UseResponse
Über UseResponse
UseResponse ist ein All-in-one-Social-CRM, Help-Center-, Kommunikationsplattform, Kundenservice-Tool und eine Kundenbetreuungsplattform, die für jede Art von Unternehmen und Community entwickelt wurde. UseResponse kann von jeder Organisation verwendet werden – ob sie Waren produziert, eine Dienstleistung erbringt oder nicht gewinnorientiert ist – um Kundenmeinungen und Feedback zur Optimierung zu nutzen.
UseResponse wurde für Support-Agenten und Kunden entwickelt und ermöglicht es Unternehmen, ihre Kunden und die Meinungen ihrer Kunden zu den angebotenen Produkten und Dienstleistungen zu verstehen. Mit einem Ticketing-System, Ideenbank und organisierter Online-Dokumentation ermöglicht UseResponse den Benutzern, Fragen zu stellen, Probleme zu melden und an Umfragen teilzunehmen. Dies wiederum ermöglicht es Unternehmen, Feedback, Vorschläge und konstruktive Kritik zu sammeln.
UseResponse ermöglicht Organisationen, Kunden effektiv und auf außergewöhnliche Weise zu unterstützen. Mit offenem Code ist UseResponse auch für die Organisation vollständig anpassbar. Sie können Gemeinschaften organisieren, Feedback sammeln und Kundenloyalität mit Hilfe verschiedener Antworten auf Ideen, Probleme und Fragen gewinnen. Organisationen können mit Benutzern und Kunden interagieren und ihr Feedback nutzen, um schließlich ihr Produkt oder ihre Dienstleistung zu verbessern.
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Nutzerbewertungen
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- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Your Customers Satisfied With Your Support, Service, Chat and Much More
Bewertet am 13.8.2021
My experience with the tool is very good, it has allied a lot of stress around here, therefore, I...
My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid.
But the tool itself is perfect and is being of good help.
as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat.
It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved.
Vorteile
A great working tool this, it worked right on my system.
Perfect support agents, always accurate, we are no complaints or anything like that thanks to support.
I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool.
This tool allows me to have more interactions with the customer, multiple customers at the same time.
It's good because it integrates with a lot of other software we use.
Nachteile
Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat.
Just for the price, as I think the plans are a little high, and that's it.
Antwort von UseResponse
Dear Pedro,
Thank you very much for taking your time to leave the review, we really appreciate and value every piece of customer feedback! Yes, you are right, we offer 14-day free trial including all the features to evaluate the system. However, if anyone needs some more time for testing the system, we extend the trial per request. This is always negotiable. Considering the set of features offered by our tool we consider pricing to be fair, however it may be of better value for large companies compared to small businesses. We are always happy to assist you in setting up and using the system, and hope that it can bring good value to your company!
Best, UseResponse Team
- Branche: Staatsverwaltung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Ticket management at its peak
Bewertet am 11.10.2021
I've had a great experience with this application ever since I acquired it, although its a little...
I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.
Vorteile
What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app
Nachteile
It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.
Antwort von UseResponse
Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Took unauthorised payment from our card on file and refused to refund it
Bewertet am 26.6.2023
We decided to leave partly through the lack of ability to store customer details and link tickets...
We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests.
Vorteile
Integrated with other systems we use and had a realtime dashboard.
Nachteile
No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company
Antwort von UseResponse
Thank you for taking the time to share your review with us. We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding user deletion is highly valuable to us, and we have already implemented changes to improve our product.
Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly.
We appreciate your business and would be thrilled to have the opportunity to serve you again in the future.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great product, Great support & consulting
Bewertet am 5.3.2021
On the whole, the software convinces with an incredibly great and simple usability, it is well...
On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.
Vorteile
We first used Idea Management in the beginning, and later built up our Knowledge Base.
We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information.
In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.
Nachteile
Nothing worth mentioning, and it seems bug free too.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Easy to use, highly customizable and a customer support that is second to none
Bewertet am 3.3.2021
We are using the feedback software of UseResponse to create a platform for our customers to give...
We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
Vorteile
UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.
Nachteile
The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature.
UseResponse Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über UseResponse.F. Welche Preispläne bietet UseResponse an?
UseResponse bietet folgende Kostenpläne an:
- Ab: 199,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von UseResponse?
UseResponse hat die folgenden typischen Kunden:
11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von UseResponse unterstützt?
UseResponse unterstützt die folgenden Sprachen:
Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Japanisch, Niederländisch, Portugiesisch, Russisch, Spanisch, Thailändisch
F. Unterstützt UseResponse mobile Geräte?
UseResponse unterstützt die folgenden Geräte:
F. Mit welchen anderen Applikationen integriert UseResponse?
UseResponse kann in folgende Anwendungen integriert werden:
Confluence, Google Workspace, HubSpot CRM, Jira, Meta for Business, Salesforce Platform, Slack, Twitter/X, WhatsApp, WordPress, Zapier, Zoho Projects
F. Welche Varianten der Kundenbetreuung bietet UseResponse an?
UseResponse bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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