Peek Pro Tour Operators

Peek Pro Tour Operators

Mobil-optimiertes Buchungssystem für Reiseveranstalter

4.8/5 (608 Bewertungen)

Peek Pro Tour Operators Übersicht

Was ist Peek Pro Tour Operators?

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.

Peek Pro Tour Operators Übersicht

Preis

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis

Peek Pro Tour Operators Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Mexiko, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch, Spanisch

Screenshots

Peek Pro Tour Operators Screenshot: Peek Pro on iPad
Peek Pro Tour Operators Screenshot: Peek Pro on iPad Peek Pro Tour Operators Screenshot: Peek Pro Tour Operators Screenshot: PeekPro Mobile Peek Pro Tour Operators Screenshot: PeekPro Booking Flow

Peek Pro Tour Operators Bewertungen

Peek Pro Tour Operators Bewertungen

Gesamtbewertung
4.8
/
5 608 Nutzerbewertungen
Ausgezeichnet
529

Sehr gut
51

Durchschnitt
13

Gering
7

Schlecht
8

Preis-Leistungs-Verhältnis
4.7
Funktionen
4.6
Bedienkomfort
4.7
Kundenbetreuung
4.8
95% haben diese Anwendung empfohlen
Hallie T.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.


Mit Google übersetzen
Kevin S.

Exactly what I was looking for in a booking system for a tour company.

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.


Mit Google übersetzen
Karen Q.

Glad I Choose Peek PRO

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.


Mit Google übersetzen
Norm H.

Great Booking System, Easy to Use

The service and support has been excellent! [SENSITIVE CONTENT HIDDEN]
/ Live Chat has provided prompt service that has solved my problems.


Mit Google übersetzen
Mike N.

Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more


Mit Google übersetzen
Hallie T.
Branche: Einzelhandel
Untern. Größe: 13-50 Mitarbeiter
Translate to Deutsch

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Täglich für 1-5 Monate genutzt
Bewertet am 1.7.2019
Quelle der Bewertung: Capterra

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vorteile

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Nachteile

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Translate to Deutsch

Antwort von Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Kevin S.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: Selbstständig
Translate to Deutsch

Exactly what I was looking for in a booking system for a tour company.

Täglich für 1-5 Monate genutzt
Bewertet am 31.8.2019
Quelle der Bewertung: Capterra

Sales team was extremely helpful and honest, giving me an excellent overview of the capabilities of the software. They let me play with the software BEFORE the demo so I had time to figure things out and ask specific questions. Any time I had followup questions the onboarding/training support was lightning fast.

Vorteile

Easy to understand. Overall configurability. Excellent mobile app. Built in waivers. Built in reports. The ability to do point of sale. Full control of cancellations, refunds, emails, etc. Advanced pricing and availability rules. Potential to integrate with other marketing software. Ability to do manual bookings. The list goes on and on...

Nachteile

Sometimes things can be difficult to find. The placement of important/frequently used buttons needs to be re-thought out a bit. Sometimes when you delete things there are still references to it in other places, which then requires a bit of extra cleanup. It also would be helpful to have a small info button next to certain things that helps explain/teach the user.

Translate to Deutsch

Antwort von Peek Travel

Hi Kevin! Thanks for the detailed review. Great to hear you're enjoying the long list of features and it's been easy to understand. Your suggestions are much appreciated as we are constantly working to improve. Keep reaching out to us as questions come up! We're here to help :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Karen Q.
Branche: Bildungsmanagement
Untern. Größe: Selbstständig
Translate to Deutsch

Glad I Choose Peek PRO

Täglich für 1-5 Monate genutzt
Bewertet am 21.2.2020
Quelle der Bewertung: Capterra

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Vorteile

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Nachteile

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Norm H.
Branche: Professionelles Training & Coaching
Untern. Größe: 2-10 Mitarbeiter
Translate to Deutsch

Great Booking System, Easy to Use

Wöchentlich für 1-5 Monate genutzt
Bewertet am 20.12.2019
Quelle der Bewertung: Capterra

The service and support has been excellent! [SENSITIVE CONTENT HIDDEN]
/ Live Chat has provided prompt service that has solved my problems.

Vorteile

I love how user friendly this software it. It is really intuitive and I can update and add things really easily. The system flows really well. I also love having the waivers built in and creating client manifests for my trips and courses.

Nachteile

I find it challenging to invoice clients for physical products like paddleboards, paddles and merchandise. As a Canadian company some of the templating and notifications for clients are US based.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Mike N.
Translate to Deutsch

Lots of Bells and Whistles with lots of bugs and loose ends that leave you wanting more

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 23.6.2018
Quelle der Bewertung: Capterra

Vorteile

It allows people to make reservations.

It works well on most websites. You can embed it or link to their site.

They have humans to answer the phone and relatively short hold times when doing so.

Most of the Customer Service Agents are very polite and concerned about your issues. They are great at making you feel like they care about you.

Nachteile

They include taxes in the price of our tours and rentals. But, then include a section called "Taxes and Fees" but only include their fees. This makes us look like we are charging more than we advertise. When asked about this I was explained that it was easier for them this way. We can generate a special report if we want to see it subtracted. I don't think they see the point.

They allow holiday rates, but those holiday rates cannot be increased by a dollar amount to match your policy. They can only increase by a percentage. This is just one of many feature requests we have been waiting to see.

They spend more resources on talking to customers than they do fixing the issues customers face. We have called in for many things over the months and can always talk to a Customer Service Agents. And they are good at understanding your frustration and try hard to help relieve the situation. The issue is that they cannot actually fix your problems.

At this point we have 2 actual bugs reported that are effecting our in-season sales. They are working on the problems at least but it's been over 2 weeks since I filed a serious report, and over 2 months since filing a less serious one. That one has presented itself again since filing it.

Peek actually bought our previous rental software company and ditched their software which had features we relied on. Since then we have been doing our best to get by with lesser software. I hope we can find a better solution.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Nutzerempfehlung
9.2/10
Basierend auf 608 Benutzerbewertungen
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Peek Pro Tour Operators Preis

Peek Pro Tour Operators Preis

Beginnt ab
N/A
Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.7/5
Basierend auf 608 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Peek Pro Tour Operators Funktionen

Peek Pro Tour Operators Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
CRM-Integration
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4.6/5
Basierend auf 608 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Peek Pro Tour Operators Häufig gestellte Fragen

Peek Pro Tour Operators Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek Pro Tour Operators.

F. Welche Preispläne bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators bietet folgende Kostenpläne an:

Preismodell: Kostenlos

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Peek Pro Tour Operators?

Wir haben keine Informationen über die Funktionen von Peek Pro Tour Operators

F. Wer sind die typischen Nutzer von Peek Pro Tour Operators?

Peek Pro Tour Operators hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von Peek Pro Tour Operators unterstützt?

Peek Pro Tour Operators unterstützt die folgenden Sprachen:

Englisch, Spanisch

F. Welche Preispläne bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators hat folgende Preismodelle:

Kostenlos

F. Unterstützt Peek Pro Tour Operators mobile Geräte?

Peek Pro Tour Operators unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Peek Pro Tour Operators?

Peek Pro Tour Operators kann in folgende Anwendungen integriert werden:

Constant Contact, Dropbox, Mailchimp, QuickBooks Online, SurveyMonkey, Twitter, Wordpress, Xero, Zendesk, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen