Peek Pro Tour Operators

Mobil-optimiertes Buchungssystem für Reiseveranstalter

4,8 /5 (623 Bewertungen) Eine Bewertung schreiben

Peek Pro Tour Operators Übersicht

Was ist Peek Pro Tour Operators?

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.

Peek Pro Tour Operators Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis

Peek Pro Tour Operators Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Vereinigte Staaten von Amerika, Kanada, Mexiko
Unterstützte Sprachen
Englisch, Spanisch

Medien

PeekPro Mobile
Peek Pro on iPad
PeekPro Mobile
PeekPro Booking Flow
Peek Pro Tour Operators Screenshot: PeekPro Mobile Peek Pro Tour Operators Screenshot: Peek Pro on iPad Peek Pro Tour Operators Screenshot: PeekPro Mobile Peek Pro Tour Operators Screenshot: PeekPro Booking Flow

Peek Pro Tour Operators Bewertungen

Peek Pro Tour Operators Bewertungen

Gesamtbewertung
4,8
/
5
Ausgezeichnet
535

Sehr gut
56

Durchschnitt
13

Gering
7

Schlecht
12

Preis-Leistungs-Verhältnis
4,6
Funktionen
4,5
Bedienkomfort
4,7
Kundenbetreuung
4,8
95% haben diese Anwendung empfohlen
Hallie T.

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.


Mit Google übersetzen
Karen Q.

Glad I Choose Peek PRO

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.


Mit Google übersetzen
Tanya C.

The reports side is fantastic

The software is great, customer support is phenominal


Mit Google übersetzen
Jennifer J.

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.


Mit Google übersetzen
Angela H.

Very Excited to be using Peek for my new company

Excellent so far


Mit Google übersetzen
Hallie T.
Branche: Einzelhandel
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Great fit for our small rental & shuttle operation. Huge time-saver, very happy.

Täglich für 1-5 Monate genutzt
Bewertet am 1.7.2019
Quelle der Bewertung: Capterra

As mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen.

I put a lot of time into the initial set-up, but that was expected. It's very easy to use. I haven't had to call for support, but I would expect them to be very helpful if needed.

Also, there is ultimately not much cost to do this. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). There was no additional set-up fee. I'm very happy.

I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated.

Vorteile

Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. So helpful! The support team for set-up were very thorough and helpful as well. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. They have options of how to set up different types of operations, so it's good to have someone to work with.

Nachteile

No major complaints yet. Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out.

There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.

Übersetzen auf: Deutsch

Antwort von Peek Travel

Hi Hallie! Thanks so much for writing this detailed review. It's been an absolute pleasure working with you, and we're so glad we've been able to streamline your business and save you time !

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Karen Q.
Branche: Bildungsmanagement
Untern. Größe: Selbstständig
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Glad I Choose Peek PRO

Täglich für 1-5 Monate genutzt
Bewertet am 21.2.2020
Quelle der Bewertung: Capterra

I use this software to book customers on walking tours and sell them add-ons. The customizable booking flow makes the add-ons less obtrusive than the software I used previously. Peek PRO also has more marketing capabilities like tracking abandoned shopping carts, key to converting lost customers into sales. So far my experience has been very positive. Support was always available to me during the onboarding period and now that I am past that, highly responsive.

Vorteile

Peek PRO is easier to use than the booking software I used previously - more intuitive about where things are and how to find them, easier to create promotions, configure options. The booking flow is fully customizable to offer the best possible experience for customers.

Nachteile

Because I was using something else for quite a long time, it's challenging sometimes to change the way I think to work with Peek PRO but I think that is more about learning the product than the product itself.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Tanya C.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: 11-50 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

The reports side is fantastic

Täglich für 1-5 Monate genutzt
Bewertet am 22.9.2020
Quelle der Bewertung: Capterra

The software is great, customer support is phenominal

Vorteile

reporting functions and pricing for user is great. Some calendar function and customization options.

Nachteile

It was tough getting over the extra charge to our customers. Use of the actual calendar has some hurdles for us but Peek is working with me to sort it out

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 9.0/10

Jennifer J.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

AVOID AVOID AVOID AVOID AVOID AVOID - Especially if you want to get your money.

Täglich für 6-12 Monate genutzt
Bewertet am 15.6.2020
Quelle der Bewertung: Capterra

I was actually beginning to fully understand the Peek software and finding more useful functionality but the accounting side of the house is a disaster. Payouts take forever. For a tour booked June 7 I still do not have the funds today, June 15. I had a recapture on a security deposit May 8 but as of today still do not have the funds. Nearly $1200 in damage to a rental vehicle I paid to repair but waiting 6 weeks for customer funds. If you issue a refund to a customer even before you get the money, they give you the money then put your account in arrears and stop paying out any reservations even when they have far more money than the arrears balance. Customer chargebacks are in a vacuum. The dispute department ignores all of your emails and does not reply to your response to the chargeback so you even know if they are advocating for you. This has been a terrible experience. If you want to get paid for your reservations or damage deposits timely, I recommend avoiding Peek at all cost.

Vorteile

Some of the features are useful. Steep learning curve if you are new to this type of software but I do think the list of features is robust.

Nachteile

Calendar is impossible to look at if you have several products. Does not have all the functionality I need. What I really disliked most about this company is the accounting department. Accounting is the weak link with Peek. Most of the customer service representatives are very nice and try to be helpful but accounting hides behind customer service representatives that are there for technical support and other concerns. You have to call and call for answers. They do not get back to you, no system for escalating issues. Requests to speak to managers are ignored. Unless you call and call there is no movement on your concerns and some customer support representatives are downright rude.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 0.0/10

Angela H.
Branche: Freizeit, Reisen & Tourismus
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch
Übersetzen auf: Deutsch

Very Excited to be using Peek for my new company

Täglich für 1-5 Monate genutzt
Bewertet am 26.6.2020
Quelle der Bewertung: Capterra

Excellent so far

Vorteile

This software does everything and it is easy to use. Easy to set up and excellent customer service

Nachteile

There is nothing that I have discovered yet

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,2/10
Basierend auf 623 Benutzerbewertungen
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Peek Pro Tour Operators Preis

Peek Pro Tour Operators Preis

Beginnt ab
N/A
Gratis Testen
Kostenlos
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,6/5
Basierend auf 623 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
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Peek Pro Tour Operators Funktionen

Peek Pro Tour Operators Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Anpassbare Berichterstellung
Anpassbare Vorlagen
Automatische Benachrichtigungen
Benutzerdefinierte Felder
Berichterstattung und Statistik
Daten-Import / -Export
E-Mail-Integration
Echtzeit-Daten
Elektronische Zahlungen
Erinnerungen
Integration von Dritten
Kalenderverwaltung
Kontaktmanagement
Kundendatenbank
Kundenspezifisches Branding
Social-Media-Integration
Umfragen & Feedback
Funktionen
4,5/5
Basierend auf 623 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
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Kategorien

Peek Pro Tour Operators Häufig gestellte Fragen

Peek Pro Tour Operators Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek Pro Tour Operators.

F. Welche Preispläne bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators bietet folgende Kostenpläne an:

Preismodell: Kostenlos

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Peek Pro Tour Operators?

Wir haben keine Informationen über die Funktionen von Peek Pro Tour Operators

F. Wer sind die typischen Nutzer von Peek Pro Tour Operators?

Peek Pro Tour Operators hat die folgenden typischen Kunden:

Kleine Unternehmen, Großunternehmen, Öffentliche Verwaltung, Non-Profit, Freie Mitarbeiter, Mittlere Unternehmen

F: Welche Sprachen werden von Peek Pro Tour Operators unterstützt?

Peek Pro Tour Operators unterstützt die folgenden Sprachen:

Englisch, Spanisch

F. Welche Preispläne bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators hat folgende Preismodelle:

Kostenlos

F. Unterstützt Peek Pro Tour Operators mobile Geräte?

Peek Pro Tour Operators unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Peek Pro Tour Operators?

Peek Pro Tour Operators kann in folgende Anwendungen integriert werden:

Constant Contact, Dropbox Business, Mailchimp, QuickBooks Online, SurveyMonkey, Twitter, Wordpress, Xero, Zendesk, Zoho CRM

F. Welche Varianten der Kundenbetreuung bietet Peek Pro Tour Operators an?

Peek Pro Tour Operators bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen