--- description: Ausführliche Erfahrungsberichte zu osTicket mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche osTicket mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: osTicket Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [osTicket](/software/10260/osticket) # osTicket Canonical: https://www.getapp.de/software/10260/osticket Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/10260/osticket?page=2) > osTicket ist eine Open Source Kundensupport-Ticket-Management-Software. Die Anwendung ermöglicht es, alle eingehenden Nachfragen aus E-Mail, Web-Formularen und Anrufen in einer Plattform zu sammeln. Du kannst dann Tickets filtern und sie an den richtigen Vertreter zuweisen. Verwende die automatische Zuweise- und Antwortfunktion für wiederkehrende Workflows und Aktionen für bestimmte Ticket-Typen. Die kostenlose Kunden-Support-App bietet ebenfalls ein Kunden-Self-Service-Portal und Dashboard-Berichte. > > Bewertung: **4.3/5** von 76 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 76 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Enhancesoft ## Gewerblicher Kontext - **Startpreis**: 12,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Deutschland, Kanada, Vereinigte Staaten ## Funktionen - Anpassbare Felder - Anpassbare Formulare - Aufgabenmanagement - Automatische Antworten - Automatisiertes Routing - Dashboard - Hilfe Desk-Management - Makros/Antwortvorlagen - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Ticket-Management - Vorlagen - Wissensbasis-Management - Wissensmanagement ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.de/directory/292/it-service-management-itsm/software) - [Issue Tracking Software](https://www.getapp.de/directory/580/issue-tracking/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3438 reviews) 2. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1786 reviews) 3. [Freshservice](https://www.getapp.de/software/91351/freshservice) — 4.5/5 (724 reviews) 4. [Zoho Desk](https://www.getapp.de/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 5. [Zendesk Suite](https://www.getapp.de/software/9448/zendesk) — 4.4/5 (4079 reviews) ## Nutzerbewertungen ### "Best open source Ticket system EVER\!" — 5.0/5 > **Adam** | *4. Mai 2018* | Rechtsberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love this software. We use to use Zendesk but at a user, it wasn't worth it. osTicket save us a ton of time with the FAQ feature that allows our end users to look up and answer without submitting a ticket. We have about 500 FAQ's entered into the system. The ticket system has great integration with gmail allowing tickets to be emailed of submitted via a form. The software is open source so if you are tech savvy you can just install it for free. We run in AWS for / month and have 5 IT Techs on the system. Regular updates are released so we won't be left with an outdated product > > **Nachteile**: No major cons. I wish they would modernize the UI. The UI is about 10 years behind as of 5/2018. Also the API is not full featured on certain actions can be done in the API :( IF you don't want to integrate into existing software this will not matter for you. > > love it Free and Great helpdesk software \! ----- ### "The Best Open Source helpdesk solution" — 4.0/5 > **Verifizierter Rezensent** | *7. Februar 2025* | Essen & Trinken | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: osTicket is the best open source help desk management software > > **Nachteile**: osTicket very time-consuming to set up for beginner ----- ### "Probably Best Free Customer Support Platform ever." — 3.0/5 > **Giorgi** | *8. November 2016* > > OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words. (Please note this is about the self-hosted package of OsTicket, not Cloud-based.) The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well. The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook \& Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different. All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free. ----- ### "Rock solid, no problems or outages related to the software for over 9 years\!" — 4.0/5 > **Verifizierter Rezensent** | *5. Juni 2018* | Einzel- & Familiendienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive\! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs. Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that. > > **Nachteile**: There are a couple of features that I think are important that this type of product has, and they \[the developers\] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release. > > This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc. ----- ### "An easy Ticket system" — 5.0/5 > **Verifizierter Rezensent** | *15. November 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: You don't need a knowledge translation to start using it. It's simplier than others. > > **Nachteile**: The release of new versions is slow. The User Interface is old. > > We use Osticket more than five years. I highly recommend it. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/10260/osticket?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/10260/osticket) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten