ConnectWise Control Funktionen, Bewertungen & Alternativen

ConnectWise Control

Remote Support, Remote Meeting & Remote Access Software

4.7/5 (493 Bewertungen)

ConnectWise Control Übersicht

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. Online meetings allow for collaboration, training sessions or providing project updates. Collaborate with another techs and work on a session simultaneously. Multiple techs can collaborate on a support session; to more efficiently assist their customers.

ConnectWise Control, formerly ScreenConnect, has all of the functionality you should expect from a centralized remote control solution. Having centralized tools streamlines set up, deployment, and managing your business.

Preis

Beginnt ab
$19/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis

Geräte

Unternehmensgröße

K
M
G

Märkte

Australien, Kanada, Europa, Deutschland, Vereinigtes Königreich, Vereinigte Staaten von Amerika

Unterstützte Sprachen

Englisch

ConnectWise Control Bewertungen

Gesamtbewertung
4.7/5
96% Positive Bewertungen
365
Ausgezeichnet
106
Sehr gut
21
Durchschnitt
0
Gering
1
Schlecht

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Täglich für 6-12 Monate genutzt
Bewertet am 07.11.2017
Quelle der Bewertung: Capterra

Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Vorteile

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Nachteile

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10

Dead simple to deploy, unprecedented control.

Täglich für 6-12 Monate genutzt
Bewertet am 05.02.2018
Quelle der Bewertung: Capterra

It is simply the exact solution I was looking for. It's what makes my entire job possible, managing over a dozen computers in separate locations all across the company. I've had zero issues with deployment or my daily use, and I never have issues with the clients failing, settings being changed, etc. It lets the client side user know that I've taken control, but it allows them to do very little other than that. That means I can keep tabs on these systems and always be sure they are secure.

Vorteile

Everything. I use Connectwise Control to remotely manage computers in a variety of locations across the company. I started out with a more popular and common brand of remote software and keeping it deployed, running, and configured correctly on over a dozen computers was nearly impossible. One of our security experts recommended Connectwise, and it was the perfect solution. I can see a snapshot of every computer in the company, connect to any of them instantly from one dashboard, and perform all sorts of operations. Deploying the client is as simple as emailing my managers a file and having them click on it, and I have never had issues with the clients once they are deployed. A fantastic remote system.

Nachteile

I would love to see further development on mobile control solutions. It exists now, I would just like to see it become even more robust.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10

Screenconnect - Alles, was eine Fernbedienung und ein Meeting-Tool sein sollte

Täglich für 1-5 Monate genutzt
Bewertet am 25.10.2016
Quelle der Bewertung: Capterra

Ich benutze Screenconnect täglich für ca. 4 Monate, um meine vielen Kunden zu unterstützen. Als freiberuflicher IT-Berater bin ich selten in der Lage, vor Ort zu sein, wenn ein Problem auftritt. Ich kann einfach den Benutzer die screenconnect URL und einen Zugangscode und innerhalb von Minuten bin ich aktiv lösen ihre Probleme. Ich habe noch keine Situation, wo der Client konnte nicht zu verbinden und teilen ihre Bildschirm - Windows oder Mac, es funktioniert immer. Ich schätze auch die unbeaufsichtigten Lizenzen, die für den Bau von Computern oder die Verwaltung von Servern groß sind, ohne an einer Seite an Abenden und Wochenenden teilzunehmen, nur um zu sitzen und eine Fortschrittsanzeige für Stunden zu sehen.

Insgesamt ist das Produkt einfach zu bedienen und arbeitet jedes Mal. Ich hätte es früher benutzen sollen. Es gibt eine Menge von Optionen gibt, geben screenconnect einen Versuch - Sie werden es nicht bereuen.

Vorteile

Fokus auf Screensharing zuerst, funktioniert nur jedes Mal. Hat eine Reihe von zusätzlichen Features, die ich nicht oft verwenden, aber sind sehr praktisch - Dateifreigabe, UAC Eskalation, Qualitätsanpassung, Sharing Umkehrung (zeigen Sie Ihren Bildschirm), Meetings, unbeaufsichtigten Zugriff, Markup von Bildschirm etc.

