osTicket Übersicht

Was ist osTicket?

osTicket ist eine Open Source Kundensupport-Ticket-Management-Software. Die Anwendung ermöglicht es, alle eingehenden Nachfragen aus E-Mail, Web-Formularen und Anrufen in einer Plattform zu sammeln. Du kannst dann Tickets filtern und sie an den richtigen Vertreter zuweisen. Verwende die automatische Zuweise- und Antwortfunktion für wiederkehrende Workflows und Aktionen für bestimmte Ticket-Typen. Die kostenlose Kunden-Support-App bietet ebenfalls ein Kunden-Self-Service-Portal und Dashboard-Berichte.

osTicket Übersicht

Kosten

Beginnt ab
N/A

Preisoptionen

Gratis Testen
Kostenlos
Open Source
Abonnement
Preis-Leistungs-Verhältnis

osTicket Funktionen

Geräte
Unternehmensgröße
K M G
Märkte
Kanada, Europa, Vereinigte Staaten von Amerika
Unterstützte Sprachen
Englisch

Screenshots

osTicket Screenshot: Monitoring ticket activity in osTicket
osTicket Screenshot: Monitoring ticket activity in osTicket osTicket Screenshot: Managing help topics in osTicket osTicket Screenshot: Ticket detail view in osTicket osTicket Screenshot: Managing open tickets in osTicket osTicket Screenshot: Creating custom forms in osTicket osTicket Screenshot: osTicket managing overdue tickets

osTicket Bewertungen

osTicket Bewertungen

Gesamtbewertung
4,3
/
5
Ausgezeichnet
16

Sehr gut
18

Durchschnitt
4

Gering
0

Schlecht
0

Preis-Leistungs-Verhältnis
4,8
Funktionen
4,2
Bedienkomfort
4,2
Kundenbetreuung
4,1
89% haben diese Anwendung empfohlen
Kyle M.

Great Help Desk Ticket System


Mit Google übersetzen
Verifizierter Rezensent

Rock solid, no problems or outages related to the software for over 9 years!

This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.


Mit Google übersetzen
Giorgi G.

Probably Best Free Customer Support Platform ever.

OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.)

The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well.

The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different.

All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.


Mit Google übersetzen
Verifizierter Rezensent

Free and easy to setup support ticket system to deliver a great user support experience.


Mit Google übersetzen
Verifizierter Rezensent

Backbone Ticketing For Tech

Overall OSTicket lets our tech and maintenance teams address issues in a timely fashion. It is pretty simple to use and therefore easier than some systems for our less technical staff.


Mit Google übersetzen
Kyle M.
Branche: Bau
Untern. Größe: 501-1.000 Mitarbeiter
Übersetzen auf: Deutsch

Great Help Desk Ticket System

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 8.6.2017
Quelle der Bewertung: GetApp

Vorteile

oS Ticket has been a great IT Help Desk system for our company. Users can easily send in a help request via email, and oS ticket automatically creates a ticket and alerts our help desk. The system allows for tickets to be assigned to different technicians, change hands, and keeps a detailed note/tracking of everything associated with the ticket. There are a lot of great reports as well, including # of tickets closed, average response time, etc.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 10.0/10

Verifizierter Rezensent
Branche: Einzel- & Familiendienstleistungen
Untern. Größe: 201-500 Mitarbeiter
Übersetzen auf: Deutsch

Rock solid, no problems or outages related to the software for over 9 years!

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 5.6.2018
Quelle der Bewertung: Capterra

This software gives our employees a place to report problems to multiple departments and receive timely answers to their technical issues. It allows us to measure metrics for performance, and see trends in issues. Importantly it also allows us to have a historical reference of all problems, outages, etc.

Vorteile

osTicket is the best open source ticking system out there. Did I mention that it's free? It's fairly easy to customize and is very intuitive! It has an active support forum and community supporting it. There are third party developers that have created (free and paid) plugins and modifications to help others customize their system to their environment and companies needs.

Need paid support or hosting? Need custom installation services? Have a feature that isn't available that you need? Enhancesoft, the parent company that owns and pays developers to work on the project, offer all of that.

Nachteile

There are a couple of features that I think are important that this type of product has, and they [the developers] have been really slow to implement them. Responsive Themes being the biggest of these. While you can modify it to make your own themes this type of feature is needed. note: Devs have promised this with the forth coming 2.0 release.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 10.0/10

Giorgi G.
Übersetzen auf: Deutsch

Probably Best Free Customer Support Platform ever.

Bewertet am 8.11.2016
Quelle der Bewertung: Capterra

OSTicket is so far my beloved customer support system when it comes to free platforms and easy of use functionality. I have spent over 1 year of managing and using OsTicket with 18 different agents and 4 separate departments. Thus, I will share my review of the system below in few words.
(Please note this is about the self-hosted package of OsTicket, not Cloud-based.)

The main advantage of the system is its nature of being equipped with all the necessary functions to maintain the medium sized companies support platform. It is a convenient system to carry out daily support-related tasks, answer tickets, have an unlimited number of cases/departments/agents, etc. In terms of simplicity, OSTicket is really user-friendly and easy to use platform that perfectly realises its own purposes of being reliable ticketing system. It is easy to install and maintain, the internal admin and agent user face are user-friendly as well.

The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket. It is really hard to get the valuable statistical data from OSTicket regarding the agents, their working levels, times, etc. Basically, there is just one simple page of "Statistics" that shows the quantity of the tickets and some basic stuff and that's all. Nothing else about the statistics. Furthermore, another disadvantage is its lack of social integration. The reason I decided to move my company to another platform was that I couldn't integrate the OsTicket with Facebook & Twitter platforms. There are other little disadvantages, however, not worth mentioning as they don't make a big different.

All in all, if not the aforementioned disadvantages of the system, OSTicket would be one of the best solutions for the small and medium-sized companies' support system needs. However, as it's completely free I'm nothing but grateful to the developers who developed this wonderful system and share it for free.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Verifizierter Rezensent
Branche: Computer-Software
Übersetzen auf: Deutsch

Free and easy to setup support ticket system to deliver a great user support experience.

Täglich für Mehr als 1 Jahr genutzt
Bewertet am 14.1.2018
Quelle der Bewertung: Capterra

Vorteile

Being free to use and easy to implement and setup, osTicket is suitable for non-profit and small business.

osTicket offers large set of features and options that enables to customize and deliver great user support experience for example you can create custom departments, customize support system pages and modify ticket fields like adding additional ticket fields.

osTicket is a very customizable support ticket system that offers many options to help customize all aspects of user support experience like the ability to customize departments, emails sent to user, pages and alerts.

osTicket offers an easy to setup knowledge base of frequently asked questions to help minimize support requests.

Nachteile

osTicket lacks some important options and features like the option to automatically close tickets after a certain period of time, an option to disable Overdue behavior and the lack of custom themes of both user and agent interfaces.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort
Kundenbetreuung

Weiterempfehlungsquote: 8.0/10

Verifizierter Rezensent
Branche: Bildungsmanagement
Untern. Größe: 51-200 Mitarbeiter
Übersetzen auf: Deutsch

Backbone Ticketing For Tech

Täglich für Mehr als 2 Jahre genutzt
Bewertet am 17.2.2019
Quelle der Bewertung: Capterra

Overall OSTicket lets our tech and maintenance teams address issues in a timely fashion. It is pretty simple to use and therefore easier than some systems for our less technical staff.

Vorteile

The software allows our staff to create trouble tickets for both tech and maintenance. The incorporation into out email system (Gmail) easily lets staff create these tickets through simple emails. More advanced users can log into the portal and track all of their open tickets.

Nachteile

Our previous software was harder to setup but had a few more features. It would be nice to have a heftier reporting feature or trend management built in. Inclusion of asset tracking would be a plus too.

