NCR Silver Funktionen, Bewertungen & Alternativen

NCR Silver

Tablet-based, point-of-sale system for SMBs

3.7/5 (68 Bewertungen)

NCR Silver Übersicht

NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.

With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.

Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.

Preis

Beginnt ab
$79/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

NCR Silver Bewertungen

Gesamtbewertung
3.7/5
72% Positive Bewertungen
20
Ausgezeichnet
29
Sehr gut
6
Durchschnitt
7
Gering
6
Schlecht
Mit Google übersetzen

NCR Silver

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.7.2018
Quelle der Bewertung: Capterra

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Vorteile

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Nachteile

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

9.0/10
Mit Google übersetzen

This is a publically traded company NCR No Way...

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 26.4.2017
Quelle der Bewertung: Capterra

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....

Vorteile

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

Nachteile

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

Antwort von NCR Silver

We apologize for the NCR Silver experience not meeting your expectations. Not sure what happened with the "item already exists" issue, but it should never take that long for a problem to get resolved. Thanks for pointing it out to us.

As with any call center, sometimes reps get busy. That is why our award-winning customer support team also offers text, chat and email support. A text for example can solve simple issues substantially quicker. We also, by far, have the most extensive customer support team out of any cloud POS provider and offer live 24/7 support in addition to free set up, monthly menu maintenance, training and more. It's truly a comprehensive service.

As for transaction speeds, the UI in version 4.0 is extremely fast and it vastly streamlined an already quick customer checkout experience.

We have sent your comments to our customer care department, which will be reviewing it.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

0.0/10
Mit Google übersetzen

Good compromise between cost and functionality, and great customer service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.7.2018
Quelle der Bewertung: Capterra

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

Vorteile

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Nachteile

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

More than a cash register!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 24.7.2018
Quelle der Bewertung: Capterra

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Vorteile

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Nachteile

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

The software is super-user friendly

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 19.7.2018
Quelle der Bewertung: Capterra

We've been users since 2015 and in the early days, we would make a suggestion. It was not only received with open ears, many times those change would be implemented within months. Impressive. This program works wonderfully for our store. We haven't had to request a change, or even hardly call for help. We have a wide variety of styles and sizes and our inventory is always rotating and changes are easy to make.
The POS portion works great, looks great, and is fun to use.

Vorteile

The software is easy to use and intuitive. The reports cover most everything I need to know. Set up was easy with lots of customer service available during set up...but within a few days we hardly needed further help as things flowed into place.

Nachteile

The company was going to make a records storage change with almost no notice that would have affected our business in a negative way, but so far that seems not to have happened. Ask about access to sales records for the long term if deciding to go with NCR.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10

NCR Silver Preis

Beginnt ab
$79/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

NCR Silver Funktionen

  • Elektronische Zahlungen
  • Kundendatenbank
  • Social-Media-Integration

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundenspezifisches Branding
  • Mobile Integration

Zusätzliche Informationen für NCR Silver

Schlüssel-Features von NCR Silver

  • ACH payment processing
  • Accounting integration
  • Advanced security
  • Automated scheduling
  • Automated “Miss You” and promotional emails
  • Billing & invoicing
  • Built-in email marketing
  • Built-in loyalty marketing
  • Categorization
  • Clock in / out
  • Consolidated reporting
  • Customer database
  • Customer experience management
  • Customer loyalty program
  • Customizable categories
  • Electronic payments
  • Electronic signature capture
  • Email marketing
  • Email receipts
  • Employee management
  • Financial analysis
  • Financial management
  • Gift card system
  • Inventory forecasting
  • Inventory management
  • Inventory tracking
  • Mobile signature capture
  • Multi-channel marketing
  • Multi-location
  • Multi-store management
  • POS
  • Payroll management
  • Product catalog
  • Promotions management
  • Real time reporting
  • Receipt management
  • SSL security
  • Sales reporting
  • Sales tax management
  • Social media integration
  • Stock management

Vorteile

  • Track sales, employees, and cash flow from anywhere with NCR Silver's real-time reporting in the cloud.

  • Gain insights into inventory trends and top sellers and make results-based business decisions using NCR Silver's robust data.

  • Attract new customers and engage existing shoppers through loyalty programs, email marketing, and shares on social media.

  • Balance books and pay vendors with integrated accounting and payroll from NCR Silver's back office.

  • Manage multiple locations, communicate and compare sales across sites with one login to NCR Silver back office.

  • NCR Silver Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über NCR Silver.

    F. Welche Preispläne bietet NCR Silver an?

    NCR Silver bietet folgende Kostenpläne an:

    Beginnt ab: $79/Monat

    Preismodell: Abonnement

    Kostenlose Testversion: Nicht verfügbar

    NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

    F. Was sind die Hauptfunktionen von NCR Silver?

    NCR Silver bietet die folgenden Funktionen:

    • ACH payment processing
    • Accounting integration
    • Advanced security
    • Automated scheduling
    • Automated “Miss You” and promotional emails
    • Billing & invoicing
    • Built-in email marketing
    • Built-in loyalty marketing
    • Categorization
    • Clock in / out
    • Consolidated reporting
    • Customer database
    • Customer experience management
    • Customer loyalty program
    • Customizable categories
    • Electronic payments
    • Electronic signature capture
    • Email marketing
    • Email receipts
    • Employee management
    • Financial analysis
    • Financial management
    • Gift card system
    • Inventory forecasting
    • Inventory management
    • Inventory tracking
    • Mobile signature capture
    • Multi-channel marketing
    • Multi-location
    • Multi-store management
    • POS
    • Payroll management
    • Product catalog
    • Promotions management
    • Real time reporting
    • Receipt management
    • SSL security
    • Sales reporting
    • Sales tax management
    • Social media integration
    • Stock management

    F. Wer sind die typischen Nutzer von NCR Silver?

    NCR Silver hat die folgenden typischen Kunden:

    Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von NCR Silver unterstützt?

    NCR Silver unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet NCR Silver an?

    NCR Silver hat folgende Preismodelle:

    Abonnement

    F. Unterstützt NCR Silver mobile Geräte?

    NCR Silver unterstützt die folgenden Geräte:

    iPhone, iPad

    F. Mit welchen anderen Applikationen integriert NCR Silver?

    NCR Silver kann in folgende Anwendungen integriert werden:

    Clear Spider, LevelUp, QuickBooks, Worldpay POS, Xero

    F. Welche Varianten der Kundenbetreuung bietet NCR Silver an?

    NCR Silver bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen