Peek PRO Tour Operator Software

Mobil-optimiertes Buchungssystem für Reiseveranstalter

Über Peek PRO Tour Operator Software

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.

Preisoptionen ab:

Nicht vom Anbieter bereitgestellt

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

Typische Kunden

  • Freie Mitarbeiter
  • Kleine Unternehmen (2–50)
  • Mittelgroße Unternehmen (51–500)
  • Großunternehmen (500 und mehr)

Einsatz

  • Cloudbasiert
  • On-Premise (vor Ort)

Erhältlich in diesen Ländern

Antigua und Barbuda, Anguilla, Aruba, Barbados, Bermuda , Bahamas, Kanada, Costa Rica, Dominikanische Republik, Vereinigtes Königreich, Grenada, Kaimaninseln, St. Martin, Mexiko, Turks- und Caicosinseln, Vereinigte Staaten, St. Vincent und die Grenadinen, Britische Jungferninseln, Amerikanische Jungferninseln

Unterstützte Sprachen

Englisch, Spanisch

Preisoptionen ab:

Nicht vom Anbieter bereitgestellt

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

Bilder

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Videos zu Peek PRO Tour Operator Software
Videos zu Peek PRO Tour Operator Software
Peek PRO Tour Operator Software Software - 1
Peek PRO Tour Operator Software Software - 2
Peek PRO Tour Operator Software Software - 3
Peek PRO Tour Operator Software Software - 4

Funktionen

Gesamtzahl der Funktionen von Peek PRO Tour Operator Software: 54

  • API
  • Aktivitätsmanagement
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Anpassbare Felder
  • Automatisierte Terminplanung
  • Berichterstattung / Analyse
  • Bestätigung / Erinnerungen
  • CRM
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • Drittpartei-Buchung
  • Echtzeit-Aktualisierungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Eventplanung
  • GDS-/OTA-Integration
  • Gruppen-Terminplanung
  • Gruppenreservierungen
  • Kalender-/Erinnerungssystem
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Kanalmanagement
  • Konversion-Tracking
  • Konversionsraten-Optimierung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundendatenbank
  • Lieferanten-Management
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Buchung
  • Online-Zahlungen
  • Paketerstellung
  • Preismanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Ressourcenmanagement
  • SEO-Management
  • SMS-Nachrichtenversand
  • Social-Media-Integration
  • Verzichtsmanagement
  • Webseitenintegration
  • Website-Management
  • Zahlungsabwicklung
  • Zentrales Reservierungssystem

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4,7
Nr. 1 Alternative zu Peek PRO Tour Operator Software
PayPal ist eine globale E-Commerce-Plattform für Käufer und Verkäufer. Mit PayPal können Zahlungen sicher per E-Mail,...

Setmore

4,7
Nr. 2 Alternative zu Peek PRO Tour Operator Software
Setmore bietet eine kostenlose Online-Planungsplattform, mit der du dich mit deinen Kunden und Kundinnen in Verbindung...

Wherewolf

4,5
Nr. 3 Alternative zu Peek PRO Tour Operator Software
Wherewolf ist eine cloudbasierte Digital-Waiver-Lösung, mit der Unternehmen im Abenteuertourismus u. a. Gästedaten...

Nutzerbewertungen

Gesamtbewertung

4,7 /5
(701)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,8/5

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Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 701 Bewertungen
Alesha
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Customer Service EVER

Bewertet am 5.4.2019

#1 booking software program.

#1 booking software program.

Vorteile

This software was a complete godsend when it came into my life while I was doing marketing. We provided wine tours to individuals and typically downloaded their information to put into our emailing system. The old software we used to use was clunky and complicated. Peek pro was fantastic, the thing I liked most about them is that you had the ability to either pay for the software yourself, or include just a small fee with every booking you received. Also, let's talk about how absolutely AMAZING their customer service team was. If I ever had any sort of problems they got back to me within an hour, and often times with their online chat support they were back to me within minutes. I would highly recommend this software to anyone.

Nachteile

Honestly, I can't say one thing that I didn't like about this software, it is perfect for large and small business, and even has an eCommerce area where you can sell merchandise.

Else-Jean
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Software that Streamlines our Front Desk Procedures

Bewertet am 12.3.2021

We appreciate how this integrates with our website, and allows customers and employees to complete...

We appreciate how this integrates with our website, and allows customers and employees to complete bookings. Our front desk team is able to increase efficiency, and have a more professional approach to customer reservations.

Vorteile

Peek Pro is easy for our employees to learn, and easy for customers to use when booking our services. Peek Pro's customer support team is always quick to answer our questions.

Nachteile

The gift card system needs to be updated. Only customers are able to buy gift cards, our employees are unable to help customers that want to buy it in person. We can do promo codes in place of gift cards, but it's not a great work around.

Antwort von Peek Travel

Hi Else-Jean, Thank you for taking the time to share your comments with us! We're so glad you've found Peek Pro simple to use and helpful for both your team and customers. Our customer support team is always available to help if you have any questions moving forward! We value your comments regarding gift cards and take them into consideration when updating the site next! Please don't hesitate to reach out to our team if you have any other comments or questions related to the software.

Coral
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...

Bewertet am 15.2.2022

I had been a client for about 5 years. In September 2021, a random representative started to text...

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.

I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.

I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.

Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.

I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.

They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).

I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Vorteile

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Nachteile

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.

However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

Kevin
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exactly what I was looking for in a booking system for a tour company.

Bewertet am 31.8.2019

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of...

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Vorteile

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Nachteile

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

In Betracht gezogene Alternativen

Xola, FareHarbor und RESMARK

Gründe für den Wechsel zu Peek PRO Tour Operator Software

The right mix of functionality and simplicity to be able to quickly and easily support myself. They also waived certain fees due to my level of software experience, they knew they were not going to have to hold my hand.

Antwort von Peek Travel

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Karen
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Glad I Choose Peek PRO

Bewertet am 21.2.2020

I use this software to book customers on walking tours and sell them add-ons. The customizable...

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Vorteile

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Nachteile

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

5 von 701 Bewertungen angezeigt Alle Bewertungen

Peek PRO Tour Operator Software Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek PRO Tour Operator Software.

Peek PRO Tour Operator Software bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Peek PRO Tour Operator Software hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Peek PRO Tour Operator Software unterstützt die folgenden Sprachen:

Englisch, Spanisch

Peek PRO Tour Operator Software unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Peek PRO Tour Operator Software kann in folgende Anwendungen integriert werden:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek PRO Tour Operator Software bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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