WorkWave Service

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Product works if you can find someone to help you, we were not successful at this because their back office staff does not know what they are doing

the service is absolutely horrible, good luck working with this company, you are on your own, and no one cares, no one

Liked the program for scheduling and changing of workers in the system

You can ADD user at Anytime - since they make more money they are happy to help add and charge more BUT when you want to downsize how many users it will cost you. I know I asked about this and was told we can change user amounts anytime. However was not told it will cost. I understand cancelling the contract needs notice but to change how many users can use can be done for a COST to lower BUT not to raise. Seems not fair to the customer
Will be changing programs

I like the global search function, the dispatch view, and the scheduling workflow.

There are many. I don't like the functionality of the team assignments in the dispatch view, customers cannot leave tips, it's complicated to adjust invoices, lack of notification of text messages being received, one-way text messaging, limited abilities with customer-facing communications (text and email), their contracts automatically renews if you don't email them a written letter 60 days in advance.