![Front](https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png?w=80&h=80&fit=max&dpr=3&auto=format&q=50)
Front
Über Front
Front ist der gemeinsame Posteingang für Teams, der die gesamte Unternehmenskommunikation in einer einzigen kollaborativen Plattform vereint. Teams in den Bereichen Kundendienst, Vertrieb, Betrieb, IT und Marketing können support@, sales@ und andere Gruppen-E-Mail-Adressen, Facebook, Twitter, Chat und SMS an einem zentralen Ort verwalten, ohne zwischen mehreren Tools wechseln zu müssen.
Konzipiert für die Team-Zusammenarbeit: E-Mails und Nachrichten im gemeinsamen Posteingang können Teamkollegen zugewiesen werden, um zu verdeutlichen, wer für das Beantworten verantwortlich ist. Die Kollisionserkennung verhindert mehrere Antworten auf dieselbe Nachricht. Du kannst Teammitglieder direkt erwähnen, um Nachrichten und Entwürfe zu teilen und zu besprechen, bevor Du eine Antwort an einen Kunden sendest. Mit E-Mail-Vorlagen kann man schnell auf häufig gestellte Fragen antworten.
Verbessert die Team-Produktivität: Front funktioniert wie ein E-Mail-Client, ist jedoch leistungsstärker als Google Mail oder Outlook. Mit Funktionen wie internen Kommentaren, Follow-up-Erinnerungen, Lesebestätigungen, Seriendruck, E-Mail-Sequenzen und vordefinierten Antworten kann man 2-3x schneller auf Kunden reagieren. Mobile Apps für iOS und Android sind verfügbar, um unterwegs zu antworten und zu triagen. Die umfassenden Analysen von Front zeigen Deine Antwortzeit, Nachrichtenvolumen und vieles mehr, um Deine Produktivität zu messen.
Integriert sich in alle Apps: Front funktioniert mit vielen anderen Software-Anwendungen, die man bereits verwendet - Salesforce, Slack, Trello, GitHub, Intercom, Asana und mehr, so dass man auf diese Informationen zugreifen und diese in Front synchronisieren kann. Mithilfe der API können benutzerdefinierte Integrationen für spezifischen Geschäftsanforderungen entwickelt werden.
Front kostenlos in einer 14-tägigen Testversion testen.
Bilder
![Front Software - 1](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9ec7f2b7-8112-4ce6-8886-6ba2e7a66cf8.png?auto=format&q=50)
![Front Software - 2](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e792b7d6-79c0-4ae7-a845-1d33502192fb.png?auto=format&q=50)
![Front Software - 3](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/18e22ea9-5384-4c4b-9973-eea83a435d47.png?auto=format&q=50)
![Front Software - 4](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3af342ff-cecb-497c-b19a-07c060e7e2c2.png?auto=format&q=50)
![Front Software - 5](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/99a37aa0-7fcb-414f-b1e6-87709cbe4b6b.png?auto=format&q=50)
Du bist nicht sicher, ob Front das Richtige ist?
Mit einer beliebten Alternative vergleichen
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Kundenservice
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Help Scout
![Help Scout](https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png?w=80&h=80&fit=max&dpr=3&auto=format&q=50)
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Kustomer
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Nutzerbewertungen
Hast du Front bereits?
Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.
![Laurens](https://cdn0.capterra-static.com/profile-images/linkedin/4198c68aae5552bd55674f0a66526186.jpeg)
- Branche: Unterhaltungselektronik
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Front, a must need in your business!
Bewertet am 27.6.2020
I strongly recommend using Front. Not only is the program / email-client very good, but the...
I strongly recommend using Front. Not only is the program / email-client very good, but the employees at Front are also equally capable. Through the e-mails they send and the experience I've had with their customer service, I noticed they really care about their program and what the consumer thinks of it. If you have any questions, they will answer it properly. If you have any suggestions, they will sincerely think about it.
Front has impacted my work, by making my work easily manageable. I can clearly see incoming e-mails being divided into different inboxes. Everyone can have different rights, so not everyone can see how cases are handled. Furthermore I can easily search my sent e-mails, even by using formula's such as ‘from:’ or ‘to:’, which makes searching older conversations or e-mails for bigger cases very easy. This can be very though in other e-mail clients.
I can conclude that my overall experience with Front is very good!
Vorteile
I like how everything is organized and therefore is easy to see. I can clearly see the divided inboxes on the left, making it easy to see how much work still needs to be done. Also, the e-mail conversations itself are shown like they are in e.g. iMessage or Whatsapp. This feels really familiar and makes it easy to read really long conversations.
Moreover, there are many settings, which can make the difference for various different users. For example, I use the 'Paste as text' setting, so everything I paste is stripped of its formatting. I know some of my colleagues dislike this, but I love it.
Furthermore, shortcuts are easy to learn and this makes it possible to work even faster.
Overall, I think Front feels very intuitive, it is easy to learn, and makes e-mailing a lot easier.
