NCR Counterpoint Funktionen, Bewertungen & Alternativen

NCR Counterpoint

Complete retail management solution

3.7/5 (96 Bewertungen)

NCR Counterpoint Übersicht

NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.

Its point of sale management system integrates a touchscreen interface, allowing you to handle your teams and your products efficiently. With NCR Counterpoint, you can modify your prices and make sales whenever you want.

Inventories & stock management are made easier thanks to NCR. Its physical inventory system allows you to count your items properly, while you can move your stock within your stores & check your articles in the application.

The application also provides you a mobile interface to keep you updated and to access information from wherever you are. Receive text & email alerts when something unusual happens.

Also increase your sales by making email marketing campaigns, efficiently targeting your customers through your client database.

Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

NCR Counterpoint Bewertungen

Gesamtbewertung
3.7/5
69% Positive Bewertungen
35
Ausgezeichnet
31
Sehr gut
13
Durchschnitt
13
Gering
4
Schlecht
Mit Google übersetzen

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Täglich für 6-12 Monate genutzt
Bewertet am 13.7.2017
Quelle der Bewertung: Capterra

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.

Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming

Cashiers can update a customer's card on file in under 10 seconds

Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.

Automatic discounting has reduced our transaction time at the registers by 15 percent.

We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.

We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.

Halved the time it took to write up and invoice an order

We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Vorteile

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Nachteile

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

It has been a road

Bewertet am 24.3.2016
Quelle der Bewertung: SoftwareAdvice

Vorteile

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Nachteile

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Bewertet am 14.6.2011
Quelle der Bewertung: SoftwareAdvice

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.

We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support.

Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!

Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1.

Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day.

Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating).

The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.

If time and information are money, this program is the way to go!

Verteilung der Bewertung

Bedienkomfort
Kundenbetreuung

Mit Google übersetzen

Counter Point POS for the Small Business

Täglich für 1-5 Monate genutzt
Bewertet am 23.10.2016
Quelle der Bewertung: SoftwareAdvice

This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!

Vorteile

Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!

Nachteile

Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

4.0/10
Mit Google übersetzen

It's a good POS System to start your business

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 21.10.2018
Quelle der Bewertung: Capterra

My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Vorteile

When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.

Nachteile

The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

7.0/10

NCR Counterpoint Preis

Beginnt ab
N/A
Preisoptionen
Kostenlose Testversion
Preis-Leistungs-Verhältnis

Contact NCR Counterpoint for pricing.

NCR Counterpoint Funktionen


  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Elektronische Zahlungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundendatenbank
  • Kundenspezifisches Branding
  • Mobile Integration
  • Social-Media-Integration

Zusätzliche Informationen für NCR Counterpoint

Schlüssel-Features von NCR Counterpoint

  • Automated credit card settlements
  • Automated recurring marketing tools
  • Configurable touchscreen interface
  • Custom prices rules
  • Hosted electronic payment gateway
  • Integrated email marketing tool
  • Inventory management
  • Margin driving prices tools
  • Marketing campaign reporting
  • Mobile point of sale
  • NCR hardware optimization
  • Physical inventory system
  • Purchasing automation tools
  • Retail management
  • Sales, returns, orders & layaways handling
  • Secured data storage
  • Shelf analysis
  • Text & email alerts
  • Transfer advice report
  • Vendor costs, items & lead time management

Vorteile

  • NCR Counterpoint includes a point of sale management system permitting you to handle sales, returns, orders & layaways with no inaccuracies. Purchase new items, identify sale trends & track your stocks directly into the application. Also benefit from NCR's secured payment solution & gateway.

  • Manage your stocks & articles directly on NCR Counterpoint. Complete records of all of your articles and manage them as you wish. The application offers users the flexibility of either handling pricing themselves or automating it based on pre-set margins. Physical inventories are also made easier with the integrated physical inventory system.

  • Thanks to its integration features, easily manage your eshop along with your retailing software. Gain time by keeping your inventory in one location & reduce data entry errors through automatical order importation.

  • NCR Counterpoint allows you to be updated wherever you are thanks to its mobile features. The application sends you emails & text alerts when you need them. A mobile application is also available for you to check your inventory, your orders & to sell from your location.

  • NCR Counterpoint also provides email marketing features. Thanks to your clients information database stocked in the application, target them easily with recurring email marketing campaigns. You can also check your sales fluctuations after your marketing campaigns.

  • NCR Counterpoint Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über NCR Counterpoint.

    F. Welche Preispläne bietet NCR Counterpoint an?

    NCR Counterpoint bietet folgende Kostenpläne an:

    Kostenlose Testversion: Verfügbar

    Contact NCR Counterpoint for pricing.

    F. Was sind die Hauptfunktionen von NCR Counterpoint?

    NCR Counterpoint bietet die folgenden Funktionen:

    • Automated credit card settlements
    • Automated recurring marketing tools
    • Configurable touchscreen interface
    • Custom prices rules
    • Hosted electronic payment gateway
    • Integrated email marketing tool
    • Inventory management
    • Margin driving prices tools
    • Marketing campaign reporting
    • Mobile point of sale
    • NCR hardware optimization
    • Physical inventory system
    • Purchasing automation tools
    • Retail management
    • Sales, returns, orders & layaways handling
    • Secured data storage
    • Shelf analysis
    • Text & email alerts
    • Transfer advice report
    • Vendor costs, items & lead time management

    F. Wer sind die typischen Nutzer von NCR Counterpoint?

    NCR Counterpoint hat die folgenden typischen Kunden:

    Großunternehmen, Mittlere Unternehmen

    F: Welche Sprachen werden von NCR Counterpoint unterstützt?

    NCR Counterpoint unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet NCR Counterpoint an?

    Wir haben keine Informationen über die Preispläne von NCR Counterpoint

    F. Unterstützt NCR Counterpoint mobile Geräte?

    Wir haben keine Informationen darüber, welche Geräte NCR Counterpoint unterstützt

    F. Mit welchen anderen Applikationen integriert NCR Counterpoint?

    NCR Counterpoint kann in folgende Anwendungen integriert werden:

    Clear Spider

    F. Welche Varianten der Kundenbetreuung bietet NCR Counterpoint an?

    NCR Counterpoint bietet folgende Optionen für Kundensupport:

    Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen