Peek PRO Tour Operator Software

Mobil-optimiertes Buchungssystem für Reiseveranstalter

Über Peek PRO Tour Operator Software

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

Geräte

Unternehmensgröße

S M L

Märkte

Antigua und Barbuda, Anguilla, Aruba, Barbados, Bermuda, Bahamas, Kanada, Costa Rica, Dominikanische Republik, Vereinigtes Königreich, Grenada, Kaimaninseln, St. Martin, Mexiko, Turks- und Caicosinseln, Vereinigte Staaten, St. Vincent und die Grenadinen, Britische Jungferninseln, Amerikanische Jungferninseln

Unterstützte Sprachen

Englisch, Spanisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

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Funktionen

Gesamtzahl der Funktionen von Peek PRO Tour Operator Software: 54

  • API
  • Aktivitätsmanagement
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Anpassbare Felder
  • Automatisierte Terminplanung
  • Berichterstattung / Analyse
  • Bestätigung / Erinnerungen
  • CRM
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • Drittpartei-Buchung
  • Echtzeit-Aktualisierungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Eventplanung
  • GDS-/OTA-Integration
  • Gruppen-Terminplanung
  • Gruppenreservierungen
  • Kalender-/Erinnerungssystem
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Kanalmanagement
  • Konversion-Tracking
  • Konversionsraten-Optimierung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundendatenbank
  • Lieferanten-Management
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Buchung
  • Online-Zahlungen
  • Paketerstellung
  • Preismanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Ressourcenmanagement
  • SEO-Management
  • SMS-Nachrichtenversand
  • Social-Media-Integration
  • Verzichtsmanagement
  • Webseitenintegration
  • Website-Management
  • Zahlungsabwicklung
  • Zentrales Reservierungssystem

Alternativen

FareHarbor

4,8
Nr. 1 Alternative zu Peek PRO Tour Operator Software
FareHarbor bietet branchenführende Online-Ticketing- und Buchungslösungen für Touren, Aktivitäten, Attraktionen und...

Xola

4,7
Nr. 2 Alternative zu Peek PRO Tour Operator Software
Xola ist eine Buchungs-, Marketing- und Vertriebsplattform, die Reiseveranstalter, Aktivitätenanbieter und andere...

Checkfront

4,5
Nr. 3 Alternative zu Peek PRO Tour Operator Software
Checkfront ist ein Online-Buchungssystem, das es Unternehmen ermöglicht, ihre Bestände zu verwalten, Reservierungen zu...

Bookeo

4,3
Nr. 4 Alternative zu Peek PRO Tour Operator Software
Das Online-Terminplanungs- und Reservierungssystem Bookeo füllt deinen Terminkalender. Akzeptiere Buchungen und...

Nutzerbewertungen

Gesamtbewertung

4,7 /5
(684)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,8/5

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Zeigt 5 von 684 Bewertungen
Hallie T.
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Bewertet am 1.7.2019

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak...

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vorteile

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Nachteile

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwort von Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Miranda P.
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11-50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Peek Pro

Bewertet am 18.2.2022

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with...

I switched from Fare Harbor a few years ago and I've had a pretty consistently good experience with Peek since then.

Vorteile

The customer service has been the beat feature by far. The software is relatively intuitive and well designed. I have multiple guides that are easily able to use it.

Nachteile

Other newer features are great in theory but haven't worked well for us personally like the tipping option. The embeddable review widget was terrible and did not update or work properly when I tried to use it on my website. I also wish there was a way to aggregate the answers to the question "how did you hear about us?" that customers answer at the time of registration. Also, it would be nice if the emails were more mobile friendly. It took me tons of trial and error to format them so they are readable on mobile phones, because that is how the majority of customers are viewing them, especially the day of the tour.

In Betracht gezogene Alternativen

Acuity Scheduling, Xola und FareHarbor

Warum Peek PRO Tour Operator Software gewählt wurde

I was really frustrated with their customer service and software and even after several months, they couldn't resolve an issue I was having with public vs private bookings. We ended up double booking sometimes and scrambling to accommodate everyone last minute.

Zuvor genutzte Software

FareHarbor

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Before I switched, I asked a few other local businesses about their experience using Peek and they all endorsed it, although it's interesting that one has since switched to another software provider.
Coral S.
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Dishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to...

Bewertet am 15.2.2022

I had been a client for about 5 years. In September 2021, a random representative started to text...

I had been a client for about 5 years. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review.

I asked to please email these details and to not contact me on my personal line. They said they couldn't e-mail and that I must speak on the phone. They continued to text until I blocked them.

I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours.

Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested.

I wasn't interested in paying more, frankly the software overpromised & underdelivered. They offered me a 3% processing fee model in a bid to keep me as a client. I agreed to the offer.

They had me sign a contract for 3% and promised I'd be upgraded to premium support as was one of my complaints (poor customer service, having to DIY fixes, lack of functions/excessive workarounds, etc).

I later discovered Peek was taking an extra 3% from payouts not disclosed in the contract. I complained. A higher up rep acknowledged what the account exec had done, but wasn’t going to honor the contract.
Then when I asked to honor, they decided to terminate my agreement instead of honoring the contact.

Vorteile

Anything good I could say about this software is offset by the fact the business is poorly organized. If they could honor agreements, improve communication, improve turnaround time to repair glitches, and actually have a robust system with a stable service team- it could merit a 6% ticketing fee model as it has a lot of potential, just a poorly organized company with questionable ethics.

Nachteile

I was promised a 3% pricing model, provided a contract then discovered charges later that were not disclosed in the contract they had me sign. When I complained and asked for this contract to be honored, they decided to terminate my account instead. So essentially- the biggest con is their customer service. The software itself is not too bad, no software is going to be perfect.

However, the customer service practices and frequent turnover in staff even pre-2020 (i.e. inexperienced support team as they are constantly staffed by newcomers) make it irreconcilable. Lots of glitches anytime udates to software were made and slow response times for fixes, a lot of staff were unfamiliar with software so my account has a lot of unnecessary work-arounds (like for dynamic pricing)

John K.
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Take a peek at Peek

Bewertet am 28.3.2022

Keeps me out of the the scheduling loop.

Keeps me out of the the scheduling loop.

Vorteile

It's clear, straight forward and offered a solution for a single resource multiple tour operator

Nachteile

It doesn't make sense to me a non-technical user. However, customer service is excellent at listening to me and directing me to the information and answers I need.

Marriah H.
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great for my complex needs

Bewertet am 17.2.2022

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create...

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Vorteile

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Nachteile

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

In Betracht gezogene Alternativen

Checkfront und Bokun

Warum Peek PRO Tour Operator Software gewählt wurde

I wanted to automate my scheduling for my tours and connect my calendar with viator

Zuvor genutzte Software

Acuity Scheduling

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services
5 von 684 Bewertungen angezeigt Alle Bewertungen

Peek PRO Tour Operator Software Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek PRO Tour Operator Software.

Peek PRO Tour Operator Software bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Peek PRO Tour Operator Software hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Peek PRO Tour Operator Software unterstützt die folgenden Sprachen:

Englisch, Spanisch

Peek PRO Tour Operator Software unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Peek PRO Tour Operator Software kann in folgende Anwendungen integriert werden:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM

Peek PRO Tour Operator Software bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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