Verteilung der Bewertung

Preis-Leistungs-Verhältnis
Bedienkomfort

Weiterempfehlungsquote: 8.0/10

Nutzerempfehlung
8,7/10
Basierend auf 38 Benutzerbewertungen
Vergleiche Nutzerempfehlungen mit Alternativen
Mit Alternativen vergleichen

osTicket Preis

osTicket Preis

Beginnt ab
N/A
Gratis Testen
Kostenlos
Open Source
Abonnement
Preis-Leistungs-Verhältnis
Preis-Leistungs-Verhältnis
4,8/5
Basierend auf 38 Benutzerbewertungen
Vergleiche das Preis-Leistungs-Verhältnis mit Alternativen
Mit Alternativen vergleichen

osTicket Funktionen

osTicket Funktionen

API
Aktivitäts-Dashboard
Aktivitäts-Verfolgung
Automatische Benachrichtigungen
Berichterstattung und Statistik
Compliance Management
Daten-Import / -Export
Datenvisualisierung
Drag-and-Drop-Oberfläche
Echtzeit-Daten
Echtzeitüberwachung
Genehmigungs-Management
Integration von Dritten
Rollen-basierte Genehmigung
Warnungen / Eskalation
Werkzeuge zur Zusammenarbeit
Wirtschaftsprüfung
Workflow-Management
Zugriffskontrolle
Überwachung
Funktionen
4,2/5
Basierend auf 38 Benutzerbewertungen
Vergleiche Funktionen mit Alternativen
Mit Alternativen vergleichen

Kategorien

Zusätzliche Informationen für osTicket

Zusätzliche Informationen für osTicket

Schlüssel-Features von osTicket

  • Agentenkollisions-Vermeidung
  • Benutzerdefinierte Felder
  • Dashboard-Berichte
  • Individuelle Hilfethema-Formen
  • Interne Notizen für Tickets
  • Konfigurierbare automatische Antworten
  • Konfigurierbares Hilfethema
  • Kunden-Support-Portal
  • Regeln zum Weiterleiten eingehender Tickets
  • Rich-Text oder HTML-Email
  • Service Level-Vereinbarungen
  • Ticket-Filter
  • Tickets vergeben und übertragen

osTicket Häufig gestellte Fragen

osTicket Häufig gestellte Fragen

Weiter unter folgen häufig gestellte Fragen über osTicket.

F. Welche Preispläne bietet osTicket an?

osTicket bietet folgende Kostenpläne an:

Preismodell: Kostenlos, Open Source, Abonnement

Gratis Testen: Nicht verfügbar

F. Was sind die Hauptfunktionen von osTicket?

osTicket bietet die folgenden Funktionen:

  • Agentenkollisions-Vermeidung
  • Tickets vergeben und übertragen
  • Konfigurierbare automatische Antworten
  • Konfigurierbares Hilfethema
  • Benutzerdefinierte Felder
  • Individuelle Hilfethema-Formen
  • Kunden-Support-Portal
  • Dashboard-Berichte
  • Interne Notizen für Tickets
  • Rich-Text oder HTML-Email
  • Regeln zum Weiterleiten eingehender Tickets
  • Service Level-Vereinbarungen
  • Ticket-Filter

F. Wer sind die typischen Nutzer von osTicket?

osTicket hat die folgenden typischen Kunden:

Freie Mitarbeiter, Mittlere Unternehmen, Non-Profit, Öffentliche Verwaltung, Kleine Unternehmen

F: Welche Sprachen werden von osTicket unterstützt?

osTicket unterstützt die folgenden Sprachen:

Englisch

F. Welche Preispläne bietet osTicket an?

osTicket hat folgende Preismodelle:

Kostenlos, Open Source, Abonnement

F. Unterstützt osTicket mobile Geräte?

Wir haben keine Informationen darüber, welche Geräte osTicket unterstützt

F. Mit welchen anderen Applikationen integriert osTicket?

Wir haben keine Informationen darüber, welche Integrationen osTicket hat

F. Welche Varianten der Kundenbetreuung bietet osTicket an?

osTicket bietet folgende Optionen für Kundensupport:

Häufig gestellte Fragen, Forum, Wissensdatenbank, Online-Support, Telefon-Support