Smartsupp Live Chat
Smartsupp ist ein KOSTENLOSER Live-Chat mit Besuchererfassung.
4,7 /5 (232 Bewertungen) Eine Bewertung schreibenSmartsupp Live Chat Übersicht
Was ist Smartsupp Live Chat?
Mit Smartsupp kannst du ein persönliches Gespräch mit deinen Besuchern beginnen und daraus zufriedene Kunden machen.
Dies ist mit 54.000 aktiven Kunden einer der weltweit beliebtesten E-Commerce-Chat. Nutze erweiterten Funktionen wie automatische Nachrichten, Besuchererfassung oder detaillierte Statistiken.
Deine Kunden sind gerade auf deiner Website unterwegs. Erstelle ein KOSTENLOSES Konto für immer und beginne noch heute mit ihnen zu chatten.
Smartsupp Live Chat Übersicht
Kosten
Preisoptionen
Smartsupp Live Chat Funktionen
Medien
Smartsupp Live Chat Bewertungen
Smartsupp Live Chat Bewertungen
GREAT WEB CHAT
We have been with them for 2 years and the service satisfies us.
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Contact increment
Unreliable
Great when it works
Constant uncommunicated changes to how stuff works
Cost effective?
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GREAT WEB CHAT
Vorteile
Low prices, good customer support, video recording on the site.
Nachteile
Missing the possibility to send attachments or more integration with the cms (example prestashop)
Antwort von Smartsupp
Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns.
The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/
We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations
All the best, Michaela
3 in 1 program - it's great if it's possible with you
The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??
Vorteile
I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.
Nachteile
Everything is fine and I have no objections to the program and its work.
Antwort von Smartsupp
Hello, Krystian, thank you very much for your positive review!
Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links.
Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/.
Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/
All the best, Michaela
Contact increment
Vorteile
The application facilitates contact with the customer and increases quality as it allows you to know at the moment what the customer is seeing
Nachteile
The app on the mobile phone should notify the entry of a customer on the website
Unreliable
Great when it works
Constant uncommunicated changes to how stuff works
Vorteile
Imagine, that you open your website one day and the chat has changed.
The functionalities have changed, so that everything works different.
The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened.
Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning.
The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything).
If you don't like an unreliable product without efficient support, look elsewhere.
Nachteile
Unreliable
Rigid and hard to adjust behavior
Cost effective?
Vorteile
the setup is quite easy and the dashboard is intuitive.
Nachteile
120 dollars a year is still quite a cost
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Smartsupp Live Chat Preis
Smartsupp Live Chat Preis
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Smartsupp Live Chat Funktionen
Smartsupp Live Chat Funktionen
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Kategorien
Kategorien
Smartsupp Live Chat Häufig gestellte Fragen
Smartsupp Live Chat Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Smartsupp Live Chat.
F. Welche Preispläne bietet Smartsupp Live Chat an?
Smartsupp Live Chat bietet folgende Kostenpläne an:
Beginnt ab: 0,00 $/Monat
Preismodell: Kostenlos, Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Smartsupp Live Chat?
Wir haben keine Informationen über die Funktionen von Smartsupp Live Chat
F. Wer sind die typischen Nutzer von Smartsupp Live Chat?
Smartsupp Live Chat hat die folgenden typischen Kunden:
Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen
F: Welche Sprachen werden von Smartsupp Live Chat unterstützt?
Smartsupp Live Chat unterstützt die folgenden Sprachen:
Deutsch, Dänisch, Englisch, Französisch, Italienisch, Niederländisch, Polnisch, Russisch, Spanisch, Tschechisch, Ungarisch
F. Welche Preispläne bietet Smartsupp Live Chat an?
Smartsupp Live Chat hat folgende Preismodelle:
Kostenlos, Abonnement
F. Unterstützt Smartsupp Live Chat mobile Geräte?
Smartsupp Live Chat unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Smartsupp Live Chat?
Smartsupp Live Chat kann in folgende Anwendungen integriert werden:
BigCommerce, Joomla, Logicbox, SITE123, Shopify, Unbounce, Weebly, Wix, Wordpress, iPresso
F. Welche Varianten der Kundenbetreuung bietet Smartsupp Live Chat an?
Smartsupp Live Chat bietet folgende Optionen für Kundensupport:
Online-Support, Häufig gestellte Fragen, Wissensdatenbank
We have been with them for 2 years and the service satisfies us.