Channels Übersicht

Was ist Channels?

CrazyCall ist Cloud-Telefonie für Unternehmen mit Anrufaufzeichnung, mit der Vertriebsmitarbeiter ihr Mobilteil durch CRM-fähige, einfach zu bedienende und preislich wettbewerbsfähige Software ersetzen können, die lokale Telefonnummern bereitstellt, Managern in Echtzeit Berichte liefert und sogar Cold-Call-Kampagnen automatisiert, um den ROI von Cold-Call-Kampagnen zu beschleunigen. Es ist praktisch schneller als ein Telefon! Verrückt genug, aber es integriert sich auch mit Websites als ein Click-to-Call-Lead-Capture-Popup und kann lokale eingehende Anrufe bearbeiten, unabhängig davon, in welchem Land dein Vertriebsteam ist!

Channels Übersicht

Kosten

Beginnt ab
24,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

Channels Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Asien, Australien, Brasilien, Kanada, China und 5 weitere , Europa, Deutschland, Indien, Japan, Lateinamerika
Unterstützte Sprachen
Englisch, Spanisch

Screenshots

Channels Screenshot: Customer Card with all customer details. Presented to you when you need it the most.
Channels Screenshot: Customer Card with all customer details. Presented to you when you need it the most. Channels Screenshot: Fit Channels into your workflow with various integrations. Channels Screenshot: IVR - connect callers directly to the right agent. Channels Screenshot: Contacts - organize and manage all of the most important customer details such as past touchpoints and call recordings. Channels Screenshot: Click-to-Call Widget - make calls from any webpage you're on. Channels Screenshot: Mobile App - Handle customer calls no matter time and place. Channels Screenshot: Make your LiveChat more versatile and offer Callback requests when the situation requires it.

Channels Bewertungen

Channels Bewertungen

Gesamtbewertung
4,8
/
5
Ausgezeichnet
30

Sehr gut
6

Durchschnitt
0

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,9
Funktionen
4,7
Bedienkomfort
4,7
Kundenbetreuung
5
100% haben diese Anwendung empfohlen
Konstantinos K.

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to...

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys


Mit Google übersetzen
Karla L.

Good sound quality

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.


Mit Google übersetzen
Holly K.

Well Price but a Little Clunky to Use

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.


Mit Google übersetzen
Kacper P.

Best inteligent for yours call center

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.


Mit Google übersetzen
Iliana D.

Great tool for sales teams

We are able to keep a full pipeline thanks to them.


Mit Google übersetzen
Konstantinos K.
Branche: Buchhaltung
Untern. Größe: 2-10 Mitarbeiter
Übersetzen auf: Deutsch

Exceptional Customer Service, Very Efficient Tool for Outbound Projects. Needs inbound to become absolutely top-notch

Täglich für 6-12 Monate genutzt
Bewertet am 17.1.2017
Quelle der Bewertung: GetApp

We are using CrazyCall for more than a year now for our call center focusing on outbound campaigns (telesales & surveys). The experience was very positive from the pre-sales part, and it got even better after we got on board. Any issue or question is addressed in a very easy and efficient manner by the support team.
The platform is easy to administer, the sound quality is very good and the features and functionalities, although a work in progress, are getting richer by the month. On top of that, the support team has proven it is striving to accommodate off-the-shelf feature-related requests.
If you are focused on outbound and are looking for a cloud-based, sound solution, I would definitely consider CrazyCall. Keep up the good work guys

Vorteile

Easy to administer at all levels, general settings, users and campaigns
Flexible scripting tool
Very good sound quality
Exceptional customer service
Team very responsive to customer requests
Integrated email functionality

Nachteile

Inbound functionality not yet developed
No custom report building capabilities
SMS/social media not integrated

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Karla L.
Übersetzen auf: Deutsch

Good sound quality

Täglich für 6-12 Monate genutzt
Bewertet am 27.6.2018
Quelle der Bewertung: Capterra

It is a fairly easy to use application and as you get involved with it your knowledge increases and so your speed when working on it, has a very good sound quality.

Vorteile

In a job where the flames are endless CrazyCall has been very helpful, from being able to record calls in an orderly manner, to keep track of the cases that we have both in favor and negatively, this application has managed to improve our performance and increase our quality of service.

Nachteile

The download of information from the cloud is usually somewhat slow.

Übersetzen auf: Deutsch

Antwort von CrazyCall

Hi Karla,
thanks for sharing your opinion! :) We're super happy to see how beneficial CrazyCall has been for your business.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Holly K.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Well Price but a Little Clunky to Use

Wöchentlich für 1-5 Monate genutzt
Bewertet am 16.10.2019
Quelle der Bewertung: Capterra

CrazyCall does have good customer support and you can always reach someone when you need assistance. We were looking to use the software to do follow up calls and the ability to add in scripts for callers is a nice feature although ultimately not something we used. I think it would also be a great feature to be able to manually dial in numbers too, cover off all bases. The ability to integrate with other software is also a plus.

Vorteile

It is an affordable option, some of the functionality is more advanced than other competing platforms. Customer support was fast.

Nachteile

The autodialer. Had to move away from the software as there was no option to enter in a phone number manually as well to call. Autodialer has it's time and place but so does the option to make a phone call and manually enter the number. Could do not this with this software so moved away from it.

Übersetzen auf: Deutsch

Antwort von CrazyCall

Thanks for the review Holly!

There is the option to call manually with our call widget (it's an extension for Chrome). It has an option to click to call when you are on a webpage or you can simply provide a number manually. We also have a mobile app (it's still in beta, but you can easily download and use it) where you can call manually directly from your mobile phone. If you'd like to test it again just let me know

P.S. Our support says Hi!

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 5.0/10

Kacper P.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Best inteligent for yours call center

Bewertet am 8.1.2016
Quelle der Bewertung: GetApp

I had pleasure to work with Crazy Call for over one year. Application is fast growing giving the users all functions that they need and are wondering about. Every part of application looks like it's designed with cautious about functionality so every function you'll find will help you to make cold-calling, monitor it, couch your team and measure their performance.

CrazyCall API helped me in syncing gathered information to my CRM systems and automatically transfer there info about every won deal.

CrazyCall support is taking very good care about customers so every ticket is fixed in blazing time with highest customer service rate.

I would never change this soft for any else.

Vorteile

Complete solution that could rise your sales team performance
Still growing and adding great functions
Best customer service ever

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Iliana D.
Branche: Marketing & Werbung
Untern. Größe: 13-50 Mitarbeiter
Übersetzen auf: Deutsch

Great tool for sales teams

Täglich für 6-12 Monate genutzt
Bewertet am 26.9.2018
Quelle der Bewertung: Capterra

We are able to keep a full pipeline thanks to them.

Vorteile

Crazy Call provides a great solution for teams looking for an advanced dialer software to generate leads. We use their robo dialer, and our sales teams generate a lot of appointments for sales.

Nachteile

We had to go through their initial launch phase, - they improved their tool and service very quickly

Übersetzen auf: Deutsch

Antwort von CrazyCall

Thanks Iliana, it's awesome to hear we can help you :)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9,1/10
Basierend auf 36 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

Channels Preis

Channels Preis

Beginnt ab
24,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,9/5
Basierend auf 36 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

Channels Funktionen

Channels Funktionen

API
Aktivitäts-Dashboard
Automatische Benachrichtigungen
Berichterstattung und Statistik
CRM-Integration
Chat
E-Mail-Integration
Echtzeitüberwachung
Integration von Dritten
Kundenspezifisches Branding
Mehrsprachig
Multi-Channel-Kommunikation
Social-Media-Integration
Sofortnachrichten
Supportticket-Management
Umfragen & Feedback
Warnungen / Eskalation
Wissensbasis-Management
Workflow-Management
Überwachung
Funktionen
4,7/5
Basierend auf 36 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Channels Häufig gestellte Fragen

Channels Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über Channels.

F. Welche Preispläne bietet Channels an?

Channels bietet folgende Kostenpläne an:

Beginnt ab: 24,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von Channels?

Wir haben keine Informationen über die Funktionen von Channels

F. Wer sind die typischen Nutzer von Channels?

Channels hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von Channels unterstützt?

Channels unterstützt die folgenden Sprachen:

Englisch, Spanisch

F. Welche Preispläne bietet Channels an?

Channels hat folgende Preismodelle:

Abonnement

F. Unterstützt Channels mobile Geräte?

Channels unterstützt die folgenden Geräte:

Android, iPhone

F. Mit welchen anderen Applikationen integriert Channels?

Channels kann in folgende Anwendungen integriert werden:

CallTrackingMetrics, LiveChat, Magento Commerce, Pipedrive, Shopify

F. Welche Varianten der Kundenbetreuung bietet Channels an?

Channels bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Wissensdatenbank, Online-Support, Telefon-Support