ReviewTrackers

Bewertungsüberwachungssoftware für Unternehmen mit mehreren Standorten

Über ReviewTrackers

ReviewTrackers ist die preisgekrönte Software für Reputationsmanagement und Kundenbewertung, auf die über 40.000 Unternehmen vertrauen.

Überwache Bewertungen auf Facebook, Google, TripAdvisor und mehr als 100 anderen Online-Bewertungsseiten. Zentralisiere all deine Bewertungsdaten in einer einzigen App. Reagiere sofort auf Kunden. Fordere Bewertungen über einfache, benutzerfreundliche SMS- und E-Mail-Kampagnen an. Nutze die Machine-Learning-Technologie, um Erkenntnisse aus deinen Bewertungen zu gewinnen. Erhalte preisgekrönte Kundenbetreuung, API-Zugriff und -automatisierung sowie sofortige Bewertungsmeldungen von ReviewTrackers.


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Du bist nicht sicher, ob ReviewTrackers das Richtige ist? Mit einer beliebten Alternative vergleichen

ReviewTrackers

4,7 (172)
VS.
Häufig bewertet

Startpreis

Keine Preise gefunden
Keine Preise gefunden

Preisoptionen

Kostenlose Version
Kostenlose Testversion
Kostenlose Version
Kostenlose Testversion

Funktionen

91
110

Integrationen

6
5

Bedienkomfort

4,7 (172)
4,2 (228)

Preis-Leistungs-Verhältnis

4,6 (172)
3,9 (228)

Kundenservice

4,7 (172)
4,5 (228)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Nutzerbewertungen

Gesamtbewertung

4,7 /5
(172)
Preis-Leistungs-Verhältnis
4,6/5
Funktionen
4,5/5
Bedienkomfort
4,7/5
Kundenbetreuung
4,7/5

Hast du ReviewTrackers bereits?

Andere Softwarekäufer brauchen deine Hilfe! Produktbewertungen helfen uns allen, die richtigen Entscheidungen zu treffen.

Zeigt 5 von 172 Bewertungen
Carli
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review Trackers Feedback

Bewertet am 18.7.2019

ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform...

ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform also, allows us to track our progress over time and see how each store is doing, compared to competitors in each market. It allows us to show when a review has been responded to, and easily share this feedback with our teams.

Vorteile

Reviewtrackers allows us to centralize all our reviews, and review responses in one location. Through this platform, we can easily share feedback with our team and compare ourselves with competitors in each market we are in.

Nachteile

ReviewTrackers has been essential in allowing us to effectively respond to all of our online reviews. In the future, I hope they can increase the character account on their smart responses section. As a company, we pride ourselves on making each response unique to the individual, in some cases we need to provide a more lengthy response for review platforms such as yelp. The smart response tool is an incredible feature, and we would love to leverage this tool by being able to provide longer written responses.

Antwort von InMoment

Hi Carli, thank you so much for sharing your valuable feedback with the Capterra community.

We're so happy to hear that you've had a great experience so far with ReviewTrackers, and that you've been using the platform to centralize your reviews (and review responses), share customer feedback with your team, and measure your restaurants against the competition.

Thank you also for the helpful suggestions about Smart Responses. We have already shared your review with our Product and Engineering teams. If there is anything else that you'd like to suggest, or if you have any questions, please do not hesitate to reach out to us.

Again, thank you for taking the time to review ReviewTrackers!

Doug
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Keeping current with Google Reviews

Bewertet am 12.9.2022

Good experience so far.

Good experience so far.

Vorteile

It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately.

Nachteile

I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience.

In Betracht gezogene Alternativen

Reputation

Gründe für den Wechsel zu ReviewTrackers

Price was much better, but the other company did offer a lot more options.

Antwort von InMoment

Hello Doug,

Thank you so much for leaving us a review on Capterra! We are glad our software is helping you streamline your reputation management. We appreciate the feedback and will forward it to our team. Thanks again!

Aida
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Dash board

Bewertet am 20.12.2019

Great ideas
Does help me when the figures are correct

Great ideas
Does help me when the figures are correct

Vorteile

Easy to see all platforms and easy to navigate the pages

Nachteile

Is not accurate
Response time ect
I report back to store owners
When the information is incorrect.
My job becomes very difficult to keep their trust in the business

Antwort von InMoment

Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via support@reviewtrackers.com so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great Software for Monitoring Reviews

Bewertet am 21.11.2018

I love Review Tracker. We had to cancel our subscription to this and other social tools at one...

I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Vorteile

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Nachteile

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Antwort von InMoment

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too!

In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well.

We hope you come back and try us again, thank you for your business.

Dawn
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Review Trackers - great platform, great tool, great customer service professionals

Bewertet am 3.7.2019

Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the...

Overall experience for the past 2-3 years has been fabulous! Whenever I've had an issues with the platform, my customer experience manager was always available and problems solved within 24-48hr period, some times shorter. But, I always given a time frame of when issue would be resolved, which was great because they managed my expectations. Overall, great platform, great team, great service.

Vorteile

What I like most about Review Trackers is that it is incredibly user-friendly. We have new associates using it all the time, and it's always so easy for them to figure out the platform. Ease of use, indeed, color friendly as well. The platform pages are easy to navigate. And to state the obvious, the best thing is that we no longer have to visit each source site to read reviews. Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond. Best feature to date!!

Nachteile

Nothing really. This is really all we need...for now.

Antwort von InMoment

Hi Dawn, thanks for sharing your detailed review with the Capterra community! We're so happy to hear that you love ReviewTrackers' ease of use; our Product team was delighted to read your comments. We're also glad that the Google integration is working out for you and your team. We realize it's critical for businesses to respond to Google reviews in a timely manner, and we developed the integration in order to introduce efficiencies to your workflow. Again, thanks so much for your very valuable feedback!

5 von 172 Bewertungen angezeigt Alle Bewertungen

ReviewTrackers Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über ReviewTrackers.

ReviewTrackers bietet folgende Kostenpläne an:

  • Ab:
  • Preismodell: Abonnement
  • Gratis Testen: Verfügbar

ReviewTrackers hat die folgenden typischen Kunden:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

ReviewTrackers unterstützt die folgenden Sprachen:

Englisch

ReviewTrackers unterstützt die folgenden Geräte:

Android (mobil), iPhone (mobil), iPad (mobil)

ReviewTrackers kann in folgende Anwendungen integriert werden:

Brandwatch, Google My Business Review Manager, Hootsuite, Tableau, Talkwalker, Zapier

ReviewTrackers bietet folgende Optionen für Kundensupport:

E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, Telefon-Support

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