Chat?
Smartsupp Live Chat hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Smartsupp Live Chat unterstützt?
Smartsupp Live Chat unterstützt die folgenden Sprachen:
Tschechisch, Dänisch, Niederländisch, Englisch, Französisch, Deutsch, Ungarisch, Italienisch, Polnisch, Russisch, Spanisch
F. Welche Preispläne bietet Smartsupp Live Chat an?
Smartsupp Live Chat hat folgende Preismodelle:
Kostenlos, Abonnement
F. Unterstützt Smartsupp Live Chat mobile Geräte?
Smartsupp Live Chat unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Smartsupp Live Chat?
Smartsupp Live Chat kann in folgende Anwendungen integriert werden:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
F. Welche Varianten der Kundenbetreuung bietet Smartsupp Live Chat an?
Smartsupp Live Chat bietet folgende Optionen für Kundensupport:
Online-Support, Häufig gestellte Fragen, Wissensdatenbank
We have been with them for 2 years and the service satisfies us.