NCR Silver Funktionen, Bewertungen & Alternativen

NCR Silver

Tablet-based, point-of-sale system for SMBs

3.7/5 (69 Bewertungen)

NCR Silver Übersicht

NCR Silver® is a tablet-based, point-of-sale system to help small and medium sized retail businesses manage their entire business, including inventory tracking, employee management, consolidated reporting, mobile POS, and multi-store functionality. NCR Silver integrates with hardware in order to setup an entire POS system. This cloud-based business solution is easy to use and works anywhere – even without a WiFi connection. More than a point-of-sale, NCR Silver® helps businesses to cost effectively track sales, employees, and cash flow with real-time reports in the cloud.

With NCR Silver® users can manage multiple locations, drive loyalty programs, bulk email VIPs, share content on social media, and integrate accounting and payroll right from the back office.

Included with a NCR Silver® subscription is 24-hour customer support and a dedicated Concierge member on hand to set up the store's back office, keep everything up to date, and provide ongoing assistance and training.

Preis

Beginnt ab
$79/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

NCR Silver Bewertungen

Gesamtbewertung
3.7/5
70% Positive Bewertungen
20
Ausgezeichnet
28
Sehr gut
7
Durchschnitt
8
Gering
6
Schlecht
Mit Google übersetzen

NCR Silver

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 20.7.2018
Quelle der Bewertung: Capterra

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Vorteile

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Nachteile

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote

9.0/10
Mit Google übersetzen

Good compromise between cost and functionality, and great customer service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.7.2018
Quelle der Bewertung: Capterra

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.

Vorteile

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Nachteile

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Big changes in Customer Service and they've lost me

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 13.11.2018
Quelle der Bewertung: Capterra

Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.

Vorteile

I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.

Nachteile

In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

5.0/10
Mit Google übersetzen

More than a cash register!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 24.7.2018
Quelle der Bewertung: Capterra

Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.

Vorteile

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

Nachteile

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Mit Google übersetzen

Limitations in reporting and discounts

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 23.7.2018
Quelle der Bewertung: Capterra

I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.

Vorteile

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

Nachteile

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

8.0/10

NCR Silver Preis

Beginnt ab
$79/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

NCR Silver Funktionen

  • Elektronische Zahlungen
  • Kundendatenbank
  • Social-Media-Integration

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Automatische Benachrichtigungen
  • Automatische Erinnerungen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Integration von Dritten
  • Kalenderverwaltung
  • Kontakt-Datenbank
  • Kundenspezifisches Branding
  • Mobile Integration

Zusätzliche Informationen für NCR Silver

Schlüssel-Features von NCR Silver

  • ACH payment processing
  • Accounting integration
  • Advanced security
  • Automated scheduling
  • Automated “Miss You” and promotional emails
  • Billing & invoicing
  • Built-in email marketing
  • Built-in loyalty marketing
  • Categorization
  • Clock in / out
  • Consolidated reporting
  • Customer database
  • Customer experience management
  • Customer loyalty program
  • Customizable categories
  • Electronic payments
  • Electronic signature capture
  • Email marketing
  • Email receipts
  • Employee management
  • Financial analysis
  • Financial management
  • Gift card system
  • Inventory forecasting
  • Inventory management
  • Inventory tracking
  • Mobile signature capture
  • Multi-channel marketing
  • Multi-location
  • Multi-store management
  • POS
  • Payroll management
  • Product catalog
  • Promotions management
  • Real time reporting
  • Receipt management
  • SSL security
  • Sales reporting
  • Sales tax management
  • Social media integration
  • Stock management

Vorteile

  • Track sales, employees, and cash flow from anywhere with NCR Silver's real-time reporting in the cloud.

  • Gain insights into inventory trends and top sellers and make results-based business decisions using NCR Silver's robust data.

  • Attract new customers and engage existing shoppers through loyalty programs, email marketing, and shares on social media.

  • Balance books and pay vendors with integrated accounting and payroll from NCR Silver's back office.

  • Manage multiple locations, communicate and compare sales across sites with one login to NCR Silver back office.

  • NCR Silver Häufig gestellte Fragen

    Weiter unter folgen häufig gestellte Fragen über NCR Silver.

    F. Welche Preispläne bietet NCR Silver an?

    NCR Silver bietet folgende Kostenpläne an:

    Beginnt ab: $79/Monat

    Preismodell: Abonnement

    Kostenlose Testversion: Nicht verfügbar

    NCR Silver offers flexible payment options whether you want to pay month-to-month or commit to an annual contract. Subscriptions start at $79 per month for the first device.

    F. Was sind die Hauptfunktionen von NCR Silver?

    NCR Silver bietet die folgenden Funktionen:

    • ACH payment processing
    • Accounting integration
    • Advanced security
    • Automated scheduling
    • Automated “Miss You” and promotional emails
    • Billing & invoicing
    • Built-in email marketing
    • Built-in loyalty marketing
    • Categorization
    • Clock in / out
    • Consolidated reporting
    • Customer database
    • Customer experience management
    • Customer loyalty program
    • Customizable categories
    • Electronic payments
    • Electronic signature capture
    • Email marketing
    • Email receipts
    • Employee management
    • Financial analysis
    • Financial management
    • Gift card system
    • Inventory forecasting
    • Inventory management
    • Inventory tracking
    • Mobile signature capture
    • Multi-channel marketing
    • Multi-location
    • Multi-store management
    • POS
    • Payroll management
    • Product catalog
    • Promotions management
    • Real time reporting
    • Receipt management
    • SSL security
    • Sales reporting
    • Sales tax management
    • Social media integration
    • Stock management

    F. Wer sind die typischen Nutzer von NCR Silver?

    NCR Silver hat die folgenden typischen Kunden:

    Mittlere Unternehmen, Kleine Unternehmen

    F: Welche Sprachen werden von NCR Silver unterstützt?

    NCR Silver unterstützt die folgenden Sprachen:

    Englisch

    F. Welche Preispläne bietet NCR Silver an?

    NCR Silver hat folgende Preismodelle:

    Abonnement

    F. Unterstützt NCR Silver mobile Geräte?

    NCR Silver unterstützt die folgenden Geräte:

    iPhone, iPad

    F. Mit welchen anderen Applikationen integriert NCR Silver?

    NCR Silver kann in folgende Anwendungen integriert werden:

    Clear Spider, LevelUp, QuickBooks, Worldpay POS, Xero

    F. Welche Varianten der Kundenbetreuung bietet NCR Silver an?

    NCR Silver bietet folgende Optionen für Kundensupport:

    Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen