Über Peek Pro

Peek Pro ist ein Reservierungssystem, das mit und für Reiseveranstalter gebaut wurde. Jeder Schritt des kundenorientierten Buchungsprozesses wird optimiert, um Konvertierungen und Online-Umsätze zu steuern, und die Widgets sind anpassbar und werden direkt in die Website eines Unternehmens integriert. Live-Buchungen können auch direkt über eine geschäftliche Facebook-Seite aktiviert werden. Die Back-End-Funktionen umfassen leistungsstarke Berichterstattung, schnellen Zugriff auf Kundenmanifeste, abgestuften Zugriff für Leitfäden und Agenten, automatisierte E-Mails und vieles mehr. Das Back-End von Peek Pro umfasst die Integration mit marktführenden mobilen Apps, um Reservierungen zu verwalten, Verzichtserklärungen zu unterzeichnen und Zahlungen unterwegs zu tätigen.


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Du bist nicht sicher, ob Peek Pro das Richtige ist? Mit einer beliebten Alternative vergleichen

Peek Pro

4,7 (771)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
16,00 $
Monat

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

69
118

Integrationen

22
49

Bedienkomfort

4,6 (771)
4,6 (5.590)

Preis-Leistungs-Verhältnis

4,6 (771)
4,7 (5.590)

Kundenservice

4,7 (771)
4,7 (5.590)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(771)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,5/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,7/5

Hast du Peek Pro bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 771 Bewertungen
Ruth
Ruth
Gesamtbewertung
  • Branche: Bildende Kunst
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great value, amazing support!

Bewertet am 8.11.2017

Peek Pro streamlines our booking process and allows us to focus on running a business while also...

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Vorteile

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Nachteile

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Antwort von Peek Travel

Hi Ruth! Thanks for your kind words. It's great to read that you've been utilizing both our helpdesk articles and our 24/7 Partner Support team. We always want our Partners to be in charge of their own business, and use our software to do so.

Marriah
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great for my complex needs

Bewertet am 17.2.2022

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create...

Overall, I'm very satisfied with the functionality of peek pro. Before, I had to manually create new bookings and import all viator bookings myself. Now, customers can make their own reservations without back and forth over the phone or email, and viator bookings are automatically blocked out when my calendar is full for each activity. I do like that bookings that I manually create do not have the booking fee and only the payment processor fee which is cheaper than Square who I was previously using. Peek Pro has been the only software that I've been able to find that can support my business' booking needs which offers tours and uber-like transportation services.

Vorteile

Customer service is great for solving issues and answering questions during the initial consultations and onboarding process. They really helped me find workarounds from my complex activity types. The embedded widgets look great and clean on the website, makes it so much easier for my customers to automatically book themselves a tour. I love that it connects with Viator so I don't have to manually block out my availability on multiple platforms. Payouts are also relatively fast which is important to keep my business running.

Nachteile

The software is a little dated looking and is confusing to figure out where certain settings are located. The calendar view is a little clunky. Scheduling activities in the calendar is slightly weird, I feel like you should be able to add scheduling information within the activity settings, but you have to create the actual availability in a separate area. Customer support was incredibly responsive during the first few onboarding weeks, but has been much slower after getting set up. Also, I wish there were options for annual billing rather than the 6% booking free on top of the payment processor fee for automatic reservations.

In Betracht gezogene Alternativen

Checkfront und Bókun

Warum Peek Pro gewählt wurde

I wanted to automate my scheduling for my tours and connect my calendar with viator

Zuvor genutzte Software

Acuity Scheduling

Gründe für den Wechsel zu Peek Pro

Other softwares were unable to easily let me book 2 pickup times for a single reservation for roundtrip services
Cameron
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great platform!

Bewertet am 9.2.2024

Vorteile

I have a unique business model and it was really helpful to have the team help me discuss how Peek can meet my needs. They were very knowledgeable and helpful. I appreciate the multiple checkins... it was a clearly thought out onboarding process.

Nachteile

The user interface (from an admin perspective) is a little clunky. I am still familiarizing myself with certain parts. For example, it took me forever to figure out how to change my company logo after I got a new one.... and if you asked me today, I wouldn't be able to tell you how I did it. Little confusing, but not too bad.

Patrick
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Customer Support is nonexistent

Bewertet am 7.3.2024

It started great. Rep was friendly and professional. Onboarding was rushed, because Christmas was...

It started great. Rep was friendly and professional. Onboarding was rushed, because Christmas was coming. I wasn’t ready, but they really pushed. They installed it in a part of my site, unrelated to the tours. Onboarding department the went on Christmas break. No one on duty.

On January 3, I got an email that the onboarding support was over.

I found that the booking links did not work on a mobile form.

Customer support is useless. They only send me technical jargon to give to my web designer. They refuse to address the issues with their product.

I started this project enthused and excited. I have spent dozens of hours creating landing pages. All a massive waste of time.

I feel ripped off, and ignored by peek

Nachteile

Nothing. Big promises. Absolutely no support.

Antwort von Peek Travel

Hi Patrick, thank you for sharing your feedback with us. We're truly sorry to hear about the challenges you've encountered with Peek Pro. Our team is dedicated to providing a seamless experience, and we take your concerns seriously. We'd like to investigate this issue further to understand how we can improve. Please reach out to us directly through Helpdeck Chat or support @peek.com so we can address your specific issues and work towards a resolution. Your satisfaction is our priority, and we're committed to ensuring a positive experience for all our users.

Katie
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Take a Peek at Peek

Bewertet am 25.1.2024

Vorteile

We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over.

Nachteile

Nothing at this time, they were super easy to work with and made everything very easy to relearn.

5 von 771 Bewertungen angezeigt Alle Bewertungen

Peek Pro Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Peek Pro.

Peek Pro bietet folgende Kostenpläne an:

  • Preismodell: Kostenlose Version
  • Gratis Testen: Verfügbar

Peek Pro hat die folgenden typischen Kunden:

Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

Peek Pro unterstützt die folgenden Sprachen:

Englisch, Spanisch

Peek Pro unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

Peek Pro kann in folgende Anwendungen integriert werden:

Braintree, Constant Contact, Dropbox Business, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, Meta for Business, PayPal, QuickBooks Online, Squarespace, Stripe, SurveyMonkey, Twitter/X, Wix, WordPress, Xero, Zapier, Zendesk Suite, Zoho CRM

Peek Pro bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat

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