Peek PRO Tour Operator Software

Mobil-optimiertes Buchungssystem für Reiseveranstalter

Über Peek PRO Tour Operator Software

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

Geräte

Unternehmensgröße

S M L

Märkte

Antigua und Barbuda, Anguilla, Aruba, Barbados, Bermuda und 14 weitere , Bahamas, Kanada, Costa Rica, Dominikanische Republik, Vereinigtes Königreich, Grenada, Kaimaninseln, St. Martin, Mexiko, Turks- und Caicosinseln, Vereinigte Staaten, St. Vincent und die Grenadinen, Britische Jungferninseln, Amerikanische Jungferninseln

Unterstützte Sprachen

Englisch, Spanisch

Preisoptionen ab:

Nicht verfügbar

  • Kostenlose Version
  • Gratis Testen
  • Abonnement

Die 5 Top-Alternativen zu Peek PRO Tour Operator Software

Bilder

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Funktionen

Gesamtzahl der Funktionen von Peek PRO Tour Operator Software: 53

  • API
  • Aktivitätsmanagement
  • Alarmfunktion / Benachrichtigungen
  • Angebote / Schätzungen
  • Angebotsmanagement
  • Anmerkungen zur Reservierung
  • Anpassbare Berichte
  • Anpassbare Felder
  • Automatisierte Terminplanung
  • Berichterstattung / Analyse
  • CRM
  • Daten-Import / -Export
  • Drittanbieter-Integration
  • Drittpartei-Buchung
  • Echtzeit-Aktualisierungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Eventplanung
  • GDS-/OTA-Integration
  • Gruppen-Terminplanung
  • Gruppenreservierungen
  • Kalender-/Erinnerungssystem
  • Kalender-Synchronisierung
  • Kalenderverwaltung
  • Kanalmanagement
  • Konversion-Tracking
  • Konversionsraten-Optimierung
  • Kreditkartenbearbeitung
  • Kundenbetreuung
  • Kundendatenbank
  • Kundendatenbank
  • Lieferanten-Management
  • Mehrere Standorte
  • Mehrere Währungen
  • Mitarbeitermanagement
  • Mobiler Zugriff
  • Online-Buchung
  • Online-Zahlungen
  • Paketerstellung
  • Preismanagement
  • Raten-Management
  • Rechnungsmanagement
  • Reservierung von Akitivtäten
  • Reservierung-Management
  • Ressourcenmanagement
  • SEO-Management
  • SMS-Nachrichtenversand
  • Social-Media-Integration
  • Verzichtsmanagement
  • Webseitenintegration
  • Website-Management
  • Zahlungsabwicklung
  • Zentrales Reservierungssystem

Alternativen

FareHarbor

4,8
Nr. 1 Alternative zu Peek PRO Tour Operator Software
FareHarbor bietet branchenführende Online-Ticketing- und Buchungslösungen für Touren, Aktivitäten, Attraktionen und...

Checkfront

4,5
Nr. 2 Alternative zu Peek PRO Tour Operator Software
Checkfront ist ein Online-Buchungssystem, das es Unternehmen ermöglicht, ihre Bestände zu verwalten, Reservierungen zu...

TrekkSoft

4,4
Nr. 3 Alternative zu Peek PRO Tour Operator Software
Eine Komplettlösung für Tour- und Aktivitätsunternehmen zur Online-Verwaltung ihrer Geschäfte. Das Produkt ist als...

The Flybook

4,7
Nr. 4 Alternative zu Peek PRO Tour Operator Software
The Flybook ist eine cloudbasierte Buchungs-, Reservierungs- und Marketinglösung für Aktivitäten- und Reiseveranstalter,...

Nutzerbewertungen

Gesamtbewertung

4,8 /5
(665)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,8/5

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5 von 665 Bewertungen angezeigt
Hallie T.
Gesamtbewertung
  • Branche: Einzelhandel
  • Untern. Größe: 11-50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Bewertet am 1.7.2019

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak...

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vorteile

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Nachteile

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Antwort von Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

James C.
Gesamtbewertung
  • Branche: Unterhaltung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic customer service!

Bewertet am 12.3.2021

Overall an incredibly positive experience with Peek and we appreciate everything they did for us...

Overall an incredibly positive experience with Peek and we appreciate everything they did for us during shutdown.

Vorteile

Any time I ever have a question about Peek I call customer service and the team there immediately is invested in helping my business solve whatever problem we are having. For the money, it is an incredible booking service that I would recommend to all of my friends.

Nachteile

I am glad to hear about the new update because holding cards for customers is definitely something we have had issues with in the past. The current way is not very convenient or intuitive. Also, the difference in features between the web and mobile app is significant.

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Fareharbor is currently courting our business pretty hard but I like Peek a lot so I don’t think we are going to switch.

Antwort von Peek Travel

James - Thank you so much for taking the time to write a review for us. We're happy to hear our support team has been so attentive and willing to work with you to solve any of your issues. Please continue reaching out with any issue that may arise or question you have! Looking forward to working with you in the future and helping you provide the best experience possible for your guests!

Natasha L.
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Good so far

Bewertet am 1.9.2021

So far everything has been easy, great support and we are getting all the bugs figured out.

So far everything has been easy, great support and we are getting all the bugs figured out.

Vorteile

Loved the setup help, love the simplicity, easy for customers and my staff

Nachteile

It would be great if there was an option for weekly series and multi day tours.
Having to scroll through to find the activity vs. being able to search is annoying.

In Betracht gezogene Alternativen

Checkfront

Warum Peek PRO Tour Operator Software gewählt wurde

Zaui was too complex and hard to use for both customers and staff.

Zuvor genutzte Software

Zaui

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Ease of setup and low cost to get set up.
Shelley P.
Gesamtbewertung
  • Branche: Unterhaltung
  • Untern. Größe: 2-10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Worst experience onboarding, lousy communication

Bewertet am 26.7.2021

It was awful. The onboarding which was "supposed" to be seamless had me working with my old...

It was awful. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. The emails, confirmations and reminders were difficult to get used too. It was one of the main reasons for switching, to have better email and sms communication with my customers. A feature which is highly appealing is the sending of a picture with the followup email. That process never worked on pc or on apps which is a feature offered. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers.
If Peek Pro had been better at communicating. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. However, I just could not continue.

Vorteile

I liked the resource and calendar integration. The front end for the customer offered almost everything I wanted for my customers. The flow was intuitive on front end.

Nachteile

the functionality of the emails and communication with customers was difficult on backend. the backend functionality had too many steps to get to information looking for. Manifest was informative but screen versus print different. Plus any interaction with guest booking would throw you out to dashboard and you would have to go back to calendar and manifest again to continue with process. That is one example of many functions that where multiple steps to do simple tasks. Unable to schedule manual emails to clients, Unable to view sent emails, no outbox.

In Betracht gezogene Alternativen

FareHarbor

Warum Peek PRO Tour Operator Software gewählt wurde

I wanted more options for communicating with my customers, email and sms. I returned to Rezdy because the front end on Rezdy is very good and I have no issues with their customer service.

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Their sales team did a great sell which I'm sorry to say had no follow through!! I was assured, even after reading reviews that they were not good on customer service. I was told their support team and techs were definitely on task to support the software. Sales and support apparently don't communicate any better than they do with customers.
Danny M.
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Untern. Größe: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Perfect for my small tour booking needs

Bewertet am 24.7.2021

Great booking flow for the customer. Easy to navigate back end.

Great booking flow for the customer. Easy to navigate back end.

Vorteile

Intuitive and powerful interface that is very customizable.

Nachteile

Was hit with a surprise $199 USD set up fee that was not mentioned in the original demo or follow up call when pricing was discussed. I understand the need for the fee but didn't appreciate how late in the process it was disclosed to me.

In Betracht gezogene Alternativen

FareHarbor

Warum Peek PRO Tour Operator Software gewählt wurde

Ez Tix customer service and help went downhill. Haven't updated features in their software.

Gründe für den Wechsel zu Peek PRO Tour Operator Software

Very similar products and price points. Peeks interface slightly edged it out for me.
5 von 665 Bewertungen angezeigt Alle Bewertungen

Peek PRO Tour Operator Software Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek PRO Tour Operator Software.

Peek PRO Tour Operator Software bietet folgende Kostenpläne an:

  • Beginnt ab:
  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Peek PRO Tour Operator Software hat die folgenden typischen Kunden:

Selbstständig, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Peek PRO Tour Operator Software unterstützt die folgenden Sprachen:

Englisch, Spanisch

Peek PRO Tour Operator Software unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Peek PRO Tour Operator Software kann in folgende Anwendungen integriert werden:

Braintree, Constant Contact, Dropbox Business, Facebook for Business, Gmail, Google Ads, Google Analytics, Google Calendar, Google Workspace, Mailchimp, PayPal, Quickbooks Online, Squarespace, Stripe, SurveyMonkey, Twitter, Wix, WordPress, Xero, Zapier, Zendesk, Zoho CRM

Peek PRO Tour Operator Software bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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