Leistung ist ausgezeichnet Tag oder Nacht, ich habe kein Problem mit der Verbindung, auch wenn die Kunden Internetverbindung ist langsam, intermittierend oder gesättigt. Manchmal werde ich die Qualität senken, aber es verbindet und bleibt verbunden und das ist, was Sie in einem Remote-Support-Tool benötigen.

Nachteile

Ich fand das Backend-Kontrollfeld, um ein bisschen verwirrend zu sein, um erweiterte Änderungen vorzunehmen (d.h. die Remote-Hinzufügung von lokalen Druckern auf Verbindung zu deaktivieren). Allerdings war die Unterstützung gerne behilflich und wir haben das Problem schnell gelöst.

Verteilung der Bewertung

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Weiterempfehlungsquote

10.0/10

Ideal screen share application, when its time to say good bye to team viewer

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 07.09.2017
Quelle der Bewertung: Capterra

it allows me to support my business customers in real time, develop apps together offers real value to them and a unique insight form into their business lives. I don't have to travel, I can offer timed short sessions to work around my customers time slots, and allow for last minute changes in my schedule to maximise my earning potential. I could live without this product it was just what I was looking for to help me run my business entirely from home.

Vorteile

I like the web UI, and that I can manage several remote sessions. I like that it has an API so that as my business grows, we can furhter integrate the software into our tools.

Nachteile

I would prefer if there was a permanent onscreen share/dont share button, which defaults to not share. When you launch a controller session, it would be good before it starts, if you could choose which side is in control at the start. As it is likely that the person is on their computer when you connect, its probably polite to start not seeing their screen straight off.

Verteilung der Bewertung

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Very Smooth. No issues since migrating from Teamviewer

Wöchentlich für 1-5 Monate genutzt
Bewertet am 05.02.2018
Quelle der Bewertung: Capterra

Was much cheaper than teamviewer for better features in most case. I also really like that you guys offer flexible billing terms such as month to month billing that teamviewer does not offer.

Vorteile

Very easy to use. I really like the online landing page that I can send clients to and how I can generate a code for them or that they can make their own session. I like the cross platform compatibility and the reporting tools from within the software. Also like the build tool to create unattended access on machines that need it.

Software is very fast, I've rarely ever had an issue with speed. When I do, the issue is usually bandwidth related with the client on the other side of the connection which is clearly not something you guys can do something about.

I really like that the software is all cloud run though if you choose that route.

Nachteile

There are a couple of things I'd really like to change. I wish there was a standalone desktop client like teamviewer. I used that a lot and don't like to have to continue to navigate back to the online portal. I liked just keeping my desktop application open all day and referencing back to that when needed.

I wish the Mac interface was a little more built out as well. I am constantly amazed with the difference in the amount of tools available to the Windows client opposed to the mac. I understand that most computers being support are windows based, but still mac is very relevant with many clients I work with.

Also, the ability to customize the interface, while extensive, is not intuitive. It take a long time to locate the one item you are trying to change such as the logo in the top right corner and then requires a program like photoshop to design to specs required by software.

I wish there was a way to update the software / administer the software from the frontend portal instead of having to go to a different portal to update / make changes to billing information and such.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote

9.0/10

ConnectWise Control Preis

Beginnt ab
$19/Monat
Preisoptionen
Kostenlose Testversion
Abonnement
Preis-Leistungs-Verhältnis
Annual pricing starting from $19 per tech/month. Month-to-month pricing starting from $24 per tech/month.

ConnectWise Control Vorteile

Collaborate with other techs and work on a sole session simultaneously.
Ad hoc support sessions allow for fast session creation and simple connections for users .
Transmit chat messages from the web UI to individual or group machines.
Session event triggers can automate actions, such as sending emails, depending upon system events.
Screen preview from the web UI to view if a machine is being utilized before connecting.
Central web application is the meeting point between your techs and customers.
Access from anywhere- gives you the ability to manage issues wherever there is an Internet connection.
Multiple-session support allows techs to work on multiple sessions simultaneously.
Multiple invitation: email invitations, session codes, and publicly visible sessions
Unlimited participants can join and view your online presentations.
Control and view machines through fully functional client.
Chat with users through an out-of-the-way interface.