Nachteile
At the moment, there is but 1 thing I dislike. When you’ve just sent a new e-mail, it takes a while to show up in the ‘sent’ folder. We used to be able to see that immediately. Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying. This is the only minor thing I think can be improved.
- Branche: Finanzdienstleistungen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Experience with Front
Bewertet am 15.4.2022
I love Front. It's a great tool, very easy to implement, teach and use. The communication between...
I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.
Vorteile
The interface and how is easy to teammates collaborate and organize conversations with customers.
Nachteile
Language only in English
Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great
API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"
Warum Front gewählt wurde
We didn't like Zendesk layout and supportZuvor genutzte Software
Zendesk SuiteGründe für den Wechsel zu Front
Layout, features, support, sales proccess, pricing.- Branche: Medienproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 3.0 /10
Buggy and slow product, with lack of attention to detail
Bewertet am 6.5.2018
Ability to respond to and manage emails as a team.
Ability to respond to and manage emails as a team.
Vorteile
I can share and comment on threads with the rest of my team. As an admin, I also have granular control over users' access permissions to email inboxes.
Nachteile
The disregard the little details over and over again in favor of new updates. The app (iOS especially) makes me wait a lot of times when it shouldn't, making it feel slow in stark contrast to other mail apps. Things don't load instantly. Contacts aren't cached. Their UI designers blatantly disregard Android / iOS / Mac / web design conventions (which are there for a reason) in favor of their own convoluted system. Their release notes are boring and they make me update my app even when it's perfectly usable (this condescending attitude is particularly annoying). Many of these small glitches have actually led to catastrophic disasters within my team like unwittingly sending followup emails ("sequences") to 200+ recipients. My advice to them: focus on stabilizing your current, buggy product rather than trying to introduce a million features that don't work 100%.
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
The best email software I've used
Bewertet am 24.4.2020
It's revolutionised the way we run things.
For a company that interacted with 90% of it's...
It's revolutionised the way we run things.
For a company that interacted with 90% of it's customers on Etsy, it was always a bit of a chore when someone wanted to email. Now with front, I would say we're 80% emails and we encourage even our Etsy customers to email us directly.
Vorteile
It's simplifies complex processes, breaks down your work into digestible chunks. It's intuitive, straightforward and has lots of time saving tricks and tips.
Nachteile
There's a couple of features that would be really handy, that I've requested a couple of times .
For example, dragging and dropping a jpeg into an email, adds it as an inline image. I would like a preference to select to have all files - regardless of format, to be added as an attachment.
I'm also unable to change my Download Location in my preferences, it simply doesn't work when I try to change this. Granted, I haven't reported this yet and I'm sure they'd be very helpful in solving this.
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Front Is a Team-Saver
Bewertet am 6.5.2020
Vorteile
My team uses Front to save face. We can send and see emails from our team address in one place easily. When one team member is out sick, we can easily find that thread and pick up without missing a beat. I also love that we can share threads without showing the recipient all of our personal email addresses by using the chat function and the tagging function. This helps us keep all the incoming emails going into the preferred email channel since we don't have to share our personal address to prospects or clients.
Nachteile
I do not have a con that I can think of.
In Betracht gezogene Alternativen
CalendlyGründe für den Wechsel zu Front
We chose Front over Calendly because it solved our initial problem of scheduling, as well as another problem we didn't know we had — consistent communication.Front Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Front.F. Welche Preispläne bietet Front an?
Front bietet folgende Kostenpläne an:
- Ab: 29,00 $/Monat
- Preismodell: Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Front?
Front hat die folgenden typischen Kunden:
11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Front unterstützt?
Front unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt Front mobile Geräte?
Front unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Front?
Front kann in folgende Anwendungen integriert werden:
Aircall, Asana, AskNicely, CallHippo, Caravel, Census, ChargeDesk, Chatdesk Teams, Chatra, Clearbit, ClickUp, CloudTalk, Delighted, Dialpad, Dialpad AI Meetings, Doorbell.io, Drift, Dropbox Business, Fivetran, FormCrafts, Forumbee, FullContact, Gainsight CS, GitHub, Gmail, Google Drive, HelpCenter.io, HelpDocs, HubSpot CRM, HubSpot Marketing Hub, Influx, Instabug, Instagram, Intercom, Jira, JustCall, Make, Meta for Business, Microsoft 365, Miuros, Nicereply, Olark, Outreach, PagerDuty, Parabola, Pipedrive, Retool, Salesforce Sales Cloud, Shipamax, Shopify, Slack, Stitch, Stonly, Talkdesk, Toky, Trello, Twilio, Twitter/X, Upscope, Vyte, WhatsApp, Zapier, Zendesk Sell, Zoho CRM, Zoho CRM Plus, Zonka Feedback, Zoom Workplace, monday.com
F. Welche Varianten der Kundenbetreuung bietet Front an?
Front bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Chat
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