Field service management system for businesses of all sizes4.4/5 (17 Bewertungen)
IFS Field Service Management by IFS World Operations is a solution, which helps manufacturers and distributors manage job status, assets, and technician activities across remote locations. The AI-based omni-channel tool lets users automate processes related to scheduling and planning tasks based on service-level agreements, business goals, and customer contracts.
Key features of IFS Field Service Management include dispatching, time clock, routing, file storage, accounting integration, and GPS tracking. Its contact center allows enterprises to manage core customer service operations such as parts ordering, request handling, and technical support, ensuring client engagement. Manufacturers can also store customer information including contact details and service history in a unified database for future reference. The tool helps users send alerts to notify engineers and teams in the field about tasks assigned, providing mobile access across remote locations.
IFS Field Service Management can either be deployed on-premise or hosted in the cloud. It comes with tools to address all aspects of the service supply chain, including forward and reverse logistics. The solution enables distributors to handle long duration and complex service delivery, facilitating project management.
Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.
Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.
Upgraded from old ERP software to give better financial and manufacturing reporting
simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants
Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable
the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due
at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around
Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze.
Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.
I really like how everything is connected within this software so usually if I have a problem with it, I can figure it out quickly.
A definite learning curve with this software. Expect to ask a lot of questions at first.
Contact IFS for pricing information.
• IFS Field Service Management software provides the complete range of applications, including warranty management, spare parts management, project management and contract management.
• Its warranty management feature automates claims management, which reduces warranty claim cycle time, billing inaccuracies, and claim errors.
• The software provides a holistic view of spare part inventory across all warehouse locations.
• IFS Field Service Management takes control of repair & service operations that increases stakeholders’ (i.e. clients, technicians, and operators) satisfaction.
Weiter unter folgen häufig gestellte Fragen über IFS Field Service Management.
IFS Field Service Management bietet folgende Kostenpläne an:
Kostenlose Testversion: Nicht verfügbar
Contact IFS for pricing information.
Wir haben keine Informationen über die Funktionen von IFS Field Service Management
IFS Field Service Management hat die folgenden typischen Kunden:
Großunternehmen, Mittlere Unternehmen, Öffentliche Verwaltung
IFS Field Service Management unterstützt die folgenden Sprachen:
Arabisch, Englisch, Französisch, Indonesisch, Koreanisch, Thai
IFS Field Service Management hat folgende Preismodelle:
Wir haben keine Informationen darüber, welche Geräte IFS Field Service Management unterstützt
IFS Field Service Management kann in folgende Anwendungen integriert werden:
Clear Spider, Microsoft Azure, StreetSmartClickSoftware, TomTom WEBFLEET
IFS Field Service Management bietet folgende Optionen für Kundensupport:
Häufig gestellte Fragen, Online-Support, Telefon-Support