
Über Setmore
Setmore ist eine Planungsanwendung, mit der du deine Kunden- und Personaltermine online verwalten kannst. Plane deine Termine über dein Profil, deine Website oder deine Facebook-Seite. Du kannst auch die Zeitplanung für bis zu 20 Mitarbeiter kontrollieren. Synchronisiere deine Termine mit deinem Google Cal und bleib über abgesagte oder vertagte Ereignisse auf dem Laufenden.
Setmore bietet auch eine Selbstbuchungs-Plattform, die du auf deiner Website und auf deiner Facebook-Seite einrichten kannst, damit deine Kunden das Zeitfenster buchen können, das ihnen am besten zusagt. Dank der Partnerschaft mit Stripe kannst du mit Setmore alle Kartentransaktionen online abwickeln. Mit Setmore können Kunden direkt über die Buchungsseite im Voraus bezahlen. Du kannst deine Bargeldtransaktionen auch mit dem Kassensystem von Setmore registrieren.
Für jeden Termin, den du buchst, absagst oder vertagst, erhältst du automatisch eine Erinnerung per E-Mail oder SMS. Dank der Setmore iOS und Android-Apps kannst du deine Termine auch auf mobilen Geräten verwalten. Du kannst deine Kundenbewertungen und Nutzerbewertungen auch direkt auf deiner Buchungsseite anzeigen.
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Nutzerbewertungen
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- Branche: Alternative Medizin
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Massage therapist
Bewertet am 25.10.2019
Vorteile
The user interface and the android app is the best on the market
Nachteile
The features are lacking compared to other similar software
In Betracht gezogene Alternativen
Acuity SchedulingGründe für den Wechsel zu Setmore
It just fits my current business needs. For another similar business I run, I have chosen other software.- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Setmore: Manage your appointments with ease.
Bewertet am 2.5.2023
I had the chance to work with Setmore as an intern in my university's IT department, and I was...
I had the chance to work with Setmore as an intern in my university's IT department, and I was pleased by its feature set and simplicity of use. Setting up several departmental events was my responsibility, and using Setmore's real-time booking and appointment reminders really eased the procedure. It also gave me the opportunity to track consumer information and manage payments, which was essential for making sure that our events went off without a hitch.
Vorteile
Setmore is a powerful and easy-to-use appointment scheduling tool that offers many advantages to businesses. It offers a wide range of services, including real-time booking, appointment reminders, simple appointment scheduling, customer administration, and payment processing. Users may easily manage the system thanks to its straightforward and user-friendly layout. Additionally, it has a mobile app that enables users to schedule appointments while on the go. Furthermore, Setmore offers first-rate customer service, ensuring that users can get help whenever they need it.
Nachteile
The restricted customizability of Setmore is one of its possible drawbacks. Although the booking page can be customized in a number of ways, users may find it difficult to change the software's overall look and feel to match their brand. Additionally, some users have mentioned sporadic bugs and performance issues with the software, but Setmore's support staff usually fixes these right away.
Antwort von Setmore
Hi Anthony,
Thank you for taking the time to provide a lengthy review.
Firstly, it's great that you think the app is powerful and easy to use with extensive functionality. Thrilled to hear that you think we offer first-rate customer service, we'll make sure to pass on your comments to the team.
We appreciate all feedback to help us improve the service we offer. We're currently in the process of looking at how we can increase the customization of the app for our customers. I'll make sure to pass on your comments to the developers.
Julia, Community Team
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
A good, easy to use program, well-priced, but with a lot of unusual glitches
Bewertet am 2.8.2016
We love the features, we love the pricing...but we find that there are a lot of glitches going on...
We love the features, we love the pricing...but we find that there are a lot of glitches going on that make our business look unprofessional. As a medical office, its important for us to appear professional...and Setmore has let us down on this front quite a few times.
Asking questions or lodging complaints with the company is tricky, as they're always dodging blame. Its always possible to 'chat' with a consultant, but I think English isn't always their first language, making some communication tricky.
That said, the main part of the program works well...but be prepared for some odd glitches occasionally - like clients sometimes being able to book outside of your booking hours (which they tell me isn't possible...yet its happening), or SMS reminders just not being sent (even if the system says they were). Another time, a client managed to log in as an administrator and somehow set herself up as another practitioner....that was odd too. But according to Setmore, we did that ourselves and she couldn't possibly have done it (they said as they deleted her practitioner profile).
Most of our clients find the Setmore online booking website easy to use, but don't bother trying to set up a lead time for appointments...I don't know why, but even when they changed it from 2 days to 24 hours, it still wouldn't allow clients to have the lead time we wanted (i.e. the amount of time required to book an appointment online so we didn't end up with any surprise appointments).
Also, be prepared to constantly sync your duplicate clients in your database...it is incredibly annoying and time-consuming.
In addition, the recurring appointment feature had to be disabled on our account, as if clients wanted to edit one appointment in a series, we would have to search back to find the original appointment in the recurring series, delete or change that one...and THEN edit every single appointment from then on (it sometimes was weeks or months of edits to be made for one appointment to be changed), so we no longer use that feature.
The widget to link through to our Wix website however is very handy, and they are trialing features such as 'classes' and Stripe payments. We cant comment on how the payments feature functions, as we don't use it.
Vorteile
Ease of use.
Even technologically-challenged clients do not find it daunting to book online.
Configurations for appointment times, and setting individual practitioner shifts are really flexible.
SMS reminders included in the price - fantastic.
Customised SMS reminders are a wonderful bonus.
Widget to link a booking page to our website is great.
Nachteile
Glitchy.
Communication...good but challenging.
SMS reminders sometimes don't get sent.
Recurring appointment feature does not work for our business.
Duplicate customers are constantly being created, and syncing them takes time.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Fantastic app for scheduling and appointments
Bewertet am 29.4.2023
Fantastic - highly recommend, especially for the 24/7 customer service
Fantastic - highly recommend, especially for the 24/7 customer service
Vorteile
This app is amazing and has transformed my business. 24/7 customer care - they reply within minutes and screen share in seconds if we really can't get to the bottom of something and it's always been resolved. Two way integration of Google calendar (with name of client on appointments, unlike Fresha so I know who I'm seeing), everything is SO easy to implement. Lots of characters, so I can provide a full description of business and services. Basically everything you need to create seemless online bookings and it's FREE
Nachteile
The ONLY feature that's missing, is while colours are processing (eg for 45 mins), (they call it a buffer), there's no way myself or clients can book in a cut while it's processing. So basically the 45 min 'buffer' is blocked out. Easy to get around - if someone contacts me, I just tell them to come in during a process time, but I have highlighted this fault with them.
Antwort von Setmore
Hi Annabelle,
Thank you for taking the time to provide such a lengthy review.
Firstly, it's wonderful that you think the app has helped transform your business, you appreciate the 24/7 customer support, and the 2-way google calendar sync functionality.
We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers for consideration.
Julia, Community Team
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Upset that I must cancel Setmore because my clients can't buy memberships/packages.
Bewertet am 11.7.2022
I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online...
I am cancelling Setmore and am frustrated with myself for not seeing in advance that client online purchasing options are extremely limited and dysfunctional for the nature of my business. but overall I think many people who choose Setmore will be satisfied with the features and functions for the low price.
Vorteile
Very easy to set up and use and I love that it integrates with Square and has a new downloadable app for customers -- customers can add your booking app to their home screen on their phone. All functions are pleasant to use.
Nachteile
I still can't believe they market their service to fitness professionals yet you can't sell packages of sessions to your clients. I don't know any personal trainers who have clients that just buy one appointment at a time -- they save money by buying 10-packs or paying a monthly subscription. I also thought it was disappointing that you can "remove Setmore branding" on the premium subscription, except that you CAN'T remove all branding -- you can't have a custom domain so clients must go to a Setmore URL to view your booking page even on the premium plan. The customer service associate was pleasant in the chat but instead of just answering my question about if they offer memberships/packages they advised me not to worry about setting up my account and to instead book a demo with their team and allow them to help me set up my account. I had to make them look into my actual question and answer it. If I had a different type of business I would probably use Setmore as they have so much going for them.
Warum Setmore gewählt wurde
I like many things about Momence but it comes with transaction fees charged to my clients unless I invest in a bigger package. I wanted to invest in a bigger package but my clients don't seem to like the platform.Zuvor genutzte Software
SchedulicityGründe für den Wechsel zu Setmore
Downloadable client app, Square integration, ease of use for customers,Antwort von Setmore
Hi Mindy,
Thank you for taking the time to review Setmore and providing us with feedback.
We're sorry to hear that you're having to cancel Setmore due to not having appointment packages. I'm going to pass on your comments to the developers to highlight the need for this feature.
We hope we will be able to welcome you back to Setmore in the future.
Julia, Community Team
Setmore Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Setmore.F. Welche Preispläne bietet Setmore an?
Setmore bietet folgende Kostenpläne an:
- Ab: 12,00 $/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Nicht verfügbar
F. Wer sind die typischen Nutzer von Setmore?
Setmore hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Setmore unterstützt?
Setmore unterstützt die folgenden Sprachen:
Arabisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch
F. Unterstützt Setmore mobile Geräte?
Setmore unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Setmore?
Setmore kann in folgende Anwendungen integriert werden:
Agile CRM, Clio, Constant Contact, Drip, Drupal, Freshdesk, Freshsales, Gmail, Google Analytics 360, Google Calendar, Google Contacts, Google Meet, Google Tag Manager 360, HubSpot CRM, Insightly, Instagram, Intercom, Joomla, Keap, Klaviyo, LawPay, Mailchimp, MailerLite, Meta for Business, PayPal, Shopify, Slack, Square Online, Square Payments, Squarespace, Stripe, Trustpilot, Twilio, VideoAsk, Weebly, Wix, WordPress, Zapier, Zendesk Suite, Zoho CRM, Zoom Workplace, serviceminder.io
F. Welche Varianten der Kundenbetreuung bietet Setmore an?
Setmore bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, 24/7 Live-Support, Chat
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