GetApp Analyse

ScreenConnect is a centralized remote desktop application that comes with remote access, remote support, and remote meeting features necessary for technicians to more effectively assist their customers. The app allows you to remotely access an end user’s device, so you can manage and control the installations on their machines with ease, attended or unattended.

The app’s remote meeting functionality lets users initiate meeting sessions with other technicians to discuss customer problems and find better solutions, and if needed, onboard another technician in a customer support session for collaboration. ScreenConnect can be customized to reflect your company’s branding. It works well with Windows, OSX, and Linux platforms, with mobile apps available for iOS and Android devices, allowing you to support any device from any platform.

ScreenConnect provides a customizable platform where technicians and customers meet for remote access, remote support, and remote meeting sessions.

Was ist ConnectWise Control?

ScreenConnect is a tool that lets technicians remotely access customer devices from anywhere where there’s Internet connection. It functions as the meeting point between customers and technicians, and gives support reps the ability to provide satisfactory technical assistance, minus the usually lengthy phone or chat sessions where relaying instructions to customers who aren’t tech-savvy is a frustrating experience for both parties.

Customers can be invited to join sessions through an email link, session codes, and publicly available session portals where guests select a session from a list. ScreenConnect gives you the ability to first preview if a device is being used prior to connecting, and technicians can participate in multiple support sessions simultaneously. The remote meeting feature can be used for presentations or training, and any number of participants can join.

The host page is where you create and manage ad hoc support sessions.

ConnectWise Control Hauptfunktionen

Remote Support

ScreenConnect’s remote support capability allows technicians to create ad hoc support sessions to monitor and take control of customers’ servers or workstations, and offer them faster, more efficient technical assistance. The app comes with a centralized control panel that’s fully customizable and brandable, where users can create and manage sessions, and launch them on the fly whenever the need arises.

Remote support sessions can be initiated from any Internet-connected device. To ensure data security, ScreenConnect employs various security protocols: AES-256 encryption for each session, SSL certificate, role-based access permissions, audit logs, and other security layers that include granular permissions and multiple authentication methodologies.

ScreenConnect lets you specify user roles, including the tasks each role is authorized to carry out.

Remote Access

In ScreenConnect lingo, remote access signifies unattended access. It means persistent access to your customers’ networks or computers via an access client downloaded to their systems. To begin the process, first create the client by clicking on the (+) sign to the right of the Access section on the ScreenConnect host page. The Build Installer dialog box will appear where you’ll be asked to name the client by using either the machine’s name or a specific value.

Next, enter the organization’s name, select the remote device’s operating system from the dropdown menu to determine the type of installer to download, and then click on the Download Installer button. You can immediately start an unattended support session once the client is deployed to the customer’s computer.

To remotely access computers and workstations even when they're unattended, an access client must first be installed on the said machines

Remote Meeting and Presentation

ScreenConnect’s remote meeting and presentation feature allows users to conduct training sessions, collaborate with other technicians, provide project status updates to team members, and present product demos to customers or potential clients, among other things. This feature is anchored on the app’s ability to share a user’s computer screen with one up to an unlimited number of users. The presenter can also choose to have participants share their screens to others in the session.

ScreenConnect lets you send remote meeting invitations to guests through email or your website, record sessions for future review or replay, switch screens from presenter to participant and vice versa, generate session codes, capture screenshots, and chat with attendees via an unobtrusive message box to the right of the screen. On-the-go participants can join meetings using their Android or iOS devices.

The remote meeting feature is specifically built for remote collaboration, training, and demonstration purposes.

Branding and Customization

ScreenConnect provides branding and customization options that allow you to personalize the software according to your unique business needs. You can customize the app’s look and feel: colors, logo, desktop icon, favicon, and themes. Built-in themes that you can use right out of the box are available, and you can also create your own from scratch.

