Atera
All-in-One MSP Software für MSPs und IT-Support Unternehmen
4,5 /5 (134 Bewertungen) Eine Bewertung verfassen!Atera Übersicht
Was ist Atera?
Atera wurde speziell für MSPs und IT-Supportunternehmen jeder Größe entwickelt. Atera ist die einzige All-in-One-Plattform, die Fernkontrolle und -Management (RMM), Professional Services Automation (PSA), Cloud-basierten Fernzugriff und integrierte Cloud-Dienste in einer einzigen, einfach zu verwendenden Plattform vereint.
Atera ist eine moderne SaaS-Plattform, die aus der Cloud stammt und für ein schnelles Onboarding mit einer einfachen intuitiven Benutzererfahrung konzipiert wurde.
Atera verfügt über ein einzigartiges, transparentes und einfaches, auf Technikern basierendes Tarifmodell ohne versteckte Gebühren und unbegrenzt überwachte Server und Arbeitsstationen.
Die Plattform liefert:
• Leistungsfähiges proaktives IT-Management
• Integriertes CRM und integrierten Service Desk
• Integriertes Portfolio von Cloud-Diensten von Drittanbietern
• Leistungsfähige Analysefunktionen
• Ein einzigartiges reines SaaS-Modell mit einfacher On-Boarding-Funktion
• Eine einfache und leicht erlernbare Nutzererfahrung
• Ein erschwingliches und transparentes Tarifmodell,
• Mobile Fähigkeiten
Atera Übersicht
Kosten
Preisoptionen
Atera Funktionen
Screenshots
Atera Bewertungen
Atera Bewertungen
Lightweight - Easy to Navigate - Decent integration
Easy management of hundreds of endpoints/customers.
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
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Lightweight - Easy to Navigate - Decent integration
Vorteile
Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)
Nachteile
Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)
REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.
Highly recommend Atera
Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.
Vorteile
Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.
Nachteile
Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.
Quality has gone downhill
We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!
Vorteile
The price point for this product is excellent, if it worked properly.
Nachteile
Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
Vorteile
The amount of features for the price is hard to compete with.
Nachteile
The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.
Most options available for a small MSP
Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.
Vorteile
Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent
Nachteile
Nothing to Dislike but Lack of Linux agent is killing us.
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Atera Preis
Atera Preis
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Atera Funktionen
Atera Funktionen
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Kategorien
Kategorien
Videos und Anleitungen
Videos und Anleitungen
Zusätzliche Informationen für Atera
Zusätzliche Informationen für Atera
Schlüssel-Features von Atera
- Abrechnungs-Management
- Analytische Geschäftsberichte
- Automatische Sicherung
- Beurteilungs-Management
- Echtzeit-Benachrichtigungen
- Echtzeit-Überwachung
- Fernsteuerung
- Integrierte E-Mail-Sicherheit
- Integriertes Online-Backup
- Mobiler Zugriff
- Probleme kennzeichnen
- Professionelle Automatisierung von Dienstleistungen
- Server-Überwachung
- Ticketmanagement
- Verfügbarkeitsüberwachung
- Vollständige Aktivitätsprotokollierung
- Vollständiges CRM
- Wissensbasis
Atera Häufig gestellte Fragen
Atera Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Atera.
F. Welche Preispläne bietet Atera an?
Atera bietet folgende Kostenpläne an:
Beginnt ab: 79,00 $/Monat
Preismodell: Abonnement
Gratis Testen: Verfügbar
F. Was sind die Hauptfunktionen von Atera?
Atera bietet die folgenden Funktionen:
- Beurteilungs-Management
- Automatische Sicherung
- Abrechnungs-Management
- Analytische Geschäftsberichte
- Vollständiges CRM
- Vollständige Aktivitätsprotokollierung
- Integriertes Online-Backup
- Integrierte E-Mail-Sicherheit
- Wissensbasis
- Mobiler Zugriff
- Professionelle Automatisierung von Dienstleistungen
- Echtzeit-Überwachung
- Echtzeit-Benachrichtigungen
- Fernsteuerung
- Server-Überwachung
- Ticketmanagement
- Probleme kennzeichnen
- Verfügbarkeitsüberwachung
F. Wer sind die typischen Nutzer von Atera?
Atera hat die folgenden typischen Kunden:
Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen
F: Welche Sprachen werden von Atera unterstützt?
Atera unterstützt die folgenden Sprachen:
Englisch
F. Welche Preispläne bietet Atera an?
Atera hat folgende Preismodelle:
Abonnement
F. Unterstützt Atera mobile Geräte?
Atera unterstützt die folgenden Geräte:
Android, iPhone, iPad
F. Mit welchen anderen Applikationen integriert Atera?
Atera kann in folgende Anwendungen integriert werden:
IT Glue, ITBoost, QuickBooks Online, RescueAssist, Splashtop Business Access, Splashtop Remote Support, Splashtop Remote Support, TeamViewer, Xero, Zapier
F. Welche Varianten der Kundenbetreuung bietet Atera an?
Atera bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Video-Anleitungen, Telefon-Support, Forum
Easy management of hundreds of endpoints/customers.