LeadSquared

1. Can be used even by Junior staff with minimal training - very intuitive product.
2. Has all the features that help us in our sales/marketing automation.
3. Landing page feature helps us creating mini sites and getting effective metrics.
4. Strong reliable support.
5. Good pricing options - value for money!

I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!

Granularity of access for lists for campaigns can be improved.

1. Automated and Customizable Workflows
2. Targeted Email Campaign
3. APIs and Connectors with various other platforms

Nothing as of now, mostly fulfils our requirements

We were looking for a cost effective CRM tool which could support our business process and Leadsquared was exactly like that. Even though it does not have lot of fancy features like other CRM's it does the job.
Lead data capturing and followup task reminders are good. It also gets integrated with our calling tool which reduces us some of the burden.

Sending mails through lead squared is not very supportive.
Also the tool becomes very slow at times in-spite of good connectivity.

Adaptability & Customization
Ease of use
Easy administration
Customer Support

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving.

Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.