NCR Counterpoint offers a full point of sale & inventory management system. It allows retailers to run their businesses with complete access to data wherever they are.
Its point of sale management system integrates a touchscreen interface, allowing you to handle your teams and your products efficiently. With NCR Counterpoint, you can modify your prices and make sales whenever you want.
Inventories & stock management are made easier thanks to NCR. Its physical inventory system allows you to count your items properly, while you can move your stock within your stores & check your articles in the application.
The application also provides you a mobile interface to keep you updated and to access information from wherever you are. Receive text & email alerts when something unusual happens.
Also increase your sales by making email marketing campaigns, efficiently targeting your customers through your client database.
Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.
Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming
Cashiers can update a customer's card on file in under 10 seconds
Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.
Automatic discounting has reduced our transaction time at the registers by 15 percent.
We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.
We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.
Halved the time it took to write up and invoice an order
We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.
A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.
We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway
We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.
As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.
Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.
Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.
All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.
In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.
I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.
The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.
We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.
We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support.
Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!
Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1.
Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day.
Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating).
The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.
If time and information are money, this program is the way to go!
This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!
Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!
Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent.
My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.
When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.
The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.
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NCR Counterpoint kann in folgende Anwendungen integriert werden:
NCR Counterpoint bietet folgende Optionen für Kundensupport:
Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen