Setmore

Setmore

Online-Planungssoftware für kleine Unternehmen.

4.6/5 (291 Bewertungen)

Setmore Übersicht

Setmore ist eine Planungsanwendung, mit der du deine Kunden- und Personaltermine online verwalten kannst. Plane deine Termine über dein Profil, deine Website oder deine Facebook-Seite. Du kannst auch die Zeitplanung für bis zu 20 Mitarbeiter kontrollieren. Synchronisiere deine Termine mit deinem Google Cal und bleib über abgesagte oder vertagte Ereignisse auf dem Laufenden.

Setmore bietet auch eine Selbstbuchungs-Plattform, die du auf deiner Website und auf deiner Facebook-Seite einrichten kannst, damit deine Kunden das Zeitfenster buchen können, das ihnen am besten zusagt. Dank der Partnerschaft mit Stripe kannst du mit Setmore alle Kartentransaktionen online abwickeln. Mit Setmore können Kunden direkt über die Buchungsseite im Voraus bezahlen. Du kannst deine Bargeldtransaktionen auch mit dem Kassensystem von Setmore registrieren.

Für jeden Termin, den du buchst, absagst oder vertagst, erhältst du automatisch eine Erinnerung per E-Mail oder SMS. Dank der Setmore iOS und Android-Apps kannst du deine Termine auch auf mobilen Geräten verwalten. Du kannst deine Kundenbewertungen und Nutzerbewertungen auch direkt auf deiner Buchungsseite anzeigen.

Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Asien, Australien, Brasilien, Kanada, Europa und 5 weitere , Deutschland, Indien, Japan, Lateinamerika, Mexiko

Unterstützte Sprachen

Arabisch, Tschechisch, Dänisch, Niederländisch, Englisch und 15 weitere , Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

Setmore Bewertungen

Gesamtbewertung
4.6/5
94% Positive Bewertungen
217
Ausgezeichnet
57
Sehr gut
8
Durchschnitt
1
Gering
8
Schlecht
Debby E.
Mit Google übersetzen

Easy to set up and use straight away

Täglich für 6-12 Monate genutzt
Bewertet am 10.10.2019
Quelle der Bewertung: Capterra

I am a new business and wanted to provide an option for new customers to book online, and to also centralise the management of appointments, which Setmore has provided. Regardless of where I am, I can immediately take a booking via my mobile or land device.

I was pleased to see that they have covered all major integration points and I have used this within my social media posts and website, which generates business. I am also looking to integrate with my Zoho account.

Vorteile

I am 6 months in and still on the Free version. I have found it user friendly and very easy to set up. I have found the customer support to be amazing and they are always looking to help resolve any issues.

As I work from different locations, I have set this up by changing Provider to Location, which works for me as I am the only therapist in my business.

I love that it integrates with social media, which is a huge benefit.

Nachteile

I would like to see a little more flexibility in some areas, and perhaps consideration of some wording options, such as, there is no option to 'Cancel' an appointment, only to 'Delete'. Delete is permanent and entirely removes the record from the customer account, it remains in the 'back-end' of the system.

This creates a problem as if a new customer needs to cancel, then their whole record is 'Deleted', and to make another appointment I need to re-input their details. I understand this to be different for those that make their own appointments online, but most come directly through me, as the sole point of contact.

Customers looking to 'Cancel' their appointments are contacting me, as their only option is to 'Delete' which is confusing for them.

An option needs to be available where the client record is retained when the appointment is 'cancelled' by the administrator

It would be useful to have an option based on 'location' rather than 'provider/therapist'

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
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Weiterempfehlungsquote

10.0/10
Corinne P.
Mit Google übersetzen

Excellent value, reliable online booking system

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.10.2019
Quelle der Bewertung: Capterra

I am a sole-proprietor massage therapist. My job does not allow me to answer phone calls during the day, and I prefer to not be returning calls during my small breaks between clients. The online booking option is perfect for my business.

Most of my clients are now booked with recurring appointments, or will book online using the "Book Now" button on my facebook page. This allows me to spend less time on the phone. Less time on the phone greatly decreases the amount of time I spend on administrative tasks.

Vorteile

I wanted software that would allow online booking and text reminders that was affordably priced for small business.

Nachteile

Two complaints:
1. I really need the option to display only the first name of clients that are booked in to the system. My workspace is oriented in a way that clients can see my calendar while booking, and as a regulated health professional it is required for me to protect this information from public viewing.

2. There is no option to email, export, or print any appointment history. I am often required to share this information and it is a very common feature for other appointment systems. Currently I am required to cut and paste this information from Setmore where it is not easy to even highlight for copy. It seems to be a feature that should have been added after all these years I've been waiting for it now.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Matthew S.
Mit Google übersetzen

Easiest and Most cost effective scheduling interface available

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 10.10.2019
Quelle der Bewertung: Capterra

We have had a much easier time getting our clients comfortable with booking their own appointments and being more responsible with cancellations using this system. The staff appreciates the ability to book from their phones or cancel and reschedule from outside the office.

Vorteile

It is easy to set up and maintain. The integration with our website was seamless. We're able to customize on the fly.

Nachteile

It would be more helpful if the client also had an interface that allowed them to see upcoming and past appointments. A register of cancellations, dates and communications times would also benefit us.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

10.0/10
Monica H.
Mit Google übersetzen

Excellent Product & Service

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 6.10.2019
Quelle der Bewertung: Capterra

I wouldn't be able to provide the services that I do without Setmore. I am a sole practioner (massage therapist) and do not have any staff....I have back to back massages and no down time....without the online scheduler, it would be VERY difficult for me to set up appointments. Allowing clients to schedule their own appointments makes my job a lot easier and they appreciate it as well. They know their schedules and what works for them so it is convenient for everyone.

Vorteile

I love this software. It meets all of the scheduling needs for my small business and I really appreciate how easy it is to use and that I can customize it to fit the services that I offer and the timeframe in which I want to offer them. I especially appreciate being able to block out time.

Nachteile

I have been using this software for almost three years and I really do not have any complaints. The only thing that has been a problem for some clients on occassion is that they do not always notice that the month has changed when using the online scheduler. I am booked out a month and a half and I have it set up for the scheduler to take the client to the first available appointment....because they aren't always expecting that first appointment to be so far out, and the month at the top of the calendar doesn't "stand out," they don't always realize that they are booking in a different month. The only other slight problem has been when people are accessing the scheduler on their phones and the "confirm" appointment comes up to finalize the booking.....they don't always see that that part because it is cut off on the screen and don't scroll down to see it so a few people have missed that step and thought that they had an appointment but it was never finalized. However, the vast majority of my clients have had no problems using the scheduler and I receive a lot of positive feedback about the scheduler from my clients....they love it!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
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Weiterempfehlungsquote

10.0/10
Sue P.
Mit Google übersetzen

A decent program that's easy to use

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.11.2018
Quelle der Bewertung: Capterra

The software was great for my first time using an online booking/ scheduling app. It didn't have a lot of bells and thrills, but I think it did the job in keeping it simple for even a dummy like me to use. Of course over time with use, as with everything else, there are times while in the moments I had an, "I wish I could do (blank) with this" moment. Nonetheless, I think this is very user friendly for a beginner.

Vorteile

While using this program for about 5 years it grew on me as a simple way of scheduling clients. I am not very tech savvy, but I was able to use it with ease. It was great being able to create a service menu and be able to link it with Yelp. It has a nice feature that allows you to have reminders sent via email or text to clients so they know their appointment was coming up. The online booking feature was also easy to navigate for clients. The scheduling tabs were very clear and easy to see from the main calendar view. You're able to toggle on or off the view of other staff members schedules so you don't have to view a crazy calendar at all times.

Nachteile

The inability to put a real credit card info to hold appointments. While it was an option to request credit card information to hold appointments, any number would be sufficient to bypass that measure and an appointment would be booked. It would have also been a nice feature to have the same reminder options available for the staff to get notified of appointments coming up that day. As an appointment based only business I had a few missed appointments because the app never sent a notification through whether my phone was in bad service or not.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

5.0/10

Setmore Preis

Beginnt ab
25,00 $/Monat
Preisoptionen
Kostenlose Testversion
Kostenlos
Abonnement
Preis-Leistungs-Verhältnis

Setmore Funktionen

  • Automatische Benachrichtigungen
  • Elektronische Zahlungen
  • Erinnerungen
  • Integration von Dritten
  • Kalenderverwaltung
  • Kundenspezifisches Branding
  • Social-Media-Integration

  • API
  • Aktivitäts-Dashboard
  • Aktivitäts-Verfolgung
  • Anpassbare Berichterstellung
  • Anpassbare Vorlagen
  • Benutzerdefinierte Felder
  • Berichterstattung und Statistik
  • CRM-Integration
  • Daten-Import / -Export
  • E-Mail-Integration
  • Kontakt-Datenbank
  • Kundendatenbank
  • Mobile Integration

Setmore Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Setmore.

F. Welche Preispläne bietet Setmore an?

Setmore bietet folgende Kostenpläne an:

Beginnt ab: 25,00 $/Monat

Preismodell: Kostenlos, Abonnement

Kostenlose Testversion: Nicht verfügbar

F. Was sind die Hauptfunktionen von Setmore?

Wir haben keine Informationen über die Funktionen von Setmore

F. Wer sind die typischen Nutzer von Setmore?

Setmore hat die folgenden typischen Kunden:

Freie Mitarbeiter, Kleine Unternehmen

F: Welche Sprachen werden von Setmore unterstützt?

Setmore unterstützt die folgenden Sprachen:

Arabisch, Tschechisch, Dänisch, Niederländisch, Englisch, Finnisch, Französisch, Deutsch, Hebräisch, Ungarisch, Italienisch, Japanisch, Koreanisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Spanisch, Schwedisch, Türkisch

F. Welche Preispläne bietet Setmore an?

Setmore hat folgende Preismodelle:

Kostenlos, Abonnement

F. Unterstützt Setmore mobile Geräte?

Setmore unterstützt die folgenden Geräte:

Android, iPhone, iPad

F. Mit welchen anderen Applikationen integriert Setmore?

Setmore kann in folgende Anwendungen integriert werden:

Cognito Forms, Constant Contact, Cyfe, Egnyte, Infusionsoft, Insightly, PageCloud, Slack, Smith.ai Live Website Chat, Zendesk

F. Welche Varianten der Kundenbetreuung bietet Setmore an?

Setmore bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support