ConnectWise Control

ConnectWise Control

Fernunterstützungs-, Fernsitzungs- und Fernzugriffssoftware.

4.7/5 (1620 Bewertungen)

ConnectWise Control Übersicht

Was ist ConnectWise Control?

Über die Fernunterstützung von ConnectWise Control kannst du jederzeit und überall Geräte fernsteuern und deinen Kunden unabhängig davon, ob sie um die Ecke oder an einem anderen Punkt der Welt sind, helfen. Übertriff die an die Servicebereitstellung gestellten Erwartungen mit schneller, zuverlässiger und sicherer Fernunterstützung, die sofortige Konnektivität, skalierbare Sicherheitsfunktionen und nahtlose Integration bietet. Unterstütze deine Kunden über das Internet von überall aus, arbeite trotz allgegenwärtiger Cyber-Bedrohungen mit Out-of-the-Box-Funktionen wie AES-256-Verschlüsselung und Zwei-Faktor-Authentifizierung selbstsicher weiter und erledige das alles zu einem für dein Unternehmen geeigneten Preis.

ConnectWise Control Übersicht

Preis

Beginnt ab
24,00 $/Monat

Preisoptionen

Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis

ConnectWise Control Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Australien, Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

ConnectWise Control Screenshot: ConnectWise Control reporting dashboard
ConnectWise Control Screenshot: ConnectWise Control reporting dashboard ConnectWise Control Screenshot: ConnectWise Control custom branding ConnectWise Control Screenshot: ConnectWise Control file transfer ConnectWise Control Screenshot: ConnectWise Control remote meetings ConnectWise Control Screenshot: ConnectWise Control video auditing

ConnectWise Control Bewertungen

ConnectWise Control Bewertungen

Gesamtbewertung
4.7
/
5
Ausgezeichnet
1192

Sehr gut
363

Durchschnitt
52

Gering
8

Schlecht
5

Preis-Leistungs-Verhältnis
4.6
Funktionen
4.5
Bedienkomfort
4.6
Kundenbetreuung
4.5
96% haben diese Anwendung empfohlen
Jared M.

#1 in Unattended Remote Access

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.


Mit Google übersetzen
David R.

Overwhelmingly simple yet effective

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.


Mit Google übersetzen
Verifizierter Rezensent

Product is one of the best I've used

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.


Mit Google übersetzen
Adam B.

The price is right, it has enough features that were not that easy to integrate, its...

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'


Mit Google übersetzen
Ron V.

One of the best remote tools I've ever used !

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).

Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.

Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.


Mit Google übersetzen
Jared M.
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

#1 in Unattended Remote Access

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.10.2019
Quelle der Bewertung: Capterra

I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control.
If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold.

ConnectWise Control will never leave my mind as the pinnacle of remote access tools.

Vorteile

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Nachteile

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

Verteilung der Bewertung

Bedienkomfort

Weiterempfehlungsquote: 10.0/10

David R.
Branche: Öl & Energie
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

Overwhelmingly simple yet effective

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 25.2.2020
Quelle der Bewertung: Capterra

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

Vorteile

- Ease of use
- Quick setup (cloud version)
- Minimal training required
- Easy customization
- Solid connectivity
- Requires no end user training

Nachteile

- Speed of connection varies greatly when using the cloud vs on-prem
- Must have a decent internet connection to use efficiently
- UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Verifizierter Rezensent
Branche: Informationstechnologie & -dienste
Untern. Größe: 13-50 Mitarbeiter
Übersetzen nach: Deutsch

Product is one of the best I've used

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 29.11.2019
Quelle der Bewertung: Capterra

Our company has been a Connectwise (ScreenConnect) client since nearly the very beginning of the company. We have enjoyed a long standing relationship and legacy pricing that is not offered to other clients.

Vorteile

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

Nachteile

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Adam B.
Branche: Informationstechnologie & -dienste
Untern. Größe: 2-10 Mitarbeiter
Übersetzen nach: Deutsch

The price is right, it has enough features that were not that easy to integrate, its reputation has

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 28.6.2019
Quelle der Bewertung: Capterra

see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'

Vorteile

THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies

Nachteile

Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 6.0/10

Ron V.
Branche: Computer-Software
Untern. Größe: 51-200 Mitarbeiter
Übersetzen nach: Deutsch

One of the best remote tools I've ever used !

Täglich für 6-12 Monate genutzt
Bewertet am 9.1.2020
Quelle der Bewertung: Capterra

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).

Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.

Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

Vorteile

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

Nachteile

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Nutzerempfehlung
9.1/10
Basierend auf 1.620 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

ConnectWise Control Preis

ConnectWise Control Preis

Beginnt ab
24,00 $/Monat
Gratis Testen
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4.6/5
Basierend auf 1.620 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

ConnectWise Control Funktionen

ConnectWise Control Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Automatische Benachrichtigungen
Chat
Datei-Verwaltung
Dokumentenmanagement
Dokumentenspeicher
Drag-and-Drop-Oberfläche
Gemeinsamer Arbeitsbereich
Genehmigungs-Management
Integration von Dritten
Kommentieren
Kundenspezifisches Branding
Prognosen
SSL-Sicherheit
Suchfunktion
Werkzeuge zur Zusammenarbeit
Workflow-Management
Zugriffskontrolle
Funktionen
4.5/5
Basierend auf 1.620 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

ConnectWise Control Häufig gestellte Fragen

ConnectWise Control Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Control.

F. Welche Preispläne bietet ConnectWise Control an?

ConnectWise Control bietet folgende Kostenpläne an:

Beginnt ab: 24,00 $/Monat

Preismodell: Abonnement

Gratis Testen: Verfügbar

F. Was sind die Hauptfunktionen von ConnectWise Control?

Wir haben keine Informationen über die Funktionen von ConnectWise Control

F. Wer sind die typischen Nutzer von ConnectWise Control?

ConnectWise Control hat die folgenden typischen Kunden:

Großunternehmen, Mittlere Unternehmen, Kleine Unternehmen

F: Welche Sprachen werden von ConnectWise Control unterstützt?

ConnectWise Control unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Control an?

ConnectWise Control hat folgende Preismodelle:

Abonnement

F. Unterstützt ConnectWise Control mobile Geräte?

ConnectWise Control unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert ConnectWise Control?

ConnectWise Control kann in folgende Anwendungen integriert werden:

CloudBerry Backup, ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, ITBoost, Naverisk, Slaask, SolarWinds Passportal, Zendesk

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Control an?

ConnectWise Control bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen