Universe
Universe
Über Universe
Universe ermöglicht Organisatoren, sich mit ihren größten Fans durch einfache Event-Erstellung und mit hilfreichen Online-Tools zu verbinden, um Tickets zu verkaufen. Universe ist garantiert schnell, einfach und erschwinglich für alle die Bedürfnisse bei der Erstellung von Events.
Es werden auch erweiterte Ticketing-Funktionen angeboten, die Rabattcodes, Zugangsschlüssel, anpassbare Checkout-Fragen und Zahlungspläne enthalten. Zurzeit integriert sich diese Plattform auch auf WordPress, Weebly, GoDaddy, Zapier, Salesforce, Google Analytics, MailChimp, Wix.com und mehr. Universe arbeitet mit über 35.000 Veranstaltern in allen Kategorien und Größen zusammen.
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- Branche: Eventservice
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great DIY event ticketing solution with ability and resources to improve.
Bewertet am 13.6.2018
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership...
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.
Vorteile
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.
Nachteile
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Love! But could use some updates that take our business model into consideration.
Bewertet am 12.6.2018
Vorteile
The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.
Nachteile
We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.
Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Not as good as the rest
Bewertet am 1.2.2018
If we could migrate all ticket buyers from this platform without disruption we would. So really...
If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.
Vorteile
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)
Nachteile
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend
Antwort von Universe
Hey James,
Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.
Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?
Best,
Universe
- Branche: Bürgerliche & soziale Einrichtungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
We love this software and would t be able to do what we do as effectively without it.
Bewertet am 12.6.2018
Vorteile
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.
Nachteile
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 10.000+ Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great ticketing system, easy day-of-event checkin
Bewertet am 14.6.2019
For the last 2 years I have run ticketing a very large food and wine tasting event which raises...
For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.
Vorteile
It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.
The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.
Nachteile
I wish the in-app reporting capabilities were a little more granular.
Universe Häufig gestellte Fragen
Weiter unter folgen häufig gestellte Fragen über Universe.F. Welche Preispläne bietet Universe an?
Universe bietet folgende Kostenpläne an:
- Ab: 19,95 $/einmalig
- Preismodell: Kostenlose Version
- Gratis Testen: Verfügbar
F. Wer sind die typischen Nutzer von Universe?
Universe hat die folgenden typischen Kunden:
Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
F: Welche Sprachen werden von Universe unterstützt?
Universe unterstützt die folgenden Sprachen:
Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Schwedisch, Spanisch, Thailändisch
F. Unterstützt Universe mobile Geräte?
Universe unterstützt die folgenden Geräte:
Android (mobil), iPhone (mobil), iPad (mobil)
F. Mit welchen anderen Applikationen integriert Universe?
Universe kann in folgende Anwendungen integriert werden:
GoDaddy Website Builder, Google Analytics 360, Mailchimp, Marketo Engage, PayPal, Squarespace, Stripe, Weebly, Wix, WordPress, Zapier
F. Welche Varianten der Kundenbetreuung bietet Universe an?
Universe bietet folgende Optionen für Kundensupport:
E-Mail/Helpdesk, FAQ/Forum, Wissensdatenbank, 24/7 Live-Support, Chat
Ähnliche Kategorien
Sieh alle für Universe gefundenen Softwarekategorien an.
Event-Ticketing-Systeme