The command prompt, menu items, and the dialog boxes can be set to your local language. Full access to the software’s HTML and CSS code is provided, and you can specify how customers and technicians access your installation. ScreenConnect can be embedded to your website or deployed using a subdomain. Specific features can also be enabled or disabled.

Customizations can be done for the web interface, access agents, and even the length of your session codes.

Shared Toolbox

ScreenConnect comes with a nifty Shared Toolbox feature that allows technicians to share and run executables or other files on customers’ machines in just a few clicks. File sharing on guest computers can be done individually or simultaneously. A timeline view of the customers’ machines is available to verify that the needed files have been run.

To share files from your local drive to a customer’s computer, first, connect to a guest machine, select the Toolbox menu and click Manage. When the Shared Toolbox dialog box appears, you can immediately do three things: create a new directory or folder, upload files, or upload an entire directory. The files can be run or copied to the guest machine once uploaded to the Shared Toolbox folder.

ScreenConnect's Shared Toolbox allows you to quickly and easily install executables and other files on your customers' machines.

ConnectWise Control Integrationen

ScreenConnect provides an API that allows you to connect the ticketing, helpdesk, CRM, RMM, and ITSM tools your organization already uses.

ConnectWise Control Preis

ScreenConnect offers four pricing packages: One, Basic, Standard, and Premium. One costs $19 per technician per month, if billed annually, offers one license per account, and supports up to 10 access agents per license and a single tech registration. Basic, which starts at $39 per tech per month, can accommodate multiple licenses and up to 50 agents per tech or license, and offers a mobile technician license.

Standard, which starts at $49 per tech per month, supports multiple licenses per account, a mobile tech license, up to 100 access agents per tech/license, a remote command line, VoIP, sound capture, and the ability to view and control Android devices.

Premium, which costs $64 per tech per month, if billed annually, covers multiple licenses, 200 agents per tech or license, a mobile tech license, remote command line, VoIP, sound capture, wake-on-LAN, video auditing, and the capacity for viewing and controlling Android devices.

Custom enterprise packages are available, the pricing for which you can avail from the sales team. ScreenConnect can likewise be deployed on-premise, where pricing starts at $2,195.

Free trials are offered.

ConnectWise Control Fazit

  • Remote support, remote access, and remote meeting capabilities in one centralized application
  • Lets technicians collaborate on single sessions simultaneously to quickly and more effectively address customer issues
  • Easy uploading and sharing of files
  • Works with virtually any platform: Windows, OSX, Linux, and mobile devices
  • Customizable user interface for branding consistency
  • Apps available for iOS and Android devices

ConnectWise Control Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ConnectWise Control.

F. Welche Preispläne bietet ConnectWise Control an?

ConnectWise Control bietet folgende Kostenpläne an:

Beginnt ab: $19/Monat

Preismodell: Abonnement

Kostenlose Testversion: Verfügbar

Annual pricing starting from $19 per tech/month. Month-to-month pricing starting from $24 per tech/month.

F. Was sind die Hauptfunktionen von ConnectWise Control?

Wir haben keine Informationen über die Funktionen von ConnectWise Control

F. Wer sind die typischen Nutzer von ConnectWise Control?

ConnectWise Control hat die folgenden typischen Kunden:

Freie Mitarbeiter, Großunternehmen, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von ConnectWise Control unterstützt?

ConnectWise Control unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet ConnectWise Control an?

ConnectWise Control hat folgende Preismodelle:

Abonnement

F. Unterstützt ConnectWise Control mobile Geräte?

ConnectWise Control unterstützt die folgenden Geräte:

Android

F. Mit welchen anderen Applikationen integriert ConnectWise Control?

ConnectWise Control kann in folgende Anwendungen integriert werden:

ConnectWise Automate, ConnectWise Automate, ConnectWise Manage, Slaask

F. Welche Varianten der Kundenbetreuung bietet ConnectWise Control an?

ConnectWise Control bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support, Video-Anleitungen