CareLogic Enterprise is a web-based electronic health records (EHR) platform that offers features such as billing, scheduling, clinical operations management, revenue management, and ad-hoc reporting for the needs of professionals in human services and behavioral health market segment. The product caters to the needs of both mid-sized, as well as enterprise level behavioral health agencies across the United States.
CareLogic allows management executives to streamline their business processes by enabling optimum utilization of financial resources and staff hours for direct care, the product also supports executives to realize a faster ROI by offering low start-up-costs and reduced operating costs. CareLogic helps the clinical managers by permitting collaboration between various health agencies for more coordinated care and by providing automation & alerts to increase risk compliance, the product also offers a direct link to customer billing by enabling an automatic flow of customer documents to the billing engine on the same service ticket. CareLogic also helps professionals to increase service billings & decrease administrative expenditures by offering features such as eliminating loss of revenues from missed services, increasing collections, reducing account receivable balances & outstanding’s, reducing medical recoupments, and offering real-time dashboards & forecasting.
CareLogic is used by organizations in several mental & behavioral health specialties including psychology, psychiatry, therapy, substance abuse, counseling, and community services. Some of the key customers of the product include Youth Opportunity Center Inc., Renewal House, Mind Springs Health, Swanson Center, Syntera, and Avita Community Partners.
Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features.
Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts’ staff. I have attended twice and learned a great deal of new information each time.
CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs.
CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.
It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer.
It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.
The best thing about Qualifacts is their customer service orientation. While not absolutely perfect over the seven years we've been customers, problems that arose have been addressed vigorously. The management of the company is interactive and engaged with their end users. Their mission is directly to further our work with clients, which I appreciate.
EHR software has to live between the worlds of a fragmented healthcare system, the great variety of customer needs and programs, and federal and state regulations that are ever-changing. I have felt supported along the way to achieve the work of our agency by their focus on making that intersection easier. I highly recommend this platform.
CareLogic is easy for end users. The simple schedule-keep appointment-link to document-bill each day workflow works for clinicians. The billing is accurate, and we've never lost a bit of data. Reliability is very high, and has improved from already high service level reliability. Speed is good, and data is available.
The interface is dated compared to programs like Microsoft office or web sites like Gmail. There have been strides in the last two years in that the interface is now browser agnostic, running on platforms other than Microsoft IE. It was a tough change to implement, given some built-in data elements that relied on IE. Qualifacts stuck with the project, though, and achieved the goal.
Ease of changing clinical forms. Ease of searching for clients and staff. Scheduling and finding availability for appointments. IMPACT library and potential.
The business model that goes from on site implementation to distance based support primarily through tickets and pushing out or new products. While the price point is low for organizations; Qualifacts should truly consider a regional manager or regional support model. THis would be more than holding regional user group meetings. This would involve an RM making calls to clients to discuss their needs and new products and roll outs and then checking in the system to make sure things are optimized.. At least quarterly visits as well for a day. Please consider this. Customer service and true engagement is where its at. We spoke a lot about patient engagement this conference but the Qualifacts model is not one of continued client engagement. I know many think it is as it has awesome components and community spaces but truly having a go to person for the region who checks in and cares is the way to do it. Anyway, we are working hard to translate all of the awesome features to our practice. Well done conference.
we are able to serve our clients better and integrate outcomes within their records, bill electronically, report to funders, collect data for MIPS, state reporting and use reports to educate our managers and staff.
l like to ease of use for staff to schedule clients and document in records and billing out for services. There are some nice options for face sheet, medications is pretty easy to use. Entry of client information is easy to do. I
Carelogic has taken a long time to improve the treatment plan and it should be more configurable and report view is not easy to read. Lab functionality does not pull in client informaiton from Carelogic (Insurance, Diagnosis) and staff have to double enter information every time order a lab. Qualifacts needs to have ability to merge clients as we have many duplicate and there is no way to combine them. we are unable to delete test clients. We also need a password reset function, Reporting is complicated for end users and need easier way for managers to pull reports,
Improved ability to monitor staff performance and productivity; improved ability to evaluate if clients are receiving appropriate intensity of services; improved ability to navigate the ever-changing BH world / managed care world in Ohio
CL has been a good fit for a diverse staff with varying degrees of experience and professional maturity. It lends itself well to individualization of forms and processes. It has features that make life in this complex BH world easier to navigate. We have yet to examine the full capabilities! We have a skilled report writer who is able to write reports to pull the exact information we need.
The treatment plan module is cumbersome. There are some new updates that we will be exploring and hope they address some of the clunkiness!
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● CareLogic is based on a single web-based platform that ensures that customers have access to the latest upgrades as soon as they are released, and without incurring any extra costs.
● The product acts as a single source for storing customer data that enables staff to get secure & on-demand access to customer data, improving care co-ordination and outcome efficiency.
● CareLogic offers flexible and intuitive front desk tools that allows organizations to streamline workflows by managing all referrals from a single location.
● The product enables the automatic generation of claims and transfers all client related data into its billing engine, without any manual intervention.
● CareLogic offers integrated reporting features that enables management to do a quick assessment of operational & financial health of an organization.
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