Turnkey Lender

We used Turnkey Lender to stand up a loan origination system for veterinary services in short order. The product has the vast majority of the functionality right out of the box, was easily integrated with a credit agency to pull FICO scores and the support team did an outstanding job making our requested customizations.

Overall the functionality has been a big positive. The initial set up fees were a bit steep but the ongoing rate is comparable.

The worst system/platform I have ever worked with. Even if we stated everything in the original documents, they still managed to take 1,5 years to get things starting, and when they started it all went down every day.

All things have two sides, but in this matter, I will blame everything over on Turnkey. They have cost us so much money and we have had problems from day one. Nothing has worked, we have found bugs every day for 1,5 years even if they tell us they have fixed it.

I know they will reply that "this is due to client functions and xx xx xx" (as they do for all that complaints) but I am willing to document it all, for those who are interested.

I respect some of the workers there, but I will never ever again have something to with them again. The management completely ignores you when you complain, they point the fingers on you and they say it´s your fault, no matter how often you document that, it´s not our fault.

For companies that needs a stable broker/application/fintech service, stay away from them and their solution.

I do not recommend them.

Overally, l love using turnkey lender and it has really helped us to scale our operations. The role of our credit department now is very minimal as most of the work is automated by Turnkey.

I would recommend this software to any company that really wants to scale it's loan offering operations.

Software Capability wise is unquestionably great but for any new potential customer who are interested in this solution, these would be my advise to you.
1) Trial the software as much as you can in order to understand how the entire system works. Best is if you form a team dedicated in testing the software and all the nitty gritty details, documenting how the behaviors works. If you are not sure about how it works, ask plenty of questions and follow up questions. They are very professional on this.
2) Make sure you evaluate well whether this software can fit into your company business plans or not. It may take longer time for you but it will save you a lot trouble in the long run.
3) Ask lots of questions during the initial phase and requirement phase. Its very important.

Our experiences with Turnkey Lender is they tend to be open for negotiation on most things in regards of pricing, requirement and support. Kindly negotiate.