ConnectWise ScreenConnect
Über ConnectWise ScreenConnect
Über die Fernunterstützung von ConnectWise Control kannst du jederzeit und überall Geräte fernsteuern und deinen Kunden unabhängig davon, ob sie um die Ecke oder an einem anderen Punkt der Welt sind, helfen. Übertriff die an die Servicebereitstellung gestellten Erwartungen mit schneller, zuverlässiger und sicherer Fernunterstützung, die sofortige Konnektivität, skalierbare Sicherheitsfunktionen und nahtlose Integration bietet. Unterstütze deine Kunden über das Internet von überall aus, arbeite trotz allgegenwärtiger Cyber-Bedrohungen mit Out-of-the-Box-Funktionen wie AES-256-Verschlüsselung und Zwei-Faktor-Authentifizierung selbstsicher weiter und erledige das alles zu einem für dein Unternehmen geeigneten Preis.
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Nutzerbewertungen
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- Branche: Lebensmittelproduktion
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Best Remote Control Management Software
Bewertet am 19.6.2019
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would...
We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.
Vorteile
Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.
Nachteile
The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.
Zuvor genutzte Software
TeamViewerGründe für den Wechsel zu ConnectWise ScreenConnect
The cost is reasonable, it's easy to install, and works every time.- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Product is one of the best I've used
Bewertet am 29.11.2019
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the...
Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.
Vorteile
We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.
Nachteile
When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.
- Branche: Computer-Hardware
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
It is simple to access the server with ConnectWise remotely.
Bewertet am 2.3.2023
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware...
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
Vorteile
Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
Nachteile
There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Screenshare at its best!
Bewertet am 6.7.2023
Vorteile
These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.
Nachteile
something to consider is to have a web-based deployment, but in general terms the application is seamless
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Simple, Easy to use
Bewertet am 13.11.2019
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions...
Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely.
Vorteile
Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled
Nachteile
- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.
In Betracht gezogene Alternativen
Zoho DeskWarum ConnectWise ScreenConnect gewählt wurde
Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations.Gründe für den Wechsel zu ConnectWise ScreenConnect
Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well.ConnectWise ScreenConnect Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über ConnectWise ScreenConnect.F. Welche Preispläne bietet ConnectWise ScreenConnect an?
ConnectWise ScreenConnect bietet folgende Kostenpläne an:
- Ab: 29,00 $/Monat
- Preismodell: Kostenlose Version, Abonnement
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von ConnectWise ScreenConnect?
ConnectWise ScreenConnect hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von ConnectWise ScreenConnect unterstützt?
ConnectWise ScreenConnect unterstützt die folgenden Sprachen:
Englisch
F. Unterstützt ConnectWise ScreenConnect mobile Geräte?
ConnectWise ScreenConnect unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert ConnectWise ScreenConnect?
ConnectWise ScreenConnect kann in folgende Anwendungen integriert werden:
Acronis Cyber Backup, ConnectWise Automate, ConnectWise PSA, Freshdesk, Microsoft Outlook, Passportal, Zendesk Suite
F. Welche Varianten der Kundenbetreuung bietet ConnectWise ScreenConnect an?
ConnectWise ScreenConnect bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support, Chat
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