Pulseway

Everything!
They do actually listen to the feedback and feature requests.

But especially the Remote Desktop.

Nothing so far
We are actually very Happy.

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

When we were able to log in, it worked ok. The rules were relatively comprehensive.

Promised functionality never came, regular downtime and outages, poor performance.

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.

Pulseway is a wonderful system, which means that it is difficult to find defects.