Peek PRO Tour Operator Software
Über Peek PRO Tour Operator Software
Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.
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Peek PRO Tour Operator Software
Startpreis
Preisoptionen
Funktionen
Integrationen
Bedienkomfort
Preis-Leistungs-Verhältnis
Kundenservice
Alternativen
Acuity Scheduling
Rezdy
SimplyBook.me
PayPal
Nutzerbewertungen
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- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Customer Service EVER
Bewertet am 5.4.2019
#1 booking software program.
#1 booking software program.
Vorteile
This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone.
Nachteile
Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise.
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Peek Pro
Bewertet am 18.2.2022
I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with...
I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.
Vorteile
The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.
Nachteile
Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.
Warum Peek PRO Tour Operator Software gewählt wurde
I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.Zuvor genutzte Software
FareHarborGründe für den Wechsel zu Peek PRO Tour Operator Software
Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst experience onboarding, lousy communication
Bewertet am 26.7.2021
It was awful. The onboarding which was "supposed" to be seamless had me working with my old...
It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers.
If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.
Vorteile
I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.
Nachteile
the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.
In Betracht gezogene Alternativen
FareHarborWarum Peek PRO Tour Operator Software gewählt wurde
I wanted more options for communicating with my customers, email and sms. I returned to Rezdy because the front end on Rezdy is very good and I have no issues with their customer service.Gründe für den Wechsel zu Peek PRO Tour Operator Software
Their sales team did a great sell which I'm sorry to say had no follow through!! I was assured, even after reading reviews that they were not good on customer service. I was told their support team and techs were definitely on task to support the software. Sales and support apparently don't communicate any better than they do with customers.- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great company to work with
Bewertet am 13.2.2023
Having a website that can handle online booking plus coordinate with our inventory is so great! It...
Having a website that can handle online booking plus coordinate with our inventory is so great! It simplifies our life. It is efficient and saves our office staff time. We are a new business, and we are excited about the analytics feature as it will help us scale our business in a profitable way.
Vorteile
We have been happy from the first contact we had with Peek Pro. [sensitive content hidden] gave us an informative tour of how Peek Pro website works and what it could do for our business. Once we committed to having a Peek Pro software + website, we were connected with a web designer and site programmer [sensitive content hidden]. This team of 3 were awesome! Creating this site was efficient, quick and we felt like they listened to what we asked for. We appreciated their consistent communication throughout the process and quickly accommodating any changes we needed. We are exciting to see our business grow by using the Peek Pro Software. It is making our business run efficient and giving us data for future growth.
Nachteile
As of now we see nothing we don't like about this software. We love it all!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Peek PRO booking software = smooth sailing for our boat business!
Bewertet am 12.3.2021
Vorteile
Peek PRO software is so simple and easy to use, and it makes our booking process seamless. The software ties into our website so well, and our customers always comment on how easy it is to book a sail with us. We appreciate the real time booking, calendar updates, automated confirmation/reminder emails and all the support that goes along with using the Peek system. Their customer support team is awesome, and always help us out in a timely manner. We truly couldn’t be in business without Peek PRO!
Nachteile
There are a few bugs or software quirks that we find from time-to-time since we rely on this system 100%. However, with that said, whenever we have an issue, the amazing Peek Support team helps us resolve it, or find another way to execute something, within a timely manner.
In Betracht gezogene Alternativen
FareHarborGründe für den Wechsel zu Peek PRO Tour Operator Software
We chose Peek PRO based upon a similar business’ recommendation, and we are so glad we did!Antwort von Peek Travel
Hi Rena, we're so glad this recommendation paid off and that you're finding Peek Pro useful for your business. We strive to offer the best platform for businesses like yours and continue to work on ways to provide the best booking system out there. Our customer support team is always available for any issue you may have so please keep contacting us if you ever have a question! Our features are designed with partners like you in mind so we're so glad to hear that you find them key to your operational needs. Please let us know if you ever have any questions in the future!
Peek PRO Tour Operator Software Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Peek PRO Tour Operator Software.F. Welche Preispläne bietet Peek PRO Tour Operator Software an?
Peek PRO Tour Operator Software bietet folgende Kostenpläne an:
- Ab:
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Peek PRO Tour Operator Software?
Peek PRO Tour Operator Software hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Peek PRO Tour Operator Software unterstützt?
Peek PRO Tour Operator Software unterstützt die folgenden Sprachen:
Englisch, Spanisch
F. Unterstützt Peek PRO Tour Operator Software mobile Geräte?
Peek PRO Tour Operator Software unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Peek PRO Tour Operator Software?
Peek PRO Tour Operator Software kann in folgende Anwendungen integriert werden:
Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM
F. Welche Varianten der Kundenbetreuung bietet Peek PRO Tour Operator Software an?
Peek PRO Tour Operator Software bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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