Hotjar

The insights we got from Hotjar were instantly used by our team. We understood our user's journey and pain points better after reviewing the heatmaps and screen recordings.

It's fairly expensive. We operate 16 different websites and we only have Hotjar setup on one of the brands because of the cost.

Very easy to set up tracking code, create heat maps, and start visit recordings. The analytics are easy to understand (clicks, cursor movements, and scrolling).

There's really not much to complain about. It is a bit of a pain to constantly restart recordings or create a new heatmap, but Hotjar has recently announced that recordings will now be continuous. A big improvement!

It does what it is supposed to do. It shows where users are clicking on your site and gives good detailed information on how users interact with your site.

It is a little creepy and any active tracking makes the site a little slower. Some users feel their privacy is violated and report it.

Hotjar was great for our company because it was simple to integrate into our user platform. This made it easy for customers to give feedback on our services whenever they wanted to. In addition, it was an excellent tool for creating surveys.

At first, Hotjar was not that easy to use. I took time to learn how to use the software. Furthermore, it lacks some features for the creation and design of surveys.

User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including heatmaps, session recordings, and polls.Easy to use: Hotjar has a user-friendly interface that makes it easy to set up and use, even for users who are new to web analytics.Customization: Hotjar allows you to customize your tracking and feedback tools to suit your specific needs and goals.Integration: Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics.Affordability: Hotjar offers a range of pricing plans to suit different budgets and needs, including a free plan for small websites.

Data privacy: Some users may be concerned about the data that Hotjar collects and how it is used.Limited functionality: Hotjar has a range of features, but it may not have all the advanced functionality that some users require.Limited support: While Hotjar offers online resources and a knowledge base for users, it may not provide as much personal support as some users would like.Dependence on cookies: Hotjar relies on cookies to track website visitors, which means it may not accurately track users who have disabled cookies in their web browsers.Resource-intensive: Hotjar's tracking and feedback tools can be resource-intensive, which may impact the performance of your website.